SevenRooms

The Team & Role We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. What You'll Do Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more Account Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption Who You Are 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology Outstanding written and oral communication skills Detail-oriented, strong critical thinking and problem-solving abilities Strong project management experience Comfortable working in a fast-paced, startup environment; highly collaborative What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Ragan's Platinum HR Awards Finalist (2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) VentureFizz Unique PTO (2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. View our Prospective Employee Privacy Notice by visiting

As a Recruiter, you will play a crucial role in attracting, hiring, developing and retaining top talent for SevenRooms. Your role as Recruiter will be heavily focused on hiring Go-To-Market (Sales, CS, Support, etc.) talent in our EMEA and APAC Roomie hubs. Recruiters will remain closely connected to all Roomies throughout their tenure at SevenRooms, with a particular focus on their first-year experience, longer term career goals and internal mobility moments. This is a highly cross-functional role that will help ensure that all Roomies feel empowered, engaged and supported throughout their career at SevenRooms. This role reports into our Manager, Talent Acquisition and will require 2-3 days per week in our London office. At SevenRooms, our commitment to being world-class extends beyond achieving ARR & MRR milestones, it encompasses the growth, development and engagement of our greatest strength - our people. The Talent Acquisition team is committed to providing all Roomies with unparalleled service and support throughout the entirety of their career journey with us, from the recruiting process to promotions & mobility and everything else in between. We're not just building teams, we're creating a community where everyone has a seat at the table and the support they need to grow their careers with SevenRooms. What You'll Do Full-Cycle Talent Acquisition: As the first point of contact for all future Roomies on their career journey with us, you will be committed to providing service beyond exception for all candidates. Own full lifecycle recruitment: source, screen, interview and hire candidates. Implement effective sourcing strategies that identify highly qualified, diverse candidate pools. Maintain active pipelining efforts across evergreen roles. Provide coaching & advice to hiring teams on recruiting best practices and strategies. Collaboration & Stakeholder Management: You will partner with hiring teams to implement inclusive and equitable recruiting strategies at scale, while providing support for candidates, hiring managers and interview teams throughout the process. Provide training and guidance to hiring teams on interview best practices and inclusive hiring techniques. Candidate Experience: Deliver a world-class experience to all candidates by ensuring clear communication, timely updates, and a respectful hiring process. Act as a brand ambassador, promoting the company as a premier employer of choice through talent branding and engagement initiatives. Data-Driven Reporting: Track and analyze recruitment metrics to evaluate the effectiveness of strategies and identify areas for improvement. Prepare and present regular reports on recruitment activities, pipeline health, and hiring performance to leadership. Act as a trusted advisor to stakeholders, offering data-driven insights on hiring metrics and market trends. Collaboration & Cross-Functional Projects: Develop strong relationships with employees and their managers. Support employee & manager training initiatives and employee engagement workshops, including facilitation of Manager Pods. Talent Engagement & Retention: Partner with People Success, Talent Experience, and Learning & Development to support execution of programs around employee engagement & retention, internal mobility and learning & development. Recruiters will serve as career coaches within our 7R Career Cafe (internal career center). As needed, Recruiters will provide support to the People Success & Talent Experience teams on employee touch points throughout initiatives which determine milestones for their career at the company. Our Mid-Year and Annual Performance Reviews, Onboarding, Stay Interviews, Learning & Development, Talent Branding are some examples of initiatives where you would have an impact on how employees can take action to further their career. Who You Are Experience owning full-cycle recruitment process: Source, interview and schedule candidates, manage hiring processes, and negotiate offers Accomplished expertise in hiring GTM talent, with experience pivoting into Tech hiring when needed Ability to develop customized Talent Acquisition strategies with Hiring Managers utilizing competency-based hiring tactics Strong commitment and understanding of the importance of exceptional customer and stakeholder experience - from candidates, employees, hiring teams, key partners and everyone else in between. Adept at building strong partnerships with internal and external stakeholders of all levels, and a keen ability to understand their needs and provide strategic guidance on best practices Ability to develop authentic, meaningful connections with people from varying backgrounds from the globe with a focus on understanding and supporting career growth and goals Comfortable leveraging quantitative & qualitative data to tell stories and make informed decisions around process improvements, recruiting strategies and overall performance. Strong written and verbal communication skills. Creative, curious problem solver with a bias towards thoughtful action and achieving results Highly detail oriented with effective project management skills. Ability to manage multiple projects or initiatives concurrently Collaborative team player, but also able to drive initiatives independently Ability to connect the dots, develop strong business acumen and establish trust at all levels What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile . click apply for full job details

The Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. The SevenRooms CS Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers. You will report to our Manager of Customer Success. What You'll Do Customer Success Management: Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams. Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings. You'll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors. Data-Focus: Maintain data integrity to track key metrics, specifically ROI. You will then analyze your findings and make recommendations to optimize for maximum revenue. Technical Aptitude : Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization Collaboration: Work seamlessly with various teams across SevenRooms to ensure we're delivering quality and thoughtful products to our clients. Who You Are 4+ years of experience working in a Customer Success or Account Management role Excellent verbal and written communications skills Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level Experience building and implementing systems and process for internal communication Proven ability to manage multiple projects while paying attention to detail What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Ragan's Platinum HR Awards Finalist (2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) VentureFizz Unique PTO (2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. View our Prospective Employee Privacy Notice by visiting

SevenRooms is growing and we're hiring an experienced Sales Director, Enterprise to join our team. Our Sales Directors, ENT are responsible for uncovering, driving and closing new business throughout the hospitality industry. You will be engaging with mid-sized to enterprise customers throughout EMEA, typically hotel & restaurant groups with 20+ locations. You are a strategic and consultative sales person who has experience navigating complex, matrixed organizations to find the right buyer and solution for our target customers. You will work closely with our cross-functional teams to drive demand for our revolutionary guest-experience platform, and you will be dedicated to evangelizing SevenRooms' mission to help hospitality operators transform their business for the future. The Enterprise Sales team at SevenRooms is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. Our team members are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution. We are disrupting the current landscape, opening the door for hospitality operators to the endless opportunities that come with owning guest relationships, reducing dependency on 3rd party networks, and streamlining operations. A group of go-getters, we are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses. What You'll Do Restaurant / Hotel Acquisition: Break into new logos within our largest customer segment of hotel and restaurant groups Sales Acumen: Have the ability to verbally communicate a compelling purchase rationale to prospects using a variety of sales methodologies. Presentations: Create demand by clearly articulating and educating prospects on the SevenRooms value proposition through the presentation of products and services during in-person and virtual demonstrations. Full Cycle Sales: Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; presentations and sales; financial deal structuring; to contract negotiation and closing. Trusted Advisor: Build strong relationships with your partners and always advocate for SevenRooms clients to ensure their success Teamwork:Work with cross-functional teammates in Customer Success, Onboarding, Product, Sales, Engineering, Marketing, and more Who You Are 5+ years of B2B ENT SaaS sales experience preferred A track record of sales success, meeting and exceeding targets Deep understanding and/or relationships within the hotel and/or hospitality industry preferred Previous experience selling a complex, multifaceted platform to mid-market and enterprise-level customers Superior presentation skills in both face-to-face and virtual settings Naturally curious with high level of business acumen; proven ability to navigate large, enterprise organizations to find the right solutions for the right buyers Experience building and maintaining relationships with executive-level stakeholders Experienced in structuring and negotiating complex, multi year deals Technologically savvy and adept at learning new tools and processes Excellent organization and prioritization skills Strong written and verbal communication skills are required Comfortable working in a rapidly changing and entrepreneurial environment Experience with with Salesforce and RFP management tools Travel as needed What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? Select This is an individual contributing full-cycle sales role and will not require people management. Do you have 4+ years of full-cycle B2B SaaS Enterprise sales (prospecting through deal closure)? Select Are you willing to work from our London office 2-3 days per week? Select Are you currently on a visa, or will you need sponsorship in the future to work at SevenRooms? Select Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in SevenRooms's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground . click apply for full job details

The Team & Role We are looking for a sales leader who's passionate about coaching and growing talent, and is excited to help us scale. The ideal candidate must have run complex sales cycles and mastered consultative processes in addition to having led teams with marked success. The SevenRooms Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. SevenRooms Account Executives are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking creatively to present the perfect solution. We are changing the current landscape by opening the door for hospitality operators to grow their guest relationships, reducing dependency on 3rd party networks, and streamlining operations. A group of go-getters, we are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses. What You'll Do Be a strong people leader - assess the strengths and weaknesses of your team and manage accordingly; provide weekly, monthly, and quarterly performance reports with your team Grow the team - source, interview, and hire top salespeople as we continue to scale Assist on important deals - you will play a supporting role to your direct reports in many different ways, from prospecting the top new restaurant groups, to sourcing the decision maker to creating the sales deck, and assisting throughout the sales cycle, inclusive of supporting closing deals Integrate with the region - our sales team has ownership over most of our revenue-based regional goals, and it is up to the Sales Manager to ensure their team is staffed and Account Executives are performing to hit these goals Scale insights - establish best practices for how to effectively manage a sales team and their book of business and develop new sales plans, strategies, and programs to help increase your team's productivity Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Who You Are You have experience leading a team across different geographies and pride yourself on your ability to motivate others You have a bias towards action and are able to thrive in a constantly changing work environment You have 2+ years of SaaS sales experience (CRM sales experience preferred) having exceeded personal goals You have 3+ years of sales management experience; high-growth or early-stage start-up experience is a plus You are tech-savvy and navigate sales and internal tools quickly (Salesforce, Gong.io, Google Apps) You love hospitality and want to support operators and their business needs What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Ragan's Platinum HR Awards Finalist (2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) VentureFizz Unique PTO (2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. View our Prospective Employee Privacy Notice by visiting

The Team & Role We are looking for an Implementation Manager at SevenRooms who will be responsible for driving initiatives aimed at a timely and accurate rollout of our platform for Enterprise customers. This role requires a holistic approach to the implementation lifecycle, including providing guidance throughout the on-boarding process and the ability to consistently communicate the value of SevenRooms. The role is essential in the success of ensuring high adoption and overall customer lifetime value. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Regional Lead. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. What You'll Do Collaboration: Work cross-functionally with teams at SevenRooms to ensure a consistent client experience from pre-sale to implementation for each onboarded and integrated customer. Enterprise Implementation: Oversee the implementation process of enterprise accounts including launch and timeline accuracy; help Customer Success Managers ensure that customersderive maximum value from their investments with SevenRooms Project Management: Plan, schedule, and manage project timelines and activities from kick-off to training, ensuring each project is delivered on time and satisfies the desired outcomes of aSevenRooms implementation. Data Analysis: Ensure all key data is collected and entered as part of implementation to support data continuity as the client adopts new workflows within SevenRooms; be comfortablechallenging clients that push back on providing complete datasets. Account Management: Plan and facilitate recurring project touch points to ensure clients are providing complete, quality data within expected timelines to support best practice adoption andtimely-go-live. Who You Are 3+ years of experience in Enterprise SaaS implementations, preferably in hospitality Hospitality industry experience is a plus Experience partnering with Fortune 1000 companies or other large enterprise accounts Detail-oriented with the ability to set priorities and be flexible in a high-growth environment Excellent written communication and presentation skills Solutions-oriented; proven track record of using your incredible problem-solving and interpersonal skills to achieve company goals Ability to build consultative relationships with C-Suite stakeholders and have working experience interacting with cross-functional teams Proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions Experience with Salesforce, Zoom, Smartsheet, Google Suite, and equivalent tools What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Ragan's Platinum HR Awards Finalist (2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) VentureFizz Unique PTO (2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. View our Prospective Employee Privacy Notice by visiting