Send
Dec 16, 2025
Full time
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £115,000 - £125,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Solution Architect Role Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you'll contribute to delivering complex digital transformation projects for Send's clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You'll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering. About Send In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise. By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility. In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US. The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as Solution Architect Technical Solution Definition Define and architect technical solutions tailored to client requirements. Develop comprehensive technical documentation and solution designs. Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution. Ensure scalability, performance, and reliability of the designed solutions. Client Engagement Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements. Provide consultancy and expert advice to clients on best practices and optimal technical solutions. Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings. Support SIs and partners in executing digital transformation projects. Workflow Design Design and develop workflows to enhance the underwriting workbench solution. Ensure workflows are efficient, scalable, and aligned with client requirements. Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform. Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. The Skills and Experience Needed for the Solution Architect Role Proven experience in solution consulting, particularly within the insurance or financial services industry. Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing. Demonstrated ability to define and architect technical solutions and develop comprehensive documentation. Excellent consultancy skills with a proven track record of working effectively with clients, especially within insurance or financial services. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. A proactive and collaborative approach to problem-solving and project execution. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day. Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents. Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth. Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more. Solution Architect - Recruitment Process Our recruitment process for Solution Architect role consists of at least three stages: Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role. Stage 2 - Interview with Gari Gono, Head of Customer Solutions (45 minutes) Stage 3 - Interview with Tash Bond, Chief Customer Officer (30 minutes) 30-minute call with a Send Founder At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance. If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that. We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status. We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it. If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application we want to ensure your experience is as smooth and comfortable as possible. Need support with your application or have a question about the role? Email us at . At Send, we are committed to fostering a diverse, inclusive, and equitable workplace. The following demographic questions are optional and intended solely for the purpose of monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.