Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.