A global financial services firm in Greater London is seeking an Analyst to provide coverage support to client relationships in the UK & Ireland. The role involves preparing pitch books, account plans, and managing client communications. Ideal candidates should possess strong relationship-building skills, be numerate, and have proficiency in Microsoft Office. This position offers opportunities to work across multiple sectors, focusing on Telecoms, Media, Tech, Utilities & Energy. Flexible working options are available.
Apr 07, 2026
Full time
A global financial services firm in Greater London is seeking an Analyst to provide coverage support to client relationships in the UK & Ireland. The role involves preparing pitch books, account plans, and managing client communications. Ideal candidates should possess strong relationship-building skills, be numerate, and have proficiency in Microsoft Office. This position offers opportunities to work across multiple sectors, focusing on Telecoms, Media, Tech, Utilities & Energy. Flexible working options are available.
Analyst, UK & Ireland Corporate Coverage page is loaded Analyst, UK & Ireland Corporate Coveragelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION Global Corporate & Investment Banking (GCIB) is made up of Corporate Banking, Structured Finance and Capital Markets teams who provide advice and services to companies and institutions worldwide. The London office is the regional headquarters for the EMEA region. The Coverage teams are responsible for managing, marketing and monitoring the bank's relationships with corporate clients.The UK & Ireland Coverage team are responsible for directly managing customer relationships with UK & Irish corporates across all sectors, including marketing the bank's products and monitoring risk. MAIN PURPOSE OF THE ROLE This position is to provide coverage support to enable effective business promotion and management of client relationships and prospects in the UK & Ireland coverage team, with a particular focus on clients within the Telecoms, Media, Tech, Utilities & Energy sectors. KEY RESPONSIBILITIES The responsibilities involve, but are not limited to, the following: To provide transaction and marketing support in connection with the delivery of corporate and investment banking products to meet pre-identified and new customer needs Preparing pitch books, account plans, briefing notes, deal screening submissions, business rationales for credit applications and internal reports; with responsibility of ensuring highest level of quality content Maintain and manage external relationships independently (where appropriate) Preparing call reports and pursuing the meeting follow-ups The role involves regular interaction with product offices, risk and compliance departments Liaising and negotiating loan documentation with clients, in coordination with and guidance from the relationship managers Actively liaising with local and regional teams to relay, drive and follow-up on opportunities for the client base in MUFG's international network Supporting various local and regional teams across the global MUFG network related to approvals, support memos and supporting general business opportunities for clients To lead the preparation and submission of credit applications from a business promotion point of view including for all linked processes including liquidity applications, compliance documentation/ KYC, and overall quality control To diligently update client records on the bank systems and liaise with middle and back office to ensure this is done From time to time, the Analyst may be asked by management to work on initiatives relevant to the Corporate coverage business where appropriate To assist in the delivery of management information reports and general projects as they arise as directed by management WORK EXPERIENCE Essential: GCIB products and/or RM supporting role A willingness and ability to learn, adapt and work in a teamPreferred: Some evidence of deal/transaction experience useful SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Must be numerate Fluent written and spoken English Excellent relationship building and communication skills Excellent Microsoft Office skills (Excel, Powerpoint, Word)Preferred: Understanding of credit/risk assessment Understanding of relevant product areas (loans, bonds, derivatives, working capital solutions, cash management) Education / Qualifications: Preferred: Relevant professional qualification PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Apr 07, 2026
Full time
Analyst, UK & Ireland Corporate Coverage page is loaded Analyst, UK & Ireland Corporate Coveragelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION Global Corporate & Investment Banking (GCIB) is made up of Corporate Banking, Structured Finance and Capital Markets teams who provide advice and services to companies and institutions worldwide. The London office is the regional headquarters for the EMEA region. The Coverage teams are responsible for managing, marketing and monitoring the bank's relationships with corporate clients.The UK & Ireland Coverage team are responsible for directly managing customer relationships with UK & Irish corporates across all sectors, including marketing the bank's products and monitoring risk. MAIN PURPOSE OF THE ROLE This position is to provide coverage support to enable effective business promotion and management of client relationships and prospects in the UK & Ireland coverage team, with a particular focus on clients within the Telecoms, Media, Tech, Utilities & Energy sectors. KEY RESPONSIBILITIES The responsibilities involve, but are not limited to, the following: To provide transaction and marketing support in connection with the delivery of corporate and investment banking products to meet pre-identified and new customer needs Preparing pitch books, account plans, briefing notes, deal screening submissions, business rationales for credit applications and internal reports; with responsibility of ensuring highest level of quality content Maintain and manage external relationships independently (where appropriate) Preparing call reports and pursuing the meeting follow-ups The role involves regular interaction with product offices, risk and compliance departments Liaising and negotiating loan documentation with clients, in coordination with and guidance from the relationship managers Actively liaising with local and regional teams to relay, drive and follow-up on opportunities for the client base in MUFG's international network Supporting various local and regional teams across the global MUFG network related to approvals, support memos and supporting general business opportunities for clients To lead the preparation and submission of credit applications from a business promotion point of view including for all linked processes including liquidity applications, compliance documentation/ KYC, and overall quality control To diligently update client records on the bank systems and liaise with middle and back office to ensure this is done From time to time, the Analyst may be asked by management to work on initiatives relevant to the Corporate coverage business where appropriate To assist in the delivery of management information reports and general projects as they arise as directed by management WORK EXPERIENCE Essential: GCIB products and/or RM supporting role A willingness and ability to learn, adapt and work in a teamPreferred: Some evidence of deal/transaction experience useful SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Must be numerate Fluent written and spoken English Excellent relationship building and communication skills Excellent Microsoft Office skills (Excel, Powerpoint, Word)Preferred: Understanding of credit/risk assessment Understanding of relevant product areas (loans, bonds, derivatives, working capital solutions, cash management) Education / Qualifications: Preferred: Relevant professional qualification PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Vice President - Team Leader of Client Service page is loaded Vice President - Team Leader of Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking business.Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-selling opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level. DIRECT REPORTS Yes MAIN PURPOSE OF THE ROLE Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA. Responsible for all line management duties of both the Client Support and MGS offshored operation. Responsible for the daily oversight of team members activities, providing support/guidance and training. Reporting line is to Deputy Head of Transaction Banking EMEA. KEY RESPONSIBILITIES Responsible for the performance management of team members, through the setting of challenging/stretching KPI objectives, providing performance feedback through monthly one on one meetings and keeping an open communication channel with the team through regular team meetings. Responsible for representing and presenting on behalf of the team in all regular engagement forums with internal and external stakeholders. Responsible for being risk owner and the risk management of key risk / inherent risk for the team. Responsible for maintaining an efficient working environment and ensuring business as usual activities to be completed in a timely manner. Responsible for tracking all workflows in/out and ensuring our client communication is of the highest standard through quick delivery timing. Responsible for the continuous review of the teams' key processes, proactively looking for opportunities to streamline, digitize and automate where possible. Being first point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided. Fulfil the role of team manager within the team for business-as-usual escalation and support in handling more complex/technical client inquiries. Log and track all calls to resolution ensuring accuracy and timely reporting of metrics. Support of customers' daily transactions and operations, by investigating and resolving enquiries and complaints promptly and managing the client's expectations. Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region. Proactive, value-added engagement with corporate client groups in an account manager style to manage transaction relationships, improve client experience and provide recommendations for cross-sell opportunities. Provide training for new joiners and junior members of the team, applying experience and knowledge to support development of staff members within the team. Handling of all client users, administration and maintenance requests which will include the issuance and completion of documentation to each client. As a Service partner, collaborate with the RMs, Sales, Operations and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions. Perform value added activities by identifying cross-selling and revenue opportunities, by understanding the client organization and business requirements to improve service levels, the product solution, or the utilization and optimization of product and channel usage and volumes. The timely identification, escalation and resolution of all issues and enquiries, including any clients at risk. Take a lead role for ad hoc projects and initiatives as and when required to enhance the client experience or the team's service levels. Including support to junior team members on projects / initiatives that they are responsible for. Support channel and product development within Transaction Banking EMEA, periodically documenting enhancement requests based on client feedback and trends in client request types to Product Team/Head Office. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Support the Transaction Banking EMEA Leadership team with the strategic direction of Transaction Banking mid-term business plan. WORK EXPERIENCE Essential: A minimum of 5+ years Associate level payment operation experience within the financial service industry. Proven experience in client communication with corporate customers, focused on delivering prompt and effective problem resolution. Basic experience of online banking platforms and processes. Familiarity with payment-related operations and procedures, as well as a fundamental understanding of payment regulations. Ability to adapt quickly to new workplace environments and evolving market conditions. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Capable of analyzing clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement. Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them. Eager to support and learn and foster collaborative working relationships across the organization. Able to identify and manage both transactional and operational risks. Computer literate with the ability to learn client service software applications. Good questioning skills. Good analytical and problem-solving skills. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach
Apr 05, 2026
Full time
Vice President - Team Leader of Client Service page is loaded Vice President - Team Leader of Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking business.Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-selling opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level. DIRECT REPORTS Yes MAIN PURPOSE OF THE ROLE Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA. Responsible for all line management duties of both the Client Support and MGS offshored operation. Responsible for the daily oversight of team members activities, providing support/guidance and training. Reporting line is to Deputy Head of Transaction Banking EMEA. KEY RESPONSIBILITIES Responsible for the performance management of team members, through the setting of challenging/stretching KPI objectives, providing performance feedback through monthly one on one meetings and keeping an open communication channel with the team through regular team meetings. Responsible for representing and presenting on behalf of the team in all regular engagement forums with internal and external stakeholders. Responsible for being risk owner and the risk management of key risk / inherent risk for the team. Responsible for maintaining an efficient working environment and ensuring business as usual activities to be completed in a timely manner. Responsible for tracking all workflows in/out and ensuring our client communication is of the highest standard through quick delivery timing. Responsible for the continuous review of the teams' key processes, proactively looking for opportunities to streamline, digitize and automate where possible. Being first point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided. Fulfil the role of team manager within the team for business-as-usual escalation and support in handling more complex/technical client inquiries. Log and track all calls to resolution ensuring accuracy and timely reporting of metrics. Support of customers' daily transactions and operations, by investigating and resolving enquiries and complaints promptly and managing the client's expectations. Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region. Proactive, value-added engagement with corporate client groups in an account manager style to manage transaction relationships, improve client experience and provide recommendations for cross-sell opportunities. Provide training for new joiners and junior members of the team, applying experience and knowledge to support development of staff members within the team. Handling of all client users, administration and maintenance requests which will include the issuance and completion of documentation to each client. As a Service partner, collaborate with the RMs, Sales, Operations and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions. Perform value added activities by identifying cross-selling and revenue opportunities, by understanding the client organization and business requirements to improve service levels, the product solution, or the utilization and optimization of product and channel usage and volumes. The timely identification, escalation and resolution of all issues and enquiries, including any clients at risk. Take a lead role for ad hoc projects and initiatives as and when required to enhance the client experience or the team's service levels. Including support to junior team members on projects / initiatives that they are responsible for. Support channel and product development within Transaction Banking EMEA, periodically documenting enhancement requests based on client feedback and trends in client request types to Product Team/Head Office. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Support the Transaction Banking EMEA Leadership team with the strategic direction of Transaction Banking mid-term business plan. WORK EXPERIENCE Essential: A minimum of 5+ years Associate level payment operation experience within the financial service industry. Proven experience in client communication with corporate customers, focused on delivering prompt and effective problem resolution. Basic experience of online banking platforms and processes. Familiarity with payment-related operations and procedures, as well as a fundamental understanding of payment regulations. Ability to adapt quickly to new workplace environments and evolving market conditions. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Capable of analyzing clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement. Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them. Eager to support and learn and foster collaborative working relationships across the organization. Able to identify and manage both transactional and operational risks. Computer literate with the ability to learn client service software applications. Good questioning skills. Good analytical and problem-solving skills. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach
A leading financial institution in London is seeking a Vice President - Team Leader of Client Service. The role involves overseeing a team responsible for client relations, managing performance, and ensuring high-quality service delivery. Candidates must have over 5 years of experience in payment operations and client communications in a financial services context. This position offers competitive compensation and opportunities for career development.
Apr 05, 2026
Full time
A leading financial institution in London is seeking a Vice President - Team Leader of Client Service. The role involves overseeing a team responsible for client relations, managing performance, and ensuring high-quality service delivery. Candidates must have over 5 years of experience in payment operations and client communications in a financial services context. This position offers competitive compensation and opportunities for career development.