Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for aSenior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world-class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role-modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low-code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too Benefits MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Note: This description reflects the current requirements and responsibilities and is subject to change at Intercom's discretion.

Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The opportunity It's an exciting time in the Customer Support industry - Intercom and more specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their Support Model. The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features - customers want trusted advisors to guide them through the process. As an AI Deployment Specialist at Intercom, you'll share ownership of our Customers' success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercom's suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. AI Deployment Specialists have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you're in the right place. What will I be doing? You will act as the main product expert during our customer's deployment of Fin AI Agent for Customer Support You'll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You'll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You'll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete You'll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You'll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio You'll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You'll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class What skills do I need? 6+ years of work experience, with 4+ year(s) in a customer-facing role Positivity: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers via video calls Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Experience training on software, experience with Intercom, or experience with other SaaS products Experience with AI Agents and / or Large Language Models Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What7s the opportunity? At Intercom, our partners are essential to scaling our impact and their success starts with world-class enablement. As a Partner Services Manager, youll be the go-to expert on how partners deliver services and onboard customers using our proven methodology and platform. Youll help design and launch a robust partner enablement program, equipping partners with the knowledge, tools, and best practices they need to successfully implement Intercom and drive long-term customer success. This is a foundational role with room to grow. Youll simplify complex technical topics, guide partners through onboarding and implementation, and act as a liaison between partners and our technical teams. Over time, the role may expand to include broader program management, partner performance tracking, and more. If youre excited to build from the ground up, passionate about enablement, and thrive at the intersection of services and technology, wed love to meet you. What will I be doing? Designing and delivering a tailored, yet scalable, partner enablement program, including onboarding, technical training, best practices, and ongoing education. Serving as the subject matter expert on our Professional Services methodology and educating partners on how to successfully implement and onboard customers on Intercom. Translating complex technical concepts into clear, actionable guidance to help partners effectively support their customers. Staying closely aligned with our Product and R&D teams to remain up to date on product roadmap developments, feature releases, and technical updates - ensuring partners are kept in the loop. Acting as a liaison between partners and internal technical teams, supporting issue escalation and resolution when needed. Providing ongoing enablement to ensure partners are confident, capable, and successful in delivering customer outcomes. Collaborating cross-functionally with Professional Services, Partnerships, Sales, and Customer Success to ensure a seamless experience for both partners and customers. Gathering and sharing partner feedback to help improve enablement programs and inform future product and service enhancements. What skills do I need? 5+ years of professional experience, with 3+ years in Partner Enablement, Professional Services, or a Technical Implementation/Support role Strong technical aptitude: comfortable learning complex platforms, explaining technical concepts clearly, and troubleshooting basic product issues Training and communication: Excellent communication and presentation skills, with the ability to make complex topics simple and engaging Positivity and Engagement: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Rapport Building: comfortable working with customers and consultants via video calls Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Experience training on SaaS products or specifically, experience with Intercom Experience with AI Agents and / or Large Language Models Great examples of self started projects with measurable success Experience with RESTful API Integrations We are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. What will I be doing? As an experienced engineer you will: Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Significant, demonstrated impact that your work has had on the product and/or the teams. Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working). You will have experience with Distributed systems. 2+ years of experience as the primary technical leader for a team. Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We're facing many exciting scaling challenges and we're building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure Ship a change to production on your first day and a feature in your first week. That "day one" change is automatically deployed to production along with 100 other deployments (on average) each weekday Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need? 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams Experience with Distributed systems We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Please email me about future job openings Select

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin.As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top-tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest-growing AI companies in the world, we want to hear from you What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, GoogleScholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long-term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments. Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open-source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team-oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we'd love to hear from you Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have 3+ years experience as a Technical Sourcer? Select Do you have a proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML?Please list some of the roles you've sourced for. Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Staff Frontend Engineer on our Frontend Platform team at Intercom, you'll be responsible for defining and evolving the foundations of how Intercom builds user interfaces. Our mission is to make it faster, safer, and easier for product teams to build, iterate, and ship high-quality products at scale. We're modernizing our frontend stack with React, and this is your chance to set the standard, establishing patterns, mentoring engineers, and pushing for the design and architectural decisions that will shape Intercom's frontend for years to come. You'll solve highly complex problems that span the whole product development org, and ensure our frontend systems, frameworks, and practices scale with the business. You'll drive technical direction, influence cross-functional strategy, and act as both a force multiplier and an expert executor, depending on the problem at hand. This is an opportunity to lead at the intersection of architecture, developer experience, and product enablement, while raising the bar for engineering across Intercom. This role is ideal for engineers who thrive at the intersection of technical depth, product impact, and leadership, and who want to raise the bar for the entire engineering organization. This role focuses on building and evolving the frontend platform, not on day-to-day feature development. If your experience and interests are mainly in developing product features, this may not be the right fit, but if you're excited by shaping architecture, tooling, and developer experience at scale, you'll thrive here. What will I be doing? As a staff engineer, you will: Lead and deliver on the most complex and ambiguous projects, reducing risks early and ensuring execution quality. Set direction for our frontend React ecosystem and advocate for best practices across the company. Mentor and grow engineers at all levels, creating leverage through coaching, durable knowledge sharing, and role modelling the bar for technical excellence. Shape the culture of frontend at Intercom, championing quality, customer empathy, and long-term velocity while balancing product delivery. Partner with engineering and product leadership to align technical investments with business priorities, influencing roadmaps and shaping strategic trade-offs. What skills do I need? 8+ years of professional experience building high-quality web applications, including impact at scale. Strong foundation in web fundamentals (HTML, CSS, performance, accessibility) and the ability to teach and advocate for them. Strong track record of enabling other engineers or product teams, through frameworks, tooling, or architectural decisions. Experience leading initiatives, shaping technical strategy, and driving alignment across multiple stakeholders. Proven ability to deliver on ambiguous, high-stakes projects, balancing speed, quality, and long-term maintainability. A product mindset: you understand the importance of velocity, usability, and customer impact when making engineering decisions. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for aSenior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world-class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role-modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low-code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you! What will I be doing? Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements. Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities. Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up. Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables. Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience. Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom. Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities. Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform. Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers. What skills do I need? 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer Bachelor's degree in a relevant field or equivalent practical experience. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and migration Strong technical proficiency and the ability to understand and configure software integrations. Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. Passion for delivering exceptional customer service and driving customer success. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization -focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions. You'll oversee the strategy, execution, and continuous optimization of our product storytelling on the web , managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you. What You'll Do Own and drive the product story across Intercom's website , ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition. Oversee and lead a team of two , providing strategic direction, mentorship, and execution support. Develop and implement a scalable web content strategy , optimizing for engagement, conversions, and revenue impact. Define messaging for new features and updates , ensuring they're effectively positioned on the website. Partner closely with product marketing, growth, design, and engineering to evolve the site's user experience and conversion flows. Use data and experimentation to refine messaging and page performance , balancing creative storytelling with measurable impact. Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space. Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints. What We're Looking For 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS . Outstanding writer & storyteller. This is a non-negotiable. Proven leadership experience , with a track record of managing and growing a team . Deep expertise in web strategy, content, and conversion optimization , with a focus on product storytelling. A strong understanding of AI and customer service technologies (or the ability to learn quickly). Exceptional storytelling & communication skills -you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives. A data-driven mindset , with experience using analytics, A/B testing, and CRO tools to refine web content performance. Experience leading cross-functional projects , partnering with growth, design, and product teams to create seamless web experiences. The ability to balance strategic thinking with hands-on execution , ensuring our website remains a high-performing growth channel. Extraordinarily high attention to detail to uphold Intercom's extremely high standards in execution and creativity. An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role. Proven track record of partnering with product, web, design teams to contribute to product and web strategy. Comfortable collaborating with executives, often under pressure. Thrive in a fast-paced, fluid environment. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

What's the opportunity? We are looking for our second tax team member to join our growing organization at an exciting time of expansion. As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers. This role presents a unique opportunity to shape our tax function and improve processes during a period of growth. Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements. The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations. We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution. As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function. What will I be doing? Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects What skills do I need? We're looking for a collaborative self-starter with strong organizational skills and growth mindset - someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail 5+ years of multinational corporate tax experience in either (both highly desired): Tax Accounting & Compliance (ASC 740 or IAS 12) Indirect tax (VAT/GST/Sales Tax) Professional qualification (CPA, ACA, ACCA, or equivalent), preferred Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products, and our business. We generate insights that build customer empathy, drive product strategy, and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data, and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products, and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You'll partner with product teams to help them identify important questions and answer those questions with data. You'll work closely with product managers, designers, and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities. You'll design, build, and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products, and our business. You'll influence our product roadmap and product strategy through experimentation, exploratory analysis, and quantitative research. You'll build and automate actionable models and dashboards. You'll craft data stories and share your findings and recommendations across R&D and the broader company. You'll drive and shape core RAD foundations and help us improve how the RAD org operates. What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions. Excellent SQL skills and good knowledge of statistics. Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision. Excellent communication skills (technical and non-technical) and a focus on driving impact. Strong growth mindset and sense of ownership. Innate passion and curiosity. Bonus skills & attributes Experience with a scientific computing language (such as R or Python). Experience with BI/Visualization tools like Tableau, Superset, and Looker. Experience with data modeling and ETL pipelines. Experience working with product teams. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.