BMW Group Retail

Berry Chiswick is looking for a full-time Contact Support Advisor. Your role Supporting our Aftersales function, you will deal with all inbound service calls for the retailer's service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken. As part of your role, you will also be responsible for email correspondence and outbound calls regarding promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the BMW Group service departments. Your profile As a customer contact executive, you will have proven experience in customer service with an ability to collate customer knowledge and anticipate their needs.You must have previous call centre experience. You will be a proactive communicator with our management and retailer teams, innovative in your approach to creating optimal experiences and someone who will use their initiative to deliver outstanding service to the customer. Excellent organisational and preparation skills are required for this role, coupled with a genuine passion for detail.

Sytner BMW MINI Newport is looking for a Head of Business. Your role Working with the iconic BMW brand, you'll be accountable for the overall performance of this business and its financial contribution to the continued success of our BMW MINI Division and the wider Sytner Group. As you would expect for a position of this seniority and influence, we're looking for an exceptional human leader with a character that engages and inspires. Working closely with the management team, the Head of Business will be accountable for the continued growth of Sytner BMW MINI Newport. The successful applicant must be able to demonstrate their skillset and impact, which includes the ability to lead change, empower performance, a strong focus on financial controls, an outstanding customer service mindset and a commitment to colleague engagement.You will undoubtedly be an experienced human leader with a genuine care for building a culture of excellence for our colleagues and customers. This unique opportunity awaits an enthusiastic and dynamic leader who will have already achieved exceptional performance in their current role and now wishes to take the next exciting step in their career path. In addition to a very competitive salary, we offer a comprehensive rewards package in order to attract the highest calibre of candidate. Your profile This high profile role demands a highly motivated leader with the drive and passion for creating a culture and environment that embraces Sytner's commitment to our Colleagues, Customers, Manufacturers and Shareholders. The Head of Business position provides an opportunity for the successful applicant to lead, affect and positively impact all aspects of this business. Sytner Group operate a unique business framework that empowers our Heads of Business with the autonomy to operate the dealership as a personal business venture, with this comes the chance to showcase and embrace your entrepreneurial spirit. Rewards Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work

Group1 Bedford is looking for aSales Executive. Your role As a Sales Executive for Group1,you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What you will be doing? Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions Recommend suitable add-on products that align with customer needs and preferences Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up Deliver outstanding customer service that fosters loyalty and encourages referrals Your profile If you think you've got what it takes and meet the criteria below, then please apply! Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships Ability to deliver first-class customer service with energy and enthusiasm A genuine interest in helping customers and contributing to the team's success Strong organisational skills with the ability to meet deadlines, with excellent attention to detail Exceptional listening and communication skills, focused on understanding customer needs Must hold a valid UK driving licence Rewards There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package: 24/7 online access to healthcare professionals Car purchasing and lease schemes Servicing, parts & accessory colleague discounts Enhanced holiday allowance with length of service Paid day off for your birthday Company share purchase plan Loan plans for colleagues, including toolbox and travel tickets Colleague referral payments Industry leading family friendly policies Numerous training, learning and development options to suit everyone Plus lot's more