Arriva UK Bus Ltd
Dartford, Kent
Site Operations Manager - Job Description Reports To: Head of Operations and Senior Site Operations Manager Direct Reports: Drivers, Operations Supervisor and Garage Administrator Main internal stakeholders Engineering Manager FBP HRBP H&S (incl. Risk) SLT Property Legal Transcare Training School Commercial Procurement Shared Service Customer Service TU Fleet Team Main external stakeholders Regulatory Bodies (DVSA, OTC, HSE, Police) Local Authorities / TfL Cleaning contractors Regional CPT Competitors Customers TU FTO Local Businesses (BIDs, CoC, Local charities, Suppliers) Purpose Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience. Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody's responsibility You are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Main responsibilities Health and Safety - responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Customer - ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships with local authorities and customers to understand needs and embrace partnerships. People - develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams and engagement through effective leadership and communication forums. Quality - lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. Align with the commercial team to continuously review networks and customer feedback, utilising business performance management tools. Financial and decision-making - contribute to the development of the site's annual budgets and business plan, formulate proposals, assist the Head of Sites with the compilation of annual budgets, forecasts and targets, review financial performance against budget and identify action plans. Continual Improvement & Innovation - continuously review the operating terrain, identify areas, processes and systems that can be improved through innovation, act as a change agent, create value and share best practice across the UK Bus network. Corporate social responsibility - uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities. Essential Postholder Requirements To become a Transport Manager on the Operators Licence To be the Site Accountable Manager Person Specification Demonstrate the Arriva Values and Leadership Mindset. A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit. Experience of leading, managing, motivating and developing large, high performing teams across multiple sites. Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions. Demonstrable experience in creating a safe and continuously improving working environment. Capable of translating the site's strategic and annual deliverables into effective, translatable plans and driving execution through strong governance. Experience of working in partnership with Trade Unions. This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
Site Operations Manager - Job Description Reports To: Head of Operations and Senior Site Operations Manager Direct Reports: Drivers, Operations Supervisor and Garage Administrator Main internal stakeholders Engineering Manager FBP HRBP H&S (incl. Risk) SLT Property Legal Transcare Training School Commercial Procurement Shared Service Customer Service TU Fleet Team Main external stakeholders Regulatory Bodies (DVSA, OTC, HSE, Police) Local Authorities / TfL Cleaning contractors Regional CPT Competitors Customers TU FTO Local Businesses (BIDs, CoC, Local charities, Suppliers) Purpose Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience. Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody's responsibility You are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Main responsibilities Health and Safety - responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Customer - ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships with local authorities and customers to understand needs and embrace partnerships. People - develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams and engagement through effective leadership and communication forums. Quality - lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. Align with the commercial team to continuously review networks and customer feedback, utilising business performance management tools. Financial and decision-making - contribute to the development of the site's annual budgets and business plan, formulate proposals, assist the Head of Sites with the compilation of annual budgets, forecasts and targets, review financial performance against budget and identify action plans. Continual Improvement & Innovation - continuously review the operating terrain, identify areas, processes and systems that can be improved through innovation, act as a change agent, create value and share best practice across the UK Bus network. Corporate social responsibility - uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities. Essential Postholder Requirements To become a Transport Manager on the Operators Licence To be the Site Accountable Manager Person Specification Demonstrate the Arriva Values and Leadership Mindset. A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit. Experience of leading, managing, motivating and developing large, high performing teams across multiple sites. Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions. Demonstrable experience in creating a safe and continuously improving working environment. Capable of translating the site's strategic and annual deliverables into effective, translatable plans and driving execution through strong governance. Experience of working in partnership with Trade Unions. This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.