Bulkhaul

Job Title: Customer Service Representative Location: Middlesbrough Salary: Competitive, dependent upon experience and qualifications Job Type: Permanent, Full Time About Bulkhaul: Bulkhaul Limited, established in 1981, is a global leader in the transportation of bulk liquids, dry bulk and gases. We are committed to delivering reliable, efficient, and safe logistics solutions to our customers worldwide. Our Middlesbrough headquarters fosters a dynamic and fast-paced environment where dedication and teamwork are the cornerstones of our success. About the Role: We are looking for a proactive and detail-oriented Customer Service Representative to support our commercial team. The ideal candidate will assist in managing customer relationships, preparing commercial documentation, and contributing to the overall effectiveness of our commercial operations. This role requires excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Assist in managing customer accounts and maintaining strong relationships with clients. Prepare and process commercial documentation, including quotes and invoices. Support the commercial team in negotiating and finalising agreements with customers. Monitor and track commercial activities to ensure compliance with company policies and procedures. Conduct market research to identify potential business opportunities and provide insights to the commercial team. Coordinate with internal departments to ensure seamless execution of commercial operations. Handle customer enquiries and provide timely and accurate information. Assist in the preparation of reports and presentations for management review. Maintain accurate records and databases related to commercial activities. Provide out of ours cover as required on a rotating basis along with other team members. Ensure compliance with company policies and relevant legal and regulatory requirements. Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the commercial department. About you: Previous experience in a commercial, sales or customer service role is advantageous. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). NVQ Diploma or equivalent; additional qualifications in logistics, supply chain management, or related fields are a plus. Knowledge of commercial and logistics software is an advantage. Proactive problem-solving skills and the ability to work independently and as part of a team. What we offer: Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. 33 days holiday per annum, Including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking / Public transport available Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Click the Apply button to register your interest and you'll be redirected to our careers page to complete the application form. Candidates with the relevant experience or job titles of: Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Customer Service Executive, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, may be considered for this role.

Job Title: Documentation Assistant Location: Middlesbrough - Office Based Salary: Competitive, dependent upon experience and qualifications Job Type: Full Time, Permanent The Company: Bulkhaul Limited is a global leader in the transportation of bulk liquids, dry bulk and gases. Established in 1981, we pride ourselves on providing reliable, efficient, and safe logistics solutions to our customers worldwide. Our Middlesbrough headquarters is a dynamic and fast-paced environment where dedication and teamwork drive our success. The Role: To work as part of the Documentation team preparing and controlling Bills of Lading & associated documentation for containers shipping ex-North American / European ports to destinations worldwide. Key Responsibilities Processing shipping instructions received from customers. Submitting shipping instructions to shipping line prior to documentation cut-off. Checking B/Ls for accuracy. Amending B/Ls as necessary. Verifying on boards with shipping lines. Processing freight invoices in line with pre-agreed tariffs. Distributing B/Ls to customers and overseas offices. Assisting with other areas of the operation. About you: Core Skills/Attributes: Good written and verbal communication skills for use both within and outside the company. Computer literacy - for use in both in-house systems and internet/word-processing applications. Keen eye for detail to ensure documents prepared exactly as specified, and final documentation received from third parties is correct as specified. Organisational skills and ability to act on own initiative - particularly important to control & prioritise workload, ensuring all deadlines at various stages of the process are adhered to. Ability to work as an individual on allocated customers, but also to be aware of requirements of the team when cover might be required. What We Offer: Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be taken to our website to complete your application. Candidates with experience of; Logistics Admin Assistant, Office Administrator, Freight Administrator, Office Administration Assistant, Transport Administrator, Logistics Coordinator, Documentation Administrator, may also be considered for this role.