Ensure the software application works as expected from the user's perspective, from start to finish, encompassing all integrated components and systems. Test Planning & Execution: Developing and implementing comprehensive E2E testing strategies, including test planning, test case design, and test execution. Test Environment Setup: Establishing and maintaining a suitable test environment that closely mirrors the production environment. Scenario Creation: Creating realistic scenarios that mimic how end-users will interact with the application. Defect Identification & Reporting: Identifying, documenting, and reporting defects found during testing, working with developers to resolve issues. Collaboration: Working closely with developers, business analysts, and other stakeholders to ensure a clear understanding of requirements and to facilitate effective testing. Test Automation: Developing and maintaining automated test scripts to streamline the testing process and improve efficiency. API Testing: Testing the application's APIs to ensure they function correctly and integrate with other systems. Data Validation: Validating that data flows correctly between different components and systems. Reporting & Analysis: Providing regular status updates on testing progress and analyzing test results to identify trends and areas for improvement. Key Skills & Qualifications: Strong understanding of software testing methodologies with excellent domain knowledge : Experience with various testing types, including functional, regression, and migration testing. Proficiency in test automation tools: Experience with tools like Selenium, BDD Cucumber Excellent analytical and problem-solving skills: Ability to identify and resolve complex issues. Strong communication and collaboration skills: Ability to effectively communicate with technical and non-technical stakeholders. Experience with Agile development methodologies: Familiarity with Agile principles and practices. Knowledge of API testing and web technologies: Understanding of RESTful APIs and web application architecture. Experience with database testing: Ability to validate data integrity and data flow.
Jul 25, 2025
Full time
Ensure the software application works as expected from the user's perspective, from start to finish, encompassing all integrated components and systems. Test Planning & Execution: Developing and implementing comprehensive E2E testing strategies, including test planning, test case design, and test execution. Test Environment Setup: Establishing and maintaining a suitable test environment that closely mirrors the production environment. Scenario Creation: Creating realistic scenarios that mimic how end-users will interact with the application. Defect Identification & Reporting: Identifying, documenting, and reporting defects found during testing, working with developers to resolve issues. Collaboration: Working closely with developers, business analysts, and other stakeholders to ensure a clear understanding of requirements and to facilitate effective testing. Test Automation: Developing and maintaining automated test scripts to streamline the testing process and improve efficiency. API Testing: Testing the application's APIs to ensure they function correctly and integrate with other systems. Data Validation: Validating that data flows correctly between different components and systems. Reporting & Analysis: Providing regular status updates on testing progress and analyzing test results to identify trends and areas for improvement. Key Skills & Qualifications: Strong understanding of software testing methodologies with excellent domain knowledge : Experience with various testing types, including functional, regression, and migration testing. Proficiency in test automation tools: Experience with tools like Selenium, BDD Cucumber Excellent analytical and problem-solving skills: Ability to identify and resolve complex issues. Strong communication and collaboration skills: Ability to effectively communicate with technical and non-technical stakeholders. Experience with Agile development methodologies: Familiarity with Agile principles and practices. Knowledge of API testing and web technologies: Understanding of RESTful APIs and web application architecture. Experience with database testing: Ability to validate data integrity and data flow.
Requirements Receive call from service desk, L-1 Tech support & Executive support team. Provide Hardware break fix services for laptop & desktop. Provide hardware upgrade services for laptop & desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team. Identify and Share/ recommend new products (H/W & S/W) for evaluation. Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network. Provide assistance for antivirus management. Trouble ticket maintenance and Maintain file and print (Location specific). Conduct user awareness sessions / trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. Implement the corrective/ preventive action identified. Co-ordination with the other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one note , MS project, MS Internet Explorer and other standard desktop applications. Experience on using basic troubleshooting tools I.e RDP. Excellent hands on experience in installation and troubleshooting desktop , Printers , Laptop and other computer peripherals hardware problem. Trouble shooting network issues, file issues with exposure to computer. Ability to co-ordinate with different internal support groups (Like Network, Messaging, Security and change management teams). Ability to physically move PCs on the floor and to the desks. Ability to communicate with the end users and executives (If needed). Ability to work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (IT Service Management framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and ability to lift / move computer equipment. Proven communication skills with multiple levels of an organization, including interaction with senior level management within the company. Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities. Self-driven and resourceful to achieve goals independently as well as work well in groups.
Jul 25, 2025
Full time
Requirements Receive call from service desk, L-1 Tech support & Executive support team. Provide Hardware break fix services for laptop & desktop. Provide hardware upgrade services for laptop & desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team. Identify and Share/ recommend new products (H/W & S/W) for evaluation. Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network. Provide assistance for antivirus management. Trouble ticket maintenance and Maintain file and print (Location specific). Conduct user awareness sessions / trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. Implement the corrective/ preventive action identified. Co-ordination with the other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one note , MS project, MS Internet Explorer and other standard desktop applications. Experience on using basic troubleshooting tools I.e RDP. Excellent hands on experience in installation and troubleshooting desktop , Printers , Laptop and other computer peripherals hardware problem. Trouble shooting network issues, file issues with exposure to computer. Ability to co-ordinate with different internal support groups (Like Network, Messaging, Security and change management teams). Ability to physically move PCs on the floor and to the desks. Ability to communicate with the end users and executives (If needed). Ability to work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (IT Service Management framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and ability to lift / move computer equipment. Proven communication skills with multiple levels of an organization, including interaction with senior level management within the company. Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities. Self-driven and resourceful to achieve goals independently as well as work well in groups.
Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution design by translating requirements into user stories, functional specs, or process flows. Act as a liaison between business stakeholders, technical teams, and third-party vendors to ensure alignment and successful delivery. Post Execution & Implementation Reviews Lead post-execution reviews to assess whether projects met business goals, timelines, and ROI expectations. Conduct root cause analysis on underperformance or deviations. Present review findings and recommendations to stakeholders and governance forums for improvement actions. Actively maintains a plan and whom is responsible to gather all of the required information to perform discovery. Governance & Compliance Define and track project and service governance metrics (e.g., SLAs, KPIs, Risk & Controls). Ensure alignment with enterprise governance frameworks and audit readiness. Create dashboards and reporting templates for tracking project health and service compliance. Service Improvement & Operational Excellence Drive continuous service improvement (CSI) initiatives using ITIL. Work with operations and incident/problem teams to identify recurring issues and recommend fixes. Develop and monitor improvement plans, value realization reports, and benefit tracking.
Jul 23, 2025
Full time
Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution design by translating requirements into user stories, functional specs, or process flows. Act as a liaison between business stakeholders, technical teams, and third-party vendors to ensure alignment and successful delivery. Post Execution & Implementation Reviews Lead post-execution reviews to assess whether projects met business goals, timelines, and ROI expectations. Conduct root cause analysis on underperformance or deviations. Present review findings and recommendations to stakeholders and governance forums for improvement actions. Actively maintains a plan and whom is responsible to gather all of the required information to perform discovery. Governance & Compliance Define and track project and service governance metrics (e.g., SLAs, KPIs, Risk & Controls). Ensure alignment with enterprise governance frameworks and audit readiness. Create dashboards and reporting templates for tracking project health and service compliance. Service Improvement & Operational Excellence Drive continuous service improvement (CSI) initiatives using ITIL. Work with operations and incident/problem teams to identify recurring issues and recommend fixes. Develop and monitor improvement plans, value realization reports, and benefit tracking.
Business Consultant We have a new and exciting opportunity to join the CIO RBB team as an Business Consultant, working towards creating an excellent Business Banking proposition. This role will support the Programme with Business and Technical analysis in a variety of settings, focussing predominantly on customer journey and control mapping. The difference you will make. Acting as a key interface between the business sponsors and stakeholders and the technology and delivery teams. Creating detailed and thorough as-is analysis and designing to-be processes in line with architecture requirements. Working proactively in unclear circumstances to thrive in a challenging environment. Engaging with project team members and stakeholders to ensure business requirements are captured and outcomes are maximised. Ensuring timely and consistent communication to project manager and stakeholders on progress, impacts, and changes. Understand the business requirements to refine and translate them into technical requirements. What you will bring. Mandatory experience in Banking processes - onboarding, KYC etc. Knowledge and experience of implementing business analysis & change management principles, methodologies, and tools. Proven experience of BA & Change Management approaches, tools, and phases of a project life cycle. Ability to build strong working relationships with programme team members and stakeholders to support effective delivery responsibilities. Excellent analytical, problem solving and communication skills. A deep knowledge of Agile methodology and principles, including the creation of user stories based on the readiness definition, and to remain up to date with new practices. Recognising business requirements, analysing user stories, and managing the backlog based on product owner prioritisation. Experience in solution design and architectural forums taking solutions through for approval. It would also be nice for you to have. Agile Certification. Experience with large-scale organisational change efforts and knowledge of cloud-based technologies and knowledge of API/Microservices & App Development. Demonstrated organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail. Willing to take action and enjoy working in a fast paced, dynamic environment. Knowledge of Atlassian tools (Jira/Confluence) & how to leverage their reporting capabilities.
Jul 09, 2025
Full time
Business Consultant We have a new and exciting opportunity to join the CIO RBB team as an Business Consultant, working towards creating an excellent Business Banking proposition. This role will support the Programme with Business and Technical analysis in a variety of settings, focussing predominantly on customer journey and control mapping. The difference you will make. Acting as a key interface between the business sponsors and stakeholders and the technology and delivery teams. Creating detailed and thorough as-is analysis and designing to-be processes in line with architecture requirements. Working proactively in unclear circumstances to thrive in a challenging environment. Engaging with project team members and stakeholders to ensure business requirements are captured and outcomes are maximised. Ensuring timely and consistent communication to project manager and stakeholders on progress, impacts, and changes. Understand the business requirements to refine and translate them into technical requirements. What you will bring. Mandatory experience in Banking processes - onboarding, KYC etc. Knowledge and experience of implementing business analysis & change management principles, methodologies, and tools. Proven experience of BA & Change Management approaches, tools, and phases of a project life cycle. Ability to build strong working relationships with programme team members and stakeholders to support effective delivery responsibilities. Excellent analytical, problem solving and communication skills. A deep knowledge of Agile methodology and principles, including the creation of user stories based on the readiness definition, and to remain up to date with new practices. Recognising business requirements, analysing user stories, and managing the backlog based on product owner prioritisation. Experience in solution design and architectural forums taking solutions through for approval. It would also be nice for you to have. Agile Certification. Experience with large-scale organisational change efforts and knowledge of cloud-based technologies and knowledge of API/Microservices & App Development. Demonstrated organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail. Willing to take action and enjoy working in a fast paced, dynamic environment. Knowledge of Atlassian tools (Jira/Confluence) & how to leverage their reporting capabilities.
