VitalAire Canada Inc.
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
VitalAire Canada Inc.
Runcorn, Cheshire
Compressed Gas Maintenance and Operations Lead page is loaded Compressed Gas Maintenance and Operations Leadlocations: United Kingdom, Irlamtime type: Full timeposted on: Posted Todayjob requisition id: RWe are currently recruiting for a Compressed Gas Maintenance and Operations Lead in the UK to oversee the safe operation of our Hydrogen facilities and associated compressed gas supply chains.Reporting to the UK Operations management team, the individual will ensure safe production and distribution of associated gasses to both internal and external customers. They will drive forward a culture of delivering a quality product in a safe and cost effective manner that meets with our customers expectations.The role is accountable for the safety of the operation all along the end to end supply chain processes - manufacturing, stock, supply/capacity planning, crisis management and vendor management etc.The role will be the main operational interface between ALUK and its hydrogen supply points - balancing supply and demand; as well as maintaining customer service levels during shortfalls. It will also maintain critical control over our maintenance activities to optimise asset performance. Accountable for the day-to-day safe operation of the Runcorn hydrogen transfilling facility, ensuring compliance with all legal, local, and company safety requirements, including minimizing operational risks. Ensure the Runcorn facility and the compressed gas trailer fleet are operated and maintained within all relevant internal and legal requirements, facilitating and controlling annual maintenance activities. Ensure all documentation for the maintenance and legal compliance of trailer equipment is controlled and auditable. Manage through the teams to deliver business and customer expectations while driving continuous improvement. Ensure the product meets required quality, specifications, and standards, and lead all laboratory activities. Lead the root cause analysis of any non-conformance, ensuring sustainable solutions are implemented, and collaborate with commercial teams. Ensure continuity of supply is maintained and optimised, focusing on the efficient maintenance of the specialist trailer fleet and optimising trailer filling based on resources and availability. Provide input on the performance metrics of the Hydrogen business, specifically focusing on safety, efficiency, quality, and lead times. Support operations in achieving optimum capacity (people, assets, etc.) and defining and submitting robust business cases for applicable investment requirements (e.g., assets, fleet, plant upgrades). This is a multi discipline role, where you will be required to leverage your hands on capabilities to perform specialist (pressure systems) maintenance tasks, whilst maintaining a high degree of control over asset availability, optimum maintenance planning and vendor management. You will be working collaborating with internal teams to ensure we achieve defined S&OE objectives, whilst ensuring legal compliance and company standards are maintained at all times.You will need: Previous experience in a similar role with a demonstrated ability to lead and motivate others Requires hands-on technical maintenance experience, within a gas/high-hazard manufacturing and distribution environment where safety and quality are paramount. Must possess a high degree of safety focus and strong operational discipline, with the demonstrated ability and credibility to consistently prioritize safe operations. Experience working within ISO quality plans and heavily regulated industries Excellent communication, active listening, and strong analytical/problem-solving skills, Full UK driving license is essential Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Compressed Gas Maintenance and Operations Lead page is loaded Compressed Gas Maintenance and Operations Leadlocations: United Kingdom, Irlamtime type: Full timeposted on: Posted Todayjob requisition id: RWe are currently recruiting for a Compressed Gas Maintenance and Operations Lead in the UK to oversee the safe operation of our Hydrogen facilities and associated compressed gas supply chains.Reporting to the UK Operations management team, the individual will ensure safe production and distribution of associated gasses to both internal and external customers. They will drive forward a culture of delivering a quality product in a safe and cost effective manner that meets with our customers expectations.The role is accountable for the safety of the operation all along the end to end supply chain processes - manufacturing, stock, supply/capacity planning, crisis management and vendor management etc.The role will be the main operational interface between ALUK and its hydrogen supply points - balancing supply and demand; as well as maintaining customer service levels during shortfalls. It will also maintain critical control over our maintenance activities to optimise asset performance. Accountable for the day-to-day safe operation of the Runcorn hydrogen transfilling facility, ensuring compliance with all legal, local, and company safety requirements, including minimizing operational risks. Ensure the Runcorn facility and the compressed gas trailer fleet are operated and maintained within all relevant internal and legal requirements, facilitating and controlling annual maintenance activities. Ensure all documentation for the maintenance and legal compliance of trailer equipment is controlled and auditable. Manage through the teams to deliver business and customer expectations while driving continuous improvement. Ensure the product meets required quality, specifications, and standards, and lead all laboratory activities. Lead the root cause analysis of any non-conformance, ensuring sustainable solutions are implemented, and collaborate with commercial teams. Ensure continuity of supply is maintained and optimised, focusing on the efficient maintenance of the specialist trailer fleet and optimising trailer filling based on resources and availability. Provide input on the performance metrics of the Hydrogen business, specifically focusing on safety, efficiency, quality, and lead times. Support operations in achieving optimum capacity (people, assets, etc.) and defining and submitting robust business cases for applicable investment requirements (e.g., assets, fleet, plant upgrades). This is a multi discipline role, where you will be required to leverage your hands on capabilities to perform specialist (pressure systems) maintenance tasks, whilst maintaining a high degree of control over asset availability, optimum maintenance planning and vendor management. You will be working collaborating with internal teams to ensure we achieve defined S&OE objectives, whilst ensuring legal compliance and company standards are maintained at all times.You will need: Previous experience in a similar role with a demonstrated ability to lead and motivate others Requires hands-on technical maintenance experience, within a gas/high-hazard manufacturing and distribution environment where safety and quality are paramount. Must possess a high degree of safety focus and strong operational discipline, with the demonstrated ability and credibility to consistently prioritize safe operations. Experience working within ISO quality plans and heavily regulated industries Excellent communication, active listening, and strong analytical/problem-solving skills, Full UK driving license is essential Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this