WeMaintain
Who are we? In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible. With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients. Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance. We don't just maintain buildings. We transform how they're operated. Why join us? Because here, you don't have to choose between autonomy and stability. Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction. At WeMaintain, We Strike The Right Balance Real autonomy, with modern tools and strong support A culture built on trust, transparency and respect Genuine opportunities for growth and internal mobility A team that values commitment, perseverance and the drive to make things happen And Our Values Guide Us Every Day Care: Working with respect and kindness, internally as well as with our customers Grit: Seeing things through, with high standards and determination Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo Who we're looking for We are looking for a Service - Callout Engineer to join our Field Operations team in Bristol / South West Area In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate. Your day-to-day at WeMaintain Perform planned maintenance and reactive repairs on lift systems across multiple sites Diagnose technical issues and implement effective, safe solutions Communicate clearly with clients on-site and deliver a high-quality service experience Share insights from the field with our tech/operations teams to improve our processes and solutions Keep accurate records and follow all safety standards, procedures and compliance requirements What we're looking for Have relevant training and/or equivalent experience in lift maintenance (e.g. NVQ Level 3 or similar) Have solid experience in lift maintenance and repair Are rigorous, detail-oriented, and enjoy solving problems Communicate clearly, whether working independently or as part of a team Take pride in doing great work and care about quality and safety Bonus points if You have experience in a non-OEM environment or working across different lift brands You're comfortable working with digital tools / connected systems (e.g. smart building tech, IoT) You bring a strong ownership mindset that helps you make decisions and move things forward What success looks like You consistently deliver strong results on maintenance quality, safety, uptime and response times You collaborate effectively with clients, operations, and technical/engineering teams You take ownership and move things forward with autonomy and a proactive mindset You continuously improve ways of working and contribute to team success through feedback and best practice sharing Every application is reviewed carefully. Let us know who you are, what attracts you to this role, and what you'd like to build with us. We value motivation, curiosity and potential over a "perfect" background. At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.
Who are we? In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible. With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients. Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance. We don't just maintain buildings. We transform how they're operated. Why join us? Because here, you don't have to choose between autonomy and stability. Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction. At WeMaintain, We Strike The Right Balance Real autonomy, with modern tools and strong support A culture built on trust, transparency and respect Genuine opportunities for growth and internal mobility A team that values commitment, perseverance and the drive to make things happen And Our Values Guide Us Every Day Care: Working with respect and kindness, internally as well as with our customers Grit: Seeing things through, with high standards and determination Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo Who we're looking for We are looking for a Service - Callout Engineer to join our Field Operations team in Bristol / South West Area In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate. Your day-to-day at WeMaintain Perform planned maintenance and reactive repairs on lift systems across multiple sites Diagnose technical issues and implement effective, safe solutions Communicate clearly with clients on-site and deliver a high-quality service experience Share insights from the field with our tech/operations teams to improve our processes and solutions Keep accurate records and follow all safety standards, procedures and compliance requirements What we're looking for Have relevant training and/or equivalent experience in lift maintenance (e.g. NVQ Level 3 or similar) Have solid experience in lift maintenance and repair Are rigorous, detail-oriented, and enjoy solving problems Communicate clearly, whether working independently or as part of a team Take pride in doing great work and care about quality and safety Bonus points if You have experience in a non-OEM environment or working across different lift brands You're comfortable working with digital tools / connected systems (e.g. smart building tech, IoT) You bring a strong ownership mindset that helps you make decisions and move things forward What success looks like You consistently deliver strong results on maintenance quality, safety, uptime and response times You collaborate effectively with clients, operations, and technical/engineering teams You take ownership and move things forward with autonomy and a proactive mindset You continuously improve ways of working and contribute to team success through feedback and best practice sharing Every application is reviewed carefully. Let us know who you are, what attracts you to this role, and what you'd like to build with us. We value motivation, curiosity and potential over a "perfect" background. At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.
WeMaintain
Our Mission To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings. We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers-the true experts in the field-and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management. Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners. WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance. Our Mission To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings. We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers-the true experts in the field-and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management. Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners. WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance. Why Join Us? Care, in every interaction with our clients and colleagues. Grit, in our determination to always go above and beyond and deliver superior quality products. Uniqueness, in our goal to always enable everyone to feel comfortable expressing their opinions and testing their ideas to transform our industry. Join our team and help shape the future of maintenance while working in a supportive and collaborative environment. If you are ready to make an impact and drive change in a growing company, we would love to get to know you. Join us at WeMaintain and be part of our journey to revolutionize the industry! Who Are We Looking For? WeMaintain is looking for a Branch Manager in the UK, reporting directly to the Managing Director. The role is based in London while operations cover multiple locations in the UK and multiple regulated maintenance building vertical product offerings. What Will Your Future Role Be? Service Delivery & Quality Be the point of escalation for customer service queries and complaints Be a player-coach to operations teams in adapting engineer routes and unit portfolios to maintain Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow-up of technical questions, follow-up of customer disputes/complaints Be the person responsible for adhering to best-in-class health & safety standards Partner with internal stakeholders, e.g. in-house technical experts, other operations leads, and executive leadership to ensure operations satisfy regulatory needs while pushing our global standards higher Proposals for service improvements and liaise with various departments (Sales, Communication, Finance, Product) balanced workloads, manage external contractors, coordinate with insurance auditors, and drive repair teams Team Management Lead the ops onboarding and upskill existing team members in line with our competencies/performance management process Help evolve & adapt our proprietary field applications and IoT capabilities in partnership with other operations leads & product team Develop & own operational training and ensure the team is current on frequent tools/process improvements in conjunction with sales/product/technology teams Run operations town-hall meetings to ensure engineer voices are heard Own people topics such as delegations-of-authority, performance, development, mentoring, culture Structure operations teams to support regional business development Coordination between the various parties involved (Ops team members, subcontractors, design office, customers) to improve organisation and communication Customer Success Ensure clear communication with clients around shutdowns, new unit onboarding, billing, repair proposals/audit needs, maintenance topics, ESG proposals Coach operations managers around conflict resolutions/negotiations with clients Be a senior "face" of WeMaintain for customer site visits, clients meetings (support ops managers), gather customer feedback & service references, and, as needed, represent WeMaintain at trade events Financial Manage the operation while delivering the annual budget by Apply & develop rules around spare parts purchase & billing Develop cross-selling mechanisms with ops managers / local Sales leads and define tools to implement (standard offers, etc.) You Are The Right Person For Us If In-depth knowledge and experience of the lift & escalator industry Humility to learn, confidence to ensure accountability, willingness to roll up sleeves and do diverse tasks with the team Have managed a 20+ person field organisation/team management Record of meeting SLAs in a high-pressure or regulated market / data driven Ability to act decisively in ambiguous situations, balancing customer and field team Customer service mindset and good communication skills (internally and externally) Our culture is based on trust, autonomy, and flexibility. We value diversity and inclusivity and believe that having a team where everyone can be authentic is essential. We encourage people from all backgrounds to apply and join our team. Recruitment Process Phone interview - 30 minutes Face to face interview with James Kelleher, Managing Director - 60 minutes
Our Mission To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings. We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers-the true experts in the field-and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management. Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners. WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance. Our Mission To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings. We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers-the true experts in the field-and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management. Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners. WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance. Why Join Us? Care, in every interaction with our clients and colleagues. Grit, in our determination to always go above and beyond and deliver superior quality products. Uniqueness, in our goal to always enable everyone to feel comfortable expressing their opinions and testing their ideas to transform our industry. Join our team and help shape the future of maintenance while working in a supportive and collaborative environment. If you are ready to make an impact and drive change in a growing company, we would love to get to know you. Join us at WeMaintain and be part of our journey to revolutionize the industry! Who Are We Looking For? WeMaintain is looking for a Branch Manager in the UK, reporting directly to the Managing Director. The role is based in London while operations cover multiple locations in the UK and multiple regulated maintenance building vertical product offerings. What Will Your Future Role Be? Service Delivery & Quality Be the point of escalation for customer service queries and complaints Be a player-coach to operations teams in adapting engineer routes and unit portfolios to maintain Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow-up of technical questions, follow-up of customer disputes/complaints Be the person responsible for adhering to best-in-class health & safety standards Partner with internal stakeholders, e.g. in-house technical experts, other operations leads, and executive leadership to ensure operations satisfy regulatory needs while pushing our global standards higher Proposals for service improvements and liaise with various departments (Sales, Communication, Finance, Product) balanced workloads, manage external contractors, coordinate with insurance auditors, and drive repair teams Team Management Lead the ops onboarding and upskill existing team members in line with our competencies/performance management process Help evolve & adapt our proprietary field applications and IoT capabilities in partnership with other operations leads & product team Develop & own operational training and ensure the team is current on frequent tools/process improvements in conjunction with sales/product/technology teams Run operations town-hall meetings to ensure engineer voices are heard Own people topics such as delegations-of-authority, performance, development, mentoring, culture Structure operations teams to support regional business development Coordination between the various parties involved (Ops team members, subcontractors, design office, customers) to improve organisation and communication Customer Success Ensure clear communication with clients around shutdowns, new unit onboarding, billing, repair proposals/audit needs, maintenance topics, ESG proposals Coach operations managers around conflict resolutions/negotiations with clients Be a senior "face" of WeMaintain for customer site visits, clients meetings (support ops managers), gather customer feedback & service references, and, as needed, represent WeMaintain at trade events Financial Manage the operation while delivering the annual budget by Apply & develop rules around spare parts purchase & billing Develop cross-selling mechanisms with ops managers / local Sales leads and define tools to implement (standard offers, etc.) You Are The Right Person For Us If In-depth knowledge and experience of the lift & escalator industry Humility to learn, confidence to ensure accountability, willingness to roll up sleeves and do diverse tasks with the team Have managed a 20+ person field organisation/team management Record of meeting SLAs in a high-pressure or regulated market / data driven Ability to act decisively in ambiguous situations, balancing customer and field team Customer service mindset and good communication skills (internally and externally) Our culture is based on trust, autonomy, and flexibility. We value diversity and inclusivity and believe that having a team where everyone can be authentic is essential. We encourage people from all backgrounds to apply and join our team. Recruitment Process Phone interview - 30 minutes Face to face interview with James Kelleher, Managing Director - 60 minutes