A place to make things happen Location: This is a hybrid role with a national remit and travel to Accent schemes and offices. You'll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).Salary: Circa £90k per annumPermanent, 35 hours per weekThis is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.We're looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused. What You'll Be Doing Leading the delivery of responsive repairs and voids maintenance services Driving continuous service improvement using customer insight, complaints, and performance data Managing contractors and suppliers, ensuring strong performance and value for money Leading procurement activity and building long-term strategic partnerships Ensuring compliance with health & safety legislation across all activities Managing budgets and maintaining strong financial control Overseeing void turnaround to minimise rent loss and maximise efficiency Handling disrepair cases, ensuring effective resolution and learning Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery Engaging customers and stakeholders in shaping and improving services Monitoring and reporting on performance to senior leaders and governance groups Your Leadership Impact You'll lead with purpose, creating a culture where: Customers are at the heart of every decision Teams feel supported, empowered, and challenged to grow Innovation and continuous improvement are encouraged Collaboration, inclusion, and trust are embedded across the organisation About you CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Relevant qualification or substantial experience in construction or asset management Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture Strong commitment to customer and building safety alongside service delivery Excellent understanding of repairs performance, with strong commercial awareness Experience managing significant budgets and overseeing procurement activity Proven ability to collaborate across teams to deliver sustainable service improvements Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent's sites and estates Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 31st July or 3rd August via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to:Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-
Jul 10, 2026
Full time
A place to make things happen Location: This is a hybrid role with a national remit and travel to Accent schemes and offices. You'll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).Salary: Circa £90k per annumPermanent, 35 hours per weekThis is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.We're looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused. What You'll Be Doing Leading the delivery of responsive repairs and voids maintenance services Driving continuous service improvement using customer insight, complaints, and performance data Managing contractors and suppliers, ensuring strong performance and value for money Leading procurement activity and building long-term strategic partnerships Ensuring compliance with health & safety legislation across all activities Managing budgets and maintaining strong financial control Overseeing void turnaround to minimise rent loss and maximise efficiency Handling disrepair cases, ensuring effective resolution and learning Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery Engaging customers and stakeholders in shaping and improving services Monitoring and reporting on performance to senior leaders and governance groups Your Leadership Impact You'll lead with purpose, creating a culture where: Customers are at the heart of every decision Teams feel supported, empowered, and challenged to grow Innovation and continuous improvement are encouraged Collaboration, inclusion, and trust are embedded across the organisation About you CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Relevant qualification or substantial experience in construction or asset management Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture Strong commitment to customer and building safety alongside service delivery Excellent understanding of repairs performance, with strong commercial awareness Experience managing significant budgets and overseeing procurement activity Proven ability to collaborate across teams to deliver sustainable service improvements Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent's sites and estates Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 31st July or 3rd August via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to:Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-
Location: Hybrid with national remit. Contracted to nearest office (Bradford/Burnley/Camberley/Peterborough/Stockton). Salary: Circa £90k per annum Contract: Permanent, 35 hours per week About the Role Lead the development and delivery of asset management and sustainability strategies, ensuring homes meet regulatory standards while supporting net zero and decarbonisation ambitions. You'll optimise asset performance, strengthen data integrity, and drive informed investment decisions aligned with customer needs. What You'll Do Develop and deliver asset management and sustainability strategies, including decarbonisation and energy efficiency programmes Drive net zero agenda, reduce fuel poverty, and improve EPC performance Oversee asset data integrity (stock condition surveys, Decent Homes, HHSRS, damp & mould) Lead asset option appraisals, disposals, and acquisitions Develop 30-year investment plan for financial planning and long-term asset performance Ensure compliance with regulatory and statutory standards Lead procurement and contract management for quality and value Manage budgets, financial control, and forecasting Build relationships with partners and stakeholders to maximise funding Implement KPIs and performance frameworks Lead data quality and asset intelligence initiatives About You CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Extensive experience in strategic asset management Proven ability to lead teams delivering asset management and investment strategies Strong leadership skills with experience building high-performing teams In-depth understanding of asset performance and optimisation Experience managing significant budgets and delivering value through procurement Passion for sustainability and decarbonisation/net zero delivery Excellent negotiation, decision-making, and communication skills in complex stakeholder environments Strong IT literacy (MS Office and asset management systems) Flexibility to work outside normal hours as part of Senior Leadership Team Full UK driving licence and access to vehicle for business use Why Join Us? Join at a pivotal point as we invest in assets, data, and sustainability. Shape strategy across diverse communities, drive innovation, and deliver safe, sustainable homes. Flexible hybrid working supports how you work best. Leadership here means creating a customer-first culture where collaboration, trust, and inclusion thrive, and colleagues feel supported, developed, and empowered. Benefits 28 days holiday plus bank holidays, birthday day, and buy additional days Cash health plan, Health MOTs, online GP, gym discounts, volunteering day Car leasing, salary sacrifice schemes, exclusive discounts Defined Contribution and Defined Benefit pensions (salary sacrifice), life assurance (3x salary) Enhanced parental leave, flexible working, work-life balance support Career development: Stepping into Management, Management Essentials, Leadership Academy, apprenticeships Interview Process Stage 1 - A Place to Connect (31 July or 3 August, Teams) Meet Executive Director of Assets & Compliance and Senior Leadership Team member. Discuss role, team, your experience and goals. Stage 2 - A Place to Show Your Strengths (7/11 August Bradford or 12/13 August Peterborough) Present to panel, complete behavioural and scenario-based interview. Complete Congruity Questionnaire in advance. Additional Info We're committed to accessibility and inclusion. Let us know of any reasonable adjustments needed. Applications reviewed as received; we may conclude prior to closing date. Current UK residency required; we don't hold sponsorship licenses. We work exclusively with preferred supplier list agencies only - no unsolicited CVs. Ref: REF-
Jul 10, 2026
Full time
Location: Hybrid with national remit. Contracted to nearest office (Bradford/Burnley/Camberley/Peterborough/Stockton). Salary: Circa £90k per annum Contract: Permanent, 35 hours per week About the Role Lead the development and delivery of asset management and sustainability strategies, ensuring homes meet regulatory standards while supporting net zero and decarbonisation ambitions. You'll optimise asset performance, strengthen data integrity, and drive informed investment decisions aligned with customer needs. What You'll Do Develop and deliver asset management and sustainability strategies, including decarbonisation and energy efficiency programmes Drive net zero agenda, reduce fuel poverty, and improve EPC performance Oversee asset data integrity (stock condition surveys, Decent Homes, HHSRS, damp & mould) Lead asset option appraisals, disposals, and acquisitions Develop 30-year investment plan for financial planning and long-term asset performance Ensure compliance with regulatory and statutory standards Lead procurement and contract management for quality and value Manage budgets, financial control, and forecasting Build relationships with partners and stakeholders to maximise funding Implement KPIs and performance frameworks Lead data quality and asset intelligence initiatives About You CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Extensive experience in strategic asset management Proven ability to lead teams delivering asset management and investment strategies Strong leadership skills with experience building high-performing teams In-depth understanding of asset performance and optimisation Experience managing significant budgets and delivering value through procurement Passion for sustainability and decarbonisation/net zero delivery Excellent negotiation, decision-making, and communication skills in complex stakeholder environments Strong IT literacy (MS Office and asset management systems) Flexibility to work outside normal hours as part of Senior Leadership Team Full UK driving licence and access to vehicle for business use Why Join Us? Join at a pivotal point as we invest in assets, data, and sustainability. Shape strategy across diverse communities, drive innovation, and deliver safe, sustainable homes. Flexible hybrid working supports how you work best. Leadership here means creating a customer-first culture where collaboration, trust, and inclusion thrive, and colleagues feel supported, developed, and empowered. Benefits 28 days holiday plus bank holidays, birthday day, and buy additional days Cash health plan, Health MOTs, online GP, gym discounts, volunteering day Car leasing, salary sacrifice schemes, exclusive discounts Defined Contribution and Defined Benefit pensions (salary sacrifice), life assurance (3x salary) Enhanced parental leave, flexible working, work-life balance support Career development: Stepping into Management, Management Essentials, Leadership Academy, apprenticeships Interview Process Stage 1 - A Place to Connect (31 July or 3 August, Teams) Meet Executive Director of Assets & Compliance and Senior Leadership Team member. Discuss role, team, your experience and goals. Stage 2 - A Place to Show Your Strengths (7/11 August Bradford or 12/13 August Peterborough) Present to panel, complete behavioural and scenario-based interview. Complete Congruity Questionnaire in advance. Additional Info We're committed to accessibility and inclusion. Let us know of any reasonable adjustments needed. Applications reviewed as received; we may conclude prior to closing date. Current UK residency required; we don't hold sponsorship licenses. We work exclusively with preferred supplier list agencies only - no unsolicited CVs. Ref: REF-
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
May 04, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
