The Channel Recruiter

JOB TITLE: Channel Sales Executive SALARY: Competitive LOCATION: Reading UK (4 days per week in the office) Are you currently working within the IT channel and have a real interest in sales and looking to broaden your skills and grow within a company? Do you have an interest in technology and are you a confident individual that is looking for career development? Or are you just looking to join a reputable company where you can grow and develop and where you will be rewarded? If you answered yes to the above, we have the role for you! My client is a global provider of reliable networking devices and accessories, who are seeing 40% YOY growth, their products are involved in all aspects of everyday life. We have an exciting opportunity for an Internal Sales Executive to help grow their sales wins focussing on the Net Alt ISP market. JOB SPECIFICATION: Channel Sales Executive As a Channel Sales Executive, you will be responsible for making outbound calls to B2B customers offering our clients networking products. In addition, you will be responsible for: - Managing and maintaining a pipeline of interesting prospects and engaging the sales manager in next steps Utilizing cold calls, emails and LinkedIn to generate new sales opportunities Setting up meetings or calls between prospective customers and the sales manager Building long-term, trusting relationships with prospects to qualify leads as sales opportunities REQUIREMENTS: Channel Sales Executive The ideal candidate is someone who really enjoys speaking to new people, developing long-lasting relationships. This is a high-volume sales role; therefore you ll need to be incredibly resilient and tenacious. In addition, we are looking for the following skills and experience: - At least 1 years experience within a sales environment, preferably within the IT channel. Have experience within a CRM Software (Salesforce would be advantageous) Strong communications skills via phone and email and a strong desire and ability to grow within a sales organisation We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

JOB TITLE : Sales Manager Location: Manchester SALARY: £(phone number removed) Plus £40,000 OTE & Car allowance BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you an experienced Sales Manager within the IT Reseller or MSP space? Do you see yourself as a true player-manager someone who leads by example, driving sales success while staying hands-on with both clients and the team? Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently hiring a Sales Manager based at our offices in Manchester. We are seeking a dynamic, results-driven Sales Manager to lead our IT sales team and drive business growth across new and existing markets. This is a hands-on role, ideal for a sales professional who thrives on building relationships, closing deals, and leading by example. You will be responsible for managing and mentoring a team of account executives, developing strategic sales plans, and actively contributing to revenue generation. About the position: Sales Manager Key Responsibilities include: - Lead, motivate, and develop a team of IT sales professionals to achieve individual and team sales targets. Proactively manage the full sales cycle from prospecting and qualification to negotiation and closing. Identify and pursue new business opportunities in the IT solutions and services sector. Build and maintain strong relationships with key clients, partners, and stakeholders. Develop and implement effective sales strategies aligned with company objectives. Monitor market trends, competitor activity, and customer needs to identify opportunities for growth. Produce accurate sales forecasts, reports, and performance analysis for senior management. Work closely with marketing, operations, and technical teams to deliver customer-centric solutions. Represent the company at industry events, conferences, and networking opportunities. Drive a culture of accountability, performance, and continuous improvement within the sales team. About you: Sales Manager We are looking for someone with proven sales and sales management experience in B2B IT sales, preferably within an IT Reseller/VAR or MSP. In addition you ll need the following skills and experience: - Demonstrated success in achieving and exceeding sales targets. Strong leadership and people management skills with a hands-on approach. Excellent communication, negotiation, and presentation abilities. Strategic thinker with a commercial mindset and strong business acumen. Ability to build long-term client relationships and manage complex sales cycles. Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite. A proactive, self-motivated attitude with the ability to thrive in a fast-paced environment. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) , we will be happy to action your requests.

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.

JOB TITLE: Senior Account Manager/ Account Director NEW BUSINESS DEVELOPMENT TELCO MSP SALARY: £30,000 - £35,000 per annum plus uncapped OTE LOCATION: Guildford (can be geographically based Midlands-South of UK) SETTING: Hybrid Are you a hungry new business hunter with experience selling into the private sector? Do you have experience selling telecommunications services and managed services? If so this could be a great role for you. We are working with one of the UK s longest standing Telecommunications MSPs. Having been around for over 40 years and employing over 60 people across the UK, this company are renowned for being consistently ahead of technology, bringing their customers the latest in AI, Automation and Managed Services across Unified Communications, IT and Telco. Based in Guildford, this company are growing and we are looking for 1-2 experienced NEW BUSINESS Sales people to help drive growth and revenue/ profit. Job Specification: Senior Account Manager/ Business Development Manager As a new business account manager/ BDM, you ll proactively source leads and follow up on referrals to help drive new customer acquisition. You ll be a born closer with a consultative approach to all sales. In addition, you ll be responsible for the following but not limited to. Proactively winning new business and acquiring new customers Producing proposals and reports Owning and being accountable for achieving Gross Profit targets and associated KPI s Identifying specific needs and opportunities and recommending products, services and solutions to address those requirements. Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities Effective planning and reviewing of significant projects and management of change initiatives Requirements: Senior Account Manager/ Business Development Manager We are looking for someone who has a strong sales background selling directly into the Private sector. You ll need to have a proven track record in selling telecommunication services/ Unified Communications/ Managed Services- that could be selling a range of 8x8, Five9, Zoom etc. In addition, you ll need the following skills and experience: - Strong proven experience in the telecoms market Strong communication and presentation skills Excellent work ethic Able to work autonomously but not afraid to reach out to others We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

JOB TITLE : 1st Line IT Support SALARY: £24,500 - £25,600 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.

JOB TITLE : Partner Sales Lead- Security (Security Sales Specialist) Cyber Security SALARY: £55,000-£60,000 per annum plus £20,000 OTE BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you a seasoned channel partner manager who has a solid background and understanding of cyber security? Are you great at building partnerships? Then this could be the right role for you. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently hiring a Partner Sales Lead- Cyber , based in Reading. As a Partner Sales Lead, you will drive revenue growth and vendor engagement across your assigned technology pillar such as Infrastructure & Connectivity, Data & Resilience, Cloud Platforms, or Cyber Security. This is a proactive, sales-overlay role that bridges the gap between vendor strategy and customer opportunity. You will enable sales teams, align vendor programs, and execute go-to-market initiatives that accelerate pipeline and deliver measurable commercial outcomes. You ll act as both a sales catalyst and vendor ambassador, ensuring our sellers, solution teams, and customers fully leverage the value of our vendor ecosystem. About the position: Partner Sales Lead-Security Acting as the primary sales overlay for your technology pillar, working directly with account managers, pre-sales, and vendor sales teams to identify and progress customer opportunities. You ll enable and educate internal sales teams on vendor propositions, promotions, and differentiators to drive solution-led conversations as well as lead pipeline reviews, deal clinics, and sales enablement sessions to align vendor priorities with field execution. In addition, you ll also be responsible for: - Vendor Engagement & GTM Execution Own day-to-day engagement with Tier 1 and Tier 2 vendors in your area, ensuring alignment of priorities, MDF utilisation, and incentive programs. Work with vendors to secure investment and funding for campaigns, training, and joint customer initiatives. Track and report on GTM performance metrics, including pipeline growth, conversion rates, and ROI. Generate and influence pipeline by collaborating with sales teams to identify cross-sell and upsell opportunities. Monitor KPIs such as revenue, margin, and rebate attainment to ensure commercial targets are met. Support forecasting and performance tracking against vendor incentives and targets. Collaborate with sales operations and finance to ensure accurate reporting of rebates, deal registrations, and incentives. Engage with distribution partners to optimise commercial terms and identify co-funded opportunities. Act as the conduit between vendors, internal stakeholders, and customers to ensure effective communication both ways. Pipeline Development & Revenue Growth Collaboration & Stakeholder Alignment About you: Partner Sales Lead- Security We are looking for someone who lives and breathes Security, whilst you do not have to be highly technical, you do need to have a strong understanding of cyber security, risk, threat detection and the infrastructure that comes with it. You ll also need to be great at building partnerships whether that be currently in a vendor alliance role, or channel sales position. You ll have excellent interpersonal skills, communication and presentation skills. You ll enjoy influencing key stakeholders and vendors with a keen attitude to drive sales growth . If this sounds like you, then Apply today! We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) , we will be happy to action your requests.

JOB TITLE: Inside Sales Executive SALARY: £30,000 - £35,000 per annum plus uncapped OTE LOCATION: Wokingham SETTING: Office Working 5 days per week Are you currently in sales and looking to move into a fast paced, growing company where you can grow and develop your skills? Are you currently working in the channel and looking to grow your solution and service knowledge along with growing within a company? Do you not necessarily have any IT sales experience but are driven and determined to create a career for yourself? If you answered yes to any of the above, we may have the role for you! We are currently working with a global IT Solution and service provider who are seeing rapid growth! We are currently recruiting an Inside Sales Executive to help nourish and grow current accounts as well as have the drive and determination to actively research and grow your own account base. Job Specification: Inside Sales Executive Reporting to the Chief Sales Officer, you will play a pivotal part in driving business through current spending accounts. Qualify, progress and coordinate selected opportunities and workstreams from first conversation to signature. Provide account management for two high performing Account Directors across strategic customers, proposal creation, Managed Service development activities, meeting scheduling, follow-ups, action tracking and closure. Pipeline planning, action chasing, and booking high-quality meetings with the right stakeholders to present new services. Requirements: Inside Sales Executive At least 2 years sales experience either within the IT Channel or another field all training will be provided! Driven and can-do attitude and someone wanting to exceed and grow in their career. Strong relationship and negotiation skills. Excellent communication skills We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

JOB TITLE: Demand and Supply Planner Location: Kings Langley- Hybrid SALARY: £40,000-£45,000 BENEFITS: 10% Bonus, Healthcare, Pension, 25 days holiday, We are one of the world s leading consumer electronics accessories and peripherals manufacturers. Based in Kings Langley, we are growing and now on the lookout for a Demand and Supply Planner. The role will see you responsible for the management and maintenance of the end-to-end planning for the EMEA business. Focusing on the strategic demand plan to drive the correct inventory signals for optimal supply to our EMEA customer base for your allocated Product Group Category. LOCATION: Kings Langley- 2-3 days a week About the role: Demand and Supply Planner You ll be primarily responsible for forecasting Demand requirements through sell-through analytics, customer forecast reviews, and channel inventory alignment. Managing the demand signals through analytics and collaborative reviews to ensure the forecasts are correct for the business. In addition, you ll be responsible for, but not limited to: - Working collaboratively with key stakeholders to define NPI launches, plan to united transition plan, and adjust forecasts to align to the agreed plans. Analysing market trends and commercial impacts to recommend demand plans to the Sales Leads. Participating fully in the EMEA S&OP (Sales and Operations Planning) process owning the forecasted demand for your responsible business units, while identifying opportunities to improve KPIs and improving the EMEA Supply Chain process and systems. Working closely with the BU leads, managing the demand signals of NPI launches and transitions to ensure the demand and cannibalization risks are being proactively communicated to key stakeholders for collaborative resolution. Executing appropriate purchase orders to maintain the demand signal you ve applied in the system. Prioritise tasks to meet critical business deadlines is essential About you: Demand and Supply Planner You must have proven ability to build, manage and maintain excellent relations with both internal and external stakeholders, and customers, while driving collaboration and maintaining high business performance. In addition, you will also have the following skills and experience: - Flexible and able to adapt quickly into a fast-paced environment Previous experience in Demand and Supply Planning with a minimum three years experience Solid organizational, analytical, and interpersonal skills including strong verbal and written communication skills Experience in Demand & Supply Planning tools, such as Oracle Cloud Planning Effective problem solving and analytical skills Mastery in communication to a wide range of stakeholders at varying levels Experience with an ERP system preferably Oracle

JOB TITLE : Finance Manager SALARY: Competitive Benefits: Holiday, Pension, LOCATION: Reading - UK Do you have strong finance and accounting skills and are you ready for your next challenge? Do you enjoy supporting a small team and ensuring deadlines are consistently met? If so, this could be the perfect opportunity for you! Our client, a global leader in reliable networking devices and accessories , is experiencing 40% year-on-year growth . Their innovative products play a vital role in everyday life, and they are now seeking a Finance Manager to join their Reading-based team. JOB SPECIFICATION: Finance Manager As a Finance Manager, you will play a pivotal part in creating and maintaining a productive, organised finance department. In addition, you will be responsible for: - Planning, organising and overseeing the monthly, quarterly and yearly tasks of the team. Accounts receivable, accounts payable and general ledger. Overseeing the preparation of financial reports, statements and audit schedules. Establishing and maintaining accounting policies and procedures aligned with company goals. Training, mentoring, and evaluating the accounting team performance Identifying process inefficiencies and implement best practices for improved workflow REQUIREMENTS: Finance Manager This is an excellent opportunity for a hardworking, detail oriented and ambitious individual who thrives in a dynamic environment. In addition, you ll need the following skills and experience: - Qualification within Accounting or Finance. Suitable experience within an accounting or finance management role with broad exposure across different parts of finance Proficiency in accounting software (SAP preferred) ACCA/CPA or equivalent certification preferred Excellent attention to detail and organisational abilities Effective communication and leadership skills High level of integrity, confidentiality and professionalism At least 2 years team leadership or management experience. Strong MS Excel skills (pivot tables, charts, formulas and data analysis)

JOB TITLE: Junior Go-To-Market Executive/ Product Marketing Assistant Smart Home Devices/ Consumer Electronics Vendor SALARY: Competitive Salary LOCATION: Reading UK (4 days per week in the office) Are you currently working in a junior product marketing or Go-To-Market role across Consumer Electronics, IT Hardware or Smart Home devices? Do you have ambition to develop your career further in marketing or product marketing/ management? If you answered yes, this role might be right for you. My client is a global provider of reliable networking devices and accessories, who are seeing 40% YOY growth, their products are involved in all aspects of everyday life. We have an exciting opportunity for an Junior GTM Specialist/ Product Marketing to help launch new products across their smart home/ consumer electronics area. Based in Reading. JOB SPECIFICATION: Junior Go-To-Market Executive/ Product Marketing Assistant The Junior GTM Specialist will support the GTM manager in executing Go-to-Market strategies that drive the successful launch and lifecycle growth of B2C networking and smart home products in the UK and Ireland markets. You ll be responsible for the following but not limited to: - Assisting in the coordination of product launch plans, including pricing proposals, promotion timelines, and channel rollout suggestions. Conducting basic market research and keep updating to identifying product USPs and user needs in the UK/Ireland market. Keeping track of GTM materials, working to tight deadlines and completing on time such as product messaging, comparison sheets, sales talking points, and use case summaries. Collaborating with internal teams (product, sales, marketing, logistics, after-sales) to ensure alignment of GTM efforts. Assisting in preparing training documents on product specifications, sales scenarios, and basic troubleshooting tips. Supporting on localisation tasks, such as packaging checks and feature compatibility reviews. Product Lifecycle Management Engineering Support Responsibilities such as participating in product comparison and functional testing under daily usage conditions. Assisting sales with basic technical documentation or proposals for consumer scenarios. About you: Junior Go-To-Market Executive/ Product Marketing Assistant We are looking for someone with a couple of years experience in Product Marketing or Sales support across an ecommerce platform or B2C (Business to Consumer) in consumer electronics or smart home devices market. You ll have a passion for consumer tech. Strong ability to be creative, work to tight deadlines and be a strong team player who can collaborate and communicate effectively across multiple departments. We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

Channel Account Director Channel Services Provider REMOTE -UK- Salary £60,000 + uncapped OTE and Benefits We are collaborating with one of the IT Channel's leading service providers, partnered with multiple Resellers and MSPs across the UK. Due to growth, they require an experienced Channel Account Director who can come in and help manage and grow reseller and MSP partnerships for the business. The role: Channel Account Director Managing an existing portfolio of VARs and MSPs, playing a key role in nurturing and expanding these key relationships. In summary you ll be responsible for: Owning & growing strategic accounts: Build multi-year plans, expand annuity services, and deliver GM growth. Leading complex pursuits: Orchestrate deals end-to-end; shape solution strategy, commercials and governance. Forecasting & discipline: Maintain impeccable CRM, pipeline health, accurate forecasting and board-ready commentary. Driving pipeline reviews, action closure, and high-quality stakeholder meetings. Collaborating with sales, operations, technical and finance to ensure flawless execution. About you: Channel Account Director We are looking for an experienced channel partner manager with a background in services or solutions, rather than hardware. Ideal candidates may have experience working for a channel provider, distributor, or vendor. In addition, we are looking for someone with the following skills and experience: - Proven success in global channel IT services with a consistent track record of £50k+ GM Managed Services/annuity growth expertise and strong commercial negotiation skills Strong presence and ability to influence Excellent account planning, forecasting, and deal governance; right-first-time quality Proactive, creative, and constructively challenging A team player who can collaborate across all departments We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests IT channel, channel account manager, channel sales, msp account manager, partner account manager, partner sales manager

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer / respond to calls according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies and processes relevant to the role, including change and release management, availability management and security management Act as a service representative for appointed service(s), in particular take responsibility for maximising Technical Analyst s ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : SME Internal Account Manager SALARY: £23,810 + £8,000 commission Location: Nottingham (Hybrid work) SETTING: Monday Wednesday office, Thursday Friday (Work from Home) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you hungry to succeed, thrive on building relationships, and love turning conversations into opportunities? We re looking for an SME Internal Account Manager to join our growing Nottingham team - someone with a hunter mindset, a strong work ethic, and a drive to make things happen. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. JOB SPECIFICATION: SME Internal Account Manager Drive proactive sales outreach to existing and new business customers Build and nurture long-term client relationships Uncover opportunities, prepare quotes, and close deals Maintain accurate CRM records and manage your sales pipeline Collaborate with marketing and vendor teams on targeted campaigns REQUIREMENTS: SME Internal Account Manager A proactive, self-motivated individual with a hunter mentality Excellent communication skills and a confident phone manner Someone who loves a challenge and thrives in a fast-paced environment Organised, goal-driven, and eager to learn Experience in sales or account management is desirable, but not essential we ll train the right person. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : Outbound Sales Account Manager SALARY: £25,000 + £5,000 commission Location : Nottingham (Hybrid work) SETTING: Monday Wednesday office, Thursday Friday (Work from Home) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We re looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a supportive and rewarding environment. This role involves working closely with our Marketing and Vendor partners to run targeted campaigns that promote key products and services. You ll play a vital role in managing the full sales process - from proactive outbound calls and quoting through to CRM updates and order management. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Job Specification: Outbound Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and ensure customer expectations are met every time Requirements: Outbound Sales Account Manager What We re Looking For A motivated individual who enjoys a fast-moving, target-driven environment Strong communication and relationship-building skills Organised, proactive, and confident managing multiple priorities A positive attitude and willingness to learn Previous sales or customer-facing experience is desirable, but not essential Knowledge of IT products or technology sales is a plus We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We re looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don t need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. What You ll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and proactive monitoring activities. Ensure timely ticket updates and resolution within agreed SLAs. Contribute to the knowledge base and continuous improvement initiatives. Adhere to ISO policies, security standards, and service management processes. What We re Looking For: L2 Service Desk Analyst Essential: L2 Service Desk Analyst 2+ years of Technical Support experience. Strong knowledge of Microsoft client and server architecture. Hands on experience with server support Exposure to network infrastructure Familiarity with infrastructure technologies such as visualisation (VMware) Skilled in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : IT Support Team Leader (L1 Service Desk Team Leader) SALARY: £28,000 -£32,000 p/a (DOE) Location: Nottingham (Hybrid work available) Schedule: Monday to Friday (No weekend work) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Nottingham Hybrid JOB SPECIFICATION: IT Support Team Leader You ll be responsible for a team of colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. REQUIREMENTS: IT Support Team Leader Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.