Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private and voluntary sectors measure and maximise the social impact they create, using the gold-standard TOM System framework. To date, the platform has helped unlock over £74bn of social value, and the business is scaling globally. BENEFITS AT A GLANCE 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% The role As a Customer Delivery Executive, you'll be the day-to-day point of contact for a portfolio of private sector members using the Social Value Portal platform. Reporting to the Customer Delivery Team Leader, you'll help clients build a year-round social value plan, so their evidence and reporting are ready when it counts. What you'll be doing Train members on the TOM System and Social Value Portal platform Help clients build and deliver a year-round social value reporting plan Build and maintain strong relationships across a portfolio of private sector accounts and their supply chains Monitor usage and delivery metrics, flagging issues and driving improvement Extract and analyse platform data to produce social value reports and case studies Present updates to senior stakeholders, including social value leads and heads of social value Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product What you'll bring Essential non-negotiable Proven experience in a customer-facing role, ideally within the private sector, social value or ESG space Working knowledge of social value principles or ESG reporting frameworks Experience producing reports or presentations for clients or senior stakeholders Comfortable working with data, spotting trends and building case studies Experience using a CRM system, Salesforce is ideal Useful not essential Familiarity with the TOM System framework Background in supply chain or client account management A genuine interest in technology, systems or AI tools Benefits & culture Financial £30,000-£35,000 Base salary depending on experience, pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility Hybrid, 2 to 3 days at Walworth Town Hall in Elephant & Castle. Development Annual learning budget, plus the Social Value Academy and six paid volunteering days a year. Wellbeing Private medical insurance, 24/7 Employee Assistance Programme, cycle to work scheme. Leave 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Working arrangements Location Walworth Town Hall, Elephant & Castle, London Contract Permanent, full-time Working pattern Hybrid, 2 to 3 days in the office per week How to apply Click apply. Whether you're building on existing account or client management experience, or ready for a change with room to grow, we'd like to hear from you. Growing together. One hire at a time.
Aug 24, 2026
Full time
Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private and voluntary sectors measure and maximise the social impact they create, using the gold-standard TOM System framework. To date, the platform has helped unlock over £74bn of social value, and the business is scaling globally. BENEFITS AT A GLANCE 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% The role As a Customer Delivery Executive, you'll be the day-to-day point of contact for a portfolio of private sector members using the Social Value Portal platform. Reporting to the Customer Delivery Team Leader, you'll help clients build a year-round social value plan, so their evidence and reporting are ready when it counts. What you'll be doing Train members on the TOM System and Social Value Portal platform Help clients build and deliver a year-round social value reporting plan Build and maintain strong relationships across a portfolio of private sector accounts and their supply chains Monitor usage and delivery metrics, flagging issues and driving improvement Extract and analyse platform data to produce social value reports and case studies Present updates to senior stakeholders, including social value leads and heads of social value Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product What you'll bring Essential non-negotiable Proven experience in a customer-facing role, ideally within the private sector, social value or ESG space Working knowledge of social value principles or ESG reporting frameworks Experience producing reports or presentations for clients or senior stakeholders Comfortable working with data, spotting trends and building case studies Experience using a CRM system, Salesforce is ideal Useful not essential Familiarity with the TOM System framework Background in supply chain or client account management A genuine interest in technology, systems or AI tools Benefits & culture Financial £30,000-£35,000 Base salary depending on experience, pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility Hybrid, 2 to 3 days at Walworth Town Hall in Elephant & Castle. Development Annual learning budget, plus the Social Value Academy and six paid volunteering days a year. Wellbeing Private medical insurance, 24/7 Employee Assistance Programme, cycle to work scheme. Leave 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Working arrangements Location Walworth Town Hall, Elephant & Castle, London Contract Permanent, full-time Working pattern Hybrid, 2 to 3 days in the office per week How to apply Click apply. Whether you're building on existing account or client management experience, or ready for a change with room to grow, we'd like to hear from you. Growing together. One hire at a time.
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
May 20, 2026
Full time
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
May 19, 2026
Full time
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
May 19, 2026
Full time
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
Customer Delivery Executive If you care about social value - and you want a role where that care drives everything you do - read on. £33,000 £35,000 Permanent Hybrid (2 3 days in office) Albert Embankment, London 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% ABOUT THE COMPANY Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework. To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they're building the team to match. THE ROLE As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes making sure they can measure, report, and communicate the impact they're delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform. WHAT YOU'LL BE DOING You'll: Train members and suppliers on the TOM System and Social Value Portal platform Support members to embed social value into their procurement and reporting processes Build and maintain strong relationships across a portfolio of public sector accounts Monitor usage and delivery metrics - flagging issues and driving improvement Extract and analyse platform data to produce social value reports for members Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product WHAT YOU'LL BRING Essential: Proven experience in a customer-facing role, ideally within the public sector or social value space Working knowledge of social value principles or procurement frameworks Strong communication skills - written and verbal - with the ability to translate complex ideas clearly Experience working with a CRM system Useful, not essential: Familiarity with the TOM System framework Experience with Salesforce Background in public sector procurement or contract management BENEFITS & CULTURE Financial: £33,000 £35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility: Hybrid working - 2 to 3 days in the Albert Embankment office. Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme. Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years' service. WORKING ARRANGEMENTS Location: Walworth Town Hall, SE17 1RS (Elephant & Castle) Contract: Permanent Full-time Working pattern: Hybrid - 2 to 3 days in the office per week INTERESTED? Apply below, or if you'd like to know more before sending a CV, feel free to get in touch and we'll be happy to chat through the role.
May 14, 2026
Full time
Customer Delivery Executive If you care about social value - and you want a role where that care drives everything you do - read on. £33,000 £35,000 Permanent Hybrid (2 3 days in office) Albert Embankment, London 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% ABOUT THE COMPANY Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework. To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they're building the team to match. THE ROLE As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes making sure they can measure, report, and communicate the impact they're delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform. WHAT YOU'LL BE DOING You'll: Train members and suppliers on the TOM System and Social Value Portal platform Support members to embed social value into their procurement and reporting processes Build and maintain strong relationships across a portfolio of public sector accounts Monitor usage and delivery metrics - flagging issues and driving improvement Extract and analyse platform data to produce social value reports for members Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product WHAT YOU'LL BRING Essential: Proven experience in a customer-facing role, ideally within the public sector or social value space Working knowledge of social value principles or procurement frameworks Strong communication skills - written and verbal - with the ability to translate complex ideas clearly Experience working with a CRM system Useful, not essential: Familiarity with the TOM System framework Experience with Salesforce Background in public sector procurement or contract management BENEFITS & CULTURE Financial: £33,000 £35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility: Hybrid working - 2 to 3 days in the Albert Embankment office. Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme. Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years' service. WORKING ARRANGEMENTS Location: Walworth Town Hall, SE17 1RS (Elephant & Castle) Contract: Permanent Full-time Working pattern: Hybrid - 2 to 3 days in the office per week INTERESTED? Apply below, or if you'd like to know more before sending a CV, feel free to get in touch and we'll be happy to chat through the role.
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
Apr 23, 2026
Full time
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 - £45,000 Permanent London / Hybrid (2-3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life ass click apply for full job details
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
Apr 21, 2026
Full time
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
