Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go-to contact for thousands of creators who've completed campaigns with us - making sure their post-campaign payment questions, concerns, and issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You'll also help us spot friction points, improve processes, and reduce delays at scale. This is a global role, with a majority of queries originating from the UK and US. Flexible working hours may be required for handling queries across key timezones. 3 best things about the job You'll work directly with creators and agents globally, solving their queries quickly and strengthening our relationships. You'll be a key part in shaping our creator payment experience, with the freedom and autonomy to build things better, your way. You'll be the creator's voice within the business - respected for your ability to spot issues, raise the right flags, and drive improvements that protect both experience and process. Measures of success - In the first few months, you would have: Been fully trained on Hubspot, our internally developed platform Waves, and our ticketing system which you will use to triage queries Confidently started managing the payments inbox and taking over queries handed off by Client Services Understood the common root causes of payment delays or errors, and how to triage them Established working relationships with Finance, Client Services, and Product for escalations Designed or improved at least two internal processes Success Metrics Response Time: >95% responses within 1 business day Inbox Management: Reduction in repeat queries from the same creator or agent Reporting & Insight: Monthly reporting on payment issues with actionable insights Internal stakeholder satisfaction: Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to find the source of the issue, resolve it quickly, and prevent it from recurring Maintain a calm, solutions-first approach in all creator interactions Own the tracking of tax forms (e.g., W-8/W-9) and payment compliance docs Escalate repeat-negative experiences or risks for proactive management Payment Process Stewardship Monitor billing handovers to ensure client invoicing happens on time - preventing downstream delays for creators Create and update internal policies and processes to improve speed and consistency in issue resolution. Build and maintain clear escalation playbooks for common issues. Protect the integrity of the payment process by making sure exceptions remain rare, justified, and well-documented Produce a monthly "State of Creator Payments" report, summarising query trends, delays, root causes, and action points for improvements Run quarterly pulse checks to gather creator feedback on their payment experience Campaign Insight & Collaboration Support Client Services teams with contracting or creator onboarding tasks from time to time Use frontline insight to advocate for the creator experience in system developments or process changes Track Talent Agencies we work with and maintain an up-to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to support creators globally when needed Hands-on, collaborative, and proactive What you will need 5+ years in customer service, talent management, community management, or creator support (ideally in influencer marketing or tech) Experience in high-volume service environments - such as hospitality or retail - where resolving queries and managing expectations was a daily priority Exceptional written and verbal communication skills - you're clear, concise, and human in tone Comfortable using multiple tools and systems A genuine interest in the influencer space, and an excitement to connect with the people and agencies shaping it. A builder's mindset - you're happy improving things that aren't perfect yet Highly organised, responsive, and above all, calm under pressure
Aug 14, 2025
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go-to contact for thousands of creators who've completed campaigns with us - making sure their post-campaign payment questions, concerns, and issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You'll also help us spot friction points, improve processes, and reduce delays at scale. This is a global role, with a majority of queries originating from the UK and US. Flexible working hours may be required for handling queries across key timezones. 3 best things about the job You'll work directly with creators and agents globally, solving their queries quickly and strengthening our relationships. You'll be a key part in shaping our creator payment experience, with the freedom and autonomy to build things better, your way. You'll be the creator's voice within the business - respected for your ability to spot issues, raise the right flags, and drive improvements that protect both experience and process. Measures of success - In the first few months, you would have: Been fully trained on Hubspot, our internally developed platform Waves, and our ticketing system which you will use to triage queries Confidently started managing the payments inbox and taking over queries handed off by Client Services Understood the common root causes of payment delays or errors, and how to triage them Established working relationships with Finance, Client Services, and Product for escalations Designed or improved at least two internal processes Success Metrics Response Time: >95% responses within 1 business day Inbox Management: Reduction in repeat queries from the same creator or agent Reporting & Insight: Monthly reporting on payment issues with actionable insights Internal stakeholder satisfaction: Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to find the source of the issue, resolve it quickly, and prevent it from recurring Maintain a calm, solutions-first approach in all creator interactions Own the tracking of tax forms (e.g., W-8/W-9) and payment compliance docs Escalate repeat-negative experiences or risks for proactive management Payment Process Stewardship Monitor billing handovers to ensure client invoicing happens on time - preventing downstream delays for creators Create and update internal policies and processes to improve speed and consistency in issue resolution. Build and maintain clear escalation playbooks for common issues. Protect the integrity of the payment process by making sure exceptions remain rare, justified, and well-documented Produce a monthly "State of Creator Payments" report, summarising query trends, delays, root causes, and action points for improvements Run quarterly pulse checks to gather creator feedback on their payment experience Campaign Insight & Collaboration Support Client Services teams with contracting or creator onboarding tasks from time to time Use frontline insight to advocate for the creator experience in system developments or process changes Track Talent Agencies we work with and maintain an up-to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to support creators globally when needed Hands-on, collaborative, and proactive What you will need 5+ years in customer service, talent management, community management, or creator support (ideally in influencer marketing or tech) Experience in high-volume service environments - such as hospitality or retail - where resolving queries and managing expectations was a daily priority Exceptional written and verbal communication skills - you're clear, concise, and human in tone Comfortable using multiple tools and systems A genuine interest in the influencer space, and an excitement to connect with the people and agencies shaping it. A builder's mindset - you're happy improving things that aren't perfect yet Highly organised, responsive, and above all, calm under pressure
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of TikTok, Snap, YouTube and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 170+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Description The Creative StrategyDirector is the driving force behind our mission - to move the marketing industry forward by humanizing brands. Charged with leading the development and delivery of market leading, creator first strategic solutions and creative ideas that connect with audiences, drive real world impact and ultimately deliver meaningful results for our clients. We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, creators! You will lead a team of Creative and Content Strategists, tasked with working across a spectrum of client asks from long-term brand platforms, to always on ambassador programmes, to agile / reactive trend grabbing briefs - owning creative strategy, creator alignment and concept development from end to end. This is a hands-on role for someone deeply immersed in creators and social culture, with an ability to turn insight into creative that audiences want to consume, creators are excited to make, and brands want to buy. As a key member within our creative solutions teams, you will play a lead role in supporting the VP, Creative Solutions with identifying opportunities for the growth and productization of our offering, in partnership with your colleagues in our Production, Paid Media and Measurement & Insights teams. 3 Best Things About The Job Building and leading a best-in-market creator first creative unit, inventing ground breaking influencer marketing ideas and strategies. Getting to pitch, work and execute on some of the biggest brands in the world on a daily basis. Working as part of a multidisciplinary creative solutions leadership team, building innovative creator marketing solutions across the breath of creative, media and commerce. In the first few months you would have Become an expert on the creator marketing landscape and how we position our products and services to maximise our opportunity in the market Delivered original, insight-led creative strategy that performs across multiple creator-first campaigns. Embedded yourself with our key clients and partners, and gathered key insights about their business challenges and objectives Taken part in a handful of large pitches with blue-chip brands, overseeing the creation and articulation of market leading influencer marketing solutions. Taken part in thought leadership pieces and marketing events / opportunities to help drive salience of Influencers brand in the market Key Responsibilities: Lead, Manage and Be Accountable for the teams who produce all of our creative and strategic output for our key clients and new business prospects, helping Influencer to win new clients and growing existing ones. Deliver best in class strategic output: Ensuring strategy work is best-in-class, insight driven and fully answers the challenges set out in the brief. ensuring it is born out of an inherent comprehension of platform, audience and creator insight. Leading the development of game changing ideas: Bringing colour and life to our RTB's. From conceptual creative that can break out of the social space, through to a deep understanding of the creative formats that audiences on each social platform love to watch, you'll be responsible for ensuring our ideas synthesise our strategies, deliver on our clients briefs and create impact on social. Distribution strategy: Work closely with the Associate Paid Media Director to ensure that distribution strategies are baked into the core of all of our creative strategy output. Pitching and presenting ; You will be responsible for pitching work to both new and existing clients. An exceptional presenter, you know how to frame both strategy and creative work in the best possible way, combining them into a singular narrative that clients can understand and buy into. Process, prioritisation and resource management: Managing workload, operations, processes and capacity within the team, as well as ensuring that output is delivered on-time and with appropriate feedback from relevant stakeholders across the business. Requirements: We are seeking a candidate with 10+ years of experience in marketing; having played a lead role in creative solutions functions within the marketing and media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders You have an appetite for new challenges and a constant drive towards improvement A self-starter who can build and manage the processes necessary to both deliver success and measure performance Our Hiring Process 1st round: Initial Screening call with Talent Acquisition Lead 2nd round: Interview with Hiring Manager + Team Member 3rd round: Interview + Task with Hiring Manager + Team Member Join the team & In return you'll get: An opportunity to work in a fun, progressive team with a passion for making Influencer an amazing, diverse and equitable place to work Flexi working hours & Working From Home + 4pm finish on Friday! 25 days holiday a year (plus bank holidays) Activities to improve your mental and physical wellbeing Large progressions for growth - you'll be a key player in the next stage of growth for our company The choice of Health Insurance through Vitality or Juno EAP through Health Assured Cycle to Work Scheme Free breakfast and end of month free lunch Thursdays (when in office!) Yearly tenure celebrations! At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Aug 13, 2025
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of TikTok, Snap, YouTube and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 170+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Description The Creative StrategyDirector is the driving force behind our mission - to move the marketing industry forward by humanizing brands. Charged with leading the development and delivery of market leading, creator first strategic solutions and creative ideas that connect with audiences, drive real world impact and ultimately deliver meaningful results for our clients. We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, creators! You will lead a team of Creative and Content Strategists, tasked with working across a spectrum of client asks from long-term brand platforms, to always on ambassador programmes, to agile / reactive trend grabbing briefs - owning creative strategy, creator alignment and concept development from end to end. This is a hands-on role for someone deeply immersed in creators and social culture, with an ability to turn insight into creative that audiences want to consume, creators are excited to make, and brands want to buy. As a key member within our creative solutions teams, you will play a lead role in supporting the VP, Creative Solutions with identifying opportunities for the growth and productization of our offering, in partnership with your colleagues in our Production, Paid Media and Measurement & Insights teams. 3 Best Things About The Job Building and leading a best-in-market creator first creative unit, inventing ground breaking influencer marketing ideas and strategies. Getting to pitch, work and execute on some of the biggest brands in the world on a daily basis. Working as part of a multidisciplinary creative solutions leadership team, building innovative creator marketing solutions across the breath of creative, media and commerce. In the first few months you would have Become an expert on the creator marketing landscape and how we position our products and services to maximise our opportunity in the market Delivered original, insight-led creative strategy that performs across multiple creator-first campaigns. Embedded yourself with our key clients and partners, and gathered key insights about their business challenges and objectives Taken part in a handful of large pitches with blue-chip brands, overseeing the creation and articulation of market leading influencer marketing solutions. Taken part in thought leadership pieces and marketing events / opportunities to help drive salience of Influencers brand in the market Key Responsibilities: Lead, Manage and Be Accountable for the teams who produce all of our creative and strategic output for our key clients and new business prospects, helping Influencer to win new clients and growing existing ones. Deliver best in class strategic output: Ensuring strategy work is best-in-class, insight driven and fully answers the challenges set out in the brief. ensuring it is born out of an inherent comprehension of platform, audience and creator insight. Leading the development of game changing ideas: Bringing colour and life to our RTB's. From conceptual creative that can break out of the social space, through to a deep understanding of the creative formats that audiences on each social platform love to watch, you'll be responsible for ensuring our ideas synthesise our strategies, deliver on our clients briefs and create impact on social. Distribution strategy: Work closely with the Associate Paid Media Director to ensure that distribution strategies are baked into the core of all of our creative strategy output. Pitching and presenting ; You will be responsible for pitching work to both new and existing clients. An exceptional presenter, you know how to frame both strategy and creative work in the best possible way, combining them into a singular narrative that clients can understand and buy into. Process, prioritisation and resource management: Managing workload, operations, processes and capacity within the team, as well as ensuring that output is delivered on-time and with appropriate feedback from relevant stakeholders across the business. Requirements: We are seeking a candidate with 10+ years of experience in marketing; having played a lead role in creative solutions functions within the marketing and media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders You have an appetite for new challenges and a constant drive towards improvement A self-starter who can build and manage the processes necessary to both deliver success and measure performance Our Hiring Process 1st round: Initial Screening call with Talent Acquisition Lead 2nd round: Interview with Hiring Manager + Team Member 3rd round: Interview + Task with Hiring Manager + Team Member Join the team & In return you'll get: An opportunity to work in a fun, progressive team with a passion for making Influencer an amazing, diverse and equitable place to work Flexi working hours & Working From Home + 4pm finish on Friday! 25 days holiday a year (plus bank holidays) Activities to improve your mental and physical wellbeing Large progressions for growth - you'll be a key player in the next stage of growth for our company The choice of Health Insurance through Vitality or Juno EAP through Health Assured Cycle to Work Scheme Free breakfast and end of month free lunch Thursdays (when in office!) Yearly tenure celebrations! At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Director of Commerce Reporting of the role Jenny Penich, President NA Overview of the job We're looking for a commercially minded leader to launch and lead our affiliate and commerce offering across global markets, beginning with TikTok Shop and expanding into the broader affiliate marketing and platform landscape, building bespoke solutions for our clients and bringing them to life. As Director of Commerce, you will develop and own the go-to-market strategy for our affiliate services, educate our internal teams, and partner with clients and platforms to activate programs that drive measurable ROI. This role requires deep expertise in performance marketing, creator commerce, and affiliate ecosystems with the ability to both shape the vision and execute with precision. 3 best things about the job Launch opportunity: Build a global capability from the ground up at the intersection of creators, commerce, and performance. Strategic and high impact: Shape agency growth in a space that is a top priority for brands and platforms alike. Cross-functional leadership: Collaborate with sales, paid media, measurement and strategy teams across the U.S., EMEA, and beyond. Measures of success - In the first few months, you would have: Launch a clear and compelling affiliate go-to-market strategy, starting with TikTok Shop Deliver internal education and tools that enable our commercial teams to confidently sell affiliate programs Build relationships with affiliate platforms and secure strategic partnerships Actively support new business pitches and client growth opportunities by showcasing our affiliate capabilities Define commission and incentive structures tailored to brand KPIs Advise on operational requirements for post sale execution, including staffing and workflow recommendations Train our paid media and measurement teams on how affiliate and performance goals influence media planning and measurement Roles & Responsibilities: Define, document, and roll out the global affiliate commerce strategy for Influencer Serve as the internal point of contact for all affiliate-related queries, best practices, and client conversations Equip and train global commercial teams to identify opportunities, pitch affiliate solutions, and communicate value clearly Develop and manage relationships with key affiliate platforms and technology partners Design scalable, tiered commission structures to support a range of brand objectives Participate in new business pitches and key client meetings to represent the affiliate opportunity Lead development of a dedicated affiliate team across strategy, delivery and measurement teams. Educate and upskill Paid Media team on creator content amplification and commerce-oriented media strategy Stay ahead of platform changes, commerce trends, and performance benchmarks to continually evolve our offering What you will need: 7+ years of experience in affiliate marketing, eCommerce strategy, performance media, or creator commerce Proven track record building affiliate or commerce services within a media, agency, or creator-first business Deep knowledge of affiliate platforms (TikTok Shop, Amazon Associates, LTK, ShopMy, Rakuten, CJ, etc.) Excellent communication and presentation skills and able to translate complex concepts for internal and external stakeholders Leadership experience in matrixed or cross-functional teams Experience negotiating and managing strategic partnerships and building commission structures Entrepreneurial mindset and comfortable building from scratch, iterating fast, and wearing many hats Understanding paid social amplification tactics and creator licensing A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Jul 13, 2025
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Director of Commerce Reporting of the role Jenny Penich, President NA Overview of the job We're looking for a commercially minded leader to launch and lead our affiliate and commerce offering across global markets, beginning with TikTok Shop and expanding into the broader affiliate marketing and platform landscape, building bespoke solutions for our clients and bringing them to life. As Director of Commerce, you will develop and own the go-to-market strategy for our affiliate services, educate our internal teams, and partner with clients and platforms to activate programs that drive measurable ROI. This role requires deep expertise in performance marketing, creator commerce, and affiliate ecosystems with the ability to both shape the vision and execute with precision. 3 best things about the job Launch opportunity: Build a global capability from the ground up at the intersection of creators, commerce, and performance. Strategic and high impact: Shape agency growth in a space that is a top priority for brands and platforms alike. Cross-functional leadership: Collaborate with sales, paid media, measurement and strategy teams across the U.S., EMEA, and beyond. Measures of success - In the first few months, you would have: Launch a clear and compelling affiliate go-to-market strategy, starting with TikTok Shop Deliver internal education and tools that enable our commercial teams to confidently sell affiliate programs Build relationships with affiliate platforms and secure strategic partnerships Actively support new business pitches and client growth opportunities by showcasing our affiliate capabilities Define commission and incentive structures tailored to brand KPIs Advise on operational requirements for post sale execution, including staffing and workflow recommendations Train our paid media and measurement teams on how affiliate and performance goals influence media planning and measurement Roles & Responsibilities: Define, document, and roll out the global affiliate commerce strategy for Influencer Serve as the internal point of contact for all affiliate-related queries, best practices, and client conversations Equip and train global commercial teams to identify opportunities, pitch affiliate solutions, and communicate value clearly Develop and manage relationships with key affiliate platforms and technology partners Design scalable, tiered commission structures to support a range of brand objectives Participate in new business pitches and key client meetings to represent the affiliate opportunity Lead development of a dedicated affiliate team across strategy, delivery and measurement teams. Educate and upskill Paid Media team on creator content amplification and commerce-oriented media strategy Stay ahead of platform changes, commerce trends, and performance benchmarks to continually evolve our offering What you will need: 7+ years of experience in affiliate marketing, eCommerce strategy, performance media, or creator commerce Proven track record building affiliate or commerce services within a media, agency, or creator-first business Deep knowledge of affiliate platforms (TikTok Shop, Amazon Associates, LTK, ShopMy, Rakuten, CJ, etc.) Excellent communication and presentation skills and able to translate complex concepts for internal and external stakeholders Leadership experience in matrixed or cross-functional teams Experience negotiating and managing strategic partnerships and building commission structures Entrepreneurial mindset and comfortable building from scratch, iterating fast, and wearing many hats Understanding paid social amplification tactics and creator licensing A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.