Who Are We? Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are seeking a Senior Director to lead the strategic direction and management of Travelers' distribution efforts within the London market and specialty sectors. This role is crucial in optimizing business partnerships, driving revenue growth, and ensuring alignment of Travelers' propositions with market demands. The successful candidate will leverage extensive industry experience and market knowledge to build and maintain strong relationships with key accounts and stakeholders. Travelers Europe currently offers flexibility for hybrid work, with employees working three days in the office and two days remotely, subject to policy updates. Key Responsibilities: Strategic Leadership: Develop and implement distribution strategies aligned with overall business objectives for the London market and specialty sectors. Account Management: Manage relationships with large, complex, and strategic accounts, fostering sustainable partnerships. Market Insight and Analysis: Use in-depth knowledge of Lloyd's, Specialty, and UK markets to inform strategies. Internal Collaboration: Coordinate account-related activities across teams, ensuring relevant involvement and knowledge sharing. Business Development: Lead efforts to acquire new business, grow existing accounts, and develop profitable strategies in new areas. Minimum Qualifications: Extensive experience in the commercial insurance industry, especially in the London Market and specialty sectors. Proven success in business development and strategic account management. Strong understanding of Lloyd's and UK marketplace dynamics. Preferred Qualifications: Deep knowledge of local markets, competitors, and Travelers' products. Relevant licenses or professional accreditations. Excellent communication and stakeholder influence skills. What Is in It for You? Private Medical Insurance: Single coverage with options for dependents. Retirement Benefits: Pension contributions with potential for increased company contributions. Holiday Entitlement: Starting at 25 days, with options to purchase additional days. Wellness Program: Resources and counseling to support health and well-being. Volunteer Opportunities: Matching Gift and Volunteer Rewards programs. Employment Practices Travelers is an equal opportunity employer. We value diversity and are committed to inclusion. If you have questions about physical requirements, please contact us via email. Travelers reserves the right to fill the position at a different level. Learn more about our benefits at our website .
Jul 06, 2025
Full time
Who Are We? Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are seeking a Senior Director to lead the strategic direction and management of Travelers' distribution efforts within the London market and specialty sectors. This role is crucial in optimizing business partnerships, driving revenue growth, and ensuring alignment of Travelers' propositions with market demands. The successful candidate will leverage extensive industry experience and market knowledge to build and maintain strong relationships with key accounts and stakeholders. Travelers Europe currently offers flexibility for hybrid work, with employees working three days in the office and two days remotely, subject to policy updates. Key Responsibilities: Strategic Leadership: Develop and implement distribution strategies aligned with overall business objectives for the London market and specialty sectors. Account Management: Manage relationships with large, complex, and strategic accounts, fostering sustainable partnerships. Market Insight and Analysis: Use in-depth knowledge of Lloyd's, Specialty, and UK markets to inform strategies. Internal Collaboration: Coordinate account-related activities across teams, ensuring relevant involvement and knowledge sharing. Business Development: Lead efforts to acquire new business, grow existing accounts, and develop profitable strategies in new areas. Minimum Qualifications: Extensive experience in the commercial insurance industry, especially in the London Market and specialty sectors. Proven success in business development and strategic account management. Strong understanding of Lloyd's and UK marketplace dynamics. Preferred Qualifications: Deep knowledge of local markets, competitors, and Travelers' products. Relevant licenses or professional accreditations. Excellent communication and stakeholder influence skills. What Is in It for You? Private Medical Insurance: Single coverage with options for dependents. Retirement Benefits: Pension contributions with potential for increased company contributions. Holiday Entitlement: Starting at 25 days, with options to purchase additional days. Wellness Program: Resources and counseling to support health and well-being. Volunteer Opportunities: Matching Gift and Volunteer Rewards programs. Employment Practices Travelers is an equal opportunity employer. We value diversity and are committed to inclusion. If you have questions about physical requirements, please contact us via email. Travelers reserves the right to fill the position at a different level. Learn more about our benefits at our website .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? We are looking for an Account Director to join our Distribution team. In this role you will use your previous experience in a similar role to lead and optimise business partnerships and relationships, with one or more strategically significant Accounts, to retain and grow profitable business in line with agreed strategies and targets. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Account Management: Manage commercial relationships with large, complex and strategically important Accounts, working to build mutually advantageous, sustainable business partnerships that meet agreed revenue, business mix and growth targets. Communicate and promote the Travelers' Proposition to Account(s), building wide networks and strong personal relationships at senior levels (eg MD, FD) so as to influence business strategies and ensure continuing commercial alignment. Develop, gain agreement to and implement comprehensive Account Plans that will maximise the business opportunity and 'share of wallet' across multiple lines of business. Develop, negotiate and implement new or enhanced business arrangements, joint marketing activities, service agreements, etc. that will increase revenue, overall 'share of wallet' and expand the business mix, on a profitable basis, in line with the agreed Account Plan. Monitor Account performance and pipeline activities against Plan and expectations, investigating and taking timely action to ensure targets are met and/or performance issues are effectively addressed. Lead the management of relations with assigned Accounts, monitoring the operation of the contact network and taking action as necessary to ensure consistency of message and the prompt and effective resolution of issues arising. Monitor and direct Account-related activities and interactions within Travelers, ensuring the timely involvement of others eg Executive team members, Underwriting, Marketing, etc as may be necessary to grow or win business and maintain or enhance Account relations. Build, maintain and ensure the recording of detailed knowledge and understanding of individual Accounts in order to inform Account planning, communication and management processes. Manage complaints within own licence level in an appropriate fashion to maintain quality and continuity of relationships. New Account Development: Contribute to the wider development of effective business strategies, priorities and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors and Accounts. Lead and/or contribute to the identification, prioritisation and winning of significant new Account relationships, as required, ensuring that the Travelers Proposition is profitable, strategically aligned and commercially attractive to both parties. Other duties as assigned. Perform other duties as assigned. What Will Our Ideal Candidate Have? Extensive experience in the commercial insurance industry and in a business development role. Understanding of both Lloyd's and UK market place. In-depth knowledge of assigned Accounts: organisation, strategy, internal networks and influencers. In-depth knowledge of local market, financial services, competitors and Travelers propositions and products. Relevant licences or professional accreditation required to meet internal, local industry/regulatory codes. Knows how to: Develop commercial relationships in order build sustainable long-term, profitable business partnerships. Identify and manage key Influencers, including Executives, within major businesses. Build and implement complex, multi-level Account Plans. Build and execute commercial negotiating strategies and processes. Appropriately apply a wide range of marketing and selling skills and techniques to retain and generate new business. Make timely and balanced commercial judgements that are based on accurate cost-benefit analysis and reflect long, medium and short-term considerations. Identify, understand and use data and information to inform good planning and decision-making. Identify commercial and market drivers, trends etc. and capitalise on them to develop business. Create effective collaboration across disciplines and functional boundaries. Manage and prioritise activities appropriately. External Business Partnership/ Relationship management. Selling (sophisticated range of technical skills and product related tools/techniques). Business and Account planning. Prospecting. Commercial (business to business) negotiation. Communication (oral, written and presentational). What is a Must Have? Must have good knowledge and experience with broker distribution. Leading compliance and agency knowledge required. What Is in It for You? Private Medical Insurance:On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement:Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jun 27, 2025
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? We are looking for an Account Director to join our Distribution team. In this role you will use your previous experience in a similar role to lead and optimise business partnerships and relationships, with one or more strategically significant Accounts, to retain and grow profitable business in line with agreed strategies and targets. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Account Management: Manage commercial relationships with large, complex and strategically important Accounts, working to build mutually advantageous, sustainable business partnerships that meet agreed revenue, business mix and growth targets. Communicate and promote the Travelers' Proposition to Account(s), building wide networks and strong personal relationships at senior levels (eg MD, FD) so as to influence business strategies and ensure continuing commercial alignment. Develop, gain agreement to and implement comprehensive Account Plans that will maximise the business opportunity and 'share of wallet' across multiple lines of business. Develop, negotiate and implement new or enhanced business arrangements, joint marketing activities, service agreements, etc. that will increase revenue, overall 'share of wallet' and expand the business mix, on a profitable basis, in line with the agreed Account Plan. Monitor Account performance and pipeline activities against Plan and expectations, investigating and taking timely action to ensure targets are met and/or performance issues are effectively addressed. Lead the management of relations with assigned Accounts, monitoring the operation of the contact network and taking action as necessary to ensure consistency of message and the prompt and effective resolution of issues arising. Monitor and direct Account-related activities and interactions within Travelers, ensuring the timely involvement of others eg Executive team members, Underwriting, Marketing, etc as may be necessary to grow or win business and maintain or enhance Account relations. Build, maintain and ensure the recording of detailed knowledge and understanding of individual Accounts in order to inform Account planning, communication and management processes. Manage complaints within own licence level in an appropriate fashion to maintain quality and continuity of relationships. New Account Development: Contribute to the wider development of effective business strategies, priorities and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors and Accounts. Lead and/or contribute to the identification, prioritisation and winning of significant new Account relationships, as required, ensuring that the Travelers Proposition is profitable, strategically aligned and commercially attractive to both parties. Other duties as assigned. Perform other duties as assigned. What Will Our Ideal Candidate Have? Extensive experience in the commercial insurance industry and in a business development role. Understanding of both Lloyd's and UK market place. In-depth knowledge of assigned Accounts: organisation, strategy, internal networks and influencers. In-depth knowledge of local market, financial services, competitors and Travelers propositions and products. Relevant licences or professional accreditation required to meet internal, local industry/regulatory codes. Knows how to: Develop commercial relationships in order build sustainable long-term, profitable business partnerships. Identify and manage key Influencers, including Executives, within major businesses. Build and implement complex, multi-level Account Plans. Build and execute commercial negotiating strategies and processes. Appropriately apply a wide range of marketing and selling skills and techniques to retain and generate new business. Make timely and balanced commercial judgements that are based on accurate cost-benefit analysis and reflect long, medium and short-term considerations. Identify, understand and use data and information to inform good planning and decision-making. Identify commercial and market drivers, trends etc. and capitalise on them to develop business. Create effective collaboration across disciplines and functional boundaries. Manage and prioritise activities appropriately. External Business Partnership/ Relationship management. Selling (sophisticated range of technical skills and product related tools/techniques). Business and Account planning. Prospecting. Commercial (business to business) negotiation. Communication (oral, written and presentational). What is a Must Have? Must have good knowledge and experience with broker distribution. Leading compliance and agency knowledge required. What Is in It for You? Private Medical Insurance:On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement:Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. Primary Job Duties & Responsibilities Accurately record, input, allocate and scan cash received. Process and reconcile outgoing payment requests. Taking a proactive role in managing portfolio of debtors. Perform daily and monthly complex Broker ledger reconciliations. Responding to relevant and complex queries and delivering excellent service. Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams. Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary. Agree performance targets and work towards successful achievement. Liaise with overseas partners in the collection of their debt. Prepare, submit, and maintain bad debts sent to Debt Collectors. Assist in month end closure of receipting, allocations, and Broker reconciliations. Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience. What Will Our Ideal Candidate Have? Credit control experience within insurance or within a Business to Business (B2B) environment preferred. Good working experience of Excel and Word. Able to demonstrate good teamwork. Intermediate numeracy skills. Intermediate communication skills. What is a Must Have? Previous credit control experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Feb 20, 2025
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. Primary Job Duties & Responsibilities Accurately record, input, allocate and scan cash received. Process and reconcile outgoing payment requests. Taking a proactive role in managing portfolio of debtors. Perform daily and monthly complex Broker ledger reconciliations. Responding to relevant and complex queries and delivering excellent service. Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams. Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary. Agree performance targets and work towards successful achievement. Liaise with overseas partners in the collection of their debt. Prepare, submit, and maintain bad debts sent to Debt Collectors. Assist in month end closure of receipting, allocations, and Broker reconciliations. Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience. What Will Our Ideal Candidate Have? Credit control experience within insurance or within a Business to Business (B2B) environment preferred. Good working experience of Excel and Word. Able to demonstrate good teamwork. Intermediate numeracy skills. Intermediate communication skills. What is a Must Have? Previous credit control experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Travelers are recruiting for a London Markets Senior Operations Associate to join our team based in London. As a Senior Operations Associate, you will play a crucial role in helping to maintain effective and efficient production services to support the Travelers Europe's strategic goals. This role helps to ensure we are able to support the Underwriting community with comprehensive administrative support to facilitate the end-to-end underwriting lifecycle from pre-quote processing, delivering new business quotes, renewal terms, and endorsements across all lines of business. This role will be a subject matter expert (SME) for some of the underwriting operations capabilities - leading comprehensive training and development of the Associates and other key stakeholders. Your expertise in Lloyd's Syndicate and/or London Market Underwriting or Operations will be instrumental in driving our success. This role is designed for someone who thrives in a fast-paced environment and is eager to tackle complex challenges, give input on projects, and contribute to our continuous growth. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwriting Lifecycle Support: Thoroughly review and monitor in-scope submissions processing and clearance in line with agreed service levels. Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations. Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations. Data, Records and Document Management: Ensure in-scope underwriting submissions are stored and indexed, within service levels. Complete accurate and timely policy data entry, as required. Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required. Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required. Regulatory Compliance, Governance and Controls Assurance: Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work. Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere to Travelers Enterprise values and policies. Standard Operating Procedures and Training: Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures - ensuring compliance with agreed standard formats/templates. Oversee training and onboarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required. Role-model and promote process standardization and best practices across Europe Operations. Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation. Stakeholder Engagement and Change Management: Represent EU Operations, as required, in internal stakeholder meetings to support effective communication. Offer value-add support to design and deliver of process, people, systems, data, and regulatory change. Miscellaneous: Perform other assigned duties, as required. Support recruitment process for the Europe Operations Management team, as required. Perform other duties as assigned. What Will Our Ideal Candidate Have? Strong written and verbal communication skills. Ability to develop effective working relationships across Travelers Europe. Customer-centric approach with a continuous improvement mindset and willingness to support change. Adept at working within fast-changing business environments and flexible to the changing business requirements. Highly motivated, capable of independent work and comfortable in a collaborative working environment. Detail-focused with a high degree of accuracy in work. IT literate with a solid proficiency with Microsoft Office suite. Experience of supporting staff recruitment, selection, onboarding, and development. Has started and is progressing well with their professional insurance qualifications. What is a Must Have? Previous experience in the commercial insurance (business insurance / B2B) products and services. Demonstrable experience of using data analysis and data insights to monitor operational performance. Demonstrable experience of process documentation (including procedures and process mapping). Familiarity with market leading core underwriting and support applications, subject to past work experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Feb 17, 2025
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Travelers are recruiting for a London Markets Senior Operations Associate to join our team based in London. As a Senior Operations Associate, you will play a crucial role in helping to maintain effective and efficient production services to support the Travelers Europe's strategic goals. This role helps to ensure we are able to support the Underwriting community with comprehensive administrative support to facilitate the end-to-end underwriting lifecycle from pre-quote processing, delivering new business quotes, renewal terms, and endorsements across all lines of business. This role will be a subject matter expert (SME) for some of the underwriting operations capabilities - leading comprehensive training and development of the Associates and other key stakeholders. Your expertise in Lloyd's Syndicate and/or London Market Underwriting or Operations will be instrumental in driving our success. This role is designed for someone who thrives in a fast-paced environment and is eager to tackle complex challenges, give input on projects, and contribute to our continuous growth. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwriting Lifecycle Support: Thoroughly review and monitor in-scope submissions processing and clearance in line with agreed service levels. Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations. Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations. Data, Records and Document Management: Ensure in-scope underwriting submissions are stored and indexed, within service levels. Complete accurate and timely policy data entry, as required. Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required. Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required. Regulatory Compliance, Governance and Controls Assurance: Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work. Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere to Travelers Enterprise values and policies. Standard Operating Procedures and Training: Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures - ensuring compliance with agreed standard formats/templates. Oversee training and onboarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required. Role-model and promote process standardization and best practices across Europe Operations. Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation. Stakeholder Engagement and Change Management: Represent EU Operations, as required, in internal stakeholder meetings to support effective communication. Offer value-add support to design and deliver of process, people, systems, data, and regulatory change. Miscellaneous: Perform other assigned duties, as required. Support recruitment process for the Europe Operations Management team, as required. Perform other duties as assigned. What Will Our Ideal Candidate Have? Strong written and verbal communication skills. Ability to develop effective working relationships across Travelers Europe. Customer-centric approach with a continuous improvement mindset and willingness to support change. Adept at working within fast-changing business environments and flexible to the changing business requirements. Highly motivated, capable of independent work and comfortable in a collaborative working environment. Detail-focused with a high degree of accuracy in work. IT literate with a solid proficiency with Microsoft Office suite. Experience of supporting staff recruitment, selection, onboarding, and development. Has started and is progressing well with their professional insurance qualifications. What is a Must Have? Previous experience in the commercial insurance (business insurance / B2B) products and services. Demonstrable experience of using data analysis and data insights to monitor operational performance. Demonstrable experience of process documentation (including procedures and process mapping). Familiarity with market leading core underwriting and support applications, subject to past work experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .