ALLSAINTS Retail Limited
Global Head of Retail Operations & Profit Protection - 6 month FTC (Paternity Cover) London, England, United Kingdom , Fixed-term We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLE The Global Head of Retail Operations & Profit Protection champions our retail network worldwide, ensuring all store communications, systems, and operational procedures function with precision, agility, and profitability. Serving as a strategic partner to the global retail leadership team, this position oversees standard operating procedures, global order fulfillment, and compliance across all regions. Reporting directly to the Global Retail Director you will lead, manage, and motivate the global retail operations and profit protection functions. You will partner with cross-functional internal departments globally to empower our stores to succeed while safeguarding brand assets, mitigating risk, and maximizing profitability. ABOUT THE TEAM This position is based in our East London studios. The role requires occasional weekend coverage and regular physical presence in retail stores. We believe that we lead from our stores - keeping in touch with our operational processes and being the expert of how we do what we do to bring excellent experiences to our colleagues and customers. Global Retail Operations & Trade Drive Global Operational Excellence: Identify, scope, and roll out improvements to store operations, systems, and omni-channel fulfillment processes across all international territories. Cross-Functional Partnership: Work collaboratively with global brand partners, aligning retail activity with key trade timings to ensure smooth, execution-ready store implementation. Commercial Leadership: Actively participate in trade meetings, communicating operational updates, conveying accurate performance statistics, and aligning operational strategy with Peak trading targets. Global Communications Strategy: Own the end-to-end weekly, monthly, and quarterly communication strategy for global stores to streamline store manager workload. Store & Field Presence: Conduct regular store visits to evaluate operational execution, gather field feedback, and continuously elevate the customer experience. Profit Protection & Governance Profit Protection Strategy: Formulate and execute a comprehensive global Profit Protection and loss prevention strategy to minimize shrinkage, stock loss, and operational waste across all stores. Risk & Compliance Management: Partner with Health & Safety, Governance, and Maintenance teams to establish global compliance protocols, track store audit performance, and implement corrective actions. Asset & Margin Defense: Champion brand protection by developing strict audit framework controls, securing physical assets, and safeguarding stock and profitability margins. Property & Operations Expansion: Partner with Finance, Property, and Store Design to establish feasibility metrics, operational readiness, and profit protection setups for store openings, remodels, and closures globally. Leadership & Talent Development Team Leadership: Coach, mentor, and develop the Global Retail Operations and Profit Protection teams, setting clear KPIs, challenging performance, and instilling a high-accountability culture. Store Support & Training: Collaborate with People & Culture to design and update store operational documentation, profit protection guidelines, and training materials worldwide. WHAT WE'RE LOOKING FOR (SKILLS & QUALIFICATIONS) Proven Operational Leadership: Deep background in global or multi-region retail operations and profit protection/loss prevention, with a thorough understanding of store environments, workflows, and commercial mechanics. Profit Protection Expertise: Demonstrated track record of developing risk mitigation strategies, managing loss prevention programs, and reducing stock shrink across global store footprints. People & Change Manager: Inspirational leader with proven success in growing talent, coaching field teams, and driving change in fast-paced retail landscapes. Commercial & Strategic Acumen: Strong business acumen with expertise in utilizing reporting technologies to drive operational effectiveness, margin integrity, and bottom-line growth. Stakeholder Management & Influence: Exceptional relationship-building skills with the ability to collaborate with and influence cross-functional global leaders at all levels. Brand Ambassador: Highly charismatic, honest, and tenacious leader who embodies our brand values and advocates passionately for our customers, teams, and product. ABOUT THE LOCATION Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITS A generous wardrobe allowance so that you can wear our beautiful clothes to work each day We are a disability committed certified employer Employee discount for you to spend with family and friends 25 days holiday increasing to 28 days after 2 years continuous service Bank holidays, birthdays and volunteering days off Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Hybrid working in our historic East London studios, working hours are 9-5.30pm Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Global Head of Retail Operations & Profit Protection - 6 month FTC (Paternity Cover) London, England, United Kingdom , Fixed-term We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLE The Global Head of Retail Operations & Profit Protection champions our retail network worldwide, ensuring all store communications, systems, and operational procedures function with precision, agility, and profitability. Serving as a strategic partner to the global retail leadership team, this position oversees standard operating procedures, global order fulfillment, and compliance across all regions. Reporting directly to the Global Retail Director you will lead, manage, and motivate the global retail operations and profit protection functions. You will partner with cross-functional internal departments globally to empower our stores to succeed while safeguarding brand assets, mitigating risk, and maximizing profitability. ABOUT THE TEAM This position is based in our East London studios. The role requires occasional weekend coverage and regular physical presence in retail stores. We believe that we lead from our stores - keeping in touch with our operational processes and being the expert of how we do what we do to bring excellent experiences to our colleagues and customers. Global Retail Operations & Trade Drive Global Operational Excellence: Identify, scope, and roll out improvements to store operations, systems, and omni-channel fulfillment processes across all international territories. Cross-Functional Partnership: Work collaboratively with global brand partners, aligning retail activity with key trade timings to ensure smooth, execution-ready store implementation. Commercial Leadership: Actively participate in trade meetings, communicating operational updates, conveying accurate performance statistics, and aligning operational strategy with Peak trading targets. Global Communications Strategy: Own the end-to-end weekly, monthly, and quarterly communication strategy for global stores to streamline store manager workload. Store & Field Presence: Conduct regular store visits to evaluate operational execution, gather field feedback, and continuously elevate the customer experience. Profit Protection & Governance Profit Protection Strategy: Formulate and execute a comprehensive global Profit Protection and loss prevention strategy to minimize shrinkage, stock loss, and operational waste across all stores. Risk & Compliance Management: Partner with Health & Safety, Governance, and Maintenance teams to establish global compliance protocols, track store audit performance, and implement corrective actions. Asset & Margin Defense: Champion brand protection by developing strict audit framework controls, securing physical assets, and safeguarding stock and profitability margins. Property & Operations Expansion: Partner with Finance, Property, and Store Design to establish feasibility metrics, operational readiness, and profit protection setups for store openings, remodels, and closures globally. Leadership & Talent Development Team Leadership: Coach, mentor, and develop the Global Retail Operations and Profit Protection teams, setting clear KPIs, challenging performance, and instilling a high-accountability culture. Store Support & Training: Collaborate with People & Culture to design and update store operational documentation, profit protection guidelines, and training materials worldwide. WHAT WE'RE LOOKING FOR (SKILLS & QUALIFICATIONS) Proven Operational Leadership: Deep background in global or multi-region retail operations and profit protection/loss prevention, with a thorough understanding of store environments, workflows, and commercial mechanics. Profit Protection Expertise: Demonstrated track record of developing risk mitigation strategies, managing loss prevention programs, and reducing stock shrink across global store footprints. People & Change Manager: Inspirational leader with proven success in growing talent, coaching field teams, and driving change in fast-paced retail landscapes. Commercial & Strategic Acumen: Strong business acumen with expertise in utilizing reporting technologies to drive operational effectiveness, margin integrity, and bottom-line growth. Stakeholder Management & Influence: Exceptional relationship-building skills with the ability to collaborate with and influence cross-functional global leaders at all levels. Brand Ambassador: Highly charismatic, honest, and tenacious leader who embodies our brand values and advocates passionately for our customers, teams, and product. ABOUT THE LOCATION Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITS A generous wardrobe allowance so that you can wear our beautiful clothes to work each day We are a disability committed certified employer Employee discount for you to spend with family and friends 25 days holiday increasing to 28 days after 2 years continuous service Bank holidays, birthdays and volunteering days off Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Hybrid working in our historic East London studios, working hours are 9-5.30pm Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
ALLSAINTS Retail Limited
London, England, United Kingdom , Permanent We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLE Managing a team, and reporting into the Menswear Senior Merchandiser, you will be responsible for the global planning across all omni channel areas within UK, Europe & North America for the Menswear RTW Merchandising department. The goal of the planning function is to drive the business (revenue, EBIT) through strategic seasonal merchandise planning, controlled inventory management, OTB management and insightful commercial analysis. Applying your entrepreneurial spirit you will take full ownership of your department bringing fresh ideas to the table whilst developing and pushing your team forward. You will have tight control over the management of stock and have a strong background in working with WSSIs, sale forecasting and BTA's to over deliver against the targeted sell through, margin and EBITDA. You will have an affinity for product and a strong commercial awareness to ensure we deliver the strongest range possible by working closely with the Buying, Trading and Wholesale teams. WHAT WILL I BE DOING? Help deliver the planned sales and profitability of the menswear rtw department by managing and optimising your categories through effective planning and trading. Planning budgets and presenting sales forecasts and figures to the management team for your categories. Create a wholesale top line quarterly/ seasonal strategy relating to all KPI's working collaboratively with the sales team. Provide historical analysis to develop quarterly / seasonal planning forecasts and regular analysis of category performance to maximise commercial opportunities. Provide weekly summary of key performance indicators within departments of responsibility and the wider business, relating to sales, stock, profit, versus budget and last year. Monitor wholesale & retail products, sell throughs and work with the regional trading teams to manage company inventory. Through strategic planning and trading of the department, manage the intake flow into the business to hit monthly forecasts, drive sales and minimise risks. Manage and in-season trading of otb to deliver the inventory targets for your categories and the brand. Category ownership within quarterly buys for full price and outlet: analysing sales, product selection, sales/ST% forecasting and buy planning in line with otb. Working in conjunction with the Buying team to ensure the brand commercially delivers and presenting results to senior team for sign off. Partner with the sales team in preparation for the market by creating account specific performance recaps and financial overviews to better assess key areas of opportunity and challenges. Own continuity ordering for all global functions within your categories working closely with trading and production teams to ensure appropriate stock flow. Track replenishment and continuity product performance against forecasts to determine areas of opportunity and risks for sales, planning and merchandising. Create and track off price sales projections working closely with trading teams. Lead, manage and develop the junior merchandising planning team working closely with peers to help create a best in class merch function. Lead and be heavily involved in ad-hoc projects across the merchandising team and business and build relationships with cross functional teams. Develop current systems and processes that are in place and be instrumental in implementing best practices. WHAT SKILLS DO I NEED? Previous experience in retail merchandising or planning and wholesale sales Excellent analytical/retail maths skills and advanced excel skills required. Strong knowledge of wholesale and wssi systems required. Proven track record of working cross functionally with multiple departments. An energetic, can do and positive attitude. Able to manage own priorities, set own work objectives and proactively identify business issues and develop creative solutions. Flexible and adaptive to changing priorities. Able to communicate at all levels within the brand in a professional way. Strong organisational skills with attention to detail and the ability to handle multiple demands with efficiency. Confidence in suggesting calculated risks. ABOUT THE LOCATION Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITS A generous wardrobe allowance so that you can wear our beautiful clothes to work each day We are a disability committed certified employer Employee discount for you to spend with family and friends 25 days holiday increasing to 28 days after 2 years continuous service Bank holidays, birthdays and volunteering days off Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Hybrid working in our historic East London studios, working hours are 9-5.30pm Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
London, England, United Kingdom , Permanent We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLE Managing a team, and reporting into the Menswear Senior Merchandiser, you will be responsible for the global planning across all omni channel areas within UK, Europe & North America for the Menswear RTW Merchandising department. The goal of the planning function is to drive the business (revenue, EBIT) through strategic seasonal merchandise planning, controlled inventory management, OTB management and insightful commercial analysis. Applying your entrepreneurial spirit you will take full ownership of your department bringing fresh ideas to the table whilst developing and pushing your team forward. You will have tight control over the management of stock and have a strong background in working with WSSIs, sale forecasting and BTA's to over deliver against the targeted sell through, margin and EBITDA. You will have an affinity for product and a strong commercial awareness to ensure we deliver the strongest range possible by working closely with the Buying, Trading and Wholesale teams. WHAT WILL I BE DOING? Help deliver the planned sales and profitability of the menswear rtw department by managing and optimising your categories through effective planning and trading. Planning budgets and presenting sales forecasts and figures to the management team for your categories. Create a wholesale top line quarterly/ seasonal strategy relating to all KPI's working collaboratively with the sales team. Provide historical analysis to develop quarterly / seasonal planning forecasts and regular analysis of category performance to maximise commercial opportunities. Provide weekly summary of key performance indicators within departments of responsibility and the wider business, relating to sales, stock, profit, versus budget and last year. Monitor wholesale & retail products, sell throughs and work with the regional trading teams to manage company inventory. Through strategic planning and trading of the department, manage the intake flow into the business to hit monthly forecasts, drive sales and minimise risks. Manage and in-season trading of otb to deliver the inventory targets for your categories and the brand. Category ownership within quarterly buys for full price and outlet: analysing sales, product selection, sales/ST% forecasting and buy planning in line with otb. Working in conjunction with the Buying team to ensure the brand commercially delivers and presenting results to senior team for sign off. Partner with the sales team in preparation for the market by creating account specific performance recaps and financial overviews to better assess key areas of opportunity and challenges. Own continuity ordering for all global functions within your categories working closely with trading and production teams to ensure appropriate stock flow. Track replenishment and continuity product performance against forecasts to determine areas of opportunity and risks for sales, planning and merchandising. Create and track off price sales projections working closely with trading teams. Lead, manage and develop the junior merchandising planning team working closely with peers to help create a best in class merch function. Lead and be heavily involved in ad-hoc projects across the merchandising team and business and build relationships with cross functional teams. Develop current systems and processes that are in place and be instrumental in implementing best practices. WHAT SKILLS DO I NEED? Previous experience in retail merchandising or planning and wholesale sales Excellent analytical/retail maths skills and advanced excel skills required. Strong knowledge of wholesale and wssi systems required. Proven track record of working cross functionally with multiple departments. An energetic, can do and positive attitude. Able to manage own priorities, set own work objectives and proactively identify business issues and develop creative solutions. Flexible and adaptive to changing priorities. Able to communicate at all levels within the brand in a professional way. Strong organisational skills with attention to detail and the ability to handle multiple demands with efficiency. Confidence in suggesting calculated risks. ABOUT THE LOCATION Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITS A generous wardrobe allowance so that you can wear our beautiful clothes to work each day We are a disability committed certified employer Employee discount for you to spend with family and friends 25 days holiday increasing to 28 days after 2 years continuous service Bank holidays, birthdays and volunteering days off Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Hybrid working in our historic East London studios, working hours are 9-5.30pm Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.