Robert Davies Machinery Ltd

Parts Sales Advisor Do you enjoy speaking to customers on the phone and in person and building rapport? Do you get satisfaction from finding a solution to help a customer under pressure? Robert Davies Machinery Ltd is a small, friendly, family-run business with a loyal customer base specialising in new and used machinery sales and repair. We pride ourselves on providing excellent customer service and product support. We are looking for an agricultural parts sales advisor to join our team at our depot between Shrewsbury and Welshpool. Parts Sales Advisor - Benefits: Working hours 8:00am-5pm Monday-Friday, Saturday mornings on a rota basis Up to 25 days holiday (plus Bank Holidays) depending on length of service Salary £23,000-£38,000 per annum depending on experience Independent family business with a small, friendly team Parts Advisor responsibilities include: Engaging with customers to promote and sell parts and/or services, via email, phone and in-person. Ensure parts orders are ready for customer collection or packaged for courier/postal delivery Supplying Service Technicians with required parts. Utilising catalog systems to identify and quote parts for various agricultural equipment. Verifying receipt of incoming shipments on Ibcos Gold system, notifying the customer and addressing any discrepancies. Maintain control of stock levels and assist with stock takes Managing invoicing and other administrative tasks while maintaining a clean and organized parts inventory. Implementing parts sales marketing plans and contributing ideas for future campaigns Parts Sales Advisor - Candidate Requirements Self-motivated and have the ability to work as part of a team Experience in a parts sales environment is ideal although full training can be provided for the right candidate. Knowledge of machinery components and how they work would be beneficial To be comfortable working in a dynamic work environment with a range of different customer needs and requirements from day to day.