Fluent Commerce

A digital commerce solutions provider is seeking a Senior Consultant to guide clients through all stages of Fluent Commerce OMS implementation. This role involves collaboration with teams to ensure best practices and effective delivery. The ideal candidate has 5-8 years of consulting experience in complex digital projects, strong communication skills, and expertise in agile methodologies. Flexibility, supportive policies, and a collaborative culture are key benefits.

Senior Consultant Application Deadline: 31 March 2026 Department: Expert Services Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Marco Heuer Description The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards. The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery. The role will report into the Head of Expert Services. Key Responsibilities: Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests. Consistently represent the company in a professional and ethical manner. Work with other Expert Services consultants to support client project engagements. Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements. To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines. To be a Product expert, understanding capabilities and best practices of the Fluent platform and products. Lead project Discovery phases to elicit and document business requirements. Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint. Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients. At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements. Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use. Skills, Knowledge & Expertise: Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator. Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning. Experience within multiple complex multi-vendor digital-oriented project implementations. Solutioning within the software product framework and bespoke customisation to meet client needs. Leading and Planning Solution Workshops. Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams. Solution Scoping and Estimation. Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform. Excellent communication and presentation skills. Attention to detail, problem solving and strong analytical thinking. Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics. Exposure to and preferably experience in: Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot) BPM automation tooling: workflow designers Event Driven Architecture Enterprise Architecture Integration Patterns JSON GraphQL and REST APIs Java and React development CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions). Will ideally have experience in one or more of these OMS platforms: Fluent Commerce Manhattan IBM Sterling Mainstreet OMS Order Dynamics Carrier Management Software: ShippIt, Metapack, Temando Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).

Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. The role involves working closely with sales to drive product adoption, conducting business diagnostics, and developing client engagement strategies. Candidates should have 5+ years in customer success with strong communication and analytical skills. This role offers flexibility in working conditions and focuses on creating a supportive culture.