Caravan Club Limited

Responsible to: Head of Insurance and Financial Services Line management responsibility: Product Manager/s and Product Support Executives Purpose of the job Bridging the gap between commercial ambition and exceptional member value. Responsible for the strategic development and delivery of our product roadmaps, maximising financial returns whilst remaining focused on the Consumer Duty and member satisfaction. Managing the insurance products and taking ownership of the team's collective success. Responsible for nurturing a high performing, inclusive team environment where diverse perspectives are celebrated, and every individual feels supported to succeed. This role depends on building transparent, honest relationships with internal stakeholders and external partners, ensuring the Club's financial services are integrated into all aspects of member offerings. Creating a positive environment where everyone can collaborate and thrive. Key tasks and responsibilities Lead the end to end delivery of financial services product roadmaps; performance and development. Gaining agreement to plans both internally and externally, delivering business cases, recommending (re)prioritisation and ensuring resources are appropriate and well managed to meet member focused goals. Lead, support, and motivate the IFS Product Team. Acting as a supportive mentor, managing resources effectively to ensure delivery of plans while creating a culture that encourages personal development. Develop and maintain excellent relationships, communication and collaboration with providers of Club products and services (whether branded, co-branded or introduced) getting agreement to development plans and ensuring delivery of targets and plans. Develop relationships with external parties, stakeholders and across the industry and markets, to the benefit of the Club, and act as a brand ambassador for Club financial services. Clearly demonstrating product value propositions to diverse audiences including potential policy holders, partners and media channels. Develop strong working relationships within the Insurance and Financial Services (IFS) department and between IFS and other areas of the Club to ensure excellent communication, sharing of information and collaboration. Align and integrate financial services products into other Club products and services to ensure maximum appeal, benefit coverage and take up. Own performance metrics, analysing market trends and member feedback, communicating insights openly to stakeholders and delivering proactive improvements. Ensure all products, documentation, and customer outcomes are aligned with FCA requirements, showing that "Consumer Duty" is evidenced through every stage of the product lifecycle. Manage the accurate maintenance and adherence of financial services contracts and team records. Ensuring all policies and documentation are reviewed and updated regularly. Support the budget process and ensure alignment with third parties / partners and internal stakeholders to stretch volumes, revenues and marketing plans. Essential skills & experience required Extensive experience within the financial services industry, with a deep understanding of market structures, product lifestyles, and the current competitive landscape. A track record of developing and motivating individuals. You should be an expert at fostering a culture of psychological safety where team members feel valued, supported, and empowered to share diverse ideas. Exceptional communication skills with the ability to negotiate and influence at a senior level. You must have experience managing complex third-party relationships and navigating "matrix" internal structures with diplomacy. Advanced knowledge of FCA regulations, specifically Consumer Duty. You must be able to translate complex legislation into actionable business processes, taking personal ownership of compliance and ethical delivery. The ability to transform raw data into a compelling narrative. You should be highly skilled at summarising recommendations and presenting them with passion to diverse audiences, from board members to media channels. Highly organised with a proven ability to manage multiple projects and prioritise team workloads in a fast-paced environment. A demonstrated commitment to continuous professional development. You are someone who explores new opportunities to overcome challenges and views every obstacle as a chance to grow. A strong understanding of the Caravan and Motorhome Club's unique member base, goals, and organisational structure. The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential. Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. Head office vacancies: Sites vacancies:

Site Operations and Compliance Team Manager Job overview Title: Site Operations and Compliance Team Manager Responsible to: Site Operations Manager Line management responsibility: 7 Regional Operations Coordinators & Site Operations Admin About the job: To lead and develop a central support function within Sites & Accommodation, supporting key compliance areas relating to project work and site operations. The role oversees a team of eight direct reports (seven Regional Operations Coordinators (ROCs) and one Site Operations Administrator), ensuring the delivery of seamless administrative support and effective communication across the UK Sites Network, Regional Managers, and Head Office teams. Responsible for overseeing the team's workload, ensuring all relevant documentation is compliant to the agreed standard, with the expectation of developing expertise in all compliance areas, while mentoring and upskilling the ROCs to handle the administrative areas of technical projects. Key tasks and responsibilities To lead, motivate, and coach the Site Operations team supporting the Regional Managers and to ensure the delivery of a premium experience for over one million members. Manage, evaluate tasks and delegate where appropriate, whilst maintaining a consistent quality across all the team, fostering an environment of continuous upskilling initiatives to ensure documentation, processes, and training materials remain current, relevant, and high quality. To continuously evaluate internal process efficiency to identify gaps and develop administrative policies that enhance the efficiency of the Sites Network. Develop and deliver a training strategy to upskill ROCs in technical compliance documentation, enabling them to independently handle administrative validation of contractor paperwork. To conduct regular 1:1s and formal appraisals to manage team performance, behaviour, attendance in alignment, holiday in line with Club strategy. To manage team scheduling including leave and sickness cover. Act as the Site Operations lead for the administrative management of all commercial and technical project paperwork, ensuring compliance documentation meets legal and internal standards before work commences. Review compliance and safety documentation submitted by contractors to ensure they meet Club Standards before project commencement. To collaborate with Procurement to resolve any supplier inefficiencies, reduce and manage associated costs. To work closely with Regional Managers to support site projects and use influence to encourage adherence to established rules. To act as the operational voice for new project roll-outs in stakeholder meetings and deputise for the Site Operations Manager when required. To provide essential support for external events, which may include overnight stays and ensuring office practices are resourced during the Annual New ASM Induction Event. Essential skills & Experience Required Proven experience leading and developing high-performing hybrid teams, with a strong focus on coaching and performance management. Ability to quickly learn, retain, and implement evolving systems, processes, and workflows. Confident in providing constructive feedback and driving accountability. Confident using technology, IT and relevant booking systems. Exceptional interpersonal skills with the ability to influence at all levels. Highly organised, with strong prioritisation skills and experience managing complex workloads and calendars. Demonstrates adaptability and sound judgement in fast-paced environments, ensuring deadlines are met without compromising quality. Prepared to take on relevant training in Health and Safety, Construction compliance and other relevant areas. The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.