Our Story Hello there. We're Zopa. We started our journey in 2005, building the first peer-to-peer lending company. In 2020, we launched Zopa Bank, a bank that listens to what our customers dislike about finance and does the opposite. We're redefining the experience of working in finance, putting people at the center. Our vision for a new era of banking empowers everyone to aim high and move finance forward. Learn more at . We're proud of our achievements, including being named one of the UK's Most Loved Workplaces. If you enjoy unconventional challenges, think differently, and want to make a significant impact, you'll thrive at Zopa. Follow us on We are hiring a Credit Strategy Manager to lead our credit strategy and analytics team. You will manage a high-performing team focused on improving our lending strategies through sophisticated analytics and testing, combining modeling with credit and commercial judgment. As a Credit Strategy Manager, you will develop and optimize strategies across the customer lifecycle, including building valuation models and setting pricing and underwriting policies. You will oversee products in our lending portfolio, such as Unsecured Personal Loans, Car Finance, Credit Cards, and Point of Sale Finance, leveraging large datasets and growth opportunities. Collaboration is essential at Zopa. You will work closely with data science, product, and engineering teams to develop growth strategies, influence decisions, and identify new opportunities using advanced analytical techniques. A day in the life Optimizing underwriting and pricing strategies for new and existing customers. Managing pricing and commercial strategies, providing recommendations to product leads. Developing and refining NPV models and assumptions. Supporting the development of scorecards for decision-making and analyzing risks and benefits. Grounding P&L risk and revenue assumptions to guide lending and marketing strategies. Building data infrastructure and monitoring frameworks to track portfolio performance, sharing insights with senior management. Leading and mentoring your team, supporting their development. About you Experienced in Commercial and Credit Risk analytics or modeling in consumer lending. Strong SQL skills and/or Python capability. Curious and passionate about deriving insights from data. Excellent interpersonal skills and ability to work cross-functionally. Proven ability to manage stakeholders and influence credit and commercial strategies. Analytical with attention to detail, able to work under pressure and manage time effectively. Skilled in breaking down complex problems into simple hypotheses. Experience in leading and developing teams of analysts. We're on the move! By late 2025, Zopa will relocate to 20 Water Street, Canary Wharf, fostering collaboration and creativity for our 900 employees during our growth phase. Flexible working We value face-to-face collaboration and work-life balance. This hybrid role requires 2-3 days in our London office per week, with options to work abroad up to 120 days a year, subject to right-to-work requirements. Diversity Statement Zopa is committed to a workplace free from discrimination. Our diverse team of nearly 50 nationalities and our DE&I initiatives reflect our inclusive culture. We welcome all applicants and are happy to provide reasonable adjustments during the hiring process.
Jun 27, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey in 2005, building the first peer-to-peer lending company. In 2020, we launched Zopa Bank, a bank that listens to what our customers dislike about finance and does the opposite. We're redefining the experience of working in finance, putting people at the center. Our vision for a new era of banking empowers everyone to aim high and move finance forward. Learn more at . We're proud of our achievements, including being named one of the UK's Most Loved Workplaces. If you enjoy unconventional challenges, think differently, and want to make a significant impact, you'll thrive at Zopa. Follow us on We are hiring a Credit Strategy Manager to lead our credit strategy and analytics team. You will manage a high-performing team focused on improving our lending strategies through sophisticated analytics and testing, combining modeling with credit and commercial judgment. As a Credit Strategy Manager, you will develop and optimize strategies across the customer lifecycle, including building valuation models and setting pricing and underwriting policies. You will oversee products in our lending portfolio, such as Unsecured Personal Loans, Car Finance, Credit Cards, and Point of Sale Finance, leveraging large datasets and growth opportunities. Collaboration is essential at Zopa. You will work closely with data science, product, and engineering teams to develop growth strategies, influence decisions, and identify new opportunities using advanced analytical techniques. A day in the life Optimizing underwriting and pricing strategies for new and existing customers. Managing pricing and commercial strategies, providing recommendations to product leads. Developing and refining NPV models and assumptions. Supporting the development of scorecards for decision-making and analyzing risks and benefits. Grounding P&L risk and revenue assumptions to guide lending and marketing strategies. Building data infrastructure and monitoring frameworks to track portfolio performance, sharing insights with senior management. Leading and mentoring your team, supporting their development. About you Experienced in Commercial and Credit Risk analytics or modeling in consumer lending. Strong SQL skills and/or Python capability. Curious and passionate about deriving insights from data. Excellent interpersonal skills and ability to work cross-functionally. Proven ability to manage stakeholders and influence credit and commercial strategies. Analytical with attention to detail, able to work under pressure and manage time effectively. Skilled in breaking down complex problems into simple hypotheses. Experience in leading and developing teams of analysts. We're on the move! By late 2025, Zopa will relocate to 20 Water Street, Canary Wharf, fostering collaboration and creativity for our 900 employees during our growth phase. Flexible working We value face-to-face collaboration and work-life balance. This hybrid role requires 2-3 days in our London office per week, with options to work abroad up to 120 days a year, subject to right-to-work requirements. Diversity Statement Zopa is committed to a workplace free from discrimination. Our diverse team of nearly 50 nationalities and our DE&I initiatives reflect our inclusive culture. We welcome all applicants and are happy to provide reasonable adjustments during the hiring process.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Role: Zopa are looking for a highly motivated, people driven Customer Service Team Leader to support the growth of our Current Account product and other key initiatives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet. As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business - either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations. With the growth of our product range, particularly our current account offering, this role will be heavily focussed on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You'll work closely with our current account product team to ensure we're building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team. You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am - 5:30 pm. This is a hybrid role. The team works in the office on Tuesdays and Thursdays. A day in the life: Real time management of department resources to ensure internal compliance and quality KPIs are met Close collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability Ensure that customer and stakeholder enquiries are dealt with to Zopa set standards Create a collaborative and customer centric culture through your team in line with company values Monitor and drive individual and team performance through structured 1:1s, feedback cycles, coaching methods and clear performance goal setting Prepare updates for your line manager on performance against KPIs and action plans where necessary Review and utilise data to make informed decisions and drive continuous improvement of your department Liaise closely with product teams, providing feedback and delivering updates to your team about new features and updates. About you: You have operational experience in a customer focussed environment with team leadership experience You have a working knowledge of the FCA and its guidance to regulated firms You have experience working with a current account product, preferably for a digitally focussed bank in a FinTech environment You can display demonstratable workflow management experience You possess outstanding attention to detail, with strong ethic of personal responsibility You are an excellent problem solver and have an ability to think creatively You have excellent verbal and written communication skills as well as proficiency in Microsoft Word and Excel You're able to operate with a strong sense of urgency to deliver results You display a strong awareness of risk and the importance of controls and escalation You show terrific prioritisation skills to manage high process volume in parallel with projects We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustment.
Jun 06, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Role: Zopa are looking for a highly motivated, people driven Customer Service Team Leader to support the growth of our Current Account product and other key initiatives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet. As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business - either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations. With the growth of our product range, particularly our current account offering, this role will be heavily focussed on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You'll work closely with our current account product team to ensure we're building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team. You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am - 5:30 pm. This is a hybrid role. The team works in the office on Tuesdays and Thursdays. A day in the life: Real time management of department resources to ensure internal compliance and quality KPIs are met Close collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability Ensure that customer and stakeholder enquiries are dealt with to Zopa set standards Create a collaborative and customer centric culture through your team in line with company values Monitor and drive individual and team performance through structured 1:1s, feedback cycles, coaching methods and clear performance goal setting Prepare updates for your line manager on performance against KPIs and action plans where necessary Review and utilise data to make informed decisions and drive continuous improvement of your department Liaise closely with product teams, providing feedback and delivering updates to your team about new features and updates. About you: You have operational experience in a customer focussed environment with team leadership experience You have a working knowledge of the FCA and its guidance to regulated firms You have experience working with a current account product, preferably for a digitally focussed bank in a FinTech environment You can display demonstratable workflow management experience You possess outstanding attention to detail, with strong ethic of personal responsibility You are an excellent problem solver and have an ability to think creatively You have excellent verbal and written communication skills as well as proficiency in Microsoft Word and Excel You're able to operate with a strong sense of urgency to deliver results You display a strong awareness of risk and the importance of controls and escalation You show terrific prioritisation skills to manage high process volume in parallel with projects We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustment.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Second Line Technology Risk Team owns the framework for managing technology risk at Zopa, and is responsible for advising and challenging the business to ensure the security and resilience of our technology infrastructure, systems, and data assets. The team is responsible for risk oversight of the first line, training and assurance activity, designed to ensure that defined frameworks and standards are adhered to and that Zopa is managing its technology risk exposure within the bank's risk appetite. We are seeking an experienced second line technology risk manager to support the ongoing development of the technology risk framework and the processes that support it. This position requires a dynamic and analytical thinker who can partner with our various technology and information security teams to provide effective review, challenge, oversight, and assurance of technology risk assessments and decision-making by the business. The role is an exciting opportunity for a technology risk manager motivated by driving change and contributing to responsible growth and a truly customer-centric experience. A day in the life: You'll be working closely with the Director of Operational Risk, Head of Technology Risk and senior technology and risk leaders from across the business. Developing and implementing technology risk frameworks. Providing oversight and ensuring compliance with tech risk standards and regulations. Conducting independent testing and challenge of technology and information security controls and their effectiveness. Utilising data, analytics and AI to identify issues, trends and potential vulnerabilities. Working with 1st line risk to embed risk management standards. Improving the quality of discussion and debate around technology and information security risk - ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting. About you: Knowledge and expertise in modern, cloud-based architectures - including networking and security foundations, cloud development patterns, and data management fundamentals. Experience of working in the financial services, banking, or fintech sector. An understanding of the regulatory landscape governing financial institutions, including, cloud service providers, operational resilience, and tech outsourcing (e.g. DORA & CTP). Good working knowledge of security industry frameworks such as ISO27001, SOC2, & NIST. Familiarity with payments best practices and controls including PCI DSS. Knowledge of industry best practice in the design of key technology controls and experience in challenging their effectiveness. An understanding of third party technology risk management, including assessing the effectiveness of vendor and external partner controls. An understanding of incident management practices and experience of challenging the effectiveness of responses to technology and security-related incidents. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Feb 12, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Second Line Technology Risk Team owns the framework for managing technology risk at Zopa, and is responsible for advising and challenging the business to ensure the security and resilience of our technology infrastructure, systems, and data assets. The team is responsible for risk oversight of the first line, training and assurance activity, designed to ensure that defined frameworks and standards are adhered to and that Zopa is managing its technology risk exposure within the bank's risk appetite. We are seeking an experienced second line technology risk manager to support the ongoing development of the technology risk framework and the processes that support it. This position requires a dynamic and analytical thinker who can partner with our various technology and information security teams to provide effective review, challenge, oversight, and assurance of technology risk assessments and decision-making by the business. The role is an exciting opportunity for a technology risk manager motivated by driving change and contributing to responsible growth and a truly customer-centric experience. A day in the life: You'll be working closely with the Director of Operational Risk, Head of Technology Risk and senior technology and risk leaders from across the business. Developing and implementing technology risk frameworks. Providing oversight and ensuring compliance with tech risk standards and regulations. Conducting independent testing and challenge of technology and information security controls and their effectiveness. Utilising data, analytics and AI to identify issues, trends and potential vulnerabilities. Working with 1st line risk to embed risk management standards. Improving the quality of discussion and debate around technology and information security risk - ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting. About you: Knowledge and expertise in modern, cloud-based architectures - including networking and security foundations, cloud development patterns, and data management fundamentals. Experience of working in the financial services, banking, or fintech sector. An understanding of the regulatory landscape governing financial institutions, including, cloud service providers, operational resilience, and tech outsourcing (e.g. DORA & CTP). Good working knowledge of security industry frameworks such as ISO27001, SOC2, & NIST. Familiarity with payments best practices and controls including PCI DSS. Knowledge of industry best practice in the design of key technology controls and experience in challenging their effectiveness. An understanding of third party technology risk management, including assessing the effectiveness of vendor and external partner controls. An understanding of incident management practices and experience of challenging the effectiveness of responses to technology and security-related incidents. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. This is a brand new Product Marketing role at Zopa Bank and the start of building out an essential capability for our customer function. Working in close and collaborative partnership with the VP of Marketing and Head of Product Marketing, this individual will be our in-house expert. They will play a vital role in helping Zopa Bank transform how it develops innovative propositions, introduces new products to market and scales feature adoption with our customers. Fresh from a successful $80m funding round, Zopa Bank is pushing into new product verticals, including current accounts and investments, as well as bringing greater innovation to its core business of borrowing and savings. This individual would play a significant part in creating momentum around these changes, extending the scope of the function internally to respond to these new GTM opportunities. The new hire will be a very close collaborator and support to Product Leads, working across and embedding to Product tribes as is relevant to achieve OKRs. A day in the life Develop and execute innovative approaches to product marketing in line with our strategic objectives and growth priorities Bring a proposition lens to every stage of the product lifecycle, so that marketing is embedded by design into the product development process Synthesise customer research and input competitor analysis to bring Zopa's product value to the market in the most effective way Co-create and present compelling feature proposals with Product Management and Product Design with consideration to their marketability Sharpen and elevate the value proposition approach for headline or new products with distinctive product communications, well-crafted key messaging and smart content creation Create, iterate and improve product marketing content across critical marketing touchpoints (e.g. landing page, review sites) and key product journeys (e.g. onboarding, CRM) leveraging relevant performance data and actionable customer insights Develop and execute go-to-market and launch plans - including product naming - for any significant releases or key feature innovations. Manage specific programs or campaigns as needed Brief and steer the relevant Growth, Marketing and PR specialists on any activation, or campaign requirements Bring together integrated marketing plans that leverage our capabilities and channels holistically to accelerate product growth About you You have extensive experience working in product marketing and/or a highly-related marketing specialism You have experience working in and/or for digital product businesses where you can demonstrate how your product marketing skills helped them scale and grow. Some fintech experience is preferable but not essential You will have a nice mixture of strategic skillsets (e.g. proposition development, research and testing methodologies) but are also adept in more creative contexts and written deliverables (e.g. naming, messaging, narrative, content) You have a holistic end-to-end perspective on marketing and product. You see the customer journey in its totality and can naturally engage with different functional specialists and subject matter experts quickly You will be someone who is highly autonomous with an entrepreneurial spirit. You enjoy getting stuck into new problem spaces and have the drive to deliver positive outcomes and key results for the business You are a great communicator and who is able to tell simple, but compelling stories about the product and Zopa experience Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! The role is best suited to someone who can spend 2-3 days per week in our London Bridge offices. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Jan 25, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. This is a brand new Product Marketing role at Zopa Bank and the start of building out an essential capability for our customer function. Working in close and collaborative partnership with the VP of Marketing and Head of Product Marketing, this individual will be our in-house expert. They will play a vital role in helping Zopa Bank transform how it develops innovative propositions, introduces new products to market and scales feature adoption with our customers. Fresh from a successful $80m funding round, Zopa Bank is pushing into new product verticals, including current accounts and investments, as well as bringing greater innovation to its core business of borrowing and savings. This individual would play a significant part in creating momentum around these changes, extending the scope of the function internally to respond to these new GTM opportunities. The new hire will be a very close collaborator and support to Product Leads, working across and embedding to Product tribes as is relevant to achieve OKRs. A day in the life Develop and execute innovative approaches to product marketing in line with our strategic objectives and growth priorities Bring a proposition lens to every stage of the product lifecycle, so that marketing is embedded by design into the product development process Synthesise customer research and input competitor analysis to bring Zopa's product value to the market in the most effective way Co-create and present compelling feature proposals with Product Management and Product Design with consideration to their marketability Sharpen and elevate the value proposition approach for headline or new products with distinctive product communications, well-crafted key messaging and smart content creation Create, iterate and improve product marketing content across critical marketing touchpoints (e.g. landing page, review sites) and key product journeys (e.g. onboarding, CRM) leveraging relevant performance data and actionable customer insights Develop and execute go-to-market and launch plans - including product naming - for any significant releases or key feature innovations. Manage specific programs or campaigns as needed Brief and steer the relevant Growth, Marketing and PR specialists on any activation, or campaign requirements Bring together integrated marketing plans that leverage our capabilities and channels holistically to accelerate product growth About you You have extensive experience working in product marketing and/or a highly-related marketing specialism You have experience working in and/or for digital product businesses where you can demonstrate how your product marketing skills helped them scale and grow. Some fintech experience is preferable but not essential You will have a nice mixture of strategic skillsets (e.g. proposition development, research and testing methodologies) but are also adept in more creative contexts and written deliverables (e.g. naming, messaging, narrative, content) You have a holistic end-to-end perspective on marketing and product. You see the customer journey in its totality and can naturally engage with different functional specialists and subject matter experts quickly You will be someone who is highly autonomous with an entrepreneurial spirit. You enjoy getting stuck into new problem spaces and have the drive to deliver positive outcomes and key results for the business You are a great communicator and who is able to tell simple, but compelling stories about the product and Zopa experience Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! The role is best suited to someone who can spend 2-3 days per week in our London Bridge offices. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.