Searchspring
City, London
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Searchspring
City, London
Overview Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A/B Testing and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. cntacts within mid-market to mid-enterprise European ecommerce agencie What You'll Do Athos Commerce has built strong, strategic relationships with a global network of partners across diverse regions and partnership models. As Head of the Partnerships, EMEA, you will be responsible for developing and executing a comprehensive strategy and business plan that is in alignment with Athos Commerce's global strategy. This must deliver measurable value to our partners and their customers across a wide range of retail verticals. This role is a bridge between EMEA partners and global teams. Strong leadership in this role is essential to our Go-To-Market strategy, helping to drive growth for Athos Commerce's product portfolio and expand our presence within a robust ecosystem of leading ecommerce agencies, system integrators, platforms, and technology vendors. This is a highly cross-functional role requiring close collaboration with teams across strategy, product, sales, marketing, finance, and legal. You will work alongside key executives-including the GM, SVP of Global Partnerships, CTO, VP of Sales, and VP of Customer Success-to ensure that innovation and growth remain central to our overall company strategy. How You Will Succeed Develop and maintain strong relationships with active and prospective partners to drive pipeline from these partners with defined mutual monthly and quarterly targets Recruit new agency partners based on Athos Commerce's global partner criteria Develop regional partner assets that also feed into Athos's global playbook Generate qualified sales opportunities from partners by hosting partner awareness sessions, comarketing initiatives, and in-person events Provide partners with product training and regular enablement demonstrations Act as liaison between partners, sales, and customer success teams Assist in the development of joint partner assets including, white papers, best practices, web content, press releases, case studies, articles, and other resources Lead the overall strategic planning and execution for Athos Commerce Partnerships plan from identifying key partners to the formulation and implementation of the strategy Work closely with product leaders and other key stakeholders to communicate an overall partnership product investment strategy, utilising industry, market, and competitive research and trends Work closely with product and GTM leaders to align regional opportunities with global priorities Work with the Athos Commerce executive leaders and Industry vertical teams to create a strategic partnership pipeline; conduct and build partner analyses to determine the best path to fulfil strategic objectives Develop operating metrics (in partnership with Finance, Sales, Analytics, and Marketing) to track and improve business performance Act as internal and external evangelist for Athos Commerce's partnerships at industry events and through strategic communications to help establish and strengthen brand awareness Perform market analysis on competitive landscape, industry and Partnership trends, global marketplace, and external business environment to inform strategy Effectively communicate the Athos Commerce Global vision, value proposition, product roadmap, and Go-To-Market strategy across our partner network What We're Looking For 5+ years of experience in Partner Management roles, specifically focused on ecommerce agencies, system integrators, ecom platforms and tech vendors Excellent contacts within mid-market to mid-enterprise European ecommerce agencies Experience evaluating market forecast and long-term trends, market dynamics, market share changes, product line performance, collecting competitive intelligence, driving cross-functional business processes, identifying strategic risks, and business model innovation A strategic leader with a track record of success in writing and delivering on a partnership strategy on both short and long-term goals Proven success and accountability in achieving revenue goals and strong quota attainment Demonstrable track record of building and scaling a regional partner ecosystem, while contributing to global strategy • Experience influencing and aligning organisational and vertical business strategies with corporate level plans Excellent product and partnership knowledge/skills; tech/product savvy to understand what good implementations and product experiences look like Excellent listening and people skills, self-initiated, proactive driver, and ability to navigate and influence challenging situations Creating and communicating strategy through compelling narratives and customer stories to a variety of audiences like customers, partners, third party developers, investor community, board, and internal employees Experience applying a data driven approach to monitoring performance and progress of business initiatives History of managing budgets/targets (forecasting, tracking variance, etc.) Ability to deal with a broad range of situations from long-term strategic thinking to high-priority escalations, while maintaining an objective viewpoint Experience interacting and collaborating across all levels of the organization, customers, and external partners and third-party developers with professional demeanour and diplomacy Excellent communication and interpersonal skills Ability to build and maintain strong relationships internally as well as externally Proven experience aligning regional strategies with overarching global corporate objectives. Benefits and Company Perks Hybrid role with flexible working between home and office Competitive salary and bonus scheme The chance to work with innovative and progressive technology 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days Company pension scheme Vitality Healthcare/Half Price Gym membership Cycle to work program Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organisation. All qualified applicants are considered for employment, without regard to age, race, colour, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.
Overview Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A/B Testing and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. cntacts within mid-market to mid-enterprise European ecommerce agencie What You'll Do Athos Commerce has built strong, strategic relationships with a global network of partners across diverse regions and partnership models. As Head of the Partnerships, EMEA, you will be responsible for developing and executing a comprehensive strategy and business plan that is in alignment with Athos Commerce's global strategy. This must deliver measurable value to our partners and their customers across a wide range of retail verticals. This role is a bridge between EMEA partners and global teams. Strong leadership in this role is essential to our Go-To-Market strategy, helping to drive growth for Athos Commerce's product portfolio and expand our presence within a robust ecosystem of leading ecommerce agencies, system integrators, platforms, and technology vendors. This is a highly cross-functional role requiring close collaboration with teams across strategy, product, sales, marketing, finance, and legal. You will work alongside key executives-including the GM, SVP of Global Partnerships, CTO, VP of Sales, and VP of Customer Success-to ensure that innovation and growth remain central to our overall company strategy. How You Will Succeed Develop and maintain strong relationships with active and prospective partners to drive pipeline from these partners with defined mutual monthly and quarterly targets Recruit new agency partners based on Athos Commerce's global partner criteria Develop regional partner assets that also feed into Athos's global playbook Generate qualified sales opportunities from partners by hosting partner awareness sessions, comarketing initiatives, and in-person events Provide partners with product training and regular enablement demonstrations Act as liaison between partners, sales, and customer success teams Assist in the development of joint partner assets including, white papers, best practices, web content, press releases, case studies, articles, and other resources Lead the overall strategic planning and execution for Athos Commerce Partnerships plan from identifying key partners to the formulation and implementation of the strategy Work closely with product leaders and other key stakeholders to communicate an overall partnership product investment strategy, utilising industry, market, and competitive research and trends Work closely with product and GTM leaders to align regional opportunities with global priorities Work with the Athos Commerce executive leaders and Industry vertical teams to create a strategic partnership pipeline; conduct and build partner analyses to determine the best path to fulfil strategic objectives Develop operating metrics (in partnership with Finance, Sales, Analytics, and Marketing) to track and improve business performance Act as internal and external evangelist for Athos Commerce's partnerships at industry events and through strategic communications to help establish and strengthen brand awareness Perform market analysis on competitive landscape, industry and Partnership trends, global marketplace, and external business environment to inform strategy Effectively communicate the Athos Commerce Global vision, value proposition, product roadmap, and Go-To-Market strategy across our partner network What We're Looking For 5+ years of experience in Partner Management roles, specifically focused on ecommerce agencies, system integrators, ecom platforms and tech vendors Excellent contacts within mid-market to mid-enterprise European ecommerce agencies Experience evaluating market forecast and long-term trends, market dynamics, market share changes, product line performance, collecting competitive intelligence, driving cross-functional business processes, identifying strategic risks, and business model innovation A strategic leader with a track record of success in writing and delivering on a partnership strategy on both short and long-term goals Proven success and accountability in achieving revenue goals and strong quota attainment Demonstrable track record of building and scaling a regional partner ecosystem, while contributing to global strategy • Experience influencing and aligning organisational and vertical business strategies with corporate level plans Excellent product and partnership knowledge/skills; tech/product savvy to understand what good implementations and product experiences look like Excellent listening and people skills, self-initiated, proactive driver, and ability to navigate and influence challenging situations Creating and communicating strategy through compelling narratives and customer stories to a variety of audiences like customers, partners, third party developers, investor community, board, and internal employees Experience applying a data driven approach to monitoring performance and progress of business initiatives History of managing budgets/targets (forecasting, tracking variance, etc.) Ability to deal with a broad range of situations from long-term strategic thinking to high-priority escalations, while maintaining an objective viewpoint Experience interacting and collaborating across all levels of the organization, customers, and external partners and third-party developers with professional demeanour and diplomacy Excellent communication and interpersonal skills Ability to build and maintain strong relationships internally as well as externally Proven experience aligning regional strategies with overarching global corporate objectives. Benefits and Company Perks Hybrid role with flexible working between home and office Competitive salary and bonus scheme The chance to work with innovative and progressive technology 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days Company pension scheme Vitality Healthcare/Half Price Gym membership Cycle to work program Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organisation. All qualified applicants are considered for employment, without regard to age, race, colour, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.