Jobs in Fitness
The Company: A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive. The Basics: Salary: £30,500 Location: Clapham Junction Working hours: Full-time (40 hours per week) and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times. Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits. Start date: end of October/early November The Role: Front of House Leadership: Lead regular Front of House shifts, acting as the face of the studio. Deliver an exceptional member experience from arrival through to departure. Resolve member queries and concerns professionally and efficiently. Ensure Front of House standards remain consistently high across every shift. Lead by example, demonstrating outstanding customer service and professionalism. Studio Operations: Support the delivery of smooth daily studio operations. Ensure the studio is clean, organised and operationally ready at all times. Complete daily operational checks and ensure company procedures are followed. Support health & safety compliance and maintain a safe environment for members and team. Commercial Performance: Support the delivery of studio KPIs, including member satisfaction, retention and operational performance. Assist with monitoring studio performance and identifying opportunities for improvement. Help drive a culture of accountability and continuous improvement. Team Leadership Development: Coach and support the Front of House team during shifts, providing regular feedback and guidance. Support Customer Service Leads (CSLs) in building team capability, confidence and consistency. Foster a positive, collaborative and high-performing team culture. Encourage best practice and uphold company values across the team. Recruitment + Onboarding: Support the recruitment process for Front of House team members. Assist with onboarding and training new starters to ensure they are set up for success. Help maintain training standards and ensure team members understand operational procedures and service expectations. Scheduling + Duty Management: Support rota planning and shift coverage to ensure appropriate staffing levels. Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio. Escalate operational issues appropriately and take ownership of resolving day-to-day challenges. The Person: We're looking for someone who is passionate about delivering exceptional service and enjoys leading by example in a fast-paced, people-focused environment. You'll ideally have: Previous experience in a supervisory or management role within fitness, hospitality or retail. Outstanding customer service skills with a passion for creating memorable member experiences. Strong organisational skills and excellent attention to detail. The ability to motivate, coach and develop others. Confidence making decisions and managing priorities during busy operational periods. A proactive, solutions-focused mindset. Excellent communication and interpersonal skills. Flexibility to work early mornings, evenings and weekends as part of the management rota.
The Company: A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive. The Basics: Salary: £30,500 Location: Clapham Junction Working hours: Full-time (40 hours per week) and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times. Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits. Start date: end of October/early November The Role: Front of House Leadership: Lead regular Front of House shifts, acting as the face of the studio. Deliver an exceptional member experience from arrival through to departure. Resolve member queries and concerns professionally and efficiently. Ensure Front of House standards remain consistently high across every shift. Lead by example, demonstrating outstanding customer service and professionalism. Studio Operations: Support the delivery of smooth daily studio operations. Ensure the studio is clean, organised and operationally ready at all times. Complete daily operational checks and ensure company procedures are followed. Support health & safety compliance and maintain a safe environment for members and team. Commercial Performance: Support the delivery of studio KPIs, including member satisfaction, retention and operational performance. Assist with monitoring studio performance and identifying opportunities for improvement. Help drive a culture of accountability and continuous improvement. Team Leadership Development: Coach and support the Front of House team during shifts, providing regular feedback and guidance. Support Customer Service Leads (CSLs) in building team capability, confidence and consistency. Foster a positive, collaborative and high-performing team culture. Encourage best practice and uphold company values across the team. Recruitment + Onboarding: Support the recruitment process for Front of House team members. Assist with onboarding and training new starters to ensure they are set up for success. Help maintain training standards and ensure team members understand operational procedures and service expectations. Scheduling + Duty Management: Support rota planning and shift coverage to ensure appropriate staffing levels. Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio. Escalate operational issues appropriately and take ownership of resolving day-to-day challenges. The Person: We're looking for someone who is passionate about delivering exceptional service and enjoys leading by example in a fast-paced, people-focused environment. You'll ideally have: Previous experience in a supervisory or management role within fitness, hospitality or retail. Outstanding customer service skills with a passion for creating memorable member experiences. Strong organisational skills and excellent attention to detail. The ability to motivate, coach and develop others. Confidence making decisions and managing priorities during busy operational periods. A proactive, solutions-focused mindset. Excellent communication and interpersonal skills. Flexibility to work early mornings, evenings and weekends as part of the management rota.
Jobs in Fitness
A leading luxury wellness space is looking for an experienced Operations Manager to take full ownership of its day-to-day operations, team and client experience. This is a senior, hands-on role for someone with a strong background in spa and luxury hospitality, who understands the level of detail, service and operational excellence required in a premium environment. The Basics: Salary: £50-£60k depending on experience Hours: Full-time, 40 hours per week - must be flexible with for early morning, evening and weekend shifts Location: West London Start date: October/November 2026 This is an opportunity to join an ambitious wellness business and play a key role in shaping how its space operates. The Operations Manager will build and lead the operational team, establish best-in-class processes and standards, and ensure every aspect of the space runs seamlessly - from the client experience through to health and safety, compliance and building operations. They will have significant ownership and autonomy, with the opportunity to build a high-performing team and create an exceptional operational environment from the ground up. The Role: The Operations Manager will have overall responsibility for the operation of the building and the team within it. They will lead the recruitment, training, development and performance of the operational team, spanning concierge, duty managers, spa attendants and other front-line roles. They will also own the operational infrastructure behind the space, including SOPs, health and safety, compliance, building regulations, facilities and service standards. They will be a visible and hands-on leader, ensuring the team consistently delivers a seamless, highly personalised and genuinely luxurious client experience. Key responsibilities will include: Build, recruit and lead the operational team across concierge, duty management, spa attendants and front-of-house. Own hiring, onboarding, training, mentoring, performance management and development. Set and maintain exceptional luxury service and operational standards. Take full responsibility for the day-to-day running of the building. Own health & safety, compliance, risk management and building regulations. Create, implement and continuously improve operational SOPs and processes. Oversee facilities, maintenance, contractors and operational suppliers. Manage rotas, staffing levels and operational resources. Own the end-to-end client experience and ensure consistently high service standards. Handle client issues and service recovery with discretion and professionalism. Identify opportunities to improve operational efficiency, team performance and the overall experience. Work closely with senior leadership to support wider business and commercial objectives. The Person: The successful candidate will have significant experience in spa operations and luxury hospitality, ideally within a high-end spa, wellness space, hotel, members' club or similarly premium environment. They will be an experienced people leader who enjoys building teams, developing talent and setting high standards. They will bring: Proven spa and/or luxury hospitality operations experience. Strong understanding of luxury service and client experience. Experience recruiting, managing and developing front-line teams. Strong knowledge of health & safety, compliance and building operations. Experience creating and implementing SOPs and operational processes. Excellent organisation, communication and problem-solving skills. A highly detail-oriented and proactive approach. The confidence to be hands-on and visible within the operation. A genuine passion for creating exceptional experiences and high-performing teams. Above all, they will understand that in a luxury wellness environment, the operational experience is the client experience.
A leading luxury wellness space is looking for an experienced Operations Manager to take full ownership of its day-to-day operations, team and client experience. This is a senior, hands-on role for someone with a strong background in spa and luxury hospitality, who understands the level of detail, service and operational excellence required in a premium environment. The Basics: Salary: £50-£60k depending on experience Hours: Full-time, 40 hours per week - must be flexible with for early morning, evening and weekend shifts Location: West London Start date: October/November 2026 This is an opportunity to join an ambitious wellness business and play a key role in shaping how its space operates. The Operations Manager will build and lead the operational team, establish best-in-class processes and standards, and ensure every aspect of the space runs seamlessly - from the client experience through to health and safety, compliance and building operations. They will have significant ownership and autonomy, with the opportunity to build a high-performing team and create an exceptional operational environment from the ground up. The Role: The Operations Manager will have overall responsibility for the operation of the building and the team within it. They will lead the recruitment, training, development and performance of the operational team, spanning concierge, duty managers, spa attendants and other front-line roles. They will also own the operational infrastructure behind the space, including SOPs, health and safety, compliance, building regulations, facilities and service standards. They will be a visible and hands-on leader, ensuring the team consistently delivers a seamless, highly personalised and genuinely luxurious client experience. Key responsibilities will include: Build, recruit and lead the operational team across concierge, duty management, spa attendants and front-of-house. Own hiring, onboarding, training, mentoring, performance management and development. Set and maintain exceptional luxury service and operational standards. Take full responsibility for the day-to-day running of the building. Own health & safety, compliance, risk management and building regulations. Create, implement and continuously improve operational SOPs and processes. Oversee facilities, maintenance, contractors and operational suppliers. Manage rotas, staffing levels and operational resources. Own the end-to-end client experience and ensure consistently high service standards. Handle client issues and service recovery with discretion and professionalism. Identify opportunities to improve operational efficiency, team performance and the overall experience. Work closely with senior leadership to support wider business and commercial objectives. The Person: The successful candidate will have significant experience in spa operations and luxury hospitality, ideally within a high-end spa, wellness space, hotel, members' club or similarly premium environment. They will be an experienced people leader who enjoys building teams, developing talent and setting high standards. They will bring: Proven spa and/or luxury hospitality operations experience. Strong understanding of luxury service and client experience. Experience recruiting, managing and developing front-line teams. Strong knowledge of health & safety, compliance and building operations. Experience creating and implementing SOPs and operational processes. Excellent organisation, communication and problem-solving skills. A highly detail-oriented and proactive approach. The confidence to be hands-on and visible within the operation. A genuine passion for creating exceptional experiences and high-performing teams. Above all, they will understand that in a luxury wellness environment, the operational experience is the client experience.