Trinity Estates

Property Manager position at Trinity Estates Location Homebased/South London to West Sussex Working Hours 09 15 Monday - Friday Salary Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales click apply for full job details

Customer Accounts Advisor position at Trinity Estates Location - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours - 09:00 - 17:15 Monday - Friday Salary - £22,000 - £25,000 per annum About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio. Key responsibilities and tasks include: Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations). Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team. Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment. Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries. Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc. Arranging and monitoring payment plans for accounts in arrears directly with account holders. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Credit control and customer service experience. Knowledge, experience or an interest in the property management industry (service charge/rent) Excellent communications skills essential - written and spoken. Good IT experience/literacy (Word & Excel). Resilient, tenacious & target driven, with excellent organisation skills. Team player with good work ethics. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .

Property Manager position at Trinity Estates Location - Homebased/South London to West Sussex Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Property Manager is responsible for the day to day management of a portfolio of developments spanning from South London to Burgess Hill. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years' experience in the residential property management sector. AIRPM qualified (desirable) An understanding of the Building Safety Act 2023 and Fire Safety regulations. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. A proven track record of budgeting and account management. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .

Customer Support Team Leader position at Trinity Estates Location - Hemel Hempstead, Hertfordshire/Hybrid Working Hours - 09:00 - 17:15 Monday - Friday Salary - £27,000 per annum About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service. Key responsibilities and tasks include: Motivate the team to ensure excellent delivery of Customer Service, always leading by example. Conduct regular one to one review meetings with the team, ensuring appropriate feedback is delivered and monthly objectives are created. Coach and mentor, the customer support team members and assist with escalations where required. Recognise training needs within the team and design ideas to assist with the creation of new training packages. To work effectively with Trinity colleagues to always ensure an excellent delivery of customer service. Build and maintain good relationships with the other Team Leaders within the customer support department and all other departments within Trinity. To comply with company Health & Safety Policy and ensure the customer support team are championing Trinity's values and visions. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Passion for exceptional Customer Service Excellent leadership and motivational skills Excellent verbal and written communication skills Educated to 'A' Level standards or equivalent Ability to demonstrate high attention to detail Delivery of coaching and feedback sessions Demonstrable intermediate levels of IT skills and personal organisation Ability to work independently as well as part of a group Proven line management capabilities An ability to liaise with a range of people. The following skills would prove advantageous: Knowledge of the residential property management sector Advanced knowledge of Microsoft computer packages Line management / Leadership qualifications. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .

Utilities Administrator position at Trinity Estates Location Hybrid/Hemel Hempstead Working Hours 09 15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role ofUtilities Administratoris responsible for ensuring the efficient and effective administration, control, processing and payment of supplier invoices. Key responsibilities and tasks include: Processing Supplier set-up in accordance with our internal process. Supplier invoice administration, processing and validation. Processing supplier payments. Supplier ledger maintenance and reconciliation. Integrating supplier balances for new sites coming into management. Produce, analyse and distribute weekly/monthly statistics across the business. Assisting with collating tender information for Utility annual and ad-hoc contracts. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Ideally 2 years experience within an Accounts Payable team. Personable and able to deal with challenging suppliers whilst having a flexible approach to achieve business and/or client needs. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst ability to keep perspective and make informed decisions. An excellent communicator (oral and written). Highly computer literate, including intermediate Microsoft Office skills. Ideally educated to GCSE (or equivalent) standard, with minimum GCSE grades A-C in English & Maths. Ideally possess knowledge of the residential property management sector including related industry legislation and best practice. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .