Rapid7 seeks an experienced, highly driven, and dynamic Staff Data Engineer to take our data engineering function to the next level. Come and join our efforts in unlocking the value of data through industry-leading innovation, cutting edge modern tooling, democratization at scale and building exceptional and trusted data products for the company! About the Team As we spearhead a cultural shift to a data-driven business, Data Engineering serves as the Hub for all teams at Rapid7 from MLOps, to Sales and Operations to Platform and Engineering. Our team is a highly skilled yet egoless group of data magicians (and humorists) with a penchant for innovation and a knack for problem solving. About the Role As a Staff Data Engineer, you will be responsible for the technical advancement of our data engineering function tackling our most complex challenges, mentoring our highly motivated core of data engineers and senior data engineers, and building strong partnerships with data consumers across the organization. You'll have the liberty to drive business value through thought leadership and innovation as we continue to work towards the high standard we've set for ourselves - a best-in-class data platform. In this role, you will: Scope and stage larger scale initiatives into well-defined milestones to avoid a monolithic deliverables Provide thought leadership and contribute to the vision of our data engineering function Lead team processes such as on-call rotations, bug triage, technical direction, standards, and execution Own delivery architecture/execution of major component(s) from conception to release Looked up to for technical mentorship within the data engineering team. Make others better through code reviews, focus on documentation, and technical guidance Act as a resource sought for technical advice and weigh in on technical decisions that impact other teams as well Understand the tradeoffs between technical and business needs, interact and negotiate with key stakeholders, and deliver solutions that take all of these needs into account Regularly take complex designs / codebases and simplify them without being asked Regularly contribute improvements to team's existing SDLC (ie: CICD) or other methods, programs, etc The skills you'll bring include: 6+ years of hands on data engineering experience and at least 2 years in a senior-level data engineering role 6+ years of experience in at least one programming language such as Python is required (Python is our most commonly used language); Advanced SQL expertise is required Experience working in a modern lakehouse is required (Snowflake is preferred); Modern warehousing best practices should be second nature Cloud experience is required (AWS is strongly preferred); Experience w/ IaC is required; Terraform is highly preferred Hands on experience working with container services is required (ECS, Kubernetes, etc) Experience working in a mature SDLC environment (ie: CICD) is preferred Modern tech stack experience is a plus (dbt, Fivetran, Snowflake. Airflow) Experience as a technical leader within a data engineering team and ability to mentor teammates Strong work ethic, resiliency, persistence, and urgency; Data Engineering holds itself to a high standard so you'll need to keep up! Sharp business and interpersonal skills; ability to influence at senior levels across business units to drive change and achieve common goals BS or MS in Computer Science, Analytics, Statistics, Informatics, Information Systems or another quantitative field or equivalent experience We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact. Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next. Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
Jun 27, 2025
Full time
Rapid7 seeks an experienced, highly driven, and dynamic Staff Data Engineer to take our data engineering function to the next level. Come and join our efforts in unlocking the value of data through industry-leading innovation, cutting edge modern tooling, democratization at scale and building exceptional and trusted data products for the company! About the Team As we spearhead a cultural shift to a data-driven business, Data Engineering serves as the Hub for all teams at Rapid7 from MLOps, to Sales and Operations to Platform and Engineering. Our team is a highly skilled yet egoless group of data magicians (and humorists) with a penchant for innovation and a knack for problem solving. About the Role As a Staff Data Engineer, you will be responsible for the technical advancement of our data engineering function tackling our most complex challenges, mentoring our highly motivated core of data engineers and senior data engineers, and building strong partnerships with data consumers across the organization. You'll have the liberty to drive business value through thought leadership and innovation as we continue to work towards the high standard we've set for ourselves - a best-in-class data platform. In this role, you will: Scope and stage larger scale initiatives into well-defined milestones to avoid a monolithic deliverables Provide thought leadership and contribute to the vision of our data engineering function Lead team processes such as on-call rotations, bug triage, technical direction, standards, and execution Own delivery architecture/execution of major component(s) from conception to release Looked up to for technical mentorship within the data engineering team. Make others better through code reviews, focus on documentation, and technical guidance Act as a resource sought for technical advice and weigh in on technical decisions that impact other teams as well Understand the tradeoffs between technical and business needs, interact and negotiate with key stakeholders, and deliver solutions that take all of these needs into account Regularly take complex designs / codebases and simplify them without being asked Regularly contribute improvements to team's existing SDLC (ie: CICD) or other methods, programs, etc The skills you'll bring include: 6+ years of hands on data engineering experience and at least 2 years in a senior-level data engineering role 6+ years of experience in at least one programming language such as Python is required (Python is our most commonly used language); Advanced SQL expertise is required Experience working in a modern lakehouse is required (Snowflake is preferred); Modern warehousing best practices should be second nature Cloud experience is required (AWS is strongly preferred); Experience w/ IaC is required; Terraform is highly preferred Hands on experience working with container services is required (ECS, Kubernetes, etc) Experience working in a mature SDLC environment (ie: CICD) is preferred Modern tech stack experience is a plus (dbt, Fivetran, Snowflake. Airflow) Experience as a technical leader within a data engineering team and ability to mentor teammates Strong work ethic, resiliency, persistence, and urgency; Data Engineering holds itself to a high standard so you'll need to keep up! Sharp business and interpersonal skills; ability to influence at senior levels across business units to drive change and achieve common goals BS or MS in Computer Science, Analytics, Statistics, Informatics, Information Systems or another quantitative field or equivalent experience We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact. Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next. Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
As a Staff Software Engineer, you'll be driving and proposing strategies around complex and unique technical problems affecting our core platform and business needs. You'll be instrumental in communicating technical standards and gaining buy-in on solutions across engineering teams. By serving as an expert and owner in multiple areas of the codebase, you will successfully deliver the architecture and execution of major platform components from conception to release. About the Team Our Platform Foundations team is responsible for building and maintaining the robust, scalable, and resilient infrastructure that underpins all of our products and services. We provide the essential building blocks, services, and tooling that empower development teams across the organisation to deliver high-quality, high-performance solutions to our customers. We work with a combination of cloud-native and on-premise technologies, focusing on core services, shared libraries, data pipelines, and foundational APIs that enable our applications to operate at scale. This is a critical and exciting time for the team as we continue to grow and evolve our platform to support increased expansion and the diverse needs of our product portfolio. It's a great opportunity to join us and help shape the future direction of our foundational technology and architecture. About the Role As a Staff Software Engineer on the Platform Foundations team, your primary responsibility will be to help set and drive the technical direction for the core platform. Specifically, your focus will be to: Design and build core platform services and APIs that are scalable, reliable, and performant, serving as the backbone for all our products. Work with stakeholders across various product teams to understand their needs, providing technical guidance and shaping features during design and planning phases to ensure alignment with platform capabilities and best practices. Actively participate in code and design reviews, asking insightful questions and providing constructive feedback to improve the quality and maintainability of our platform components. We thrive on collaboration! Directly mentor a small number of junior engineers, helping them grow their skills, identify growth areas, set clear expectations, and provide regular, actionable feedback. Help shape our overall platform architecture. You'll be involved in strategic initiatives as we continue to scale and evolve our foundational systems, ensuring our ability to process millions of events and transactions daily. Be a leader and a mentor. Share your deep technical experience across the team to help others learn and inspire your peers to achieve their best. You'll also expect the same high level of collaboration and learning from your team members. Write clean, efficient, and well-tested code for critical platform components. The skills and qualities you'll bring include: 7+ years of experience in software development, with a deep understanding of one or more programming languages, primarily Java or Python. An interest in remaining a hands-on programmer for the next few years as you learn and contribute to the architecture of the system. Familiarity with CI/CD pipelines (e.g Jenkins, GitLab CI, GitHub Actions) and proficiency with version control systems such as GitHub. A demonstrable passion for the craft of software development and building robust, maintainable systems. A history demonstrating a team-based approach to problem-solving and a commitment to collaborative development. Experience defining clear contracts for coordinating development of software projects across multiple teams. A dynamic sense of ownership and responsibility for the quality and reliability of the software that both you and your team deliver. Empathy for our users and the Rapid7 mission, understanding how platform stability and performance directly impact customer experience. An ability to pick up new technologies and processes quickly and adapt to evolving platform needs. Experience mentoring and driving the career development of junior members of the team. Strong knowledge of cloud computing platforms, such as AWS, GCP, or Azure, with an understanding of cloud-native architectures and services. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity by building foundational technology, we're ready to help you take command of your career. Join us.
Jun 27, 2025
Full time
As a Staff Software Engineer, you'll be driving and proposing strategies around complex and unique technical problems affecting our core platform and business needs. You'll be instrumental in communicating technical standards and gaining buy-in on solutions across engineering teams. By serving as an expert and owner in multiple areas of the codebase, you will successfully deliver the architecture and execution of major platform components from conception to release. About the Team Our Platform Foundations team is responsible for building and maintaining the robust, scalable, and resilient infrastructure that underpins all of our products and services. We provide the essential building blocks, services, and tooling that empower development teams across the organisation to deliver high-quality, high-performance solutions to our customers. We work with a combination of cloud-native and on-premise technologies, focusing on core services, shared libraries, data pipelines, and foundational APIs that enable our applications to operate at scale. This is a critical and exciting time for the team as we continue to grow and evolve our platform to support increased expansion and the diverse needs of our product portfolio. It's a great opportunity to join us and help shape the future direction of our foundational technology and architecture. About the Role As a Staff Software Engineer on the Platform Foundations team, your primary responsibility will be to help set and drive the technical direction for the core platform. Specifically, your focus will be to: Design and build core platform services and APIs that are scalable, reliable, and performant, serving as the backbone for all our products. Work with stakeholders across various product teams to understand their needs, providing technical guidance and shaping features during design and planning phases to ensure alignment with platform capabilities and best practices. Actively participate in code and design reviews, asking insightful questions and providing constructive feedback to improve the quality and maintainability of our platform components. We thrive on collaboration! Directly mentor a small number of junior engineers, helping them grow their skills, identify growth areas, set clear expectations, and provide regular, actionable feedback. Help shape our overall platform architecture. You'll be involved in strategic initiatives as we continue to scale and evolve our foundational systems, ensuring our ability to process millions of events and transactions daily. Be a leader and a mentor. Share your deep technical experience across the team to help others learn and inspire your peers to achieve their best. You'll also expect the same high level of collaboration and learning from your team members. Write clean, efficient, and well-tested code for critical platform components. The skills and qualities you'll bring include: 7+ years of experience in software development, with a deep understanding of one or more programming languages, primarily Java or Python. An interest in remaining a hands-on programmer for the next few years as you learn and contribute to the architecture of the system. Familiarity with CI/CD pipelines (e.g Jenkins, GitLab CI, GitHub Actions) and proficiency with version control systems such as GitHub. A demonstrable passion for the craft of software development and building robust, maintainable systems. A history demonstrating a team-based approach to problem-solving and a commitment to collaborative development. Experience defining clear contracts for coordinating development of software projects across multiple teams. A dynamic sense of ownership and responsibility for the quality and reliability of the software that both you and your team deliver. Empathy for our users and the Rapid7 mission, understanding how platform stability and performance directly impact customer experience. An ability to pick up new technologies and processes quickly and adapt to evolving platform needs. Experience mentoring and driving the career development of junior members of the team. Strong knowledge of cloud computing platforms, such as AWS, GCP, or Azure, with an understanding of cloud-native architectures and services. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity by building foundational technology, we're ready to help you take command of your career. Join us.
Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation, and data-driven processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer engagement. About the Role We seek a Scaled Customer Success Manager to support our customers through digital channels, ensuring a seamless experience. Responsibilities include responding to inquiries, researching issues, and coordinating resources for resolution. The role involves working closely with the renewals team to identify upselling and cross-selling opportunities while maintaining high customer satisfaction and engagement. Key Responsibilities Customer Inquiries: Respond promptly to inbound inquiries via email or digital triggers. Guiding Customers: Direct customers to resources like Rapid7 Academy, forums, blogs, or support teams as appropriate. Issue Resolution: Address product usage challenges and account queries, advising on technical resources. Product Knowledge: Maintain understanding of Rapid7's products and digital tools to support team efforts. Customer Health Forecasting: Record customer sentiment and share insights with leadership and sales teams. Multi-tasking: Manage multiple queries across platforms, prioritizing effectively. Risk Management: Escalate unresolved or complex issues as needed. Calls to Action: Respond to survey responses, NPS scores, and support escalations. Customer Feedback: Collect and report feedback to improve services. Team Collaboration: Work with colleagues across departments. Process Improvement: Suggest enhancements to workflows and customer experience. Skills and Qualifications Proven experience in customer success or service, especially in digital environments. At least 2 years in SaaS customer service with a track record of exceeding KPIs. Experience or familiarity with cybersecurity, SaaS, or technology is desirable. Excellent communication skills across email, Slack, calls, and meetings. Ability to handle multiple tasks and prioritize effectively. Tech-savvy and adaptable to fast-paced environments. Team player with ability to work independently. Experience with CRM tools like Zendesk or Salesforce. Language skills and regional familiarity within EMEA are advantageous. Objectives The team's success will be measured by KPIs related to customer health, adoption, NPS, CSAT, and ticket resolution volume. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations worldwide protect what matters most, enabling innovation in a connected world. We provide comprehensive cybersecurity solutions, research, and community support to reduce vulnerabilities and respond to threats. With over 10,000 customers in 140+ countries, Rapid7 is recognized as a leader in cybersecurity for our technology and culture.
Jun 04, 2025
Full time
Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation, and data-driven processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer engagement. About the Role We seek a Scaled Customer Success Manager to support our customers through digital channels, ensuring a seamless experience. Responsibilities include responding to inquiries, researching issues, and coordinating resources for resolution. The role involves working closely with the renewals team to identify upselling and cross-selling opportunities while maintaining high customer satisfaction and engagement. Key Responsibilities Customer Inquiries: Respond promptly to inbound inquiries via email or digital triggers. Guiding Customers: Direct customers to resources like Rapid7 Academy, forums, blogs, or support teams as appropriate. Issue Resolution: Address product usage challenges and account queries, advising on technical resources. Product Knowledge: Maintain understanding of Rapid7's products and digital tools to support team efforts. Customer Health Forecasting: Record customer sentiment and share insights with leadership and sales teams. Multi-tasking: Manage multiple queries across platforms, prioritizing effectively. Risk Management: Escalate unresolved or complex issues as needed. Calls to Action: Respond to survey responses, NPS scores, and support escalations. Customer Feedback: Collect and report feedback to improve services. Team Collaboration: Work with colleagues across departments. Process Improvement: Suggest enhancements to workflows and customer experience. Skills and Qualifications Proven experience in customer success or service, especially in digital environments. At least 2 years in SaaS customer service with a track record of exceeding KPIs. Experience or familiarity with cybersecurity, SaaS, or technology is desirable. Excellent communication skills across email, Slack, calls, and meetings. Ability to handle multiple tasks and prioritize effectively. Tech-savvy and adaptable to fast-paced environments. Team player with ability to work independently. Experience with CRM tools like Zendesk or Salesforce. Language skills and regional familiarity within EMEA are advantageous. Objectives The team's success will be measured by KPIs related to customer health, adoption, NPS, CSAT, and ticket resolution volume. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations worldwide protect what matters most, enabling innovation in a connected world. We provide comprehensive cybersecurity solutions, research, and community support to reduce vulnerabilities and respond to threats. With over 10,000 customers in 140+ countries, Rapid7 is recognized as a leader in cybersecurity for our technology and culture.