Potter Clarkson LLP

As a Senior Trademark Renewals Administrator, you will play a crucial role in Potter Clarkson's Renewals Department. Your primary responsibilities will include managing the end-to-end renewal process for intellectual property assets, ensuring timely and accurate renewal payments, and maintaining strong client relationships. You will collaborate closely with team members, internal departments and external partners to achieve high client retention rates and satisfaction. This position requires excellent communication skills, a proactive approach, the ability to work independently and offers opportunities for professional development and career advancement. Key Responsibilities Oversee the end-to-end renewal process for a portfolio of intellectual property assets. Assist on documentation to support renewals payments (POA/DOU). Communicate with clients to understand their needs and address any concerns related to intellectual property renewals. Collaborate with internal teams to ensure seamless renewal processes and client satisfaction. Handling internal and external communications. Provide training and support to Renewal Administrators. Handle complex renewal cases and elevate issues as needed. Participate in client meetings and presentations. Maintain accurate records and databases of all renewal activities. Generation of regular reports on the status of IP renewals, upcoming deadlines and future costs. Further responsibilities may be assigned as necessary. Skills and Competencies Minimum BBB at A level in English or Maths. Educated to degree level. Experience in an administration function specifically in Trademark administration. CITMA Paralegal preferred but not essential with relevant experience. Demonstrable experience in an intellectual property role. Strong understanding of intellectual property renewal processes. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong IT skills with an excellent working knowledge of Microsoft Word, Excel and Outlook. Competencies include Communication Skills: Excellent verbal and written communication skills, ensuring clear and effective interaction with colleagues, clients, and stakeholders. Organisational Skills/Attention to detail: Capable of managing multiple tasks and projects simultaneously while maintaining high accuracy and quality standards. Technical Proficiency: Proficient in using relevant software and tools, including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Problem Solving: Demonstrates strong problem solving abilities by identifying issues, analysing data, and developing effective solutions. Teamwork: Works collaboratively with colleagues and other departments to achieve common goals, fostering a positive team environment. Confidentiality: Maintains the highest level of confidentiality when handling sensitive information, adhering to company policies and legal requirements to protect client and company data. The Company Potter Clarkson LLP is one of the leading pan European Intellectual Property law firms, with seven offices across the UK, Denmark, Sweden and Germany. We offer clients a full IP service to support them in achieving their commercial objectives. We pride ourselves in the exceptional level of client care offered by our approachable and engaged team. The firm is consistently ranked in the top tier of major legal guides, such as Legal 500 and MIP. We also hold three independent ISO accreditations which evidence our high level of environmental awareness, service provision and information security. We are committed to promoting a healthy work life balance, and supporting the wellbeing of all our people. We offer a wealth of health and wellbeing benefits and resources including healthcare, attractive flexible working options, sports and social groups, virtual yoga and mindfulness sessions, a virtual wellbeing hub, mental health first aiders, and a busy social calendar. Benefits We offer a flexible working policy, with employees expected to be in the office two - three days per week. Initially, the successful candidate will need to work in the office full-time to facilitate their training and integration into the company. Competitive salary, dependant on experience. Birthday leave. Salary sacrifice pension scheme. One paid day off per year for charitable work. Enhanced parental leave. Electric car scheme. Discretionary annual bonus. Health care packages. Discount vouchers. Cycle to work. Company away days. We are committed to providing a highly supportive, inclusive and stimulating workplace for all our people. Read more about how we're building a more equal, diverse and inclusive culture here.