Job Title: Claims Customer Service Team Leader Location: Liverpool Salary: £30,986 - £33,486 per annum plus an up to £6000 annual bonus, paid out on a quarterly basis Job Type : Permanent What you will be doing: - Lead a team of First Notification of Loss Handlers - Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare - Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making - Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation - Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance - To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training - Ensure the effective management of inbound call handling philosophies are adhered to What we're looking for: - Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance - To lead by example and endorse the company behaviours and values - Previous motor claims experience would be advantageous however not essential - Highly motivated self-starter - Clear, focused and determined approach to problem solving - Authoritative manner with ability to listen - Persuasive, strong, and confident communication skills - People Management experience essential Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: - Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) - Enhanced paternity pay and 16 weeks full maternity pay. - Colleague Assistance programme offers a suite of wellbeing services such as: - 6 Free Counselling sessions per year - Unlimited access to a telephone councillor 24/7 - Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. - Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: - A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner - Ability to access your earnings before payday via Dayforce Wallet. - Company pension scheme - Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. - Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. - Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: - Long Service Award paid on 5,10- and 15-years' service - A reward and recognition hub to celebrate and reward colleagues and peers. - Consistent and engaging company events including company awards, competitions and charity fundraisers. - Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If this is you please click APPLY Candidates with experience or relevant job titles of; Enquiries Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, will all be considered.
Jul 03, 2025
Full time
Job Title: Claims Customer Service Team Leader Location: Liverpool Salary: £30,986 - £33,486 per annum plus an up to £6000 annual bonus, paid out on a quarterly basis Job Type : Permanent What you will be doing: - Lead a team of First Notification of Loss Handlers - Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare - Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making - Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation - Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance - To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training - Ensure the effective management of inbound call handling philosophies are adhered to What we're looking for: - Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance - To lead by example and endorse the company behaviours and values - Previous motor claims experience would be advantageous however not essential - Highly motivated self-starter - Clear, focused and determined approach to problem solving - Authoritative manner with ability to listen - Persuasive, strong, and confident communication skills - People Management experience essential Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: - Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) - Enhanced paternity pay and 16 weeks full maternity pay. - Colleague Assistance programme offers a suite of wellbeing services such as: - 6 Free Counselling sessions per year - Unlimited access to a telephone councillor 24/7 - Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. - Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: - A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner - Ability to access your earnings before payday via Dayforce Wallet. - Company pension scheme - Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. - Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. - Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: - Long Service Award paid on 5,10- and 15-years' service - A reward and recognition hub to celebrate and reward colleagues and peers. - Consistent and engaging company events including company awards, competitions and charity fundraisers. - Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If this is you please click APPLY Candidates with experience or relevant job titles of; Enquiries Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, will all be considered.
Job Title: Sales Agent Location: East London Salary: 25,877 - 27,515 Plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one: A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 After 12 months service you will be eligible for a 2000 KPI related bonus and salary of 27,515 Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm About the Role: The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of London. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Jul 01, 2025
Full time
Job Title: Sales Agent Location: East London Salary: 25,877 - 27,515 Plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one: A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 After 12 months service you will be eligible for a 2000 KPI related bonus and salary of 27,515 Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm About the Role: The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of London. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: London Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 08, 2025
Full time
Job Title: Sales Agent Location: London Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: Manchester Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 08, 2025
Full time
Job Title: Sales Agent Location: Manchester Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Role: Claims Handler Location: Liverpool Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. Salary: Annual salary of 24,255 - 28,731 DOE Plus a performance related bonus opportunity of up to 1,500 annually About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Claims Handler We are looking for experienced, proactive Claims Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department. In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations. You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims. What you will be doing: Effectively manage Non-Fault Recovery portfolio Manage claims effectively to deliver the right outcome for our Customers Provide first class technical and quality claims handling within the Recovery Team Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim Review and record all new allocations, ensuring minimal leakage Manage claims and provide evidence to support prompt and full resolution in our favour Drive adherence to relevant SLA's within the team and our suppliers Demonstrate excellent technical knowledge with regards to liability Negotiation of subrogated outlays Manage a portfolio of aged debt Liaise with solicitors when our outlay is in litigation Provide updates on aged debt profilin in form of MI reporting What we're looking for: Able to work to tight timescales Highly motivated self-starter Able to pay attention to detail Analytically minded Regulatory aware A strong communicator and able to communicate well at all levels both verbally and in writing Highly self-motivated Pro-active thinker, clear, focused and a determined approach to problem solving Persuasive and possesses confident negotiation skills Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Feb 19, 2025
Full time
Role: Claims Handler Location: Liverpool Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. Salary: Annual salary of 24,255 - 28,731 DOE Plus a performance related bonus opportunity of up to 1,500 annually About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Claims Handler We are looking for experienced, proactive Claims Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department. In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations. You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims. What you will be doing: Effectively manage Non-Fault Recovery portfolio Manage claims effectively to deliver the right outcome for our Customers Provide first class technical and quality claims handling within the Recovery Team Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim Review and record all new allocations, ensuring minimal leakage Manage claims and provide evidence to support prompt and full resolution in our favour Drive adherence to relevant SLA's within the team and our suppliers Demonstrate excellent technical knowledge with regards to liability Negotiation of subrogated outlays Manage a portfolio of aged debt Liaise with solicitors when our outlay is in litigation Provide updates on aged debt profilin in form of MI reporting What we're looking for: Able to work to tight timescales Highly motivated self-starter Able to pay attention to detail Analytically minded Regulatory aware A strong communicator and able to communicate well at all levels both verbally and in writing Highly self-motivated Pro-active thinker, clear, focused and a determined approach to problem solving Persuasive and possesses confident negotiation skills Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
