Crestwave Solutions

Our client, a global leader in digital transformation solutions, within the construction and manufacturing industries is seeking a Client Engagement Renewals Specialist. In this role, you will be responsible for managing the end-to-end renewal process for software licenses and service contracts. Key Responsibilities Contract Renewal Management: Oversee the timely and accurate renewal of customer contracts, subscriptions, and service agreements. Customer Engagement & Relationship Building: Act as a point of contact to maintain strong relationships with existing clients, ensuring clarity and confidence throughout the renewal process. Sales & Upselling Opportunities: Identify opportunities to expand service usage, recommend enhancements, and support upselling efforts that align with customer needs. Collaboration with Internal Teams: Work closely with the Customer Success, Sales, and Finance teams to align on renewal strategies and meet company goals. Data Management & Reporting: Maintain up-to-date records in CRM tools, track key renewal metrics, and generate reports to support performance analysis and forecasting. Requirements: Proven experience in license management, contract management, account management. Deep knowledge of renewal processes and conditions for digital products and services. Exceptional organisational and time management skills with the ability to prioritize in a fast-paced environment. Excellent verbal and written communication skills to effectively engage with customers and internal stakeholders. Proficiency with CRM tools and sales analytics platforms to drive performance insights and data-driven decisions. A collaborative, proactive mindset and a passion for delivering exceptional customer experiences.

Our client, a well-established global partner in the digitalisation of the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships. As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses. Travelling to client site will be required for this role (7k car allowance). About the Role In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services. You ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion. Key Responsibilities Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries Understand clients goals, challenges, and business environments to proactively propose relevant solutions Drive retention and customer satisfaction through regular engagement and value-driven conversations Promote adoption of software solutions and ensure successful implementation and utilisation Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately Monitor market trends and customer feedback to inform account planning and strategy Requirements: Proven success in sales or account management roles, ideally in the software or digital solutions space Strong experience managing key accounts and developing long-term client partnerships Knowledge of the Autodesk ecosystem or similar digitalisation platforms Ability to translate complex technical features into compelling business benefits Strong strategic thinking and analytical mindset, capable of developing and executing account plans Excellent relationship-building, verbal, and written communication skills Proficiency in CRM systems and sales analytics tools Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities

(Hybrid working) We have a great opportunity for an organised, self motivated, Technical Support Engineer, with a strong exposure to networking and excellent team player capabilities, to join a well-established company, based in Bromley, South East London. The ideal candidate will have previously worked in a fast-paced environment, customer facing IT support environment and have good experience of Cloud, hosted services, on site and remote support. They are looking for someone with around 5 years' hands-on experience troubleshooting user and customer issues in Cloud based and Windows desktop and server environments and have extensive experience of supporting, administering and troubleshooting all Office packages, such as Teams, OneDrive, SharePoint and Outlook on mobile devices, tablets, desktops and laptops. Responsibilities: Completing technical support tasks, solving IT issues Problem solving and closing support calls on cloud based and on-prem systems Troubleshooting issues with servers, firewalls, WIFI and network equipment Building and configuring laptops, MACs and PCs Answering telephone calls from customers Recording, managing and closing support calls Visiting customer sites Delivering outstanding customer service Essential Completing daily tasks such as setting up user accounts, MFA, email accounts and security groups Ability to build laptops, desktops from scratch Extensive experience of supporting, administering and troubleshooting all Office packages Strong understanding of networking Good experience of on-prem and Cloud based IT systems Knowledge of supporting regular backups Supporting centrally controlled and standalone anti-virus software Excellent knowledge of daily security activies, such as updates and password management