Crane Venture Partners

About Us At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is actually not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a talented and ambitious team of 75+, working at the cutting edge of multimodal and visual AI, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one of the fastest growing companies in our space, and consistently rated as the best product in the market by our customers. We have big plans ahead and are looking for a rockstar BDR to join us in building our team. The Role This is a unique opportunity for a driven, multi-talented person to join Encord as a business development representative and have a massive impact on a hyper growth business. The person will work closely alongside the growth team. The ideal candidate is intellectually curious, has great interpersonal skills, is dependable and willing to work hard, roll up their sleeves and ensure we hit our revenue growth targets. You will be in for a fun ride! Responsibilities Manage your own sales and meetings pipelines for both inbound and outbound sales activities. Discover new sales leads based on industry & account research (LinkedIn Sales Nav, Apollo, internet research, etc). Create strategic outreach campaigns (calls, emails, LinkedIn, social selling, etc). Qualify prospects/accounts through email, phone, LinkedIn, etc. Manage prospects, accounts, and opportunities in HubSpot. Support building our sales function from the ground up: work on sales materials, processes and sales approach. About You 0-3 years of sales experience or working in a start-up in a client facing role. Demonstrates ability to manage prospect conversations, handling unexpected questions with ease. Shows perseverance and can do attitude. Have a growth mindset and believe nothing is impossible. Ability to thrive in a fast-paced, team-oriented environment. Experience within B2B technology is a plus but not required. What We Offer Competitive salary, commission and equity in a hyper growth business. Strong in-person culture: most of our team is in the office 3+ days a week. Room to grow into anything you choose to - a year ago we were 25 people, now we're 60. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle. 25 days annual leave a year + public holidays. Annual learning and development budget. Paid trips to visit prospects, attend conferences, host events across UK, Europe and US. Company lunches twice a week. Monthly socials & bi-annual off-sites. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more. Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.

About Gigs At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products. Just as Stripe enables businesses to embed a payment button into any product, Gigs enables businesses to add a connect button and issue SIMs with a single click or API call. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning. We're solving complex technical, operational and regulatory challenges to make connectivity truly effortless. We've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems. With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we're looking for exceptional candidates who want to do the best work of their lives in a high-paced environment, surrounded by a highly talented, ambitious team. You'll be joining at an exciting inflection point in our company's history. At sub-100 people and with a year of hyper-growth ahead of us, opportunity is abundant. The Role You'll drive our customers' growth You will own, build and grow relationships with Gigs' customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals. You'll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs' usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers. You'll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs' customers. You'll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers. What We Are Looking For You have 5 - 10 years of experience in Account Management at a B2B or SaaS tech company . You have profound knowledge of high-impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with this type of account. Your expertise lies in working with high-growth, product-led technology companies, and you exhibit a high level of enthusiasm for engaging with the challenges within this domain. Your established track record shows a track record of success in growing complex technical customers who have built integrations on top of your product. You have a strong ability to work and build relationships with product teams. You're a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes. You care deeply about the customer experience. You are invested in ensuring our customers' success. Whatever you do needs to have a business impact. You're a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth. You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners. You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know. Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are vibrant spaces where Gigsters come together to connect, collaborate, and create. Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.

About Gigs At Gigs, we're building the operating system for mobile services-a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity-bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 90 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless. If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you. The Role As our Compliance Operations Manager , you'll be the operational backbone of our compliance program. This role is perfect for someone who thrives at the intersection of detail and scale-who understands how to abstract complexity and operationalize regulatory requirements into robust, automated workflows without slowing down innovation. You'll work cross-functionally with Business Development, Legal and Product to ensure we stay compliant while moving fast. This is a hands-on role with real scope: you'll design processes, build systems, and help define how compliance works at Gigs as we expand globally. What You'll Do Build and scale our compliance operations infrastructure - Own and streamline core compliance workflows that support market expansion, regulatory readiness, and scalable internal processes. This includes managing product compliance checks and operational processes to support new market launches and evolving regulatory frameworks. Design with automation in mind - Reduce manual overhead by partnering with Engineering and Product to embed controls into our systems from day one. Translate regulatory requirements into scalable operations - Work with Business Development, Legal and Product, to turn compliance needs into clear, efficient systems that support global growth. Develop and maintain internal documentation - Ensure policies, procedures, and internal audits are clear, accessible, and always up-to-date. Monitor and improve compliance health - Define key operational metrics, flag issues early, and drive continuous improvement. Act as a trusted partner - Collaborate closely with our In-house Legal, as well as external partners and regulators, to stay ahead of regulatory expectations. Stay ahead of regulatory changes - Proactively identify emerging compliance requirements across our target markets and build implementation plans that keep us ahead of deadlines. Own our audit practice - Develop and maintain robust audit frameworks to ensure ongoing compliance for both our internal and shared (with Customers) operations. Own regulatory compliance execution - Manage and execute our ongoing regulatory obligations including filings, registrations, and reporting requirements across different jurisdictions to ensure timely completion and continued operational compliance. What We're Looking For 5+ years of experience in compliance operations at a high-growth fintech, payments company, or regulated tech business Strong experience operationalizing controls in a fast-moving, regulated environment - You know how to turn regulatory requirements into clear, scalable processes across areas like product compliance, vendor risk, and cross-border operations. You've built or significantly scaled a compliance function and know what "good" looks like across tools, processes, and reporting Comfort with tooling-whether that's configuring a GRC system, querying a database, or collaborating on automated workflows Exceptional communication skills-you can explain complex regulatory topics clearly and influence stakeholders across functions A bias for action: you take ownership, work independently, and are energized by solving hard problems at speed Work at Gigs At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring. Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together. Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth. What We Offer At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan If you're driven by curiosity, creativity, and the chance to shape the future of telecom, let's talk. Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.

At Encord, we are focused on building the future of AI infrastructure. Data quality is the biggest challenge facing AI companies today. In fact, the success of any AI application depends on the quality of the model's training data - and for 95% of teams, this essential step is both the most costly and the most time-consuming, in getting their product to market. As former computer scientists, physicists, and quants, we experienced firsthand the lack of tools for preparing quality training data, which hindered the progress of building AI for many teams. We founded Encord to address this gap and propel the next generation of AI applications. We are a talented and ambitious team of 75+, working at the cutting edge of multimodal and visual AI, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one of the fastest growing companies in our space, and consistently rated as the best platform in the market by our customers. We have ambitious plans and are looking for a Head of Finance to lead us through the next stage of growth, helping the team create an exceptional product for our customers. The Role The Head of Finance will oversee financial planning, budgeting, and analysis, including financial reporting and risk management. They will report to the co-founders and will lead the Finance team in providing strategic guidance to support Encord's ambitious growth initiatives and ensure sound financial decision-making. In light of Encord's projected rapid expansion and additional access to capital, we are searching for a dynamic leader with a proven track record of effectively steering high-growth businesses to success. What you'll do: Drive core strategic financial and planning processes at the corporate and functional levels, including budgeting, planning, forecasting, reporting, and performance tracking & analysis Build financial models to translate long-term strategic objectives into achievable growth targets Provide financial and strategic perspectives on business planning workstreams Coordinate annual audits Manage the cash flow process and planning Oversee team responsible for all AR/AP, bookkeeping, and tax declaration processes Implement process and systems improvements to drive the company's continued growth and scaling Support the Co-founders with strategic ad hoc projects About you: Prior experience of leading a global finance team at a venture-backed SaaS, AI, or other high-growth technology company Experience in fast-paced, high-growth environments Ability and comfort working independently across cross-functional internal teams and external relationships, and the ability to project manage large-scale projects Excellent decision-making and analytical abilities focused on minimising risks, along with clear and effective communication skills What We Offer: Competitive salary, commission and equity in a hyper-growth business Strong in-person culture: most of our team is in the office 3+ days a week Room to grow into anything you choose to - a year ago we were 25 people, now we're 60. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle 25 days annual leave a year + public holidays Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture, and more.

Revenue Operations Manager About Us At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today isn't headline-grabbing - it's data quality. The success of every AI model hinges on the quality of its training data - and for most teams, this process is still painfully manual, time-consuming, and expensive. We experienced this problem firsthand as ex-computer scientists, quants, and engineers. The tools didn't exist to iterate on data pipelines the way developers iterate on code. So we built Encord to change that. Today, we're the go-to training data platform for hundreds of the top AI teams across industries like healthcare, robotics, and autonomous vehicles. Backed by leading investors including CRV, Y Combinator, and Next47, we're a team of 75+ working at the cutting edge of deep learning and computer vision. We're growing fast - and to power that growth, we're looking for a smart, driven Revenue Operations Manager to build and scale the systems, processes, and insights that drive our go-to-market success. The Role As Encord's first Revenue Operations Manager, you'll own and build the operational backbone of our go-to-market (GTM) organization. You'll work across Sales, Marketing, and Customer Success to ensure data, tools, and strategy are tightly aligned to fuel our ambitious growth goals.You 'll help us understand what's working (and what isn't), and design scalable processes that enable better forecasting, faster decision-making, and more efficient execution. Whether you're building dashboards, improving funnel conversion, or working with leadership to refine territory models - your work will be critical in helping Encord scale effectively.This is a high-impact, high-visibility role at a pivotal moment in our journey. If you're excited by data, systems thinking, and building from zero to one - we want to hear from you. About You - 4+ years of experience in RevOps, Sales Ops, or similar roles within high-growth B2B SaaS or tech companies. - Fluent in CRM and GTM tools (HubSpot, Clay, Apollo) and know how to connect systems and people to drive results. - You love building dashboards, spotting trends, and enabling better decisions through data. - You think in systems and understand how to make complex processes simple, repeatable, and scalable. - You're excited to work cross-functionally and can collaborate seamlessly with Sales, Marketing, and CS teams - You're a self-starter who thrives in fast-paced, ambiguous environments. You spot gaps and love to fix them. - You care deeply about doing great work and are hungry to grow - fast. You thrive on ownership, autonomy, and the opportunity to make a real impact. What You'll Do - Own our CRM (Hubspot) and GTM tech stack - ensuring data quality, adoption, and scalability - Partner with GTM leaders to define and optimize our sales funnel, lead routing, forecasting, and reporting - Build dashboards and reporting to provide visibility into performance, pipeline health, and conversion metrics - Design and refine territories, compensation plans, and headcount models to support growth - Drive cross-functional projects that improve GTM efficiency - from lead scoring to onboarding flows - Create repeatable, scalable playbooks for our GTM team as we expand What We Offer - Competitive salary, performance bonus, and equity in a hypergrowth business - Strong in-person culture - most of our team is in the office 3-5 days a week - 25 days annual leave + public holidays - Annual learning & development budget - Company lunches twice a week - Monthly socials and bi-annual off-sites £80,000 - £95,000 a year

Play a role in the future of software Discover opportunities across our portfolio companies Business Development Lead EncordSales & Business Development London, UK Posted on Jan 28, 2025 At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is actually not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a team of 60, working at the cutting edge of multi-modal AI, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Business Development lead to join us in building our GTM team. The Role You'll be the driving force behind Encord's growth, building out our sourcing motion and leading a top team of Commercial Associates and BDRs. You will be obsessively focused on making sure the leading AI teams - from exciting growth stage startups, to F500 organizations - know how Encord can help them bring their AI applications to market, and why they should choose to work with us. The majority of your time will be spent on: - Owning and building out our pipe gen machine. You will work closely with our Sales, Marketing and Customer Success leadership as well as Encord's co-founders, to take our outbound motion to the next level. You'll be balancing scaling out what has been working, with experimenting and finding new growth curves for us to grow on (eg. new campaigns to run, new messaging to test, new growth hacks to experiment with) - Leading and mentoring top talent. Our Commercial Associate and BDR team is ambitious, hungry to win, and extremely talented. And when they set their mind on a prospect, they rarely struggle to book a meeting. You'll work with the team on product and sales enablement, consistent coaching, and growth-path support, ensuring we keep retaining, developing, and scaling the team as we grow. We have big goals, and you'll have the autonomy to build out the engine and team to continue to achieve our targets. About you You're ambitious and hard-working, and will succeed at whatever you put your mind to. You might not have leadership make up for any potential lack of experience with intelligence, grit, and a constant growth and solutions-mindset. You have natural hustle and know how to get people on side. You are hungry for an entrepreneurial & high impact journey, and derive energy from building meaningful relationships and setting & achieving lofty goals. You get bored when things don't move fast or when you can't have an outsized impact. You may not have leadership experience before, but you will have excelled at something comparable (ie. you know you can sell!). For example, you may be a powerhouse Account Executive who is eager to build out a team. You have good commercial intuition, and the ability to build rapport, influence people and drive change, whether it's with a distinguished exec or a junior operator. You can get on well with anyone and have the gravitas to sell to senior leadership (eg. CTOs) or the ability to learn quickly. You've consistently performed in the top percentile of whatever environment you've been in, whether in academia, business, sport, sales team, or whatever else you've put your mind to. What we offer - Competitive salary, commission and equity in a hyper growth business. - Strong in-person culture: most of our team is in the office 3+ days a week in our office in Fitzrovia. - Room to grow into anything you choose to - a year ago we were 25 people, now we're 60. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle. - 25 days annual leave a year + public holidays. - Annual learning and development budget. - Paid trips to visit prospects, attend conferences, host events across UK, Europe and US. - Company lunches twice a week. - Monthly socials & bi-annual off-sites. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more. Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.

About Gigs At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products. Like Stripe enables payment buttons in any product, Gigs enables businesses to add a connect button and issue SIMs with a click. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning. We're solving complex technical, operational and regulatory challenges to make this a reality. Since 2020, we've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems. With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we're looking for exceptional candidates who want to do the best work of their lives in a high-paced environment, surrounded by a highly talented, ambitious team. You'll be joining at an exciting inflection point in our company's history. At sub-100 people and with a year of hyper-growth ahead of us, opportunity is abundant. About the team Have you thought about how to explain mobile services to someone who might have never even purchased a mobile subscription themselves? How does it work? What can and can't it do? What does it take to set it up and integrate? How do you built something great? That is the role. At Gigs, Solutions Engineering is part of Product. Nonetheless, we work closely with Sales, Customer Success, Brand Design and pretty much every team at Gigs. Being part of Product means we have a strong connection to our developers and product teams, both them providing us strong support, but us also providing them with continuous feedback. We live in a world where Solutions Engineer isn't a standardized role, so we wanted to share our definition of the role. Solution Engineers at Gigs focus on the pre-sales process, partnering with Sales to work with the technical and product stakeholders at our partners. We strive to build good relations with those stakeholders, while explaining and demoing the Gigs product, providing advice & insights on their integration and product, while continually feeding back to Gigs' product teams our learnings. To succeed in the role you need to have a good technical background (at least reading & understanding unfamiliar code), product minded (understand the possibilities of Gigs products and how they intersect with customer goals), great at teamwork while being self-sufficient , and ready to adapt any second to new scenarios. The position You'll serve as a key technical contact with our customers and partners. You'll work with our customer's engineering and product teams as they integrate with Gigs. You'll act as a cross-functional technical liaison for the Growth, Sales, Marketing, and Business Development teams. You'll drive collaboration across teams to influence and unify stakeholders at all levels of the organization. You'll establish strong relationships with key decision-makers and build credibility at all levels. You'll build product examples, documentation, and other critical resources. You'll lead and support the team in complex evaluations, problem-solving and challenging customer environments. You'll think of new ideas & solutions. You'll discover ways of solving customers that haven't been thought of before, improving our customer's experience. You'll act as an escalation point for pre-sales and post-sales technical issues that arise. You'll champion the voice of our users and customers to influence product direction and feature priorities. You'll stay current on industry trends and competitive dynamics. You'll leverage this knowledge to shape strategy around engagements. About you You've built something before. We love builders. Our idea of great execution is turning our customers into brand advocates. Technical experience. You might have worked in a technical role, as a developer, or you enjoy tinkering in your own time. Technical pre-sales. You have a track record from a world-class solution/sales architecture/engineering team, ideally in a SaaS or technical company. Strong executive presence and ability to foster deep relationships. You have excellent communication and effective group-facilitation skills. You have confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Experience working with customers and explaining technical products . You like to optimize and you have a customer-first attitude with a strong sense of empathy. You have deep understanding of developing human centric CX experiences, middleware, enterprise systems and architecture. You have attended a top-tier college or university and worked in a high-growth environment at a technology company. You're great at balancing the need for quality, speed, and experience . You understand what needs to be done for customers to feel cared for, while delivering a quality you can be proud of. Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed-whether to collaborate on projects, meet customers, or simply change the scenery. Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.

About Gigs Gigs is an operating system for mobile services. We unlock new revenue opportunities and enable seamless user experiences. From tech giants to innovative startups, we empower businesses to effortlessly embed telecom capabilities into their platforms. Gigs is a category creator in one of the world's largest industries-telecom. We're backed by leading VCs such as Ribbit Capital, Google's Gradient, and Y Combinator, as well as industry leaders such as the CEOs of Uber, DoorDash, and Instacart. Gigs has one of the most talent-dense, ambitious teams in the world who have been in key roles at category leaders like Stripe, Shopify and Airbnb and are now bringing their experience to build the same in telecom. The position As our Customer Support Specialist, you'll be the go-to person for our EU-based clients, guiding them through tooling and support training during onboarding and ensuring they're set up for success. You'll manage inbound cases independently, taking ownership of overnight queries, troubleshooting, and escalating issues when needed. You'll also collaborate across teams to keep the customer journey smooth. Plus, this role has a lot of growth potential-whether you're looking to move up within Support or explore other roles at Gigs in the future. What you'll do Help EU customers onboard smoothly, offering training on tools and support processes. Handle inbound customer cases independently, being the first specialist online after overnight hours, with confidence and care. Troubleshoot and escalate issues while keeping our brand standards front and center. Work cross-functionally with other teams to make sure we deliver a seamless experience. Explore growth opportunities within the Support team or other areas of Gigs. About you 2-4 years of experience in customer support or a related field. A self-starter with the ability to handle cases solo, particularly for EU customers. Strong troubleshooting skills and a desire to learn technical systems. Clear, friendly communicator who embodies Gigs' brand values. Eager to grow-whether within Support or in new directions at Gigs. Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed-whether to collaborate on projects, meet customers, or simply change the scenery. Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.

About Gigs At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products. Like Stripe enables payment buttons in any product, Gigs enables businesses to add a connect button and issue SIMs with a click. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning. We're solving complex technical, operational and regulatory challenges to make this a reality. Since 2020, we've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems. With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we're looking for exceptional candidates who want to do the best work of their lives in a high-paced environment, surrounded by a highly talented, ambitious team. You'll be joining at an exciting inflection point in our company's history. At sub-100 people and with a year of hyper-growth ahead of us, opportunity is abundant. The position You will work across subscribers, B2B customers, product, engineering, operations, and network partners to create scalable and automated processes. Your overarching goal is to ensure that the rate and cost of customer issues decrease with our growth, and that the team resolves problems with speed, efficiency, and exceptional quality. This role reports into the Head of Product because Gigs views Customer Support as an part of our product offering. In addition to leading our traditional support offering, Gigs is focused on automating away 99% of all support questions with self-healing, easy self-service, and contextual and compliant AI tools for our customers. You will be part of the team rolling this out to our customers. Key responsibilities include: Lead a high-performing customer support team (Tier 1-3) that has reduced cost to serve, fast response/resolution times, high CSAT score, etc. Manage outsourcing partners, ensuring cost-effective, predictable, and high-quality service. Grow Gigs' "support as a service" product handling T1 and T2 support on behalf of enterprise customers who do not want to handle telecom support. Automate and productize key customer support processes to reduce issue rates and improve efficiency using the latest tools available, working closely with our internal AI product teams. Manage incidents, including customer communication, through to post-mortems improvement and collaborate with cross-functional teams for project and feature rollouts. About you Leadership: Ability to build, mentor, and scale a high-performing support team. Problem Solver : Genuine interest in identifying recurring user issues and experience working with product teams to create solutions to remove them. Process Improvement: Skilled in streamlining and automating support processes. AI Obessed: You have exposure to AI automation with the latest LLMs and agentic AI tools. Customer-Centric: Strong focus on delivering excellent customer experience and advocacy. Vendor Management: Expertise in managing outsourcing vendors, ensuring cost efficiency and quality. Technical Aptitude: Comfortable working with APIs, telecom services, and support software (e.g., Zendesk, Intercom). Data-Driven: Uses metrics to drive decision-making and improve performance. Collaborative: Effectively works with product, engineering, business teams, customers, and vendors. Builds strong personal relationships, even with difficult partners and stakeholders. Executive Communication: Capable of clear, persuasive communication with senior leadership inside Gigs and with customers. Resilient: Start up / scale ups are a marathon and a sprint at the same time. Gigsters roll with the punches and rise to the next challenge. Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed - whether to collaborate on projects, meet customers, or simply change the scenery. Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.

About Us At Encord, we're building the AI infrastructure of the future. One of the biggest challenges AI companies face today is data quality. The success of any AI application relies heavily on the quality of its training data, yet for most teams, this crucial step is both the most costly and time-consuming. We're here to change that. As former computer scientists, physicists, and quants, we've experienced firsthand how a lack of tools to prepare quality training data impedes progress in building AI. We believe AI is at a stage similar to the early days of computing or the internet-where the potential is clear, but the surrounding tools and processes are still catching up. That's why we started Encord. We are a talented and ambitious team of 60, working at the cutting edge of computer vision and deep learning. Backed by $30M in Series B funding from top investors like CRV and Y Combinator, we're one of the fastest-growing companies in our space. Our platform is consistently rated the best by our customers, and we have big plans ahead. We're looking for a Research Scientist to help our customers get the right data faster, easier, and cheaper. The Role As a Research Scientist focusing on multi-modal LLMs, you'll be allowing all the data, metadata, and embeddings that live in our system to be explored, used, and analyzed in ways no one thought possible. Although starting narrow with "smaller" multi-modal problems like, e.g., improving similarity searches via metadata, we have high ambitions for this role. You'll progressively work on harder problems that will improve user experience, surface the right (personalized) analytics to every customer, and put our users in the driver's seat of a data development platform that can do things much beyond today's standards. Tasks can be i) fine-tuning models to understand how our platform is used by customers, ii) employing LLM reasoning to assist customers in their data analysis tasks, and iii) Building tools for customers to interface naturally with our platform. All to put the power in the hands of anyone using Encord. You'll follow the latest research and accelerate state-of-the-art technologies to enrich customers' data journeys. This role offers a great growth opportunity, with the potential to lead a bigger team of scientists over time in our efforts to build the ultimate data development platform What you will be doing: Building, fine-tuning, and experimenting with multi-modal LLMs to surface potential actions and analytical conclusions in a data-driven manner. Developing scalable and novel ways to personalize LLMs based on information from our data development platform. Build sophisticated RAG systems on other types of data than the usual text documents. Follow the latest machine learning research to identify and apply new methods that improve our processes or the user experience. Ensure our customers have the world's most powerful AI-powered data development platform. Skills for the job: A PhD or similarly strong academic background in machine learning, with 2+ years of hands-on experience in with LLM fine-tuning, RAG systems, and prompt engineering. Proficiency with frameworks like PyTorch, Tensorflow, JAX, Pandas, and OpenCV. A solid understanding of transformer models and their common variants, loss functions, and pitfalls. A quick learner with a structured, organized approach to problem-solving. Excellent communication skills with an ability to uncover use cases and solve problems efficiently. Ambitious and self-motivated, with a proven track record of top performance in academic or professional settings. Bonus skills: Experience working with data in the order of millions. Familiarity with using (and adapting) models like LLaMa and LLaVa. Experience with image-to-text embedding models like CLIP and SigLIP. Familiarity with cloud-based model training and inference. What We Offer - Competitive salary, commission, and equity in a high-growth business. - A collaborative, in-person culture with most of the team working in the office 3+ days a week (engineers typically work on-site Wednesdays). - 25 days annual leave + public holidays. - An annual learning and development budget to help you grow your skills. - Company lunches twice a week and regular socials, including bi-annual off-sites. At Encord, you'll have the unique opportunity to be part of a fast-growing startup with a clear mission and vision. You'll work on real-world AI use cases across a variety of industry verticals and get hands-on experience with cutting-edge computer vision and deep learning technologies. This is a role where you'll grow quickly, take ownership of projects, and help shape the future of our company.

About Us At Encord, we're building the AI infrastructure of the future. One of the biggest challenges AI companies face today is data quality. The success of any AI application relies heavily on the quality of its training data, yet for most teams, this crucial step is both the most costly and time-consuming. We're here to change that. As former computer scientists, physicists, and quants, we've experienced firsthand how a lack of tools to prepare quality training data impedes progress in building AI. We believe AI is at a stage similar to the early days of computing or the internet-where the potential is clear, but the surrounding tools and processes are still catching up. That's why we started Encord. We are a talented and ambitious team of 60, working at the cutting edge of computer vision and deep learning. Backed by $30M in Series B funding from top investors like CRV and Y Combinator, we're one of the fastest-growing companies in our space. Our platform is consistently rated the best by our customers, and we have big plans ahead. We're looking for a Research Scientist to help our customers get the right data faster, easier, and cheaper. The Role As a Research Scientist focusing on generating synthetic data at Encord, you'll play a critical role in helping customers proliferate their datasets at ease. Although starting narrow with a single domain in mind, you'll progressively work across a variety of industries and domains such as healthcare, geospatial, sports analytics, and surveillance, ensuring that customers can efficiently harness synthetic data to improve their AI models. Example tasks range from building easily adaptable diffusion models for generating new data with particular properties to developing novel ways of conditioning generative models to obtain new data with specific properties; All to mitigate customers' data problems. You'll follow the latest research, push state-of-the-art technologies forward to empower customers in their data journeys. This role offers a great growth opportunity, with the potential to lead a team of scientists over time in our efforts to provide high-quality synthetic data. What you will be doing: Building, Fine-tuning, and experimenting with deep learning-based approaches for (conditional) synthetic data generation, like Stable Diffusion and GANs. Developing scalable and novel ways to condition data generation based on information from our data development platform. Follow the latest machine learning research to identify and apply new methods that improve outcomes. Work on cutting-edge generative models, starting with text-to-image models and potentially expanding into more domains like video and audio. Ensure our customers have the world's best platform for expanding datasets synthetically. Skills for the job: A PhD or similarly strong academic background in machine learning with 2+ years of hands-on experience in synthetic data generation for images or video (e.g., Stable Diffusion, GANs, Normalizing Flows, etc.). Proficiency with frameworks like PyTorch, Tensorflow, JAX, Pandas, and OpenCV. A quick learner with a structured, organized approach to problem-solving. Excellent communication skills with an ability to uncover use cases and solve problems efficiently. Ambitious and self-motivated, with a proven track record of top performance in academic or professional settings. Bonus skills: Experience working with data in the order of millions. Experience with PEFT techniques like QLoRA Familiarity with cloud-based model training and inference What We Offer - Competitive salary, commission, and equity in a high-growth business. - A collaborative, in-person culture with most of the team working in the office 3+ days a week (engineers typically work on-site Wednesdays). - 25 days annual leave + public holidays. - An annual learning and development budget to help you grow your skills. - Company lunches twice a week and regular socials, including bi-annual off-sites. At Encord, you'll have the unique opportunity to be part of a fast-growing startup with a clear mission and vision. You'll work on real-world AI use cases across a variety of industry verticals and get hands-on experience with cutting-edge computer vision and deep learning technologies. This is a role where you'll grow quickly, take ownership of projects, and help shape the future of our company.

In short: Full-time position based in Europe. Salary range: €85k - €120k. About Gigs Gigs is an operating system for mobile services. We unlock new revenue opportunities and enable seamless user experiences. From tech giants to innovative startups, we empower businesses to effortlessly embed telecom capabilities into their platforms. Gigs is a category creator in one of the world's largest industries-telecom. We're backed by leading VCs such as Ribbit Capital, Google's Gradient, and Y Combinator, as well as industry leaders such as the CEOs of Uber, DoorDash, and Instacart. Gigs has one of the most talent-dense, ambitious teams in the world who have been in key roles at category leaders like Stripe, Shopify and Airbnb and are now bringing their experience to build the same in telecom. The position You will help build Connect , our consumer-facing hosted checkout and subscription management service, and related projects to deliver the best experience for our customers and their users. You will bring new ideas to directly shape our app development and products beyond our established work. You will work with a modern tech stack using Next.js, React, TypeScript and Tailwind CSS. You will use your skills for Frontend and Backend technologies built on top of Next.js. You will take ownership of features from planning and implementing to shipping and optimizing. You will work closely with our UI/UX team to develop the best possible experiences for our users. You will help design maintainable and scalable software architectures. You will give feedback, ideas, and code reviews to your colleagues. You will collaborate with colleagues across the engineering organization through cross-functional working groups and our RFC process. About you You have advanced experience building web apps using React. You are a TypeScript pro, know your way around Next.js, and can implement common and advanced React patterns. You've been doing this for 5+ years. Working with git is natural for you. You enjoy building best-in-class experiences. You know what makes apps excellent, you can give your input and are able to implement the best possible UX. You have built and maintained scalable apps. You love to build things for scale and have experience in designing app architectures and writing high-quality code. You enjoy building a product from scratch. This means high involvement in the design process and understanding what customers want and users need. You love learning technologies as you go. You always want to find the right tool for the job, and not only follow what you already know. You care about more than engineering quality. Whatever you do, needs to have a business impact. You can make trade-offs between speed and quality. You are an all-rounder : You're fluent with RESTful APIs, worked with Docker, GCP, GitHub Actions, Cypress, or Testing Library, and have some experience with Ruby on Rails. Remote Work at Gigs At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed-whether to collaborate on projects, meet customers, or simply change the scenery. Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth. This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment. What We Offer At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally). If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you. For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.

Play a role in the future of software Discover opportunities across our portfolio companies Director of Business Development EncordAt Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is actually not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a team of 60, working at the cutting edge of multi-modal AI, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Business Development leader to join us in building our GTM team. The Role You'll be the driving force behind Encord's growth, building out our sourcing motion and leading a top team of Commercial Associates and BDRs. You will be obsessively focused on making sure the leading AI teams - from exciting growth stage startups, to F500 organizations - know how Encord can help them bring their AI applications to market, and why they should choose to work with us. The majority of your time will be spent on: - Owning and building out our pipe gen machine. You will work closely with our Sales, Marketing and Customer Success leadership as well as Encord's co-founders, to take our outbound motion to the next level. You'll be balancing scaling out what has been working, with experimenting and finding new growth curves for us to grow on (eg. new campaigns to run, new messaging to test, new growth hacks to experiment with) - Leading and mentoring top talent. Our Commercial Associate and BDR team is ambitious, hungry to win, and extremely talented. And when they set their mind on a prospect, they rarely struggle to book a meeting. You'll work with the team on product and sales enablement, consistent coaching, and growth-path support, ensuring we keep retaining, developing, and scaling the team as we grow. We have big goals, and you'll have the autonomy to build out the engine and team to continue to achieve our targets. About you You're ambitious and hard-working, and will succeed at whatever you put your mind to. You make up for any potential lack of experience with intelligence, grit, and a constant growth and solutions-mindset. You have natural hustle and know how to get people on side. You are hungry for an entrepreneurial & high impact journey, and derive energy from building meaningful relationships and setting & achieving lofty goals. You get bored when things don't move fast or when you can't have an outsized impact. You may not have leadership experience before, but you will have excelled at something comparable (ie. you know you can sell!). For example, you may be a powerhouse Account Executive who is eager to build out a team. You have good commercial intuition, and the ability to build rapport, influence people and drive change, whether it's with a distinguished exec or a junior operator. You can get on well with anyone and have the gravitas to sell to senior leadership (eg. CTOs) or the ability to learn quickly. You've consistently performed in the top percentile of whatever environment you've been in, whether in academia, business, sport, sales team, or whatever else you've put your mind to. What we offer - Competitive salary, commission and equity in a hyper growth business. - Strong in-person culture: most of our team is in the office 3+ days a week in our office in Fitzrovia. - Room to grow into anything you choose to - a year ago we were 25 people, now we're 60. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle. - 25 days annual leave a year + public holidays. - Annual learning and development budget. - Paid trips to visit prospects, attend conferences, host events across UK, Europe and US. - Company lunches twice a week. - Monthly socials & bi-annual off-sites. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more. Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.

Play a role in the future of software Discover opportunities across our portfolio companies GTM Talent Acquisition Partner EncordAt Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is actually not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a talented and ambitious team of 60, working at the cutting edge of multimodal and visual AI, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best product in the market by our customers. We have big plans ahead and are looking for our first GTM Talent Acquisition Partner in London to join us in building our team. The Role You will be Encord's first recruiter on the ground in the UK. You'll be partnering with our co-founders and senior GTM leadership on building out our commercial function - bringing to Encord company-defining talent to sustain the next stage of our hyper-growth. You will guide candidates through the hiring process end-to-end: from sourcing and screening to close, and take the lead across all core commercial functions, including Sales, Growth/Marketing, and Customer Success. About you - You have 2-4 years of experience 1) on a recruiting team within a start-up or corporate environment or 2) on a sales team. - You are focused on one thing: finding top-talent. You know this involves relentless nurturing, creative outbound campaigns, and A/B testing job specs to optimize for inbound. - You are a self-starter and want to be a part of building a hyper growth business from the ground up. - You are target-driven, detail-oriented and have a strong sense of urgency; for each challenge that arises you always find a solution. - When you hear a role and its criteria, you can immediately think of a couple candidates who'd be a great fit for it, whether they're actively looking or happy in their current roles. - You thrive and get energy from connecting others; you are often the first person top-talent reaches out to when they're thinking about their next role. More about the Role & Encord This is a full time role, based in our office in London. Other benefits of Encord: - Strong in-person culture: most of our team is in the office 2-5 days a week. - 25 days annual leave a year + public holidays. - Clear and concrete opportunities to grow - a year ago we were 25 people, now we're over 60. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth that you can handle. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more. Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.