Blue Light Card Ltd

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for a CRM Lifecycle Executive to join our growing CRM team to help build, execute and optimise our multi-channel marketing campaigns across the member lifecycle. You'll report into the Senior Lifecycle CRM Manager, and you'll support the team in delivering automated and ad hoc journeys that engage, retain and re-activate our diverse member base - from NHS staff to first responders and beyond. This is a hands-on role ideal for someone with solid campaign experience who wants to develop in a fast-paced, data-led environment. You'll work with email, push and in-app channels (via Braze), get stuck into segmentation and personalisation, and help keep our journeys fresh, accurate and effective. What You'll Do Build and schedule lifecycle, transactional, and promotional campaigns across email, push, SMS and in-app messaging using Braze Support large-scale automated journeys including onboarding, renewal, and win-back campaigns Help maintain accurate, relevant content across all journeys, including updating offers and seasonal messaging Assist with tagging, segmentation and personalisation to ensure dynamic content appears correctly for all users Monitor performance of live journeys and help identify areas for improvement or testing Coordinate closely with internal teams including Product, Member Services, and Legal to ensure CRM journeys meet business and compliance needs Support campaign QA and end-to-end testing - especially for logic-heavy or segmented workflows Contribute to campaign reporting, helping the team understand what's working and where to iterate What You'll Bring Experience in CRM, email or lifecycle marketing, ideally within a digital or subscription-based environment Hands-on experience with Braze CRM platform Comfortable with A/B testing, and campaign performance metrics A strong interest in lifecycle marketing, user journeys and improving customer experience Highly organised and detail-oriented, with a test-and-learn mindset Naturally curious, enthusiastic, and eager to learn Experience using HTML, Liquid or other scripting/personalisation logic would be beneficial but not mandatory Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. What We Offer Hybrid workingand flexible hours 35 hour working week Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Group auto-enrolment pension plan Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. Monthly Light's Up and The Shine awards Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture

Blue Light Card. Individually great, together unstoppable The Role and the Team We have an exciting opportunity for an experienced Head of Retail Media to join our Partnerships team, where you'll evolve and transform our retail media offering to deliver a bold new vision. You'll integrate media seamlessly into our commercial and member offering, and position it as a core driver of growth. Our Partnerships team is the engine behind our commercial growth, working to deliver unbeatable savings and unforgettable experiences to our members. We create standout offers, unique events, and powerful collaborations that matter to our community, and we're always looking ahead - scaling our impact, strengthening our proposition, and pushing the boundaries of what's possible for our members. What You'll Do Own and evolve the retail media strategy across app, web and CRM touchpoints, creating the vision and roadmap for our media products and placements, ensuring strong performance and long-term scalability Develop and deliver revenue plans, product pricing, and performance models, collaborating with the wider partnership team to integrate media products into commercial proposals Influence and educate internal stakeholders on the role and value of retail media within an omnichannel commercial strategy Collaborate with partners on media planning strategies to enhance investment and recurring income Partner with Product, Engineering, Marketing, CRM and Data teams to build media products and campaign assets that are measurable, user-friendly, and brand-safe Build and manage a high-performing cross functional retail media working group and implement processes and systems to support scalable growth Establish robust measurement frameworks that leverage data to prove the effectiveness of retail media, and provide actionable insights for internal teams and brand partners, including incrementality, attribution, ROAS, and customer lifetime value What You'll Bring Significant experience in a senior Retail Media role, with a proven track record of building and scaling media propositions within a marketplace, publisher, tech platform, or retailer Deep understanding of digital media formats - from sponsored placements and CRM, to programmatic and native ad products Commercially-minded with experience developing media products that drive both brand impact and measurable performance Strong leadership, influencing and communication skills - able to engage at all levels internally and externally A data-focused approach, with the ability to translate insights into actionable media plans Experience working in a fast-paced, cross-functional environment where agility and collaboration are key Knowledge of retail media tools that can help drive efficiencies and process improvement as the function scales Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren't able to offer fully remote working. What We Offer Hybrid working and flexible hours 35 hour working week Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Group auto-enrolment pension plan Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. Monthly Light's Up and The Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture

Blue Light Card. Individually great, together unstoppable The Role and the Team We have a fantastic opportunity for an experienced Head of Information Security to join us in a newly created role. You'll report into our CTO and be responsible for establishing and building our security function. You'll maintain the overall vision and strategy, whilst remaining hands on with the day-to-day, to ensure information assets, applications and technologies are adequately protected both in the UK and Australia. What You'll Do Develop, implement, and manage a security strategy and program, collaborating with the senior and executive team to align with business goals Regularly identify, assess, prioritise, and remediate cybersecurity risks and vulnerabilities Monitor and respond to emerging threats and security incidents Develop and execute risk mitigation plans, strategies, security policies and guidelines Ensure compliance with relevant data protection regulations Oversee security audits, assessments, and compliance reporting Design and implement a robust secure architecture for our enterprise network Ensure the right observability tools are implemented with the right levels of alerting and monitoring within the applications Maintain the incident response plan and lead incident response efforts Implement disaster recovery and business continuity plans Promote a culture of security awareness among employees Evaluate and manage the security risks associated with 3rd party vendors What You'll Bring In-depth knowledge of information security principles, standards, and best practices and experience of developing and implementing security strategies and controls Extensive experience in network, application security, secure code development and deployment Prior experience in using modern observability tools to implement the right monitoring and alerting Proven success in developing cyber security policies and training, coaching, and mentoring technical and non-technical people about basic cyber security principles Excellent interpersonal and communication skills and the ability to work collaboratively and influence across the organisation Proficiency in risk assessment, threat intelligence and incident response Excellent problem-solving and decision-making abilities Bachelor's degree in computer science, information security or a related field A professional certification such as CISSP, CISM or CISA is highly desirable Our Culture Our members are at the heart of everything we do, so our colleagues are integral to helping create the unique experience we deliver. We're genuinely committed to creating a place where our team love to work, and people want to join. We recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We work as a team and try to have a bit of fun while we do it, so even if you're not expected to be in the office every day - you may just want to be! Our HQ in Cossington is a great place to be with free onsite parking, gym, table tennis, pool table, TV and video games and free on-site refreshments and snacks. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free onsite parking 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT & stretch classes) Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support)