The Health and Care Professions Council (HCPC)

Join the HCPC's Infrastructure Team as a pivotal figure in transforming and maintaining our IT infrastructure with a modern platform approach. In this role, you'll be at the forefront of ensuring that our services are robust, scalable, and agile. By implementing streamlined processes and leveraging the latest technologies, you will play a crucial part in guiding the organization towards a platform-centric IT model. Main Duties and Key Responsibilities General: Act as the technical authority in supporting HCPC's transition towards platform-centric IT solutions. JR1 Support DevOps practices while working closely with developers to support and implement low-code solutions. While this role is not a development position, a strong understanding of low-code platforms and their integration within development workflows is highly valued. Take full ownership of systems assigned, ensuring they are kept up to date, supported, secured, and aligned with organizational objectives. Liaise effectively with departments such as Procurement, Finance, and Business Change to complete administrative tasks related to system maintenance, support renewals, licensing and compliance. Ensure non-functional requirements (e.g., performance, scalability, resilience, monitoring, security, maintainability) are clearly defined, documented, and met for all technical changes and implementations across the organisation. Collaborate proactively with the Solutions Architect or 3rd party Vendors to drive forward all technical deliverables, ensuring clarity, alignment with architectural standards, and timely completion. Serve as the in-house expert on networking, databases, storage, and cloud platforms. Coordinate with external vendors to resolve complex incidents and problems as needed. Attend backlog prioritization and planning meetings, contributing technical insights and best practice recommendations. Maintain clear and regular updates on task tracking platforms (minimum once per week unless otherwise agreed). Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of June 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 7thth July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.

You will be responsible for managing the smooth running of Fitness to Practise hearings to ensure that high quality customer service is provided to all HCPC stakeholders before, during and after Fitness to Practise events. In addition, you will perform the required administrative tasks to inform stakeholders of hearing outcomes. Your work will contribute to the efficient consideration of fitness to practise concerns. You will have an understanding of healthcare regulation and experience of working in a tribunal setting. You will have strong interpersonal skills and experience in working with people from a diverse range of backgrounds, excellent problem solving skills and the ability to work autonomously whilst prioritising work to meet deadlines. What we offer The people we work with are central to helping us achieve effective and efficient regulation and in return we offer our employees generous benefits. As a member of the team you will have access to wide range of employee schemes and benefits including: - 30 days annual leave plus discretionary days at Christmas - Interest free season ticket loan - Cycle to work scheme - 7% employer contribution pension - Employee discounts on gym membership and a broad range of retail outlets - Flexible working options - Employee Assistance Programme (EAP) Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. Application requirements: As part of the application process, please submit a copy of your most current CV along with a supporting statement. In your statement, kindly outline the reasons you believe you should be considered for this role and highlight any relevant experience you possess that aligns with the person specification and job advertisement. Contract Duration : Maternity Cover till May 2026 Closing Date: 25 June, 2025 (All vacancies will close at 1pm) Interview Date: From W/C 1st of July, 2025 Further information on this role is detailed in the job description (click here) HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.

We are recruiting for an experienced manager to join our Registration Team and lead one of the International Applications team on a 9 Month Fixed Term Contract. Purpose and Main Duties To lead, manage and coach the International Applications team within the Registration Department that provides high quality services to those applying to join the HCPC register via the HCPC international applications route. Registration Managers may be asked to lead and manage different registration teams in order to support the HCPC to deliver high quality registration services across the whole department. Candidate Requirements The successful candidate will be able to demonstrate the following: Minimum degree level or equivalent Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar). Knowledge of working in and leading project-based environments across multifunctional teams. Knowledge and ability of how to manage relationships with key stakeholders. Knowledge of how to handle complaints and complex scenarios. A high level of written English and oral communication skills, including the ability to communicate professionally with customers from all backgrounds The ability to motivate a customer service team to work effectively and consistently to achieve targets and provide a quality customer service to Registrants. Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet. Demonstrable skills and knowledge of developing and improving processes within an operational department. Demonstrable knowledge and understanding of working with Human Resources policies and procedures, including knowledge of recruiting employees, and identifying and developing talent and skills. An understanding of professional regulation. Application Information To apply for this opportunity, please submit a cover letter/supporting statement along with a copy of your CV. Closing Date: 27the February 2025 (All vacancies will close at 1pm) Interview Date: w/c 17th March 2025 HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.