New York University
Position Summary NYU is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty. This leadership role sits at the heart of academic operations at NYU London, reporting to the Associate Director of Academics. You will take ownership of three high-impact areas: leading the academic calendar and faculty logistics with precision and rigor; safeguarding student attendance compliance under UKVI regulations; and championing exceptional student support, including through the Moses Center for Accessibility and Inclusive Culture, alongside specialist course placements. Beyond day-to-day operations, you'll shape how the team works, championing workflow automation, raising the bar on operational excellence, and leading a team of administrators and coordinators to deliver outstanding service to students and faculty alike. Principal Accountabilities: Academic Office Operations including (30%): Manage the daily operational workflows of the Academic Affairs department to ensure a high-quality experience for 700+ students and 100+ faculty. Assist in the creation, implementation and communication of academic policy at the site, providing strategic input and ensuring alignment with institutional goals Drive the automation and streamlining of departmental workflows to increase efficiency with internal teams (Student Life, Immigration, Compliance, and Institutional Research, and Finance-Operations), the Global Office, and other campus partners. Supervise, mentor, and develop a team of Administrators and Coordinators, providing regular coaching, performance feedback, and professional development opportunities to build capacity and ensure high performance Represent Academic Affairs in cross-departmental meetings at NYUL to ensure a holistic and collaborative approach to student support, provide the team's perspective, and align cross-functional efforts Help direct the management of specialist courses with external requirements (e.g., Human Development school placements, internships, and external science laboratories). Provide guidance and training to students to ensure they are connected to resources when navigating bias and other matters contrary to an inclusive community. Work with NYUL faculty to schedule and plan co-curricular visits and activities; manage the Academic Affairs team to make bookings and communicate arrangements to faculty and students; delegate tasks effectively and ensure accountability for execution Organise and coordinate academic special events and short term programs linked to courses; provide oversight to ensure seamless collaboration between teams, especially Events and Short-Term Programs. Academic Scheduling & Resource Planning including (25%): Oversee the timetabling processes for each semester and summer program in alignment with registrar and accreditation requirements. Collaborate with the Office of Global Programs Academics Team to facilitate. Oversee the creation of the Final Exam Schedule each semester to ensure academic integrity and facility optimization. Manage the course scheduling process and provide real-time updates to the Finance/HR team for faculty letters of appointment. Partner with Finance to manage faculty supplemental payments (e.g., extra exam papers, exam re-writes) and oversee all invoices for guest lecturers and special events, including Tuesday Lates, in a timely manner consistent with policies. Oversee the co-curricular budget, trip requests, and associated expenditure. Submit all documentation and support in a timely manner to Finance for processing and payment. Accessibility, Student Support & Faculty Support including:(25%): Serve as the primary liaison for the Moses Center for Accessibility and Inclusive Culture, ensuring full delivery of inclusive culture requirements. Oversee logistics for approved extended time, make-up and remote exams and guide direct reports in navigating faculty queries. Coordinate support for students following class absences, including the scheduling of make-up exams and coursework deadlines. Oversee the "Incomplete" grade process for students, liaising with faculty and global partners to ensure timely resolution. Manage faculty illness protocols, including make-up date scheduling. Ensure student concerns are submitted to NYUConnect in a timely fashion and monitor follow-up from the student's home school. UKVI Attendance Compliance including:(10%): Working with ICIR, act as the academic lead for attendance policy enforcement as per UKVI regulations. Supervise the monitoring of absences. Train and advise new faculty on monitoring and reporting protocols, in conjunction with ICIR staff. Manage student absence requests and meet with students in the monitoring phase, in conjunction with the Student Support team; liaise with ICIR, Global, and home schools when students are non-compliant with policies. Ensure attendance concerns are submitted to NYU Connect for escalation with the home school advisor. Work with ICIR to automate and improve attendance reporting, monitoring, and tracking, seeking strategic ways to improve the accuracy and efficiency of attendance compliance. Other Academic Affairs Duties & Student Support including (10%): Supervise staff in providing general academic support to students regarding academic questions and class issues and complaints; coach team members on effective conflict resolution and escort complex matters as appropriate. Assist all students with the processes for Drop/Add, Pass/Fail, and Withdraw. Working with the Office of Student Life Student Support Team, lead the resolution of student academic conduct matters, including class behaviour and attendance issues; guide staff in consistent application of policies and ensure equitable outcomes. Attend faculty meetings and support the Director and Associate Director in all aspects of planning and execution; delegate preparatory tasks to team members and ensure seamless coordination of meeting logistics and follow-up. Provide support and advice to faculty in matters such as classroom issues, procurement of teaching resources, contractual obligations, etc. Co-Lead the orientation of new faculty, coordinating the team's involvement in onboarding and ensuring new faculty are equipped with the resources and information needed for success. Support the Associate Director and Programme Managers with the oversight of grading- monitoring standards, timely submission of grades by faculty, signposting complaints, Academic Integrity cases and appeals for students. Oversee the team's coordination of academic orientation each semester, delegating responsibilities, setting timelines, and ensuring a seamless experience for incoming students. Manage the handling of day-to-day academic inquiries from students, parents, external organisations, faculty, NYUL, and NYU staff; establish service standards for the team and monitor performance to ensure responsiveness and professionalism. Assist in the purchasing of academic and class-related resources. Other duties as assigned by the Associate Director/Academic Affairs or required by the Director or Deputy Director of NYUL. Qualifications Required Education Degree-level qualification Required Experience + 5 years' experience of university or study abroad academic administration + 5 years' experience leading and managing a team Required Knowledge, Skills, and Abilities Understanding and empathy with needs and expectations of international students Knowledge of the US Higher Education system Ability to gather and report information accurately, clearly and concisely Team player with excellent interpersonal skills Strong organisational ability Computer literate with good knowledge of Microsoft Office Suite Excellent written and oral skills with experience of addressing public audiences Ability to manage multiple priorities and work effectively under pressure in a fast-paced environment Strong problem-solving skills with sound judgement and discretion when handling sensitive or confidential information Attention to detail and commitment to accuracy, particularly with regard to compliance and reporting Preferred Education Post graduate qualification Additional Information Candidates must have the unrestricted right to work and live in the UK prior to appointment. Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional) Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes. NYU London is an equal opportunity employer committed to equity, diversity and social inclusion. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
Position Summary NYU is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty. This leadership role sits at the heart of academic operations at NYU London, reporting to the Associate Director of Academics. You will take ownership of three high-impact areas: leading the academic calendar and faculty logistics with precision and rigor; safeguarding student attendance compliance under UKVI regulations; and championing exceptional student support, including through the Moses Center for Accessibility and Inclusive Culture, alongside specialist course placements. Beyond day-to-day operations, you'll shape how the team works, championing workflow automation, raising the bar on operational excellence, and leading a team of administrators and coordinators to deliver outstanding service to students and faculty alike. Principal Accountabilities: Academic Office Operations including (30%): Manage the daily operational workflows of the Academic Affairs department to ensure a high-quality experience for 700+ students and 100+ faculty. Assist in the creation, implementation and communication of academic policy at the site, providing strategic input and ensuring alignment with institutional goals Drive the automation and streamlining of departmental workflows to increase efficiency with internal teams (Student Life, Immigration, Compliance, and Institutional Research, and Finance-Operations), the Global Office, and other campus partners. Supervise, mentor, and develop a team of Administrators and Coordinators, providing regular coaching, performance feedback, and professional development opportunities to build capacity and ensure high performance Represent Academic Affairs in cross-departmental meetings at NYUL to ensure a holistic and collaborative approach to student support, provide the team's perspective, and align cross-functional efforts Help direct the management of specialist courses with external requirements (e.g., Human Development school placements, internships, and external science laboratories). Provide guidance and training to students to ensure they are connected to resources when navigating bias and other matters contrary to an inclusive community. Work with NYUL faculty to schedule and plan co-curricular visits and activities; manage the Academic Affairs team to make bookings and communicate arrangements to faculty and students; delegate tasks effectively and ensure accountability for execution Organise and coordinate academic special events and short term programs linked to courses; provide oversight to ensure seamless collaboration between teams, especially Events and Short-Term Programs. Academic Scheduling & Resource Planning including (25%): Oversee the timetabling processes for each semester and summer program in alignment with registrar and accreditation requirements. Collaborate with the Office of Global Programs Academics Team to facilitate. Oversee the creation of the Final Exam Schedule each semester to ensure academic integrity and facility optimization. Manage the course scheduling process and provide real-time updates to the Finance/HR team for faculty letters of appointment. Partner with Finance to manage faculty supplemental payments (e.g., extra exam papers, exam re-writes) and oversee all invoices for guest lecturers and special events, including Tuesday Lates, in a timely manner consistent with policies. Oversee the co-curricular budget, trip requests, and associated expenditure. Submit all documentation and support in a timely manner to Finance for processing and payment. Accessibility, Student Support & Faculty Support including:(25%): Serve as the primary liaison for the Moses Center for Accessibility and Inclusive Culture, ensuring full delivery of inclusive culture requirements. Oversee logistics for approved extended time, make-up and remote exams and guide direct reports in navigating faculty queries. Coordinate support for students following class absences, including the scheduling of make-up exams and coursework deadlines. Oversee the "Incomplete" grade process for students, liaising with faculty and global partners to ensure timely resolution. Manage faculty illness protocols, including make-up date scheduling. Ensure student concerns are submitted to NYUConnect in a timely fashion and monitor follow-up from the student's home school. UKVI Attendance Compliance including:(10%): Working with ICIR, act as the academic lead for attendance policy enforcement as per UKVI regulations. Supervise the monitoring of absences. Train and advise new faculty on monitoring and reporting protocols, in conjunction with ICIR staff. Manage student absence requests and meet with students in the monitoring phase, in conjunction with the Student Support team; liaise with ICIR, Global, and home schools when students are non-compliant with policies. Ensure attendance concerns are submitted to NYU Connect for escalation with the home school advisor. Work with ICIR to automate and improve attendance reporting, monitoring, and tracking, seeking strategic ways to improve the accuracy and efficiency of attendance compliance. Other Academic Affairs Duties & Student Support including (10%): Supervise staff in providing general academic support to students regarding academic questions and class issues and complaints; coach team members on effective conflict resolution and escort complex matters as appropriate. Assist all students with the processes for Drop/Add, Pass/Fail, and Withdraw. Working with the Office of Student Life Student Support Team, lead the resolution of student academic conduct matters, including class behaviour and attendance issues; guide staff in consistent application of policies and ensure equitable outcomes. Attend faculty meetings and support the Director and Associate Director in all aspects of planning and execution; delegate preparatory tasks to team members and ensure seamless coordination of meeting logistics and follow-up. Provide support and advice to faculty in matters such as classroom issues, procurement of teaching resources, contractual obligations, etc. Co-Lead the orientation of new faculty, coordinating the team's involvement in onboarding and ensuring new faculty are equipped with the resources and information needed for success. Support the Associate Director and Programme Managers with the oversight of grading- monitoring standards, timely submission of grades by faculty, signposting complaints, Academic Integrity cases and appeals for students. Oversee the team's coordination of academic orientation each semester, delegating responsibilities, setting timelines, and ensuring a seamless experience for incoming students. Manage the handling of day-to-day academic inquiries from students, parents, external organisations, faculty, NYUL, and NYU staff; establish service standards for the team and monitor performance to ensure responsiveness and professionalism. Assist in the purchasing of academic and class-related resources. Other duties as assigned by the Associate Director/Academic Affairs or required by the Director or Deputy Director of NYUL. Qualifications Required Education Degree-level qualification Required Experience + 5 years' experience of university or study abroad academic administration + 5 years' experience leading and managing a team Required Knowledge, Skills, and Abilities Understanding and empathy with needs and expectations of international students Knowledge of the US Higher Education system Ability to gather and report information accurately, clearly and concisely Team player with excellent interpersonal skills Strong organisational ability Computer literate with good knowledge of Microsoft Office Suite Excellent written and oral skills with experience of addressing public audiences Ability to manage multiple priorities and work effectively under pressure in a fast-paced environment Strong problem-solving skills with sound judgement and discretion when handling sensitive or confidential information Attention to detail and commitment to accuracy, particularly with regard to compliance and reporting Preferred Education Post graduate qualification Additional Information Candidates must have the unrestricted right to work and live in the UK prior to appointment. Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional) Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes. NYU London is an equal opportunity employer committed to equity, diversity and social inclusion. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity