Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Jul 02, 2025
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Arcas Technology is partnered with a leading charity who are currently looking for an experienced Infrastructure Manager to join their business on a permanent basis. You will lead the design, implementation, and ongoing management of the organisation's IT infrastructure to ensure its reliability, performance, and security. This role encompasses responsibility for hardware, software, networks, and security systems, providing dependable and efficient technology solutions for both internal and external stakeholders. Key Responsibilities: Designing and implementing robust IT infrastructure solutions. Managing and maintaining network and security systems. Monitoring and optimising system performance. Overseeing backups and disaster recovery processes. Maintaining comprehensive documentation of systems and processes. Collaborating with leadership to ensure IT infrastructure aligns with strategic goals and budgetary priorities. Providing guidance and support to IT operations staff, including 2nd and 3rd line support, to facilitate efficient issue resolution. Stepping in to provide support or cover for IT team members during absences or emergencies. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Feb 12, 2025
Full time
Arcas Technology is partnered with a leading charity who are currently looking for an experienced Infrastructure Manager to join their business on a permanent basis. You will lead the design, implementation, and ongoing management of the organisation's IT infrastructure to ensure its reliability, performance, and security. This role encompasses responsibility for hardware, software, networks, and security systems, providing dependable and efficient technology solutions for both internal and external stakeholders. Key Responsibilities: Designing and implementing robust IT infrastructure solutions. Managing and maintaining network and security systems. Monitoring and optimising system performance. Overseeing backups and disaster recovery processes. Maintaining comprehensive documentation of systems and processes. Collaborating with leadership to ensure IT infrastructure aligns with strategic goals and budgetary priorities. Providing guidance and support to IT operations staff, including 2nd and 3rd line support, to facilitate efficient issue resolution. Stepping in to provide support or cover for IT team members during absences or emergencies. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
A leading Telecommunications company is currently seeking an experienced IT Infrastructure Engineer to join their team on a permanent basis. The company is looking for a candidate to provide expert technical support for customer servers and systems, ensure the smooth operation of IT environments, and contribute to the management of global infrastructure and internal corporate systems. Key Responsibilities Administer customer IT equipment and networks, including: Implementation of patches and firmware updates. Configuration of servers and other equipment. Ensuring backups are completed and conducting test restores. Ensure the smooth running and patching of customer environments, monitoring performance and usage, and addressing hardware/software obsolescence. Provide fault diagnosis and resolution for customer issues, maintaining ownership of problems until resolution, regularly updating users, and logging all issues within the ticketing system. Follow departmental change control processes and adhere to cybersecurity policies. Build IT hosting infrastructures, including storage, virtual environments, email, and backups. Configure and build laptops and PCs to internal and customer specifications, ensuring compliance with IT security policies and accreditation standards. Liaise with external suppliers for issues that cannot be resolved in-house. Continuously evaluate existing processes to improve efficiency and effectiveness, working with team leads to implement best practices. Research and recommend products, services, protocols, and standards to support IT procurement and development efforts. Key Skills Windows Server 2019/2022 build, configure, troubleshoot. Windows 10/11 desktop environments build, troubleshoot, patching. IT Security, including antivirus and firewalls. VMware build, high availability, configure, troubleshoot. TCP/IP networking concepts routing, switching, firewalling, including Layer 7 firewalls. Ability to work both independently and as part of a team. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Jan 29, 2025
Full time
A leading Telecommunications company is currently seeking an experienced IT Infrastructure Engineer to join their team on a permanent basis. The company is looking for a candidate to provide expert technical support for customer servers and systems, ensure the smooth operation of IT environments, and contribute to the management of global infrastructure and internal corporate systems. Key Responsibilities Administer customer IT equipment and networks, including: Implementation of patches and firmware updates. Configuration of servers and other equipment. Ensuring backups are completed and conducting test restores. Ensure the smooth running and patching of customer environments, monitoring performance and usage, and addressing hardware/software obsolescence. Provide fault diagnosis and resolution for customer issues, maintaining ownership of problems until resolution, regularly updating users, and logging all issues within the ticketing system. Follow departmental change control processes and adhere to cybersecurity policies. Build IT hosting infrastructures, including storage, virtual environments, email, and backups. Configure and build laptops and PCs to internal and customer specifications, ensuring compliance with IT security policies and accreditation standards. Liaise with external suppliers for issues that cannot be resolved in-house. Continuously evaluate existing processes to improve efficiency and effectiveness, working with team leads to implement best practices. Research and recommend products, services, protocols, and standards to support IT procurement and development efforts. Key Skills Windows Server 2019/2022 build, configure, troubleshoot. Windows 10/11 desktop environments build, troubleshoot, patching. IT Security, including antivirus and firewalls. VMware build, high availability, configure, troubleshoot. TCP/IP networking concepts routing, switching, firewalling, including Layer 7 firewalls. Ability to work both independently and as part of a team. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
