Cubitts

E-commerce Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. The Role We're seeking a digitally-obsessed E-Commerce Manager to own and drive all customer touchpoints across e-commerce and CRM. You should be a self-starter who can operate highly autonomously to deliver continuous impact. You'll have autonomy to evolve our online presence while collaborating closely with world-class designers and developers as we seek to reinvent the optical industry and grow the business through meticulous attention to design, quality, and customer experience. Your key responsibilities Own and continuously improve including content strategy, merchandising, technology innovations, and UX enhancements Architect and execute our CRM strategy through compelling broadcast emails, personalized welcome journeys, and thoughtful transactional communications Craft digital storytelling that brings our spectacles, sunglasses, stores, and services to life online Partner with our product team to showcase our collections in ways that highlight their craftsmanship and design excellence Identify, test, and implement conversion optimizations (CRO) based on customer insights and behavioral data Champion a culture of data-informed iteration across all digital touchpoints Key Performance Indicators E-commerce revenue growth E-commerce NPS scores Website conversion rates Repeat customer rates What we're looking for: 4-5 years experience growing an e-commerce business, preferably in premium retail Demonstrated success in building CRM strategies that drive repeat business Proven ability to use data and experimentation to drive revenue growth Outstanding communication skills both with internal stakeholders and customers A passion for design excellence and craft, reflected in exceptional user experiences Strong collaboration skills and the ability to work autonomously Our Values Pioneers We try to improve things, by doing things better or more simply celebrating both innovation and failure. Challenges both themselves and their team to think outside the box Innovate, and improve Leads by example, using their initiative to keep things moving forward Courageous and supportive, urging their team members to take risks and learn from their mistakes An infectious, positive force, no matter what challenges they face Pushes themselves and their team to learn and grow both personally and professionally Proud We take pride in doing things properly, even when we're exhausted. Leads by example by being deeply committed to performing to a high standard Encourages and supports their team to strive for consistency, quality and attention to detail Always goes the extra mile, both in their own work and for their team to ensure things are done properly Inspires and supports their team to find the best possible outcomes and to exceed expectations For all We treat everyone with the same warmth and respect, and without ego. Humble and empathetic, fostering unity and inclusiveness amongst and across teams Shares challenges and encourages their team to overcome them together Communicates openly and honestly,listening to and respecting everyone's point of view Identifies, develops, and celebrates individuals and team strengths and achievements Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training Contract Type: Permanent- 40 hours Salary: £48,168 Job grade: Senior Manager Lvl 1 Reporting to: CEO Location: Office based in Brewery Road, Kings Cross, London