CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as the M&A IT Integration Lead We're looking for a strategic and experienced IT leader to join our team as we continue to grow through acquisitions. As the M&A IT Integration Lead, you'll play a critical role in ensuring newly acquired businesses are seamlessly integrated into our technology landscape. You'll work across multiple teams and systems to deliver smooth transitions that support business continuity and long-term success. This is a fantastic opportunity to shape how we scale and evolve our IT capabilities. You'll receive acompetitive salary, acar allowance, aperformance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing. This is some of what you can expect to be doing: Leading the full IT integration lifecycle for each acquisition, from due diligence to post-merger stabilisation Coordinating cross-functional teams across IT, engineering, customer operations, and third-party vendors Managing key workstreams including infrastructure, data migration, systems consolidation, and cybersecurity Acting as the escalation point for IT-related risks and issues during integration Ensuring change management processes are followed, including stakeholder communications and training Reporting progress, risks, and KPIs to senior leadership and programme governance forums What you'll bring to the role You'll be a confident IT programme leader with a strong background in M&A or complex integration environments. You'll also have: Proven experience managing IT integrations or transformations in fast-paced, high-change environments Strong understanding of telecom networks and IT systems (OSS/BSS, CRM, provisioning) Excellent stakeholder management and communication skills Solid knowledge of risk, change, and project governance principles Experience working with Agile and ITIL methodologies A relevant degree in IT, Engineering, or equivalent experience, and ideally a project management certification (e.g., Prince2, MSP, PMP) Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jun 27, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as the M&A IT Integration Lead We're looking for a strategic and experienced IT leader to join our team as we continue to grow through acquisitions. As the M&A IT Integration Lead, you'll play a critical role in ensuring newly acquired businesses are seamlessly integrated into our technology landscape. You'll work across multiple teams and systems to deliver smooth transitions that support business continuity and long-term success. This is a fantastic opportunity to shape how we scale and evolve our IT capabilities. You'll receive acompetitive salary, acar allowance, aperformance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing. This is some of what you can expect to be doing: Leading the full IT integration lifecycle for each acquisition, from due diligence to post-merger stabilisation Coordinating cross-functional teams across IT, engineering, customer operations, and third-party vendors Managing key workstreams including infrastructure, data migration, systems consolidation, and cybersecurity Acting as the escalation point for IT-related risks and issues during integration Ensuring change management processes are followed, including stakeholder communications and training Reporting progress, risks, and KPIs to senior leadership and programme governance forums What you'll bring to the role You'll be a confident IT programme leader with a strong background in M&A or complex integration environments. You'll also have: Proven experience managing IT integrations or transformations in fast-paced, high-change environments Strong understanding of telecom networks and IT systems (OSS/BSS, CRM, provisioning) Excellent stakeholder management and communication skills Solid knowledge of risk, change, and project governance principles Experience working with Agile and ITIL methodologies A relevant degree in IT, Engineering, or equivalent experience, and ideally a project management certification (e.g., Prince2, MSP, PMP) Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as the M&A IT Integration Lead We're looking for a strategic and experienced IT leader to join our team as we continue to grow through acquisitions. As the M&A IT Integration Lead, you'll play a critical role in ensuring newly acquired businesses are seamlessly integrated into our technology landscape. You'll work across multiple teams and systems to deliver smooth transitions that support business continuity and long-term success. This is a fantastic opportunity to shape how we scale and evolve our IT capabilities. You'll receive acompetitive salary, acar allowance, aperformance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing. This is some of what you can expect to be doing: Leading the full IT integration lifecycle for each acquisition, from due diligence to post-merger stabilisation Coordinating cross-functional teams across IT, engineering, customer operations, and third-party vendors Managing key workstreams including infrastructure, data migration, systems consolidation, and cybersecurity Acting as the escalation point for IT-related risks and issues during integration Ensuring change management processes are followed, including stakeholder communications and training Reporting progress, risks, and KPIs to senior leadership and programme governance forums What you'll bring to the role You'll be a confident IT programme leader with a strong background in M&A or complex integration environments. You'll also have: Proven experience managing IT integrations or transformations in fast-paced, high-change environments Strong understanding of telecom networks and IT systems (OSS/BSS, CRM, provisioning) Excellent stakeholder management and communication skills Solid knowledge of risk, change, and project governance principles Experience working with Agile and ITIL methodologies A relevant degree in IT, Engineering, or equivalent experience, and ideally a project management certification (e.g., Prince2, MSP, PMP) Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jun 27, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as the M&A IT Integration Lead We're looking for a strategic and experienced IT leader to join our team as we continue to grow through acquisitions. As the M&A IT Integration Lead, you'll play a critical role in ensuring newly acquired businesses are seamlessly integrated into our technology landscape. You'll work across multiple teams and systems to deliver smooth transitions that support business continuity and long-term success. This is a fantastic opportunity to shape how we scale and evolve our IT capabilities. You'll receive acompetitive salary, acar allowance, aperformance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing. This is some of what you can expect to be doing: Leading the full IT integration lifecycle for each acquisition, from due diligence to post-merger stabilisation Coordinating cross-functional teams across IT, engineering, customer operations, and third-party vendors Managing key workstreams including infrastructure, data migration, systems consolidation, and cybersecurity Acting as the escalation point for IT-related risks and issues during integration Ensuring change management processes are followed, including stakeholder communications and training Reporting progress, risks, and KPIs to senior leadership and programme governance forums What you'll bring to the role You'll be a confident IT programme leader with a strong background in M&A or complex integration environments. You'll also have: Proven experience managing IT integrations or transformations in fast-paced, high-change environments Strong understanding of telecom networks and IT systems (OSS/BSS, CRM, provisioning) Excellent stakeholder management and communication skills Solid knowledge of risk, change, and project governance principles Experience working with Agile and ITIL methodologies A relevant degree in IT, Engineering, or equivalent experience, and ideally a project management certification (e.g., Prince2, MSP, PMP) Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Field Operations Performance & Analytics Manager CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aField Operations Performance & Analytics Manager As our Performance & Analytics Manager, you'll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You'll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team. You'll receive a salary of up to £71,000 , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Designing and implementing a full suite of federated reporting across Field Operations Leading performance governance and owning weekly/monthly business reporting cycles Creating impactful dashboards and reports using tools like Power BI and SQL Analysing data to uncover performance trends, risks, and improvement opportunities Supporting business strategy through operational insight and ROI tracking Championing continuous improvement through data-led project prioritisation and delivery What you'll bring to the role A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You'll also have: Proven experience in performance analytics, ideally within an operational or field-based environment Strong SQL capabilities and experience querying backend databases Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques Confidence working independently and leading cross-functional engagement Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts Exposure to process improvement methodologies such as Lean Six Sigma Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jun 27, 2025
Full time
Field Operations Performance & Analytics Manager CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aField Operations Performance & Analytics Manager As our Performance & Analytics Manager, you'll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You'll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team. You'll receive a salary of up to £71,000 , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Designing and implementing a full suite of federated reporting across Field Operations Leading performance governance and owning weekly/monthly business reporting cycles Creating impactful dashboards and reports using tools like Power BI and SQL Analysing data to uncover performance trends, risks, and improvement opportunities Supporting business strategy through operational insight and ROI tracking Championing continuous improvement through data-led project prioritisation and delivery What you'll bring to the role A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You'll also have: Proven experience in performance analytics, ideally within an operational or field-based environment Strong SQL capabilities and experience querying backend databases Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques Confidence working independently and leading cross-functional engagement Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts Exposure to process improvement methodologies such as Lean Six Sigma Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aTechnical Service Technician 12m FTC As a Technical Service Technician, you'll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you'll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You'll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams. You'll receive a salary of circa £27,000 per annum , plus a 7.5% shift allowance , performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with colleagues across the Service Desk and NOC teams What you'll bring to the role A strong technical background with excellent troubleshooting skills. You'll also have: • Solid technical support experience • Knowledge of WAN technologies • Experience in diagnosing and resolving customer network issues • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols • Network administration experience Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jun 13, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aTechnical Service Technician 12m FTC As a Technical Service Technician, you'll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you'll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You'll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams. You'll receive a salary of circa £27,000 per annum , plus a 7.5% shift allowance , performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with colleagues across the Service Desk and NOC teams What you'll bring to the role A strong technical background with excellent troubleshooting skills. You'll also have: • Solid technical support experience • Knowledge of WAN technologies • Experience in diagnosing and resolving customer network issues • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols • Network administration experience Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aTechnical Service Technician 12m FTC As a Technical Service Technician, you'll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you'll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You'll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams. You'll receive a salary of circa £27,000 per annum , plus a 7.5% shift allowance , performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with colleagues across the Service Desk and NOC teams What you'll bring to the role A strong technical background with excellent troubleshooting skills. You'll also have: • Solid technical support experience • Knowledge of WAN technologies • Experience in diagnosing and resolving customer network issues • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols • Network administration experience Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jun 04, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aTechnical Service Technician 12m FTC As a Technical Service Technician, you'll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you'll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You'll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams. You'll receive a salary of circa £27,000 per annum , plus a 7.5% shift allowance , performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with colleagues across the Service Desk and NOC teams What you'll bring to the role A strong technical background with excellent troubleshooting skills. You'll also have: • Solid technical support experience • Knowledge of WAN technologies • Experience in diagnosing and resolving customer network issues • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols • Network administration experience Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as an Account Manager You will manage a portfolio of established, high-value accounts, focusing on driving their growth and ensuring their success. By leveraging your exceptional account management expertise, you will collaborate seamlessly with internal teams and external stakeholders to achieve outstanding results. Your dedication to building and nurturing long-term relationships will be instrumental in supporting the ongoing success and growth of our organisation. You'll receive a competitive salary, uncapped commission, a car allowance and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Create and maintain account development plans for each account, driving growth and long-term success Oversee the sales pipeline from initial request to final decision, utilising pre-sales and sales support to meet customer expectations efficiently Work closely with legal teams to review and finalise contracts Collaborate with cross-functional teams, including product management and marketing, to represent customer needs and support promotional activities What you'll bring to the role You will have proven sales experience, a self-motivated and proactive approach with a strong attention to detail with expertise in contract review and account management. You'll also have: The ability to secure, onboard, and manage client accounts Ability to collaborate effectively with internal teams and customers, driving results and fostering long-term relationships A broad commercial skillset, including strategic analysis, business planning, project evaluation, relationship development, and transaction negotiation Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Feb 20, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as an Account Manager You will manage a portfolio of established, high-value accounts, focusing on driving their growth and ensuring their success. By leveraging your exceptional account management expertise, you will collaborate seamlessly with internal teams and external stakeholders to achieve outstanding results. Your dedication to building and nurturing long-term relationships will be instrumental in supporting the ongoing success and growth of our organisation. You'll receive a competitive salary, uncapped commission, a car allowance and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Create and maintain account development plans for each account, driving growth and long-term success Oversee the sales pipeline from initial request to final decision, utilising pre-sales and sales support to meet customer expectations efficiently Work closely with legal teams to review and finalise contracts Collaborate with cross-functional teams, including product management and marketing, to represent customer needs and support promotional activities What you'll bring to the role You will have proven sales experience, a self-motivated and proactive approach with a strong attention to detail with expertise in contract review and account management. You'll also have: The ability to secure, onboard, and manage client accounts Ability to collaborate effectively with internal teams and customers, driving results and fostering long-term relationships A broad commercial skillset, including strategic analysis, business planning, project evaluation, relationship development, and transaction negotiation Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Senior Product Marketing Manager You will lead communication strategies for new product features, commercial updates, and pricing changes for our Internet Service Provider (ISP) customers. You'll gather customer insights, collaborate with internal teams, and manage a structured communications calendar to ensure clear and timely messaging. You'll receive a competitive salary, a performance-related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Develop and execute communication plans for product and pricing changes Engage with ISP customers to gather insights and tailor messaging Collaborate with internal teams to ensure clear, effective communication Manage a communications calendar for timely execution What you'll bring to the role You will be experienced in Product Marketing or Communications and have experience extracting insights to understand customer needs and define target audiences / personas. You'll also have: Experience producing creative copy and/or managing creative briefs for comms Commercial awareness and ability to familiarise yourself with fixed communications technology The ability to work together with CRM, technology, customer operations, marketing, commercial and sales teams Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family-friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Feb 16, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Senior Product Marketing Manager You will lead communication strategies for new product features, commercial updates, and pricing changes for our Internet Service Provider (ISP) customers. You'll gather customer insights, collaborate with internal teams, and manage a structured communications calendar to ensure clear and timely messaging. You'll receive a competitive salary, a performance-related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Develop and execute communication plans for product and pricing changes Engage with ISP customers to gather insights and tailor messaging Collaborate with internal teams to ensure clear, effective communication Manage a communications calendar for timely execution What you'll bring to the role You will be experienced in Product Marketing or Communications and have experience extracting insights to understand customer needs and define target audiences / personas. You'll also have: Experience producing creative copy and/or managing creative briefs for comms Commercial awareness and ability to familiarise yourself with fixed communications technology The ability to work together with CRM, technology, customer operations, marketing, commercial and sales teams Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family-friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as an Enterprise GIS Architect You'll be responsible for defining, upholding, and communicating the Information Technology Architecture that supports CityFibre's GIS vision and strategy. The role will ensure that common GIS architecture decisions support both business and IT strategy, and that the GIS architecture delivered aligns with the relevant CityFibre architecture policies, principals, and roadmap. You'll receive a competitive salary of up to £90,000 , a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Capture and maintain current and future GIS architecture; develop roadmaps for investment Define and deliver GIS strategy and roadmap in line with business goals Establish IT principles, governance models, and data policies Conduct architectural reviews and address issues with stakeholders Evaluate internal functions and drive improvements Support early program and project definition What you'll bring to the role You'll have extensive experience with complex system integration projects in telecommunications or utilities. You'll also have: The ability to communicate complex architectures to non-technical stakeholders using a structured analytical approach and quality deliverables Experience managing third parties in architecture definition to ensure design continuity with internal elements Understanding of SWAF (Spatial Web Application Framework) and VMDS (Virtual Model Data Store) Skilled in using best practice methodologies and processes in Telecoms, IT, and Enterprise Architecture, including TM Forum, ITIL, TOGAF, BPMN, and UML Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Feb 15, 2025
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as an Enterprise GIS Architect You'll be responsible for defining, upholding, and communicating the Information Technology Architecture that supports CityFibre's GIS vision and strategy. The role will ensure that common GIS architecture decisions support both business and IT strategy, and that the GIS architecture delivered aligns with the relevant CityFibre architecture policies, principals, and roadmap. You'll receive a competitive salary of up to £90,000 , a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Capture and maintain current and future GIS architecture; develop roadmaps for investment Define and deliver GIS strategy and roadmap in line with business goals Establish IT principles, governance models, and data policies Conduct architectural reviews and address issues with stakeholders Evaluate internal functions and drive improvements Support early program and project definition What you'll bring to the role You'll have extensive experience with complex system integration projects in telecommunications or utilities. You'll also have: The ability to communicate complex architectures to non-technical stakeholders using a structured analytical approach and quality deliverables Experience managing third parties in architecture definition to ensure design continuity with internal elements Understanding of SWAF (Spatial Web Application Framework) and VMDS (Virtual Model Data Store) Skilled in using best practice methodologies and processes in Telecoms, IT, and Enterprise Architecture, including TM Forum, ITIL, TOGAF, BPMN, and UML Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!