Join the HCPC's Infrastructure Team as a pivotal figure in transforming and maintaining our IT infrastructure with a modern platform approach. In this role, you'll be at the forefront of ensuring that our services are robust, scalable, and agile. By implementing streamlined processes and leveraging the latest technologies, you will play a crucial part in guiding the organization towards a platform-centric IT model. Main Duties and Key Responsibilities General: Act as the technical authority in supporting HCPC's transition towards platform-centric IT solutions. JR1 Support DevOps practices while working closely with developers to support and implement low-code solutions. While this role is not a development position, a strong understanding of low-code platforms and their integration within development workflows is highly valued. Take full ownership of systems assigned, ensuring they are kept up to date, supported, secured, and aligned with organizational objectives. Liaise effectively with departments such as Procurement, Finance, and Business Change to complete administrative tasks related to system maintenance, support renewals, licensing and compliance. Ensure non-functional requirements (e.g., performance, scalability, resilience, monitoring, security, maintainability) are clearly defined, documented, and met for all technical changes and implementations across the organisation. Collaborate proactively with the Solutions Architect or 3rd party Vendors to drive forward all technical deliverables, ensuring clarity, alignment with architectural standards, and timely completion. Serve as the in-house expert on networking, databases, storage, and cloud platforms. Coordinate with external vendors to resolve complex incidents and problems as needed. Attend backlog prioritization and planning meetings, contributing technical insights and best practice recommendations. Maintain clear and regular updates on task tracking platforms (minimum once per week unless otherwise agreed). Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of June 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 7thth July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
Jun 17, 2025
Full time
Join the HCPC's Infrastructure Team as a pivotal figure in transforming and maintaining our IT infrastructure with a modern platform approach. In this role, you'll be at the forefront of ensuring that our services are robust, scalable, and agile. By implementing streamlined processes and leveraging the latest technologies, you will play a crucial part in guiding the organization towards a platform-centric IT model. Main Duties and Key Responsibilities General: Act as the technical authority in supporting HCPC's transition towards platform-centric IT solutions. JR1 Support DevOps practices while working closely with developers to support and implement low-code solutions. While this role is not a development position, a strong understanding of low-code platforms and their integration within development workflows is highly valued. Take full ownership of systems assigned, ensuring they are kept up to date, supported, secured, and aligned with organizational objectives. Liaise effectively with departments such as Procurement, Finance, and Business Change to complete administrative tasks related to system maintenance, support renewals, licensing and compliance. Ensure non-functional requirements (e.g., performance, scalability, resilience, monitoring, security, maintainability) are clearly defined, documented, and met for all technical changes and implementations across the organisation. Collaborate proactively with the Solutions Architect or 3rd party Vendors to drive forward all technical deliverables, ensuring clarity, alignment with architectural standards, and timely completion. Serve as the in-house expert on networking, databases, storage, and cloud platforms. Coordinate with external vendors to resolve complex incidents and problems as needed. Attend backlog prioritization and planning meetings, contributing technical insights and best practice recommendations. Maintain clear and regular updates on task tracking platforms (minimum once per week unless otherwise agreed). Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of June 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 7thth July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
We are looking for a dynamic and motivated leader to manage and inspire a remote team responsible for delivering a high volume of hearings. In this role, you will play a key part in ensuring excellent customer service by fostering collaboration within your team and building strong relationships with internal and external stakeholders. Your ability to lead effectively, communicate clearly, and maintain high standards will be essential to supporting all hearing participants and ensuring smooth service delivery. Main Duties and Key Responsibilities Your principal duties and key responsibilities will be: Effectively prioritise and manage work and hearings, ensuring the best use of available resources to meet business needs and identification of future resource requirements. Manage a team who works remotely in hearings, being able to coach and support direct reports to problem solve and overcome obstacles or issues to support the delivery of their work and the smooth running of all hearing types. Manage and lead the performance of the team by ensuring sufficient support, guidance and direction is provided and that human resource issues and any poor performance is managed quickly and effectively. Ensure the team operates, at all times, in compliance with the legislation, policies, practice notes, processes and guidance that govern the work of the team. Control hearing risks through the undertaking of appropriate checks at all stages of the process, making recommendations and escalating high-risk hearings to Operational Managers. Support the Operational Manager to promote and embed within the team a culture of continuous improvement and values that are consistent with the HCPC values. To continuously monitor, identify, assess, mitigate, remediate, and appropriately escalate risks, not only within their area of responsibility but also across the organisation. At all times represent the HCPC brand and values. Analyse and recommend improvements to processes and systems in order to address the learning needs identified , then implement agreed actions to increase quality, productivity and efficiency Responsible for reviewing and authorising financial claims relating to hearings. Assist with the appointment and recruitment of FTP Partners. Responsible for ensuring the public facing Register is accurately updated to reflect the outcome of a hearing. Using available data and own analysis, drive the performance and productivity of your team to ensure performance objectives and indicators are consistently achieved. Support and deputise for the Operational Manager - Hearings in the delivery of their work, when requested or required. Closing Date: Friday 27th of June 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 14th July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
Jun 13, 2025
Full time
We are looking for a dynamic and motivated leader to manage and inspire a remote team responsible for delivering a high volume of hearings. In this role, you will play a key part in ensuring excellent customer service by fostering collaboration within your team and building strong relationships with internal and external stakeholders. Your ability to lead effectively, communicate clearly, and maintain high standards will be essential to supporting all hearing participants and ensuring smooth service delivery. Main Duties and Key Responsibilities Your principal duties and key responsibilities will be: Effectively prioritise and manage work and hearings, ensuring the best use of available resources to meet business needs and identification of future resource requirements. Manage a team who works remotely in hearings, being able to coach and support direct reports to problem solve and overcome obstacles or issues to support the delivery of their work and the smooth running of all hearing types. Manage and lead the performance of the team by ensuring sufficient support, guidance and direction is provided and that human resource issues and any poor performance is managed quickly and effectively. Ensure the team operates, at all times, in compliance with the legislation, policies, practice notes, processes and guidance that govern the work of the team. Control hearing risks through the undertaking of appropriate checks at all stages of the process, making recommendations and escalating high-risk hearings to Operational Managers. Support the Operational Manager to promote and embed within the team a culture of continuous improvement and values that are consistent with the HCPC values. To continuously monitor, identify, assess, mitigate, remediate, and appropriately escalate risks, not only within their area of responsibility but also across the organisation. At all times represent the HCPC brand and values. Analyse and recommend improvements to processes and systems in order to address the learning needs identified , then implement agreed actions to increase quality, productivity and efficiency Responsible for reviewing and authorising financial claims relating to hearings. Assist with the appointment and recruitment of FTP Partners. Responsible for ensuring the public facing Register is accurately updated to reflect the outcome of a hearing. Using available data and own analysis, drive the performance and productivity of your team to ensure performance objectives and indicators are consistently achieved. Support and deputise for the Operational Manager - Hearings in the delivery of their work, when requested or required. Closing Date: Friday 27th of June 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 14th July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
About the role As a Payroll Officer, you will oversee and process payroll for HCPC Partners, ensuring compliance with relevant policies and agreements for non-employees. This role includes managing time-sheet bookings, calculating holiday pay and administering employer pension contributions, while acting as the primary point of contact for payroll queries. You will work closely with Partners, Finance and HR teams and external pension providers, ensuring payroll runs smoothly, accurately, and on time. Key responsibilities Manage the end-to-end payroll process for HCPC Partners. Verify and process time-sheet submissions, ensuring accuracy and resolving discrepancies. Calculate and process holiday pay and employer pension contributions. Maintain payroll records and provide reports to the finance team and management. Act as the first point of contact for payroll-related queries from HCPC Partners. Collaborate with internal teams and external providers to enhance payroll efficiency. Identify and implement process improvements. To assist in developing and implementing HCPC policy and procedures related to payroll and pensions, liaising with senior management, internal audit and other departments where appropriate. About you Working towards becoming CIPP Qualified and a current active member of the CIPP. A proven track record of managing a highly effective Payroll and/or Pension office to include a working knowledge of statutory requirements affecting PAYE, Defined Contribution Pension schemes and benefit structures. A strong understanding of manual and computerised payroll systems and principles. Ability to interpret and to reconcile complex financial data from a variety of sources using tools such as Microsoft Excel. This role is exciting, fast-moving and plays a key role in the continued success of the business. If you're passionate about systems and data and enjoy business partnering, where you can make a real difference, and can see the direct impact your contributions can bring to an organisation, then this role is for you. About the department Helping our colleagues grasp their potential, realise their ambitions and exceed expectations is what drives our Finance team. We work compassionately and collaboratively to create the ideal environment for our colleagues to be exceptional and to deliver the sort of experience our registrants both deserve and expect. Working as the trusted voice of Finance across the organisation, the team is encouraged to deliver innovative approaches with lasting impact. What we offer The people we work with are central to helping us achieve effective and efficient regulation and in return we offer our employees generous benefits. As a member of the team, you will have access to a wide range of employee schemes and benefits including: - 30 days annual leave plus discretionary days at Christmas - Interest free season ticket loan - 24/7 Virtual GP - Cycle to work scheme - 8% employer contribution pension - Employee discounts on gym membership and a broad range of retail outlets - Flexible working and home working options - Employee Assistance Programme (EAP) - Virtual Wellbeing Centre - Covid-19 compliance/safe, managed, working environment Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. You can find out more about our benefits on our website Closing Date: 11 June 2025 (All vacancies will close at 1pm) Interview Date: 16 June 2025 Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
May 30, 2025
Full time
About the role As a Payroll Officer, you will oversee and process payroll for HCPC Partners, ensuring compliance with relevant policies and agreements for non-employees. This role includes managing time-sheet bookings, calculating holiday pay and administering employer pension contributions, while acting as the primary point of contact for payroll queries. You will work closely with Partners, Finance and HR teams and external pension providers, ensuring payroll runs smoothly, accurately, and on time. Key responsibilities Manage the end-to-end payroll process for HCPC Partners. Verify and process time-sheet submissions, ensuring accuracy and resolving discrepancies. Calculate and process holiday pay and employer pension contributions. Maintain payroll records and provide reports to the finance team and management. Act as the first point of contact for payroll-related queries from HCPC Partners. Collaborate with internal teams and external providers to enhance payroll efficiency. Identify and implement process improvements. To assist in developing and implementing HCPC policy and procedures related to payroll and pensions, liaising with senior management, internal audit and other departments where appropriate. About you Working towards becoming CIPP Qualified and a current active member of the CIPP. A proven track record of managing a highly effective Payroll and/or Pension office to include a working knowledge of statutory requirements affecting PAYE, Defined Contribution Pension schemes and benefit structures. A strong understanding of manual and computerised payroll systems and principles. Ability to interpret and to reconcile complex financial data from a variety of sources using tools such as Microsoft Excel. This role is exciting, fast-moving and plays a key role in the continued success of the business. If you're passionate about systems and data and enjoy business partnering, where you can make a real difference, and can see the direct impact your contributions can bring to an organisation, then this role is for you. About the department Helping our colleagues grasp their potential, realise their ambitions and exceed expectations is what drives our Finance team. We work compassionately and collaboratively to create the ideal environment for our colleagues to be exceptional and to deliver the sort of experience our registrants both deserve and expect. Working as the trusted voice of Finance across the organisation, the team is encouraged to deliver innovative approaches with lasting impact. What we offer The people we work with are central to helping us achieve effective and efficient regulation and in return we offer our employees generous benefits. As a member of the team, you will have access to a wide range of employee schemes and benefits including: - 30 days annual leave plus discretionary days at Christmas - Interest free season ticket loan - 24/7 Virtual GP - Cycle to work scheme - 8% employer contribution pension - Employee discounts on gym membership and a broad range of retail outlets - Flexible working and home working options - Employee Assistance Programme (EAP) - Virtual Wellbeing Centre - Covid-19 compliance/safe, managed, working environment Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. You can find out more about our benefits on our website Closing Date: 11 June 2025 (All vacancies will close at 1pm) Interview Date: 16 June 2025 Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
We are looking for a talented colleague to join our small close-knit team as a Governance Officer. This is a rarely available opportunity to join a specialist team and to be developed into a governance professional. Main Responsibilities & Duties; Assisting in the preparation and publication of papers for Council and Committees Acting as Committee Secretary for assigned Committees and/or working groups. Taking minutes of meetings and groups as required. Briefing the Committee Chairs and members prior to and at meetings with regard to the agenda and matters arising from the previous minutes and procedural issues Working with the Governance Manager and the Head of Governance in the ongoing development of governance processes and promoting best practice. Organising Council and Committee meeting cycles in co-operation with other members of the team. Coordinating the annual Council and Committee member appraisal process. Coordination and administration of public appointments campaigns. Responding to Council and Committee members' queries, e.g. expense policy queries, escalating where necessary. Ensuring that relevant employees and other relevant individuals are made aware of Committee decisions and that those required to action these decisions are informed in good time and that the progress of actions is monitored. Providing administrative support to the Council when required. Monitoring the Governance departmental inboxes, taking action and escalating where appropriate. Maintaining Governance department records and administrative systems, including managing the correct processing of expense claims from members and maintaining internal records for budgeting purposes. Organising purchase orders on behalf of the Governance department, processing invoices and maintaining expenditure spreadsheets. Supporting the coordination and compilation of the HCPC annual report and accounts. The Governance team is one of the most connected within the HCPC. We work with all departments on a regular basis to ensure the Executive Leadership Team, the Council and Committees have the information and support they need to keep the HCPC on the right track in delivering our core purpose of public protection and improving what we do through our corporate strategy and corporate plan. As Governance Officer, you will have a unique front row seat to the HCPC's decision making. Acting as a Secretary to Committees, you will have exposure to all areas of the HCPC's work and you will play a key and visible role in making our governance processes run effectively. What we are looking for is discretion, excellent organisation and interpersonal skills and a can-do approach to working with, and most importantly helping, our many stakeholders. A problem solving and diplomatic approach is essential. Closing Date: Wednesday 11 of June 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 1 July 2025 (Interviews will be onsite) Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
May 30, 2025
Full time
We are looking for a talented colleague to join our small close-knit team as a Governance Officer. This is a rarely available opportunity to join a specialist team and to be developed into a governance professional. Main Responsibilities & Duties; Assisting in the preparation and publication of papers for Council and Committees Acting as Committee Secretary for assigned Committees and/or working groups. Taking minutes of meetings and groups as required. Briefing the Committee Chairs and members prior to and at meetings with regard to the agenda and matters arising from the previous minutes and procedural issues Working with the Governance Manager and the Head of Governance in the ongoing development of governance processes and promoting best practice. Organising Council and Committee meeting cycles in co-operation with other members of the team. Coordinating the annual Council and Committee member appraisal process. Coordination and administration of public appointments campaigns. Responding to Council and Committee members' queries, e.g. expense policy queries, escalating where necessary. Ensuring that relevant employees and other relevant individuals are made aware of Committee decisions and that those required to action these decisions are informed in good time and that the progress of actions is monitored. Providing administrative support to the Council when required. Monitoring the Governance departmental inboxes, taking action and escalating where appropriate. Maintaining Governance department records and administrative systems, including managing the correct processing of expense claims from members and maintaining internal records for budgeting purposes. Organising purchase orders on behalf of the Governance department, processing invoices and maintaining expenditure spreadsheets. Supporting the coordination and compilation of the HCPC annual report and accounts. The Governance team is one of the most connected within the HCPC. We work with all departments on a regular basis to ensure the Executive Leadership Team, the Council and Committees have the information and support they need to keep the HCPC on the right track in delivering our core purpose of public protection and improving what we do through our corporate strategy and corporate plan. As Governance Officer, you will have a unique front row seat to the HCPC's decision making. Acting as a Secretary to Committees, you will have exposure to all areas of the HCPC's work and you will play a key and visible role in making our governance processes run effectively. What we are looking for is discretion, excellent organisation and interpersonal skills and a can-do approach to working with, and most importantly helping, our many stakeholders. A problem solving and diplomatic approach is essential. Closing Date: Wednesday 11 of June 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 1 July 2025 (Interviews will be onsite) Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
We are recruiting for an experienced manager to join our Registration Team and lead one of the International Applications team on a 9 Month Fixed Term Contract. Purpose and Main Duties To lead, manage and coach the International Applications team within the Registration Department that provides high quality services to those applying to join the HCPC register via the HCPC international applications route. Registration Managers may be asked to lead and manage different registration teams in order to support the HCPC to deliver high quality registration services across the whole department. Candidate Requirements The successful candidate will be able to demonstrate the following: Minimum degree level or equivalent Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar). Knowledge of working in and leading project-based environments across multifunctional teams. Knowledge and ability of how to manage relationships with key stakeholders. Knowledge of how to handle complaints and complex scenarios. A high level of written English and oral communication skills, including the ability to communicate professionally with customers from all backgrounds The ability to motivate a customer service team to work effectively and consistently to achieve targets and provide a quality customer service to Registrants. Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet. Demonstrable skills and knowledge of developing and improving processes within an operational department. Demonstrable knowledge and understanding of working with Human Resources policies and procedures, including knowledge of recruiting employees, and identifying and developing talent and skills. An understanding of professional regulation. Application Information To apply for this opportunity, please submit a cover letter/supporting statement along with a copy of your CV. Closing Date: 27the February 2025 (All vacancies will close at 1pm) Interview Date: w/c 17th March 2025 HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
Feb 17, 2025
Contractor
We are recruiting for an experienced manager to join our Registration Team and lead one of the International Applications team on a 9 Month Fixed Term Contract. Purpose and Main Duties To lead, manage and coach the International Applications team within the Registration Department that provides high quality services to those applying to join the HCPC register via the HCPC international applications route. Registration Managers may be asked to lead and manage different registration teams in order to support the HCPC to deliver high quality registration services across the whole department. Candidate Requirements The successful candidate will be able to demonstrate the following: Minimum degree level or equivalent Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar). Knowledge of working in and leading project-based environments across multifunctional teams. Knowledge and ability of how to manage relationships with key stakeholders. Knowledge of how to handle complaints and complex scenarios. A high level of written English and oral communication skills, including the ability to communicate professionally with customers from all backgrounds The ability to motivate a customer service team to work effectively and consistently to achieve targets and provide a quality customer service to Registrants. Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet. Demonstrable skills and knowledge of developing and improving processes within an operational department. Demonstrable knowledge and understanding of working with Human Resources policies and procedures, including knowledge of recruiting employees, and identifying and developing talent and skills. An understanding of professional regulation. Application Information To apply for this opportunity, please submit a cover letter/supporting statement along with a copy of your CV. Closing Date: 27the February 2025 (All vacancies will close at 1pm) Interview Date: w/c 17th March 2025 HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
