Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction store(s) or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience: Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI's. Experience in analysing KPI data to make commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well-being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Jan 05, 2026
Full time
Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction store(s) or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience: Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI's. Experience in analysing KPI data to make commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well-being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
A leading retail company in Portsmouth is seeking an Assistant Manager. This role involves supporting the Store Manager in achieving sales and KPI targets, developing staff, and ensuring excellent customer service. The ideal candidate will have previous management experience in a retail environment, strong communication skills, and a proven track record in sales. Benefits include a quarterly bonus, discounts, and opportunities for professional development.
Jan 05, 2026
Full time
A leading retail company in Portsmouth is seeking an Assistant Manager. This role involves supporting the Store Manager in achieving sales and KPI targets, developing staff, and ensuring excellent customer service. The ideal candidate will have previous management experience in a retail environment, strong communication skills, and a proven track record in sales. Benefits include a quarterly bonus, discounts, and opportunities for professional development.
A regional retail company in Newquay is seeking a Store Manager to oversee daily operations and drive sales performance. The role includes managing a motivated team, ensuring exceptional customer service, and analyzing sales data to implement effective strategies. Ideal candidates will have previous management experience in a fast-paced retail environment, strong leadership skills, and a proven track record of exceeding sales targets. This position offers various benefits, including a discretionary bonus scheme and company discounts.
Jan 02, 2026
Full time
A regional retail company in Newquay is seeking a Store Manager to oversee daily operations and drive sales performance. The role includes managing a motivated team, ensuring exceptional customer service, and analyzing sales data to implement effective strategies. Ideal candidates will have previous management experience in a fast-paced retail environment, strong leadership skills, and a proven track record of exceeding sales targets. This position offers various benefits, including a discretionary bonus scheme and company discounts.
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Jan 02, 2026
Full time
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
About the Company: JD Sports is driving an ambitious global transformation to deliver best-in-class omnichannel experiences for our customers. As a leader in retail sports fashion, we partner with top-tier brands like Nike and Adidas and continue to expand our global footprint. Our Product function is central to this strategy, shaping the vision and execution of seamless digital experiences across all channels. About the Role: As Head of Product, you will own the strategic direction and delivery of a portfolio of digital products, leading a team of Product Managers to achieve exceptional outcomes. This role reports directly to the Group Director of Product and will lead 3-4 product squads through their respective Product Managers. You will set the vision, drive innovation, and ensure best practices across product development, acting as the key decision-maker for your domain. Key Responsibilities: Strategic Leadership & Vision: Define and champion the product vision for your portfolio, aligning with JD Group's strategic objectives. Innovation & Best Practice: Drive a culture of innovation and embed product management best practices across the team. Team Leadership: Lead, mentor, and develop a team of Product Managers, fostering collaboration and high performance. Supplier & Partner Management: Build strong relationships with digital platform suppliers, negotiate commercial terms, and oversee performance. Stakeholder Engagement: Influence and collaborate with senior business leaders, technical teams, and external partners. Data-Driven Decision Making: Champion analytics and experimentation to validate hypotheses and improve product performance. Requirements: Proven Leadership Experience: Significant experience in senior product roles, ideally leading multiple product teams in a digital/ecommerce environment. Strategic & Commercial Acumen: Ability to balance customer experience, technical feasibility, and commercial priorities. Innovation Mindset: Track record of introducing innovative solutions and driving transformation. Supplier Management Expertise: Strong experience managing external vendors and negotiating complex contracts. Agile Expertise: Deep understanding of Agile methodologies and ability to scale practices across teams. Exceptional Communication: Ability to influence at all levels and articulate complex concepts clearly. KPIs & Success Metrics: Revenue impact, customer engagement, delivery timelines, and innovation benchmarks. Leadership Competencies: Strategic thinking, stakeholder influence, talent development, and fostering innovation. JD Group Values & Culture: Commitment to diversity, inclusion, and delivering exceptional customer experiences. Career Development & Impact: Opportunities for growth and the strategic importance of the role within JD Group's global transformation. Educational background: Degree in Business, Technology, or related field MBA preferred but not required Relevant Product & Agile certifications preferred but not required
Jan 01, 2026
Full time
About the Company: JD Sports is driving an ambitious global transformation to deliver best-in-class omnichannel experiences for our customers. As a leader in retail sports fashion, we partner with top-tier brands like Nike and Adidas and continue to expand our global footprint. Our Product function is central to this strategy, shaping the vision and execution of seamless digital experiences across all channels. About the Role: As Head of Product, you will own the strategic direction and delivery of a portfolio of digital products, leading a team of Product Managers to achieve exceptional outcomes. This role reports directly to the Group Director of Product and will lead 3-4 product squads through their respective Product Managers. You will set the vision, drive innovation, and ensure best practices across product development, acting as the key decision-maker for your domain. Key Responsibilities: Strategic Leadership & Vision: Define and champion the product vision for your portfolio, aligning with JD Group's strategic objectives. Innovation & Best Practice: Drive a culture of innovation and embed product management best practices across the team. Team Leadership: Lead, mentor, and develop a team of Product Managers, fostering collaboration and high performance. Supplier & Partner Management: Build strong relationships with digital platform suppliers, negotiate commercial terms, and oversee performance. Stakeholder Engagement: Influence and collaborate with senior business leaders, technical teams, and external partners. Data-Driven Decision Making: Champion analytics and experimentation to validate hypotheses and improve product performance. Requirements: Proven Leadership Experience: Significant experience in senior product roles, ideally leading multiple product teams in a digital/ecommerce environment. Strategic & Commercial Acumen: Ability to balance customer experience, technical feasibility, and commercial priorities. Innovation Mindset: Track record of introducing innovative solutions and driving transformation. Supplier Management Expertise: Strong experience managing external vendors and negotiating complex contracts. Agile Expertise: Deep understanding of Agile methodologies and ability to scale practices across teams. Exceptional Communication: Ability to influence at all levels and articulate complex concepts clearly. KPIs & Success Metrics: Revenue impact, customer engagement, delivery timelines, and innovation benchmarks. Leadership Competencies: Strategic thinking, stakeholder influence, talent development, and fostering innovation. JD Group Values & Culture: Commitment to diversity, inclusion, and delivering exceptional customer experiences. Career Development & Impact: Opportunities for growth and the strategic importance of the role within JD Group's global transformation. Educational background: Degree in Business, Technology, or related field MBA preferred but not required Relevant Product & Agile certifications preferred but not required