Due to the nature of our support requirements this is an office-based role. Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable skills and experience: Knowledge of Simple Mail Transfer Protocol (SMTP) Knowledge of X400 messaging Knowledge of Nexor DSA Knowledge of X500 addressing and address book replication Knowledge and Experience of UNIX scripting Experience of Interoperable C4I Services (ICS) Experience of Oracle 8-10g Experience of Solaris 10 Experience of UNIX / HP-UX Desirable -or willing to learn - Microsoft Exchange 2003 Desirable - or willing to learn - Microsoft Server 2003 Desirable - or willing to learn - Active Directory Desirable - or willing to learn - VMWare V5 / V5.5 Desirable - or willing to learn - ITIL Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you. Expected working Our hours of support are Monday to Friday 08:00 - 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining Recruitment process The recruitment process consists of a one stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
Jul 28, 2025
Full time
Due to the nature of our support requirements this is an office-based role. Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable skills and experience: Knowledge of Simple Mail Transfer Protocol (SMTP) Knowledge of X400 messaging Knowledge of Nexor DSA Knowledge of X500 addressing and address book replication Knowledge and Experience of UNIX scripting Experience of Interoperable C4I Services (ICS) Experience of Oracle 8-10g Experience of Solaris 10 Experience of UNIX / HP-UX Desirable -or willing to learn - Microsoft Exchange 2003 Desirable - or willing to learn - Microsoft Server 2003 Desirable - or willing to learn - Active Directory Desirable - or willing to learn - VMWare V5 / V5.5 Desirable - or willing to learn - ITIL Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you. Expected working Our hours of support are Monday to Friday 08:00 - 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining Recruitment process The recruitment process consists of a one stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
Third Line Shared Service Support Engineer (SD-WAN) Basingstoke Are you proactive, determined Third Line support engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better. Your role We are looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills / capability. • Your role will involve Network Monitoring & Event management via Orchestrator tools • Detailed investigation and Diagnostics • Create workarounds, solutions, and mitigations for identified issues. • identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. • The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. • To perform remote diagnostic tests where applicable to aid primary fault rectification • To ensure all work performed complies with the Company's quality requirements and ISO9000. • Pre 'configured' equipment for customer installation. • Implement Approved Configuration Changes • Assist in Collation of Performance & Availability Data • Test and development within the Pre-Production environment and rollout to the Production environment Your experience • Experience working in a 3rd NOC support group. • Networking SME • Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers • Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable. • Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva) Please note - this role will require you to be eligible and willing to undergo a high level of security clearance. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Recruitment process The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Jul 28, 2025
Full time
Third Line Shared Service Support Engineer (SD-WAN) Basingstoke Are you proactive, determined Third Line support engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better. Your role We are looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills / capability. • Your role will involve Network Monitoring & Event management via Orchestrator tools • Detailed investigation and Diagnostics • Create workarounds, solutions, and mitigations for identified issues. • identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. • The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. • To perform remote diagnostic tests where applicable to aid primary fault rectification • To ensure all work performed complies with the Company's quality requirements and ISO9000. • Pre 'configured' equipment for customer installation. • Implement Approved Configuration Changes • Assist in Collation of Performance & Availability Data • Test and development within the Pre-Production environment and rollout to the Production environment Your experience • Experience working in a 3rd NOC support group. • Networking SME • Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers • Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable. • Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva) Please note - this role will require you to be eligible and willing to undergo a high level of security clearance. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Recruitment process The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Role : 3rd Line Cloud Support Engineer Location : Basingstoke Working Pattern : Shift Working (0700 - 1500 or 1100 - 1900) We are seeking a 3rd Line Network Engineer to join our Service Operations team, supporting high-security projects. Your responsibilities will include assisting a high-profile user community, engaging daily with customers and stakeholders via the IT Service Management Toolset, and monitoring Event Management tooling for triage and escalation. Our mission is to make the world more sustainable by building trust through innovation. As a 3rd Line Network Engineer, you will contribute to this goal by working with new technologies within a collaborative team environment that values idea-sharing to improve service quality. Your role will involve: Supporting high-profile user communities Utilizing IT Service Management Toolset for daily operations Monitoring and triaging Event Management tooling Your transferable skills and experience: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS knowledge Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career development, especially if you have transferable skills or a background in System Administration. This role requires candidates to be eligible for and willing to undergo a high level of security clearance. Your benefits include: 25 Days annual leave plus public holidays (with 3 flexible days) Pension with double matching contributions of up to 10% Life assurance Company-wide incentive plans Flexible benefits options such as additional holidays, travel, dental, critical illness coverage, and more Perks at work - employee discounts Employee assistance programme / virtual GP Recruitment process The recruitment involves a single stage. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum criteria. Contact to apply through the Disability Confident scheme. Achieve together We are recognized as an inclusive employer: Certified as a Disability Confident Leader, listed among Times Top 50 Employers for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatories of the Race at Work Charter. We also adhere to United Nations standards for LGBTI+ and are a Stonewall Top 100 Employer. Our hybrid work environment supports your individuality. Our diversity networks foster an inclusive culture that drives innovation.
Jul 28, 2025
Full time
Role : 3rd Line Cloud Support Engineer Location : Basingstoke Working Pattern : Shift Working (0700 - 1500 or 1100 - 1900) We are seeking a 3rd Line Network Engineer to join our Service Operations team, supporting high-security projects. Your responsibilities will include assisting a high-profile user community, engaging daily with customers and stakeholders via the IT Service Management Toolset, and monitoring Event Management tooling for triage and escalation. Our mission is to make the world more sustainable by building trust through innovation. As a 3rd Line Network Engineer, you will contribute to this goal by working with new technologies within a collaborative team environment that values idea-sharing to improve service quality. Your role will involve: Supporting high-profile user communities Utilizing IT Service Management Toolset for daily operations Monitoring and triaging Event Management tooling Your transferable skills and experience: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS knowledge Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career development, especially if you have transferable skills or a background in System Administration. This role requires candidates to be eligible for and willing to undergo a high level of security clearance. Your benefits include: 25 Days annual leave plus public holidays (with 3 flexible days) Pension with double matching contributions of up to 10% Life assurance Company-wide incentive plans Flexible benefits options such as additional holidays, travel, dental, critical illness coverage, and more Perks at work - employee discounts Employee assistance programme / virtual GP Recruitment process The recruitment involves a single stage. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum criteria. Contact to apply through the Disability Confident scheme. Achieve together We are recognized as an inclusive employer: Certified as a Disability Confident Leader, listed among Times Top 50 Employers for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatories of the Race at Work Charter. We also adhere to United Nations standards for LGBTI+ and are a Stonewall Top 100 Employer. Our hybrid work environment supports your individuality. Our diversity networks foster an inclusive culture that drives innovation.