The Channel Recruiter

Job Title: Networking & Security Presales Specialist Location: Watford, Hertfordshire (hybrid / some remote flexibility) Department: Sales / Pre-Sales Solutions Salary: £50,000-£60,000 Base + OTE and Benefits Role Overview We are seeking an experienced Networking & Security Presales Specialist to support our growth and strengthen our solutions capability. The ideal candidate is customer-facing, technically strong, and experienced in architecting and presenting networking and security solutions from vendors such as Cisco, Aruba, Fortinet, and Juniper. This role works closely with the internal sales team, acting as the go-to technical expert and trusted advisor during the sales cycle. Key Responsibilities Pre-Sales & Solution Design Partner with sales to understand customer requirements and translate them into robust networking and security architectures. Produce high-quality solution proposals, technical designs, and RFP/RFI responses. Conduct technical discovery workshops, demonstrations, and proof-of-concepts for key stakeholders. Vendor Engagement & Product Expertise Maintain deep technical expertise across key vendor technologies (Cisco, Aruba, Fortinet, Juniper) and stay up to date with new releases, features, and best practices. Leverage vendor resources, certifications, and relationships to strengthen solution positioning. Customer Interaction & Presentations Serve as the primary technical presenter in customer meetings, articulating value propositions and addressing technical concerns. Build strong relationships with customer stakeholders through expert guidance and trusted consultative engagement. Internal Enablement Act as the internal solutions expert for networking and security, supporting account managers and sales with product knowledge, competitive positioning, and objection handling. Provide training and knowledge sharing to the sales team to enhance technical confidence and solution understanding. About You: Skills & Qualifications: Networking and Security Presales Specialist We are looking for a proven experience in a presales/solutions architect role within a technology reseller or vendor-aligned environment. Strong hands-on knowledge and real-world experience with networking and security solutions from Cisco, Aruba, Fortinet, and Juniper. Understanding of SD-WAN, network segmentation, firewall architectures, VPN/remote access, Wi-Fi design, and secure access technologies. Sales & Communication Comfortable in customer-facing environments, with excellent presentation and communication skills. Ability to distil complex technical concepts into clear business value for technical and non-technical stakeholders. Certifications (desirable) CCNP / CCIE, Aruba (ACMP / ACSP), Fortinet (NSE certifications), Juniper (JNCIP / JNCIE) or equivalent. Personal Attributes Team player with a proactive, solutions-oriented mindset. Excellent organisational skills, with the ability to multi-task and prioritise under pressure. Strong customer empathy and commitment to delivering exceptional experiences.

Job title : Customer Service Agent Salary: £24,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Senior Customer Service Agent Salary: £26,000 p/a Location: Nottingham (3 days a week in the office, 2 days WFH Monday to Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact? We re looking for a confident and proactive Senior Customer Service Agent to join a dynamic and growing team in Nottingham. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of complex queries, and enjoys being a go-to person within the team. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key responsibilities: Senior Customer Service Agent As a Senior Customer Service Agent, you ll play a pivotal role in delivering an exceptional customer journey while supporting the wider team with your experience and knowledge. You ll be trusted to: Manage high volumes of inbound calls and emails with professionalism and efficiency Take ownership of more complex or escalated customer queries Handle complaints with confidence, empathy, and resolution-focused thinking Accurately log, update, and manage cases within the ticketing system Maintain detailed internal records and trackers Escalate urgent matters appropriately and liaise with internal departments Support continuous improvement by identifying recurring issues or process gaps Your experience will help ensure customers receive not just answers - but a seamless, positive experience every time. Requirements: Senior Customer Service Agent Proven experience within a busy customer service environment Confident handling complaints and escalations Strong administrative and organisational skills Excellent written and verbal communication Ability to prioritise effectively and manage multiple cases Comfortable using CRM/ticketing systems and maintaining accurate data A calm, solutions-focused approach under pressure Working Pattern: 7.5 working hours per day + 1-hour lunch Shifts between 8:00am 6:00pm No weekend work Office-based during training Hybrid model after training (3 days office / 2 days home) We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : Channel Marketing Manager / Vendor Marketing Manager SALARY: £Competitive BENEFITS: Healthcare, Pension, 25 days holiday and more! Location: Reading LOCATION: Reading- 3-4 days in office COMMUTABLE LOCATIONS : Reading, Basingstoke, Wokingham, Bracknell, Maidenhead We have an exciting opportunity for an experienced Vendor Marketing Manager/Channel Marketing Manager/ Partner Marketing Manager . This is a newly created role, and you will see you own all marketing campaigns for some major Tier 1 and 2 Vendors. The Vendor Marketing Manager s role will involve liaising with internal and external stakeholders to plan, pitch, execute and report back on a full range of marketing campaigns, initiatives and activities. Utilising MDF (Marketing development Funding) to help execute campaigns. You ll know and understand how to translate vendor marketing for the end user. Part of a larger team delivering marketing campaigns that meet business objectives, engage customers and drive sales, you will be a salesperson when you pitch great ideas, a project manager when executing a plan with your supporting agency, and a communication officer between internal stakeholders and external vendor representation and a presenter when you review your work. JOB SPECIFICATION: Vendor Marketing Manager/Channel Marketing Manager/ Partner Marketing Manager The responsibilities include, but are not limited to: Managing key direct vendor relationships Managing financial budget and spend Translating vendor marketing plans Maintaining and managing internal and external stakeholder relationships. Planning and executing a quarterly/half calendar of marketing activities. Aligning objectives and impacting both external and internal goals. Campaign briefing to marketing agencies and internal marketing executives. About you: Vendor Marketing Manager/Channel Marketing Manager/ Partner Marketing Manager We are looking for an experienced channel marketing person, someone who understands the industry and can showcase great skills, initiative and competency when working closely with set vendors. This role will ideally suit someone with experience within the IT channel - an IT reseller, or Distributor . In addition, you ll have the following skills and experience: - Experience with planning, executing and delivering marketing activities Confident presentation abilities Strong communication, someone who can influence and speak confidently across a business and with key stakeholders Excellent attention to detail Excellent Commercial understanding manage projects and work to deadlines

Job title: Personal Assistant & Receptionist Location: Reading 5 days a week in the office (must be within 30 minute travel time) Salary: up to £35,000 per annum (DOE) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. XMA is looking for a warm, professional and highly organised Personal Assistant & Receptionist to join our team at our Reading headquarters. This is a unique role combining front-of-house responsibility with high-level Executive support - ideal for someone who thrives in a fast-paced, people-focused environment. You ll be the welcoming face of XMA HQ and a trusted right-hand to a small group of senior Executives, helping everything run smoothly behind the scenes. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Personal Assistant & Receptionist Front of House Welcoming visitors, clients and colleagues at our HQ reception Providing refreshments and supporting meetings and events Acting as the go-to contact for anything relating to the building and meeting spaces Executive Support Managing diaries, calendars and meeting schedules Coordinating appointments and ensuring Executives are fully prepared Acting as a professional gatekeeper for key stakeholders Travel & Logistics Booking UK and international travel (flights, hotels, transfers, visas) Preparing detailed itineraries and handling last-minute changes Meetings & Events Organising board meetings, leadership sessions and client events Preparing agendas, packs and presentations Taking minutes and tracking actions Administration & Projects Drafting and formatting documents and presentations Managing expenses, invoices and purchase orders Supporting research, projects and strategic initiatives Requirements: Personal Assistant & Receptionist We re looking for someone who enjoys working at the heart of a busy HQ, confidently balancing Executive support with being the welcoming first point of contact, and who takes pride in keeping everything running seamlessly behind the scenes. You'll be someone who is: Naturally organised and calm under pressure Confident dealing with senior stakeholders Friendly, professional and welcoming Discreet, reliable and trusted with confidential information You ll ideally have: 2+ years experience in a PA, EA, Office Manager or senior admin role Strong diary and travel coordination skills Excellent written and verbal communication Confidence using Microsoft Office (Outlook, Word, PowerPoint, Excel) A proactive, no job too small mindset We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities aregiven fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Channel Account Manager Location: North of England (This is a remote role) Salary: £40,000 - £45,000 (DOE) OTE: £15,000 Car allowance: £4,500 We re recruiting a Channel Account Manager to join an established networking and connectivity vendor, responsible for developing and growing channel partners across the North of England region. This is a remote role, ideally suited to candidates with proven experience engaging partners across a defined North of England regional territory. This role is ideal for someone with strong channel experience who enjoys developing long-term partner relationships within a vendor-led environment. About the role: Channel Account Manager Manage and develop a portfolio of Northern England based channel partners, including distributors and resellers Execute regional commercial and partner business plans aligned to wider sales and marketing strategy Drive revenue growth and increase brand presence across the networking portfolio in the region Work closely with internal sales, marketing, and product teams to support regional success Analyse sales performance, forecasts, and pipeline to identify growth opportunities Support partner promotions, incentives, and product launches Attend regional partner meetings and industry events as required Maintain accurate CRM data, forecasts, and reporting About you: Channel Account Manager 3+ years experience in a Channel Account Manager, Partner Manager, or similar role, selling either IT Hardware, Networking or IT Enterprise solutions and products. Vendor background strongly preferred Proven experience managing and growing regional channel accounts Commercial, target-driven, and confident engaging stakeholders Highly organised with strong analytical skills Comfortable working remotely with autonomy Willing to travel primarily across the North of England (must have a clean full driver s license) We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) and she will be happy to action your requests.