Customer Services Advisor Salary : £26,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
Sep 20, 2026
Full time
Customer Services Advisor Salary : £26,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
May 08, 2026
Full time
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
JOB- R&D Technician LOCATION- Reading TERM- Permanent SALARY- £28,000 per annum (grad level) We're seeking an R&D Technician to join our Research & Development team, focusing on the creation and testing of innovative conformal coatings. You'll work closely with colleagues in the UK and USA, plus Quality, Production, Technical Support, and Sales teams, to develop new products and improve manufacturing processes. The R&D Technician will ideally have the following attributes: BSc or Msc in Chemistry, Material Science or Polymer Experience with coatings, adhesives, paints, or other advanced chemical products (preferred) Knowledge of lab test methods/instruments (Viscosity, Rheology, FTIR advantageous) Strong attention to detail and an organised, methodical approach Ability to work well in a project team environment The R&D Technician role will involve: Develop and test new coating formulations Assess new raw materials for suitability Operate automated coating equipment for trials and testing Support process scale-up and cost-reduction projects Assist Technical Support with customer queries Contribute to QA processes and prepare technical reports Visit customer sites for product trials If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.
Apr 30, 2026
Full time
JOB- R&D Technician LOCATION- Reading TERM- Permanent SALARY- £28,000 per annum (grad level) We're seeking an R&D Technician to join our Research & Development team, focusing on the creation and testing of innovative conformal coatings. You'll work closely with colleagues in the UK and USA, plus Quality, Production, Technical Support, and Sales teams, to develop new products and improve manufacturing processes. The R&D Technician will ideally have the following attributes: BSc or Msc in Chemistry, Material Science or Polymer Experience with coatings, adhesives, paints, or other advanced chemical products (preferred) Knowledge of lab test methods/instruments (Viscosity, Rheology, FTIR advantageous) Strong attention to detail and an organised, methodical approach Ability to work well in a project team environment The R&D Technician role will involve: Develop and test new coating formulations Assess new raw materials for suitability Operate automated coating equipment for trials and testing Support process scale-up and cost-reduction projects Assist Technical Support with customer queries Contribute to QA processes and prepare technical reports Visit customer sites for product trials If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.
JOB- Quality Engineer LOCATION- Hampshire TERM- Permanent SALARY- £38,000-£43,000 per annum (dependent on experience) We are looking for a Quality Engineer on a permanent basis in the Hampshire area to support the existing quality assurance activities. This will include; internal auditing both from a business process and manufacturing compliance perspective and coordinating associated actions. Additionally, performing data analysis to identify improvement opportunities with regards to both product returns and internal CoPQ. The Quality Engineer will ideally have the following attributes: Degree qualified or experience working in similar role 3-5 years experience working with h regulated standards.Minimum ISO9001 Structured approach to problem solving methodologies Internal auditor Self-motivated individual, able to set own priorities and work independently Right first time approach Ability to work calmly under pressure The Quality Engineer role will involve: Drive standardisation on processes along with waste elimination and continuous improvement Working on NPI products and supplier quality development, implementing new processes Hands on role investigating NCR's Establish short & long term goals with PDCA methodology Collating material compliance data, report writing where necessary Resolve customer issues in a timely manner Overseeing and conducting First Article Inspection Reports Supporting customer and 3rd party audits Monitor supplier performance, define process parameter to ensure process capability Monitor output, quality & scrap rates. Improving OTD performance Maintain records of products and approved suppliers Continually improve QMS processes If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.
Apr 30, 2026
Full time
JOB- Quality Engineer LOCATION- Hampshire TERM- Permanent SALARY- £38,000-£43,000 per annum (dependent on experience) We are looking for a Quality Engineer on a permanent basis in the Hampshire area to support the existing quality assurance activities. This will include; internal auditing both from a business process and manufacturing compliance perspective and coordinating associated actions. Additionally, performing data analysis to identify improvement opportunities with regards to both product returns and internal CoPQ. The Quality Engineer will ideally have the following attributes: Degree qualified or experience working in similar role 3-5 years experience working with h regulated standards.Minimum ISO9001 Structured approach to problem solving methodologies Internal auditor Self-motivated individual, able to set own priorities and work independently Right first time approach Ability to work calmly under pressure The Quality Engineer role will involve: Drive standardisation on processes along with waste elimination and continuous improvement Working on NPI products and supplier quality development, implementing new processes Hands on role investigating NCR's Establish short & long term goals with PDCA methodology Collating material compliance data, report writing where necessary Resolve customer issues in a timely manner Overseeing and conducting First Article Inspection Reports Supporting customer and 3rd party audits Monitor supplier performance, define process parameter to ensure process capability Monitor output, quality & scrap rates. Improving OTD performance Maintain records of products and approved suppliers Continually improve QMS processes If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.
JOB- Manufacturing Engineer LOCATION- Hampshire TERM- Permanent SALARY- £45,000-£55,000 per annum My client is looking for a Manufacturing Engineer to join their business on a permanent basis in the Hampshire area. The ideal candidate would be to provide support to ensure Quality, Efficiency and repeatability of process on current and new equipment The Manufacturing Engineer will ideally have the following attributes: Degree Qualified in Mechanical/Electronic Engineering / Advanced Apprenticeship or equivalent work based experience Have experience working as a Manufacturing Engineer within product development in a similar environment Be able to read & interpret engineering drawings Experience within Lean Manufacturing Excellent communication skills both verbal and written Ability to work individually or as a team The Manufacturing Engineer role will involve: Verify manufacturing processes are fit for purpose and achieving quality and performance targets Working alongside the Quality Engineers to verify effectiveness of quality control systems Develop operating instructions and troubleshooting guides for processes/ equipment Provide training and guidance to colleagues for existing and new equipment Creating production work and test instructions Monitor manufacturing processes, identify and justify potential improvements Good knowledge of Problem-solving techniques RCA tools such as Process FMEA, 8D & control plans Factory floor layouts Participate in process improvement teams to resolve issues Attend training and participate in Continuous professional development If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.
Apr 30, 2026
Full time
JOB- Manufacturing Engineer LOCATION- Hampshire TERM- Permanent SALARY- £45,000-£55,000 per annum My client is looking for a Manufacturing Engineer to join their business on a permanent basis in the Hampshire area. The ideal candidate would be to provide support to ensure Quality, Efficiency and repeatability of process on current and new equipment The Manufacturing Engineer will ideally have the following attributes: Degree Qualified in Mechanical/Electronic Engineering / Advanced Apprenticeship or equivalent work based experience Have experience working as a Manufacturing Engineer within product development in a similar environment Be able to read & interpret engineering drawings Experience within Lean Manufacturing Excellent communication skills both verbal and written Ability to work individually or as a team The Manufacturing Engineer role will involve: Verify manufacturing processes are fit for purpose and achieving quality and performance targets Working alongside the Quality Engineers to verify effectiveness of quality control systems Develop operating instructions and troubleshooting guides for processes/ equipment Provide training and guidance to colleagues for existing and new equipment Creating production work and test instructions Monitor manufacturing processes, identify and justify potential improvements Good knowledge of Problem-solving techniques RCA tools such as Process FMEA, 8D & control plans Factory floor layouts Participate in process improvement teams to resolve issues Attend training and participate in Continuous professional development If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.
