CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 10, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Job title: Business Continuity Lead Location: Warwick/Hybrid Duration: 6 months initially We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The role: This position is within our centralised assurance team, reporting to the Enterprise Risk Manager. The primary aim of this temporary role is to support the successful implementation of a planned programme or works, with clear deliverables. The output of the work will be reported directly to the board. In this role, working alongside our existing BC Lead Co-ordinator, you will play a key part in supporting the Business Continuity Management System and should be comfortable collaborating with senior leaders. Flexibility, adaptability, and a collaborative approach are essential. Responsibilities: Coordination of business continuity management (BCM) deliverables. Assist with updating the Business Impact Analysis (BIA) Engage leadership in BIA assessments. Respond to tracking and monitoring requests reporting on progress and BCM cycle completing from 2nd line assurance sources. Ensure content quality and overall adequacy of BCM elements. May be asked to participate or observe management and/or other Business Area exercises. Provide advice to enable the business to conduct Business Impact Analysis, review, update and exercise Business Continuity Plans. Facilitate workshops/ exercises with Plan owners/ deputies and those who have a role within the plan. Ensure all teams/ activities have Business Impact Analysis and Business Continuity Plans Work collaboratively with IT teams to improve the Disaster Recovery Process for the organisation. Requirements: Comfortable with Business Continuity and risk management terminology and standard risk frameworks. Coupled with the ability to break these down, so that those who are not Business Continuity/ risk and control specialists can comfortably contribute. Ability to communicate findings across a breadth of stakeholders. Attention to detail, evident in observations and in the production of targeted reports. Demonstrate strong stakeholder engagement. Able to work effectively across all levels of the organisation. An understanding of the energy sector is desirable Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jan 10, 2026
Contractor
Job title: Business Continuity Lead Location: Warwick/Hybrid Duration: 6 months initially We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The role: This position is within our centralised assurance team, reporting to the Enterprise Risk Manager. The primary aim of this temporary role is to support the successful implementation of a planned programme or works, with clear deliverables. The output of the work will be reported directly to the board. In this role, working alongside our existing BC Lead Co-ordinator, you will play a key part in supporting the Business Continuity Management System and should be comfortable collaborating with senior leaders. Flexibility, adaptability, and a collaborative approach are essential. Responsibilities: Coordination of business continuity management (BCM) deliverables. Assist with updating the Business Impact Analysis (BIA) Engage leadership in BIA assessments. Respond to tracking and monitoring requests reporting on progress and BCM cycle completing from 2nd line assurance sources. Ensure content quality and overall adequacy of BCM elements. May be asked to participate or observe management and/or other Business Area exercises. Provide advice to enable the business to conduct Business Impact Analysis, review, update and exercise Business Continuity Plans. Facilitate workshops/ exercises with Plan owners/ deputies and those who have a role within the plan. Ensure all teams/ activities have Business Impact Analysis and Business Continuity Plans Work collaboratively with IT teams to improve the Disaster Recovery Process for the organisation. Requirements: Comfortable with Business Continuity and risk management terminology and standard risk frameworks. Coupled with the ability to break these down, so that those who are not Business Continuity/ risk and control specialists can comfortably contribute. Ability to communicate findings across a breadth of stakeholders. Attention to detail, evident in observations and in the production of targeted reports. Demonstrate strong stakeholder engagement. Able to work effectively across all levels of the organisation. An understanding of the energy sector is desirable Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Assistant Accountant - Reading (Hybrid) Full-time 1 Day WFH Free Parking Study Support Available We're looking for an enthusiastic Assistant Accountant to join a sociable, supportive team within a fast-growing tech company providing IT Support, Telecoms, and Cloud solutions to SMEs across the Thames Valley click apply for full job details
Jan 10, 2026
Full time
Assistant Accountant - Reading (Hybrid) Full-time 1 Day WFH Free Parking Study Support Available We're looking for an enthusiastic Assistant Accountant to join a sociable, supportive team within a fast-growing tech company providing IT Support, Telecoms, and Cloud solutions to SMEs across the Thames Valley click apply for full job details
Your new company Who are now seeking an experienced Head of IT and Digital Systems to lead the strategic direction, governance, architecture, and operational performance of our IT and Digital platforms. This role is pivotal in defining and implementing the IT, Cybersecurity, and Digital roadmap, ensuring robust capabilities across infrastructure, cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. Identify emerging technology trends to drive innovation and commercial growth. Operational Excellence: Oversee IT systems performance, service management, and supplier relationships. Ensure compliance with governance standards, data protection, and regulatory requirements (e.g., GDPR, PCI-DSS). Manage OPEX and CAPEX budgets and optimise long-term plans. Cybersecurity & Risk Management: Maintain and enhance cybersecurity posture and disaster recovery capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven experience in senior IT leadership roles, managing teams, services, and complex projects. Strong knowledge of IT infrastructure, cloud, cybersecurity, data analytics, and telecommunications. Excellent leadership, communication, and decision-making skills. Expertise in project and contract management principles. Strategic thinker with a passion for technology and innovation. What you'll get in return Bonus Scheme 15 % BUPA Medical for personal and family cover Healthcare cash plan Life Assurance x3 Time Salary Pension contribution 5% employee, 5% employer lead 25 days holiday plus one additional birthday and work anniversary plus more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 10, 2026
Full time
Your new company Who are now seeking an experienced Head of IT and Digital Systems to lead the strategic direction, governance, architecture, and operational performance of our IT and Digital platforms. This role is pivotal in defining and implementing the IT, Cybersecurity, and Digital roadmap, ensuring robust capabilities across infrastructure, cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. Identify emerging technology trends to drive innovation and commercial growth. Operational Excellence: Oversee IT systems performance, service management, and supplier relationships. Ensure compliance with governance standards, data protection, and regulatory requirements (e.g., GDPR, PCI-DSS). Manage OPEX and CAPEX budgets and optimise long-term plans. Cybersecurity & Risk Management: Maintain and enhance cybersecurity posture and disaster recovery capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven experience in senior IT leadership roles, managing teams, services, and complex projects. Strong knowledge of IT infrastructure, cloud, cybersecurity, data analytics, and telecommunications. Excellent leadership, communication, and decision-making skills. Expertise in project and contract management principles. Strategic thinker with a passion for technology and innovation. What you'll get in return Bonus Scheme 15 % BUPA Medical for personal and family cover Healthcare cash plan Life Assurance x3 Time Salary Pension contribution 5% employee, 5% employer lead 25 days holiday plus one additional birthday and work anniversary plus more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Technical Writer Location: Warwick, once per week onsite Remuneration: Up to 500 per day Contract Details: Fixed Term Contract (3 months) Are you a master of words with a knack for translating technical jargon into compelling narratives? Our client is on the lookout for an experienced Technical Writer to craft high-quality sanction papers for essential electricity projects. Join a dynamic team where your skills will shine! Responsibilities: Author & Edit : Create sanction papers that articulate project scope, funding structure, and risk profiles with clarity. Translate Technical Inputs : Convert engineering details into accessible narratives for senior stakeholders. Governance Compliance : Ensure documents meet all governance standards and regulatory requirements. Template Mastery : Establish and maintain templates and style guides for consistency. Committee-Ready Packs : Prepare executive summaries, main papers, and appendices for presentation at the highest levels. Required Skills & Experience: Proven expertise in writing investment cases, business cases, or sanction papers within infrastructure, utilities, or energy sectors. Strong financial literacy to present costs, benefits, and investment metrics accurately. Ability to translate complex technical details into clear, structured content. Familiarity with governance processes, risk management, and regulatory frameworks. Exceptional written communication skills with a focus on clarity and structure. Excellent stakeholder management abilities to work collaboratively with diverse teams. Proficiency in MS Word, PowerPoint, and Excel, along with document control and collaboration platforms. Desirable: Experience in electricity transmission/distribution projects. Knowledge of regulated funding mechanisms or capital delivery portfolios. Exposure to project controls and risk registers. Familiarity with environmental considerations and planning. If you're ready to make a meaningful impact in the energy sector and thrive in a collaborative environment, we want to hear from you! Apply now and take the next step in your career with our client. Join us in shaping the future of energy-your words could power the change! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jan 10, 2026
Contractor
Job Title: Technical Writer Location: Warwick, once per week onsite Remuneration: Up to 500 per day Contract Details: Fixed Term Contract (3 months) Are you a master of words with a knack for translating technical jargon into compelling narratives? Our client is on the lookout for an experienced Technical Writer to craft high-quality sanction papers for essential electricity projects. Join a dynamic team where your skills will shine! Responsibilities: Author & Edit : Create sanction papers that articulate project scope, funding structure, and risk profiles with clarity. Translate Technical Inputs : Convert engineering details into accessible narratives for senior stakeholders. Governance Compliance : Ensure documents meet all governance standards and regulatory requirements. Template Mastery : Establish and maintain templates and style guides for consistency. Committee-Ready Packs : Prepare executive summaries, main papers, and appendices for presentation at the highest levels. Required Skills & Experience: Proven expertise in writing investment cases, business cases, or sanction papers within infrastructure, utilities, or energy sectors. Strong financial literacy to present costs, benefits, and investment metrics accurately. Ability to translate complex technical details into clear, structured content. Familiarity with governance processes, risk management, and regulatory frameworks. Exceptional written communication skills with a focus on clarity and structure. Excellent stakeholder management abilities to work collaboratively with diverse teams. Proficiency in MS Word, PowerPoint, and Excel, along with document control and collaboration platforms. Desirable: Experience in electricity transmission/distribution projects. Knowledge of regulated funding mechanisms or capital delivery portfolios. Exposure to project controls and risk registers. Familiarity with environmental considerations and planning. If you're ready to make a meaningful impact in the energy sector and thrive in a collaborative environment, we want to hear from you! Apply now and take the next step in your career with our client. Join us in shaping the future of energy-your words could power the change! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment. Main duties of the job This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments. About us Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone. Job responsibilities Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone. We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment. This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments. Key Responsibilities To ensure efficient leadership and oversight of the systems which promote effecting governance in the Hospital; in relation to Quality, compliance and administration. Lead on local audit strategy, contract requirements and bed management across the hospital. Take a lead on and maintain effective systems to monitor and improve Quality in the Hospital. Maintain professional and effective relationships and positive engagement with key Stakeholders. Lead and coordinate the hospital's Quality Assurance Framework, including scheduling, completing, and reporting on internal audits. With the Senior Management Team, oversee the hospital OLAP and support with the completion of required actions and Governance meetings. Track progress against local and corporate Key Performance Indicators (KPIs) including incident reporting, and safeguarding compliance. Ensure all audit and improvement actions are completed, evidenced, and embedded into operational practice. Act as the hospital's subject matter expert on CQC Fundamental Standards and associated regulatory requirements. Lead on mock inspections, self assessments, and the hospital's preparation for CQC, commissioner, or corporate inspections. Review and analyse DATIX incident data, identifying emerging trends, themes, and learning opportunities. Work closely with the leadership teams to promote a culture of safety, transparency, and accountability. Provide expert advice and practical support to staff and managers on all aspects of governance and compliance. Deliver or facilitate training and awareness sessions on quality standards, policy compliance, and audit outcomes. Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates, and families. Line manage the Administration teams and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions. Be responsible for aspects of the administration budget. Support the hospital in implementing continuous improvement projects based on audit and feedback findings. Lead on all Quality Network and Peer Reviews in the Hospital, ensuring wards are supported with all aspects of the visits and action plans are completed. We're looking for people who have: Proven experience working within healthcare governance, quality assurance or compliance (mental health or social care preferred). Comprehensive knowledge of the Mental Health Act 1983, revised in 2007. In depth understanding of CQC Fundamental Standards, Health & Social Care Act 2008, and NHS/commissioner frameworks. Excellent analytical, organisational, and report writing skills. Ability to influence, support, and challenge colleagues to maintain high standards. Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences. Proficient in Microsoft Office applications and data management tools. Why Cygnet? - What we offer Strong career progression opportunities. Expert supervision & support. Company paid Life Assurance scheme. Smart Health Toolkit - providing fitness programmes, nutrition consultation and health checks. Health Cash Plan. Subsidised meals on duty. Cycle to work scheme & employee discount savings. Please note: successful candidates will be required to undergo an enhanced DBS check. What next? If you care about making a difference we want to talk to you. Click the button to apply Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Jan 10, 2026
Full time
We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment. Main duties of the job This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments. About us Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone. Job responsibilities Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone. We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment. This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments. Key Responsibilities To ensure efficient leadership and oversight of the systems which promote effecting governance in the Hospital; in relation to Quality, compliance and administration. Lead on local audit strategy, contract requirements and bed management across the hospital. Take a lead on and maintain effective systems to monitor and improve Quality in the Hospital. Maintain professional and effective relationships and positive engagement with key Stakeholders. Lead and coordinate the hospital's Quality Assurance Framework, including scheduling, completing, and reporting on internal audits. With the Senior Management Team, oversee the hospital OLAP and support with the completion of required actions and Governance meetings. Track progress against local and corporate Key Performance Indicators (KPIs) including incident reporting, and safeguarding compliance. Ensure all audit and improvement actions are completed, evidenced, and embedded into operational practice. Act as the hospital's subject matter expert on CQC Fundamental Standards and associated regulatory requirements. Lead on mock inspections, self assessments, and the hospital's preparation for CQC, commissioner, or corporate inspections. Review and analyse DATIX incident data, identifying emerging trends, themes, and learning opportunities. Work closely with the leadership teams to promote a culture of safety, transparency, and accountability. Provide expert advice and practical support to staff and managers on all aspects of governance and compliance. Deliver or facilitate training and awareness sessions on quality standards, policy compliance, and audit outcomes. Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates, and families. Line manage the Administration teams and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions. Be responsible for aspects of the administration budget. Support the hospital in implementing continuous improvement projects based on audit and feedback findings. Lead on all Quality Network and Peer Reviews in the Hospital, ensuring wards are supported with all aspects of the visits and action plans are completed. We're looking for people who have: Proven experience working within healthcare governance, quality assurance or compliance (mental health or social care preferred). Comprehensive knowledge of the Mental Health Act 1983, revised in 2007. In depth understanding of CQC Fundamental Standards, Health & Social Care Act 2008, and NHS/commissioner frameworks. Excellent analytical, organisational, and report writing skills. Ability to influence, support, and challenge colleagues to maintain high standards. Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences. Proficient in Microsoft Office applications and data management tools. Why Cygnet? - What we offer Strong career progression opportunities. Expert supervision & support. Company paid Life Assurance scheme. Smart Health Toolkit - providing fitness programmes, nutrition consultation and health checks. Health Cash Plan. Subsidised meals on duty. Cycle to work scheme & employee discount savings. Please note: successful candidates will be required to undergo an enhanced DBS check. What next? If you care about making a difference we want to talk to you. Click the button to apply Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Title: Principal Engineer - Systems Engineering (Requirements & Acceptance) Location: Barrow-in-Furness - (Hybrid - 2 days on site per fortnight) - (dependent on business needs) Salary: Up to £60,000 - (Commensurate with skills and experience) What you'll be doing: Generate and assure consistency within the requirement set for 12 major C&I systems including Distributed Control Systems, Control Console and Vehicle Control Systems Support the wider C&I design for several C&I sub-systems for Secondary Propulsion, Platform Mechanical and Platform Electrical Manage various requirements stakeholders to provide consistency across the Centralised C&I team Support the development of a functional design for the systems within scope for Centralised C&I Assess the design against compliance to its requirements, ensuring that the design risk is mitigated as far as reasonably practicable Provide guidance and instruction on the engineering methods/process to deliver the engineering delivery plan Develop guidance and instruction on the engineering methods/process to ensure consistent technical goodness Work with the Engineering Delivery Team with varying levels of SQEP to develop technical solutions, developing the team members and nurturing their development Your skills and experiences: Essential Degree qualified in Engineering discipline Experience within regulated industry such as Defence, Oil and Gas, or Nuclear Professional knowledge and experience in C&I design across the whole lifecycle Stakeholder management & communication skills Well developed experience in full lifecycle requirements management Desirable: Supplier Requirements management experience Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA CCI Governance Team: As a Principal Engineer - Systems Engineering you will be working as part of the Centralised C&I Governance Team, responsible for developing the process, procedure and providing assurance for the next generation of Nuclear Attack Submarine. You will be working as part of a new founded governance team whereby you will have the opportunity to craft future ways of working, which could lay the foundations for the success of the SSNA C&I programme. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 25th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. "
Jan 10, 2026
Full time
Job Title: Principal Engineer - Systems Engineering (Requirements & Acceptance) Location: Barrow-in-Furness - (Hybrid - 2 days on site per fortnight) - (dependent on business needs) Salary: Up to £60,000 - (Commensurate with skills and experience) What you'll be doing: Generate and assure consistency within the requirement set for 12 major C&I systems including Distributed Control Systems, Control Console and Vehicle Control Systems Support the wider C&I design for several C&I sub-systems for Secondary Propulsion, Platform Mechanical and Platform Electrical Manage various requirements stakeholders to provide consistency across the Centralised C&I team Support the development of a functional design for the systems within scope for Centralised C&I Assess the design against compliance to its requirements, ensuring that the design risk is mitigated as far as reasonably practicable Provide guidance and instruction on the engineering methods/process to deliver the engineering delivery plan Develop guidance and instruction on the engineering methods/process to ensure consistent technical goodness Work with the Engineering Delivery Team with varying levels of SQEP to develop technical solutions, developing the team members and nurturing their development Your skills and experiences: Essential Degree qualified in Engineering discipline Experience within regulated industry such as Defence, Oil and Gas, or Nuclear Professional knowledge and experience in C&I design across the whole lifecycle Stakeholder management & communication skills Well developed experience in full lifecycle requirements management Desirable: Supplier Requirements management experience Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA CCI Governance Team: As a Principal Engineer - Systems Engineering you will be working as part of the Centralised C&I Governance Team, responsible for developing the process, procedure and providing assurance for the next generation of Nuclear Attack Submarine. You will be working as part of a new founded governance team whereby you will have the opportunity to craft future ways of working, which could lay the foundations for the success of the SSNA C&I programme. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 25th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. "
Job Title: Logistics Software Engineer Location: Havant - 1 Day a Week Onsite Salary: Up to 60,000 Contract Type: Fixed Term - 12 Months Join Our Team as a Logistics Software Engineer and Drive Software Engineering to New Heights! Are you a meticulous Software Engineer with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in Havant and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Software Engineer to contribute to our continued success. The Role: So, what will you be doing as a Logistics Software Engineer ? Lead and manage the full software development lifecycle, from requirements definition and design through development, testing, deployment, and support Design, build, maintain, and enhance full-stack applications, primarily using ASP.NET Core Develop and maintain modern user interfaces using JavaScript, HTML, and CSS Design and optimise databases, APIs, and server-side architecture to ensure performance, scalability, and maintainability Work directly with customers and end users to understand operational needs and translate them into effective technical solutions Troubleshoot and debug complex software issues across applications and environments Support customers in getting applications operational and embedded into live environments Contribute to CI/CD pipelines, source control, and Agile delivery practices Identify opportunities to enhance applications using automation and AI technologies where appropriate What are we looking for in our next Logistics Software Engineer? Strong commercial experience as a C# / .NET full-stack developer Proven experience developing applications using ASP.NET Core Strong JavaScript skills, including API integration between applications Experience designing and working with relational databases (SQL Server, PostgreSQL, or Oracle) SharePoint experience (essential) Experience using source control (e.g. GitLab) and working with development pipelines Experience working across the full development lifecycle, including legacy systems Ability to work independently, define tasks, and deliver solutions with minimal supervision Strong communication skills with experience engaging both technical and non-technical stakeholders Eligibility to obtain UK SC clearance Experience working in defence, aerospace, or government environments (not essential) Experience working in Agile teams using tools such as Jira and Confluence Familiarity with DevSecOps, containerisation (Docker), or cloud deployment Understanding of data integration, analytics, and AI/ML concepts Awareness of information assurance, cybersecurity principles, and MoD information standards Background involving modelling or mathematical problem-solving My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Software Engineer, this is the opportunity for you! How to Apply: Showcase your expertise and passion for software engineering. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Havant. PLEASE NOTE Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jan 10, 2026
Seasonal
Job Title: Logistics Software Engineer Location: Havant - 1 Day a Week Onsite Salary: Up to 60,000 Contract Type: Fixed Term - 12 Months Join Our Team as a Logistics Software Engineer and Drive Software Engineering to New Heights! Are you a meticulous Software Engineer with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in Havant and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Software Engineer to contribute to our continued success. The Role: So, what will you be doing as a Logistics Software Engineer ? Lead and manage the full software development lifecycle, from requirements definition and design through development, testing, deployment, and support Design, build, maintain, and enhance full-stack applications, primarily using ASP.NET Core Develop and maintain modern user interfaces using JavaScript, HTML, and CSS Design and optimise databases, APIs, and server-side architecture to ensure performance, scalability, and maintainability Work directly with customers and end users to understand operational needs and translate them into effective technical solutions Troubleshoot and debug complex software issues across applications and environments Support customers in getting applications operational and embedded into live environments Contribute to CI/CD pipelines, source control, and Agile delivery practices Identify opportunities to enhance applications using automation and AI technologies where appropriate What are we looking for in our next Logistics Software Engineer? Strong commercial experience as a C# / .NET full-stack developer Proven experience developing applications using ASP.NET Core Strong JavaScript skills, including API integration between applications Experience designing and working with relational databases (SQL Server, PostgreSQL, or Oracle) SharePoint experience (essential) Experience using source control (e.g. GitLab) and working with development pipelines Experience working across the full development lifecycle, including legacy systems Ability to work independently, define tasks, and deliver solutions with minimal supervision Strong communication skills with experience engaging both technical and non-technical stakeholders Eligibility to obtain UK SC clearance Experience working in defence, aerospace, or government environments (not essential) Experience working in Agile teams using tools such as Jira and Confluence Familiarity with DevSecOps, containerisation (Docker), or cloud deployment Understanding of data integration, analytics, and AI/ML concepts Awareness of information assurance, cybersecurity principles, and MoD information standards Background involving modelling or mathematical problem-solving My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Software Engineer, this is the opportunity for you! How to Apply: Showcase your expertise and passion for software engineering. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Havant. PLEASE NOTE Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client, a prominent player in the Defence & Security sector, is seeking an experienced Oracle Database Engineer to join their team based in Christchurch. This is a 12-month contract role, offering a unique opportunity to work full-time on site with one of the industry's leading defence and security companies. Key Responsibilities: Developing, maintaining, and supporting Oracle databases Ensuring high performance, availability, and security of the Oracle databases Designing database solutions that meet the business requirements for both new projects and existing systems Conducting database performance tuning and optimisation Implementing database backup and recovery strategies Collaborating with internal teams and external stakeholders to ensure effective database solutions Providing support for database-related issues and troubleshooting any problems that arise Maintaining comprehensive database documentation and ensuring adherence to security protocols and standards Job Requirements: Strong experience in Oracle database development and support Proficiency in database performance tuning and query optimisation Solid understanding of database backup and recovery strategies Excellent problem-solving and troubleshooting skills Ability to work effectively in a team-oriented environment Experience working within the Defence & Security sector is an advantage Full time on-site availability in Christchurch If you are an Oracle Database Engineer with the expertise required and a desire to further your career within the Defence & Security industry, we encourage you to apply now and join our client's dedicated team in Christchurch.
Jan 10, 2026
Contractor
Our client, a prominent player in the Defence & Security sector, is seeking an experienced Oracle Database Engineer to join their team based in Christchurch. This is a 12-month contract role, offering a unique opportunity to work full-time on site with one of the industry's leading defence and security companies. Key Responsibilities: Developing, maintaining, and supporting Oracle databases Ensuring high performance, availability, and security of the Oracle databases Designing database solutions that meet the business requirements for both new projects and existing systems Conducting database performance tuning and optimisation Implementing database backup and recovery strategies Collaborating with internal teams and external stakeholders to ensure effective database solutions Providing support for database-related issues and troubleshooting any problems that arise Maintaining comprehensive database documentation and ensuring adherence to security protocols and standards Job Requirements: Strong experience in Oracle database development and support Proficiency in database performance tuning and query optimisation Solid understanding of database backup and recovery strategies Excellent problem-solving and troubleshooting skills Ability to work effectively in a team-oriented environment Experience working within the Defence & Security sector is an advantage Full time on-site availability in Christchurch If you are an Oracle Database Engineer with the expertise required and a desire to further your career within the Defence & Security industry, we encourage you to apply now and join our client's dedicated team in Christchurch.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive click apply for full job details
Jan 10, 2026
Full time
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive click apply for full job details
A leading technology firm in the UK is seeking an experienced Administration Manager for maternity cover in their Quantum Technology Division. This office-based role entails managing workflows and supporting business operations while working with cutting-edge quantum technology. Candidates should have exceptional communication skills and experience in office administration. The contract lasts approximately six months, starting Feb/March 2026, with possible extension and handover periods for smooth transitions.
Jan 10, 2026
Full time
A leading technology firm in the UK is seeking an experienced Administration Manager for maternity cover in their Quantum Technology Division. This office-based role entails managing workflows and supporting business operations while working with cutting-edge quantum technology. Candidates should have exceptional communication skills and experience in office administration. The contract lasts approximately six months, starting Feb/March 2026, with possible extension and handover periods for smooth transitions.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 10, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Woking Noahs Ark is a 64 place centre situated in a idyllic location, surrounded by rustic woodland. The centre comprises of four single storey barns, with an onsite farm, daily woodland walks and a forest school! Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: Key Responsibilities Lead the planning and execution of age-appropriate activities and curriculum in your room. Create a safe, stimulating, and inclusive learning environment for children. Foster a high-performing team through supportive leadership and collaboration. Oversee the development and wellbeing of children, ensuring their progress is tracked and communicated with parents. Take on the role of Key Person, ensuring the holistic development and personal care needs of a group of children. Ensure health and safety standards are met, maintaining a clean and secure environment. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory experience an advantage ideally as a Nursery Room Leader, Nursery Room Manager or Nursery Practitioner. Strong leadership, organisational, and communication skills. Passionate about fostering children's development and creating positive relationships with families. Make a positive impact on young learners-apply now!
Jan 10, 2026
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Woking Noahs Ark is a 64 place centre situated in a idyllic location, surrounded by rustic woodland. The centre comprises of four single storey barns, with an onsite farm, daily woodland walks and a forest school! Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: Key Responsibilities Lead the planning and execution of age-appropriate activities and curriculum in your room. Create a safe, stimulating, and inclusive learning environment for children. Foster a high-performing team through supportive leadership and collaboration. Oversee the development and wellbeing of children, ensuring their progress is tracked and communicated with parents. Take on the role of Key Person, ensuring the holistic development and personal care needs of a group of children. Ensure health and safety standards are met, maintaining a clean and secure environment. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory experience an advantage ideally as a Nursery Room Leader, Nursery Room Manager or Nursery Practitioner. Strong leadership, organisational, and communication skills. Passionate about fostering children's development and creating positive relationships with families. Make a positive impact on young learners-apply now!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Jan 10, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
About City Wide Facility Solutions: City Wide Facility Solutions is a trusted management company that coordinates building maintenance services for commercial properties. We are dedicated to providing our clients with quality service while supporting our network of Independent Contractors (ICs) who deliver exceptional results. Position Summary: We are seeking a detail-oriented and proactive Part-Time Administrative Coordinator to provide administrative and operational support to the Talent Acquisition Manager. This role plays a key part in the Independent Contractor onboarding and compliance process, helping to ensure that all documentation, records, and communications are accurate, organized, and timely. Key Responsibilities: Assist the Talent Acquisition Manager in identifying and recommending Independent Contractors (ICs) for upcoming projects and accounts. Upload and maintain IC documentation (e.g., insurance, licenses, contracts) in the company's CRM system. Create and manage lists of qualified janitorial ICs for new accounts and coordinate the process of getting them scheduled for property tours. Maintain accurate and up-to-date Independent Contractor records in CRM. Notify the Operations Team of all newly onboarded ICs to ensure they are placed on accounts in a timely manner. Conduct regular audits of Independent Contractor files at specific intervals (30 days, 60 days, 90 days, 6 months, and 1 year) to ensure compliance with City Wide requirements. Support various administrative functions related to the Talent Acquisition and Contractor Management process as needed. Schedule & Compensation: Part-Time: Approximately 20-25 hours per week Schedule: Monday-Friday (in-office) Previous administrative or coordination experience preferred; experience in recruiting, HR, or operations a plus. Strong organizational skills with excellent attention to detail and accuracy. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM/database systems. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. Strong written and verbal communication skills. Professional, dependable, and proactive attitude. Technology equipment provided by company (laptop, iphone) PTO Hourly $23-$24 per hour
Jan 10, 2026
Full time
About City Wide Facility Solutions: City Wide Facility Solutions is a trusted management company that coordinates building maintenance services for commercial properties. We are dedicated to providing our clients with quality service while supporting our network of Independent Contractors (ICs) who deliver exceptional results. Position Summary: We are seeking a detail-oriented and proactive Part-Time Administrative Coordinator to provide administrative and operational support to the Talent Acquisition Manager. This role plays a key part in the Independent Contractor onboarding and compliance process, helping to ensure that all documentation, records, and communications are accurate, organized, and timely. Key Responsibilities: Assist the Talent Acquisition Manager in identifying and recommending Independent Contractors (ICs) for upcoming projects and accounts. Upload and maintain IC documentation (e.g., insurance, licenses, contracts) in the company's CRM system. Create and manage lists of qualified janitorial ICs for new accounts and coordinate the process of getting them scheduled for property tours. Maintain accurate and up-to-date Independent Contractor records in CRM. Notify the Operations Team of all newly onboarded ICs to ensure they are placed on accounts in a timely manner. Conduct regular audits of Independent Contractor files at specific intervals (30 days, 60 days, 90 days, 6 months, and 1 year) to ensure compliance with City Wide requirements. Support various administrative functions related to the Talent Acquisition and Contractor Management process as needed. Schedule & Compensation: Part-Time: Approximately 20-25 hours per week Schedule: Monday-Friday (in-office) Previous administrative or coordination experience preferred; experience in recruiting, HR, or operations a plus. Strong organizational skills with excellent attention to detail and accuracy. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM/database systems. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. Strong written and verbal communication skills. Professional, dependable, and proactive attitude. Technology equipment provided by company (laptop, iphone) PTO Hourly $23-$24 per hour
Job Description: New Site and Expansions Manager Reporting To: CFO Line Management Responsibility: • Greenfield Opportunities - new developments or property purchase and re-fit • Nursery Expansion oversight Purpose of the Role The New Site and Expansions Manager will lead on all Greenfield opportunities and nursery expansions, managing the full process end to end, including, but not limited to: - Relationships with Developers, Investors, Contractors, etc. - Project Management of all stages of the developments, including timelines - Co-ordination of business resources to ensure a seamless delivery - Maintenance, Operations, Finance, Early Years, Compliance, etc - Co-ordination of external resources as necessary - Ofsted, Legal, Tax, Planning, etc This role has been established to support the Group's strategy to enhance the volume of Greenfield sites, and meet the increasing demand for places at busy nurseries. The role will require close collaboration across numerous internal and external teams to ensure timely and smooth delivery of multiple projects. Key Responsibilities: Project & Site Development Management • Manage the full lifecycle of new-site developments: site acquisition or agreement, due diligence, planning, design, project scheduling, construction or acquisition, fit-out, snagging, final handover and opening. • Oversee expansion projects on existing nurseries, working closely with Area Managers and Childcare Directors to deliver expansions in areas of need. • Produce and maintain project plans / timelines, track milestones, highlight risks or delays, and report status to senior leadership. • Liaise and coordinate with internal teams (Operations, Early Years, People Team, Compliance, Facilities, Finance, Marketing and IT) to ensure the new or expanded site is ready operationally. • Work with external stakeholders: developers, contractors, architects / designers, local authorities (planning, building regulation), regulators, landlords / property owners, suppliers, Ofsted, and external consultants. • Ensure all required statutory and regulatory compliance (e.g., local building regulations, health & safety, early-years regulations / standards). Stakeholder Management • As well as developing relationships with the teams and agencies set out above, build further relationships with external investors, developers or landlords to identify areas of opportunity. Candidate Profile: • Strong project / programme management experience - ideally in property development, construction / fit-out, or site rollout environments. • Knowledge of the regulatory or licensing requirements associated with New Sites and Expansions • Experience managing budgets, financial tracking, cost control and reporting. • Excellent stakeholder management skills - ability to liaise with internal teams (ops, finance, HR, facilities) and external parties (contractors, developers, local authorities, regulatory bodies). • Strong organisational, planning, and scheduling skills; ability to manage multiple projects concurrently and prioritise effectively. • Good communication skills (written and verbal), and ability to produce reports for senior leadership / board. • A pragmatic, solution-oriented approach; ability to navigate ambiguity, manage risk and adapt to changing circumstances. • Understanding (or willingness to learn) of regulatory, health & safety and licensing requirements relevant to nurseries / early years - or ability to pick up compliance requirements quickly. • Self-starter: able to work autonomously, take ownership, pro-actively push projects forward, and see them through to handover. Why become a Greenfield and Expansions Manager with Kids Planet? • A supportive, friendly team. • Great Benefits Package • Fast paced growing business with lots of scope for progression • Great Place to Work Certified 2025/26 • Ranked UK Best Workplaces for Women 2025 • Crowned NMT's Large Nursery Group of the Year, for the second-year running • 80% Childcare Discount - T&Cs apply. What's in it for you? • Free breakfast, lunches and healthy snacks including fresh fruit. • Accredited training with the KP Academy. • Enhanced Maternity, Paternity Fertility and Adoption leave. • Regular staff rewards. • Team appreciation events. • Long service awards. • Dedicated wellbeing package. • Highly discounted childcare. • A day off for your birthday. • Life Insurance cover and access to a health plan
Jan 10, 2026
Full time
Job Description: New Site and Expansions Manager Reporting To: CFO Line Management Responsibility: • Greenfield Opportunities - new developments or property purchase and re-fit • Nursery Expansion oversight Purpose of the Role The New Site and Expansions Manager will lead on all Greenfield opportunities and nursery expansions, managing the full process end to end, including, but not limited to: - Relationships with Developers, Investors, Contractors, etc. - Project Management of all stages of the developments, including timelines - Co-ordination of business resources to ensure a seamless delivery - Maintenance, Operations, Finance, Early Years, Compliance, etc - Co-ordination of external resources as necessary - Ofsted, Legal, Tax, Planning, etc This role has been established to support the Group's strategy to enhance the volume of Greenfield sites, and meet the increasing demand for places at busy nurseries. The role will require close collaboration across numerous internal and external teams to ensure timely and smooth delivery of multiple projects. Key Responsibilities: Project & Site Development Management • Manage the full lifecycle of new-site developments: site acquisition or agreement, due diligence, planning, design, project scheduling, construction or acquisition, fit-out, snagging, final handover and opening. • Oversee expansion projects on existing nurseries, working closely with Area Managers and Childcare Directors to deliver expansions in areas of need. • Produce and maintain project plans / timelines, track milestones, highlight risks or delays, and report status to senior leadership. • Liaise and coordinate with internal teams (Operations, Early Years, People Team, Compliance, Facilities, Finance, Marketing and IT) to ensure the new or expanded site is ready operationally. • Work with external stakeholders: developers, contractors, architects / designers, local authorities (planning, building regulation), regulators, landlords / property owners, suppliers, Ofsted, and external consultants. • Ensure all required statutory and regulatory compliance (e.g., local building regulations, health & safety, early-years regulations / standards). Stakeholder Management • As well as developing relationships with the teams and agencies set out above, build further relationships with external investors, developers or landlords to identify areas of opportunity. Candidate Profile: • Strong project / programme management experience - ideally in property development, construction / fit-out, or site rollout environments. • Knowledge of the regulatory or licensing requirements associated with New Sites and Expansions • Experience managing budgets, financial tracking, cost control and reporting. • Excellent stakeholder management skills - ability to liaise with internal teams (ops, finance, HR, facilities) and external parties (contractors, developers, local authorities, regulatory bodies). • Strong organisational, planning, and scheduling skills; ability to manage multiple projects concurrently and prioritise effectively. • Good communication skills (written and verbal), and ability to produce reports for senior leadership / board. • A pragmatic, solution-oriented approach; ability to navigate ambiguity, manage risk and adapt to changing circumstances. • Understanding (or willingness to learn) of regulatory, health & safety and licensing requirements relevant to nurseries / early years - or ability to pick up compliance requirements quickly. • Self-starter: able to work autonomously, take ownership, pro-actively push projects forward, and see them through to handover. Why become a Greenfield and Expansions Manager with Kids Planet? • A supportive, friendly team. • Great Benefits Package • Fast paced growing business with lots of scope for progression • Great Place to Work Certified 2025/26 • Ranked UK Best Workplaces for Women 2025 • Crowned NMT's Large Nursery Group of the Year, for the second-year running • 80% Childcare Discount - T&Cs apply. What's in it for you? • Free breakfast, lunches and healthy snacks including fresh fruit. • Accredited training with the KP Academy. • Enhanced Maternity, Paternity Fertility and Adoption leave. • Regular staff rewards. • Team appreciation events. • Long service awards. • Dedicated wellbeing package. • Highly discounted childcare. • A day off for your birthday. • Life Insurance cover and access to a health plan
We are recruiting Senior Software Engineers to support a range of Defence, Cyber, and Intelligence programmes based in Gloucester. These roles offer meaningful, impactful work with strong opportunities for professional development, alongside a healthy work-life balance through flexible and hybrid working options. You'll contribute to the development of cutting-edge DevSecOps software systems and applications, playing a key role in driving innovation and protecting critical digital infrastructure in the UK. Whether you specialise in a single area or operate across multiple software development disciplines with a focus on the cyber domain, your expertise will be Security Clearance: DV clearance is required to start. If you are passionate about software engineering and ready to take the next step in your career, we would love to hear from you. Even if you don't meet every requirement, your skills and perspective may still be a great fit-so we encourage you to apply.valued and supported. Role Responsibilities: Carry out software development activities under the guidance of a Software Engineering Lead. Design and develop tests for software debugging. Translate customer requirements into software features using appropriate standards, tools, and processes across the full development lifecycle. Identify and correct program errors. Prepare operating instructions and maintain clear documentation. Analyse system capabilities and requirements to resolve software development questions related to intent, input, output, and control mechanisms. Champion automation including Infrastructure as Code, CI/CD, and test automation. Required Skills and Experience: Strong proficiency in modern Java; knowledge of Python, C++, JavaScript, TypeScript, or React is a plus. Experience developing on Linux. Solid understanding of mocking and unit-testing frameworks such as JUnit 5. Experience with Git version control. Proficient in Agile development using SCRUM. Experience with Oracle or other relational databases and/or MongoDB. Experience with GitLab CI/CD pipelines. Experience working with Apache NiFi. Familiarity with Atlassian tools including Bitbucket, Jira, and Confluence. Experience with Elasticsearch and Kibana. Experience with Hibernate. Experience with AWS services such as EC2, EKS, Fargate, IAM, S3, and Lambda. Experience building CI/CD pipelines for cloud deployments. Desired Skills: Experience developing software for cloud deployment, particularly AWS. Experience building microservices or serverless architectures. Understanding challenges of migrating on-premise workloads to cloud environments. Experience with JSF (PrimeFaces). Preferred Qualifications or Certifications: Oracle Java Certification AWS Certification ISTQB Certification OSCP Certification CCNA Certification
Jan 10, 2026
Full time
We are recruiting Senior Software Engineers to support a range of Defence, Cyber, and Intelligence programmes based in Gloucester. These roles offer meaningful, impactful work with strong opportunities for professional development, alongside a healthy work-life balance through flexible and hybrid working options. You'll contribute to the development of cutting-edge DevSecOps software systems and applications, playing a key role in driving innovation and protecting critical digital infrastructure in the UK. Whether you specialise in a single area or operate across multiple software development disciplines with a focus on the cyber domain, your expertise will be Security Clearance: DV clearance is required to start. If you are passionate about software engineering and ready to take the next step in your career, we would love to hear from you. Even if you don't meet every requirement, your skills and perspective may still be a great fit-so we encourage you to apply.valued and supported. Role Responsibilities: Carry out software development activities under the guidance of a Software Engineering Lead. Design and develop tests for software debugging. Translate customer requirements into software features using appropriate standards, tools, and processes across the full development lifecycle. Identify and correct program errors. Prepare operating instructions and maintain clear documentation. Analyse system capabilities and requirements to resolve software development questions related to intent, input, output, and control mechanisms. Champion automation including Infrastructure as Code, CI/CD, and test automation. Required Skills and Experience: Strong proficiency in modern Java; knowledge of Python, C++, JavaScript, TypeScript, or React is a plus. Experience developing on Linux. Solid understanding of mocking and unit-testing frameworks such as JUnit 5. Experience with Git version control. Proficient in Agile development using SCRUM. Experience with Oracle or other relational databases and/or MongoDB. Experience with GitLab CI/CD pipelines. Experience working with Apache NiFi. Familiarity with Atlassian tools including Bitbucket, Jira, and Confluence. Experience with Elasticsearch and Kibana. Experience with Hibernate. Experience with AWS services such as EC2, EKS, Fargate, IAM, S3, and Lambda. Experience building CI/CD pipelines for cloud deployments. Desired Skills: Experience developing software for cloud deployment, particularly AWS. Experience building microservices or serverless architectures. Understanding challenges of migrating on-premise workloads to cloud environments. Experience with JSF (PrimeFaces). Preferred Qualifications or Certifications: Oracle Java Certification AWS Certification ISTQB Certification OSCP Certification CCNA Certification
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 10, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £26,000 per annum (enhanced rate applies between 9pm - 11pm) Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence - doing things well means something to you and you will always strive to improve on your work Collaboration - you enjoy working with others and you like working as a team player Communication - You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Critical thinking - you are abl to think logically when making decisions Solution Orientation - having a forward thinking mindset focused on resolving challenges Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Follow Dispute processes to ensure customer satisfaction Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 10, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £26,000 per annum (enhanced rate applies between 9pm - 11pm) Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence - doing things well means something to you and you will always strive to improve on your work Collaboration - you enjoy working with others and you like working as a team player Communication - You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Critical thinking - you are abl to think logically when making decisions Solution Orientation - having a forward thinking mindset focused on resolving challenges Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Follow Dispute processes to ensure customer satisfaction Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
We are looking for a professional and proactive Administrator on behalf of our client. This key role involves managing the front desk and providing comprehensive administrative support to the Office Manager, Practice Manager & Directors. Role Role: Administrator Location: City Centre Salary: Negotiable Hours: Monday to Friday (flexibility such as 9 day fortnight or hybrid working) Responsibilities Reception & Front Desk Responsibilities Serve as the first point of contact by answering incoming calls. Welcome and assist visitors, offering refreshments as needed. Handle incoming and outgoing mail efficiently. Coordinate taxi bookings and manage copy shop requests. Monitor and replenish stationery and office supplies. Maintain stock and distribution of Personal Protective Equipment (PPE). Organise Continuing Professional Development (CPD) lunch sessions. Log and track new business enquiries. Support the conversion of enquiries into active jobs using Workspace. General Administration Maintain and organise both physical and digital filing systems. Perform a variety of general office and administrative tasks. Assist a designated group of engineers and technicians with administrative support. Carry out ad hoc duties as required. Project & Financial Administration Convert job enquiries into active projects. Manage invoicing, fee charts, and project owner reports. Conduct weekly checks on the "won" system. Prepare and maintain specification lists. Departmental & Submission Support Manage the Cube Store (both physical and electronic records). Archive documents and project files (physical and digital). Gather and compile information for project submissions. Support the Office Manager and Senior Management with submission preparation when needed. Provide Design Team Leaders with PQQ and tender documentation in the required format. What you'll need Proficiency in Microsoft Word and Excel Strong organisational and time management abilities Effective verbal and written communication skills Ability to collaborate effectively within a team environment Solid computer literacy and accurate typing capabilities Excellent command of English spelling and grammar High level of accuracy and attention to detail Capacity to work independently using initiative, while recognising when to elevate issues to a supervisor Office Angels is an equal opportunities employer. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 10, 2026
Full time
We are looking for a professional and proactive Administrator on behalf of our client. This key role involves managing the front desk and providing comprehensive administrative support to the Office Manager, Practice Manager & Directors. Role Role: Administrator Location: City Centre Salary: Negotiable Hours: Monday to Friday (flexibility such as 9 day fortnight or hybrid working) Responsibilities Reception & Front Desk Responsibilities Serve as the first point of contact by answering incoming calls. Welcome and assist visitors, offering refreshments as needed. Handle incoming and outgoing mail efficiently. Coordinate taxi bookings and manage copy shop requests. Monitor and replenish stationery and office supplies. Maintain stock and distribution of Personal Protective Equipment (PPE). Organise Continuing Professional Development (CPD) lunch sessions. Log and track new business enquiries. Support the conversion of enquiries into active jobs using Workspace. General Administration Maintain and organise both physical and digital filing systems. Perform a variety of general office and administrative tasks. Assist a designated group of engineers and technicians with administrative support. Carry out ad hoc duties as required. Project & Financial Administration Convert job enquiries into active projects. Manage invoicing, fee charts, and project owner reports. Conduct weekly checks on the "won" system. Prepare and maintain specification lists. Departmental & Submission Support Manage the Cube Store (both physical and electronic records). Archive documents and project files (physical and digital). Gather and compile information for project submissions. Support the Office Manager and Senior Management with submission preparation when needed. Provide Design Team Leaders with PQQ and tender documentation in the required format. What you'll need Proficiency in Microsoft Word and Excel Strong organisational and time management abilities Effective verbal and written communication skills Ability to collaborate effectively within a team environment Solid computer literacy and accurate typing capabilities Excellent command of English spelling and grammar High level of accuracy and attention to detail Capacity to work independently using initiative, while recognising when to elevate issues to a supervisor Office Angels is an equal opportunities employer. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
