Transun

Do you have a passion for travel? Following 40 years of successful tour operating, Transun Travel continues to go from strength to strength. We love to explore the marvels of the travel destinations we offer, and now you can join the adventure. We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service - from the moment our clients make an enquiry to the moment they return home from their holiday. With a passion for customer service and ensuring absolute satisfaction, the successful candidate will be keen to match a prospective client to their perfect winter holiday. But the customer care doesn't stop there: from sending travel documents to courtesy calls on return, no detail of the journey is overlooked. It will be important to connect with clients and travel agents to process reservations and answer queries for existing clients. Your reassurance and guidance will stem from the product knowledge and expertise you have developed whilst with the company. Travelling to experience our holiday destinations and getting to grips with our product will be the key to your success. Hours: 37.5 per week, including some Saturdays. Part-time considered. Responsibilities On a daily basis, the successful candidate will be: - Handling sales enquiries by telephone. - Answering customers' online queries. - Dealing with customer service matters, and ensuring prompt aftercare. - Reservations administration. - Processing bookings from travel agents. - Maintaining relationships with key trade partners. Requirements Candidates should: - Have a good telephone manner. - Be willing to share a love of travel in a customer-facing role. - Be computer literate. - Have the ability to multi-task. - Lead by example and be able to work under own initiative. What we Offer - Competitive salary dependent upon experience. - Opportunity for international travel to experience our holidays. - Participation in company pension scheme. - Generous annual leave allowance.

Do you have a passion for travel? Experiencing the extraordinary is our forte, at Transun. We love to explore the marvels of the travel destinations we offer. As the UK's leading tour operator to the Arctic Circle, we're often to be found whizzing down frozen rivers on snowmobiles or mushing an eager team of huskies through snow-capped forests. Now you can join the adventure. We now require a positive and results-focused individual to take a lead in the company's marketing activities, and drive reservations through traditional and web-based platforms. Matching a creative flair with commercial success, the appointed candidate will be involved in the production of a variety of marketing collateral and enjoy analysing their success rate. The role will include working alongside sales and reservations colleagues and gaining an understanding of the company's products will be key to achieving. Whilst the position is based in Oxford, there will be opportunity to travel to our holiday destinations to learn more about our products and ensure their unique qualities are present in the marketing materials you produce. Hours: 37.5 per week. Part-time considered. Responsibilities The successful candidate will be: - Keeping the company website up-to-date and producing fresh content. - Applying a broad understanding of SEO. - Email marketing. - Copywriting and proofreading. - Assisting with social media content. - PR work to drive traffic to the website. - Working with external agencies on PPC campaigns. - Traditional print production, such as brochures and flyers. - Producing KPIs and data analysis to monitor progress. Requirements Candidates should: - Have some experience in a similar role. - Have a creative flair and bring fresh thinking to propel the company forwards. - Be highly literate, organised and confident in their abilities. - Have an analytical mind. - Be willing to share a love of travel. - Have the ability to multi-task and manage a number of projects simultaneously. What we Offer - Competitive salary dependent upon experience. - Opportunity for international travel to experience our holidays. - Participation in company pension scheme. - Generous annual leave allowance.