RFA, Inc.

Marketing Assistant RFA (Richard Fleischman & Associates, Inc.) has a Marketing Assistant job opening at our office in London. This job is visible to all levels of Senior Management, reporting to the CRO, and awards the exciting opportunity to join a rapidly growing, global IT services provider. The Marketing Assistant must display a high-level of professionalism and sound judgment at all times by promoting superior service to RFA clients. RESPONSIBILITIES Provide support to the marketing manager on a host of marketing topics including but not limited to: Create marketing/advertising ideas in print and social media platforms. Knowledge and first-hand experience in creating statements in social media outlets to attract targeted audiences with company events and job announcements. Assist in creating and formulating marketing reports in MS excel and transferring data onto PowerPoint slides for business presentations with company executives. Coordinate and plan upcoming company events to existing and new prospective clients. Travel to networking events and networking with professionals related to RFA industry. Maintain Marketing Data in the CRM and ITSM tools. Research industry trends, relevant articles to create company's newsletters. Update and manage Marketing intranet and pitch decks. Assist with Social Media and Website content. Proactively creating new ideas "think out of the box" mentality for marketing the company. Maintain the marketing database up-to-date by inputting new data, updating old records and performing cross checks. Track marketing efforts and monitor results in CRM, MS Excel, Dashboards. Update the company's X and LinkedIn accounts. Assist in developing sales materials. Develop and write documentation as required when researching relevant facts, articles in the industry to be promoted. Content Management: ensure no grammatical errors are in upcoming marketing press releases to internal employees and clients. Able to adapt to different roles in Marketing as required by the Marketing Manager or as needed based off projects. Communicate with different levels of management including C-level executives and department managers for marketing updates/strategic planning. Create calendar invites to remind attendees of upcoming events and meetings. Effectively demonstrate a sense of urgency while acting in a professional, calm manner to manage appropriate/realistic expectations to ensure overall client satisfaction. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolutions Assist with Marketing research, Competitive Research outputs and Marketing Campaigns. QUALIFICATIONS Bachelor's degree in Marketing, Business Administration, Business Management or equivalent level of hands-on experience. 1-2 years of marketing/business management internships or combination of work experience required. Experience of design work in PowerPoint and other mediums. Experienced in working with social media platforms including but not limited to (X, LinkedIn, etc. ) Knowledgeable and working experience in MS Office Suite (Word, Excel, PowerPoint, Outlook) Knowledge of working with CRMs and Email Marketing systems. Self-starter who is able to project manages and executes the tasks being assigned. Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment.

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology. Qualifications 4-7 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Financial services industry and MSP experience preferred. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgement. Experience with ConnectWise or similar ticketing system preferred.