Smartsheet Inc
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. At Smartsheet, our purpose is to empower everyone to achieve more. As a member of the Experience Design team, you'll have the opportunity to shape the future of work, making our category-leading work execution platform valuable, intuitive, elegant, and engaging. As the Director of Product Design, you will lead and grow a diverse and talented team of Product Designers in applying principles of design thinking to conceptualize engaging and personalized user experiences for our web and mobile apps. You have a solid history of making the people around you better. You drive quality and efficiency by establishing processes, developing talent, and leveraging your own expertise and experience to help coach your team to accomplish more than they might have without you. You see yourself as a team captain more than a coach. You are skilled at scaling your influence and abilities. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. You thrive on working well with others and getting things done. You will represent the end user and evangelize human-centered methodologies across the product team to ensure innovative designs that truly meet people's needs from first-time users to seasoned experts. You will report to our VP of Product Design located in our Bellevue, WA office. You may choose to work from our Edinburgh or London offices, or you may choose to work remotely from anywhere in the UK. You Will: Help establish, drive and articulate a vision for the future of design at Smartsheet. Define the user experience strategy and vision for your areas of oversight. Establish goals and target metrics that design decisions can be mapped to. Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed. Build, evolve and scale UX processes, standards, and tools. Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools. Develop career paths and programs tailored to individual team member professional development. Gain a deep understanding of user needs and goals and communicate them to cross functional product teams. Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints. Translate business goals into innovative, creative and engaging product experiences. Support other duties. You Have: 12+ years of experience in a highly cross-functional role running strategic projects from idea through implementation. 6+ years leading & mentoring UX teams, manager of managers a plus. Successful experience leading a large team of designers (10+). Examples of broadly influential UX work that contributed directly to the achievement of business goals. Passion for the field of User Experience. Self motivated and enthusiastic; knows when it's necessary to seek out guidance. Experience facilitating activities to gather insights on user needs and goals and conducting usability testing. Experience finding simple, innovative solutions for complex problems. Experience with Agile methodologies. Strong visual design skills and sensibilities. Expert in Figma, Creative Cloud or other visual design, wireframing, and prototyping tools. Proficiency in rapid prototyping. Highly organized with planning, conducting, and tracking work. Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization, including Product Management and Engineering. Ability to articulate design decisions and advocate for the user. Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) Get to Know Us: At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us! Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Create a Job Alert Interested in building your career at Smartsheet? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Portfolio Link (please also include a password if needed) Do you know anyone who works at Smartsheet? If yes, please include name(s) and the nature of the relationship(s). If no, please type no. In our pursuit of AI-driven advancements, how would you rate your overall familiarity with artificial intelligence (AI) concepts and tools? Select Voluntary EEOC Demographics At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia. Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially. For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here . Select I identify as transgender: Select I identify my race / ethnicity as (select all that apply): Select
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. At Smartsheet, our purpose is to empower everyone to achieve more. As a member of the Experience Design team, you'll have the opportunity to shape the future of work, making our category-leading work execution platform valuable, intuitive, elegant, and engaging. As the Director of Product Design, you will lead and grow a diverse and talented team of Product Designers in applying principles of design thinking to conceptualize engaging and personalized user experiences for our web and mobile apps. You have a solid history of making the people around you better. You drive quality and efficiency by establishing processes, developing talent, and leveraging your own expertise and experience to help coach your team to accomplish more than they might have without you. You see yourself as a team captain more than a coach. You are skilled at scaling your influence and abilities. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. You thrive on working well with others and getting things done. You will represent the end user and evangelize human-centered methodologies across the product team to ensure innovative designs that truly meet people's needs from first-time users to seasoned experts. You will report to our VP of Product Design located in our Bellevue, WA office. You may choose to work from our Edinburgh or London offices, or you may choose to work remotely from anywhere in the UK. You Will: Help establish, drive and articulate a vision for the future of design at Smartsheet. Define the user experience strategy and vision for your areas of oversight. Establish goals and target metrics that design decisions can be mapped to. Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed. Build, evolve and scale UX processes, standards, and tools. Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools. Develop career paths and programs tailored to individual team member professional development. Gain a deep understanding of user needs and goals and communicate them to cross functional product teams. Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints. Translate business goals into innovative, creative and engaging product experiences. Support other duties. You Have: 12+ years of experience in a highly cross-functional role running strategic projects from idea through implementation. 6+ years leading & mentoring UX teams, manager of managers a plus. Successful experience leading a large team of designers (10+). Examples of broadly influential UX work that contributed directly to the achievement of business goals. Passion for the field of User Experience. Self motivated and enthusiastic; knows when it's necessary to seek out guidance. Experience facilitating activities to gather insights on user needs and goals and conducting usability testing. Experience finding simple, innovative solutions for complex problems. Experience with Agile methodologies. Strong visual design skills and sensibilities. Expert in Figma, Creative Cloud or other visual design, wireframing, and prototyping tools. Proficiency in rapid prototyping. Highly organized with planning, conducting, and tracking work. Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization, including Product Management and Engineering. Ability to articulate design decisions and advocate for the user. Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) Get to Know Us: At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us! Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Create a Job Alert Interested in building your career at Smartsheet? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Portfolio Link (please also include a password if needed) Do you know anyone who works at Smartsheet? If yes, please include name(s) and the nature of the relationship(s). If no, please type no. In our pursuit of AI-driven advancements, how would you rate your overall familiarity with artificial intelligence (AI) concepts and tools? Select Voluntary EEOC Demographics At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia. Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially. For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here . Select I identify as transgender: Select I identify my race / ethnicity as (select all that apply): Select
Smartsheet Inc
Customer Success Manager - French Speaking London, UK Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries-changing the way the world works is our mission. We are seeking a French-speaking Customer Success Manager to manage large accounts, ensuring high customer satisfaction, successful product adoption, and retention within the EMEA region. You will be the main contact for key customers, understanding their success criteria, addressing questions, resolving issues, and serving as a trusted Smartsheet advisor. This role offers a career-defining opportunity to join us at a pivotal moment and make a significant impact. Candidates should have experience with SaaS account management, maintaining high renewal rates through ongoing engagement and technical leadership. This position is part of the Customer Success team, reporting to the Manager, Customer Success . It is based in London or remote within the UK. Responsibilities include: Leading onboarding for enterprise customers, ensuring seamless adoption and clear value communication. Designing and executing customer engagement strategies to drive satisfaction and long-term success. Acting as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve business outcomes. Conducting regular Customer Success Reviews to reinforce value, resolve issues, and identify growth opportunities. Developing tools, frameworks, and best practices to maximize customer value. Analyzing usage data to uncover insights and provide strategic guidance. Serving as the primary contact for high-impact situations, ensuring swift resolution. Collaborating with Sales and Professional Services to deliver additional value. Providing feedback to Product, Marketing, and Sales to inform innovation and improve user experience. Meeting or exceeding performance and renewal targets. Performing other duties as required. Qualifications include: Proven account management experience in mid- to late-stage SaaS environments. Bachelor's degree in a relevant field preferred. Experience maintaining outcome-based relationships with diverse customers. Strong task management skills. Passion for web-based technologies and understanding Smartsheet's benefits and technical aspects. Ability to explain technical topics to non-technical users. Willingness to travel periodically. Fluency in French is mandatory; additional languages are a plus. Legal eligibility to work in the UK. Benefits include: Employer-paid private medical and dental insurance. Monthly pension contributions. Work stipends and flexible working options. Paid holidays, parental leave, volunteer days. Opportunities for professional development. Company-funded perks and resources. About Us: At Smartsheet, we foster an inclusive environment where everyone is welcome to make a difference. We encourage diverse applicants and value unique career paths. Join us to change the way the world works! Equal Opportunity Employer: We are committed to equal employment opportunities and fostering an inclusive environment, considering all qualified applicants regardless of race, gender, age, religion, or other protected categories.
Customer Success Manager - French Speaking London, UK Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries-changing the way the world works is our mission. We are seeking a French-speaking Customer Success Manager to manage large accounts, ensuring high customer satisfaction, successful product adoption, and retention within the EMEA region. You will be the main contact for key customers, understanding their success criteria, addressing questions, resolving issues, and serving as a trusted Smartsheet advisor. This role offers a career-defining opportunity to join us at a pivotal moment and make a significant impact. Candidates should have experience with SaaS account management, maintaining high renewal rates through ongoing engagement and technical leadership. This position is part of the Customer Success team, reporting to the Manager, Customer Success . It is based in London or remote within the UK. Responsibilities include: Leading onboarding for enterprise customers, ensuring seamless adoption and clear value communication. Designing and executing customer engagement strategies to drive satisfaction and long-term success. Acting as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve business outcomes. Conducting regular Customer Success Reviews to reinforce value, resolve issues, and identify growth opportunities. Developing tools, frameworks, and best practices to maximize customer value. Analyzing usage data to uncover insights and provide strategic guidance. Serving as the primary contact for high-impact situations, ensuring swift resolution. Collaborating with Sales and Professional Services to deliver additional value. Providing feedback to Product, Marketing, and Sales to inform innovation and improve user experience. Meeting or exceeding performance and renewal targets. Performing other duties as required. Qualifications include: Proven account management experience in mid- to late-stage SaaS environments. Bachelor's degree in a relevant field preferred. Experience maintaining outcome-based relationships with diverse customers. Strong task management skills. Passion for web-based technologies and understanding Smartsheet's benefits and technical aspects. Ability to explain technical topics to non-technical users. Willingness to travel periodically. Fluency in French is mandatory; additional languages are a plus. Legal eligibility to work in the UK. Benefits include: Employer-paid private medical and dental insurance. Monthly pension contributions. Work stipends and flexible working options. Paid holidays, parental leave, volunteer days. Opportunities for professional development. Company-funded perks and resources. About Us: At Smartsheet, we foster an inclusive environment where everyone is welcome to make a difference. We encourage diverse applicants and value unique career paths. Join us to change the way the world works! Equal Opportunity Employer: We are committed to equal employment opportunities and fostering an inclusive environment, considering all qualified applicants regardless of race, gender, age, religion, or other protected categories.