BG Automotive

Job Summary BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed. Key Responsibilities: Assist with answering all incoming telephone calls in a professional and competent manner over busy periods Make outgoing calls to customers in regard to queries Respond to internal and external enquiries via email and phone in a timely manner Input UK and Export orders via email, over the phone and our electronic ordering system Manage and update customer accounts including new accounts in our internal and WMS system Managing the DPD dashboard daily Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand Keeping the CRM ,Smartsheet updated and working with reports on Power BI Supporting the Customer Service Manager with any other duties & managing their workload while on vacation , these responsibilities will include: Working closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals Dealing with Export documentation for shipping & customs clearance Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market Follow up on actions from meetings with potential customers and follow up internally on the information Updating and following up tasks in the CRM Working with the warehouse to make sure any stock discrepancies are dealt with in our internal systems and customers notified Ensuring any special terms agreed by the Sales Team are updated for invoicing purposes Managing in-house account special orders Training & Experience Essential Experienced in using MS excel for reporting Experience in outlook and word Experince in supervising team members At least 5 plus years experience in a Customer Service role Experience and confidence to communicate with customers & prospects over the phone Confidence to obtain information and sell to customers & prospects Experience in using a CRM system, Smartsheet and Power BI Experience in communicating with Director Level Management Desirable Experience within the automotive aftermarket sector Experience in Export Documentation Knowledge & Personal skills Essential Fluent in English Confident Communicator and senior experience in Customer Service Highly motivated Team working, able to build strong relationship Exceptional time management skills An ability and genuine passion to develop the business Be able to represent BGA in a professional manner Sales Attitude Desirable Multilingual skills What We Offer You: Competitive Salary : We re open to tailoring the job offer to fit your skills and experience. Environment: Work from our modern Swindon offices. Growth Opportunities: Be part of an ambitious, fast-growing company. Supportive Team: Join a close-knit group that values fresh ideas, innovation and teamwork Workplace pension 28 days holiday (including bank holidays) On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years Increased holiday for long service. The role is based in our Swindon office and will be required to work in the office Monday to Friday 9am to 5.15pm

The Product Manager will be responsible for the development of all ranges here at BGA with a key focus on delivering results. The Product Manager will report to the Product Development Manager and will work alongside a team of Product Assistants as well as members of other departments including sales and technical. The overall goal of the role is to contribute to producing a range of products that hit the right place in the market to generate customer interest, increasing sales through our sales channels and sales team. You will need to have automotive experience with a keen eye for detail. Responsibilities will include: Recommend and develop product ranges within the overall company strategy Work closely with other departments covering pricing, technical (quality), marketing, supply chain and sales. Assist with stock management working with Supply Chain Help to maintain and develop our market leading cataloguing on TecDoc and MAM Managing the entire product life cycle from cradle to the grave and all steps in between Competitor analysis and then changes to our offer as a result Assist Sales team with product queries this will include cross referencing, pricing, bill of contents enquiries, sourcing and catalogue requests Experience: Automotive experience, ideally 2 years + An understanding of OE/Aftermarket cataloguing systems Product development/management advantageous Can demonstrate handling and analysing data to prioritise own and team s workload Key skills required: Customer first approach you will need to provide evidence of combining product experience and knowledge with market insight Excellent IT skills especially Microsoft Office and in particular Excel (formulas, pivot tables) Problem solving the ability to foresee pain points and roadblocks and creating a plan to overcome these in a timely and cost-effective way Analytical approach to problem solving Excellent time management and organisational skills Excellent written and oral communication skills Meticulous attention to detail Process driven individual Innovative thinking when problem solving We are looking for someone with a strong work ethic, a self-starter who is able to demonstrate a proactive approach to Product Management with a great level of commitment and dedication to meeting deadlines and high-quality results. Benefits: Workplace pension On-site parking Free tea and coffee Service gifts for 5,10,15 plus years Increased holiday for long service Salary negotiable - DOE

An opportunity for a Business Development Manager to work for a global leader, who manufactures for the automotive aftermarket is available. BGA is the aftermarket division of the British Gaskets Group. We are a world leading original equipment gasket and engine component manufacturer and distributor to many of the world's vehicle and industrial factories. BGA's mission is to supply the world aftermarket with a full range of original quality engine components. This role will focus on generating sales growth from our extensive range of Engine components, steering & suspension components and transmission components within the automotive and engine wholesale sectors. You will be responsible for growing and developing car component sales in the UK. You will have the right commercial acumen to be able to identify profitable growth opportunities within buying groups, key accounts and independent opportunities within the area. You must have sales experience within the Automotive aftermarket sector and ideally you will have experience and knowledge of the UK Buying Groups inc AAG, UAN, The Parts Alliance, RAPID, IFA, A1MS, PDP etc. You will have experience of working in a field sales role and be prepared for the occasional night away or evening work whilst attending trade events etc. You will be a confident communicator as you will be responsible for staff training at factor level. TRAINING & EXPERIENCE: Experience in the Automotive aftermarket industry and strong sales experience Excellent level of PC literacy (Excel, PowerPoint & Word). In return, the company will offer you: Bonus scheme Company car 20 holidays (plus bank holidays), with increased holidays after 2 years service Company pension On site parking Education: A-Level or equivalent (preferred) Experience: Account management: 1 year (preferred) Automotive aftermarket sales: 2 years (preferred) Work Location: On the road If you feel that you have the personality and drive to be a successful Sales Manager, then please apply. Please only apply if you have Automotive Aftermarket sales experience

Join BGA, a globally recognized leader in automotive aftermarket parts, and take the reins on exciting marketing initiatives. From launching innovative campaigns to managing global social media ads, driving new customer acquisition, and strategizing campaigns to grow existing customer relationships, this is your opportunity to make a real impact on a global stage. What Your Day Looks Like: No two days are the same, and you ll thrive in a dynamic environment where you ll: Design and execute bold marketing strategies and promotional campaigns to drive business growth. Manage digital ads, run email marketing campaigns, and analyse results to maximize performance. Build and maintain BGA s online presence, including our website and social media channels. Collaborate with teams across the business to align efforts and achieve shared goals. Partner with influencers worldwide to ensure BGA is represented authentically and effectively. Skills and Experience: We re looking for someone who brings: A customer-focused mindset with excellent communication and relationship-building skills. Creativity and confidence in developing impactful marketing solutions. Strong content creation and campaign expertise. An analytical approach to tracking performance and identifying opportunities for improvement. Marketing expertise, with automotive knowledge being a bonus. Advanced IT skills that will assist with effective marketing campaigns, reporting and tracking. Conducting product analysis to identify opportunities for growth and innovation, track market trends, ensuring BGA products are positioned effectively against competitors. What We Offer You: Competitive Salary: We re open to tailoring the job offer to fit your skills and experience. Environment: Work from our modern Swindon offices. Growth Opportunities: Be part of an ambitious, fast-growing company. Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork. Benefits include: Workplace Pension Free Parking Free tea and coffee Service gifts for 5,10,15 plus years Holiday increases for service Please send a covering letter to tell us why you think you are a great for for the role