Intercom

Senior Product Researcher (12 month FTC) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD!) team at Intercom exists to build, enable and share a deep holistic understanding of our customers, their needs, and their product behaviours, using research and data science.As a team of data scientists and product researchers, our mission is to drive effective evidence-based decisions through research and data science. We use data - both big and small - to unlock actionable insights about our customers, our products and our business. Our holistic understanding of our customers, their needs and their product behaviours is ingrained and used across the whole company to drive tangible improvements for our customers.Team RAD works on the most impactful initiatives that meaningfully move the needle for our products, customers and business. It's your job to own and drive research projects from start to finish and drive impact by combining quant and qual data in compelling ways. We are open to candidates at the mid or senior level for this role. What will I be doing? In this role you will: Play a key part in the product development process by helping the team to understand the opportunities, contexts, audience and experiences. Experiment with processes, methodologies and ways of working to provide product teams with critical insights as quickly as possible. Define a good problem & process fit. Never settle for 'nice to know' questions and instead push to learn the 'critical to know' questions. Be a strategic and trusted partner to leaders and teams across Intercom whilst empowering and challenging our partners to think differently. Thoughtfully explore new ways to combine quantitative and qualitative methods to drive impact. Be creative about how to recruit the specifics that our customers are looking for. Hold 1:1 interviews and sessions with customers and communicate work with creativity and conviction. Design, implement, and analyze surveys with customers and prospects to understand their relationship to our product. Focus on priorities that either drive tangible decisions for the business or help our team and our foundations scale. Collaborating with PM's, Designers, R&D team, Biz Ops, Sales, and Marketing to define research problems and work on solutions. Communicate the meaning and consequence of insights in a succinct and engaging way that ensures all involved are aware of the research approach, objective What skills do I need? Ideal Candidates Have The Following 2-4 years + working as a user experience researcher on digital products. Experience driving research by identifying and acting on opportunities to improve how we work. Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery. Experience supporting roadmap planning in order to deliver meaningful impact to customers and the business. An expert's understanding of rigour and methodological validity in research, both qualitative and quantitative, and how to get the most out of a project with tight constraints. Experience leading by driving debate, calling out inconsistencies and contributing ideas and energy to problems that a team is facing. The ability to articulate the learnings and consequences of the research insights you provide. A passion for building amazing products, not just conducting research. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf

Senior Product Researcher (12 month FTC) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for complex or high-touch queries requiring human intervention. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and deliver exceptional value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD!) team at Intercom aims to build a deep, holistic understanding of our customers, their needs, and their product behaviors through research and data science. As part of this team of data scientists and product researchers, your mission is to drive effective evidence-based decisions by leveraging both quantitative and qualitative data. You will own and drive research projects from start to finish, impacting our products, customers, and business. We welcome candidates at mid or senior level for this role. What will I be doing? In this role, you will: Contribute to the product development process by understanding opportunities, contexts, audiences, and experiences. Experiment with processes, methodologies, and workflows to provide rapid insights to product teams. Define meaningful research questions that are 'critical to know' rather than 'nice to know'. Act as a strategic partner to leaders and teams, encouraging innovative thinking. Combine quantitative and qualitative methods creatively to drive impact, including innovative recruitment strategies. Conduct interviews and sessions with customers, communicating insights with creativity and conviction. Design, implement, and analyze surveys to understand customer relationships with our products. Prioritize research that informs tangible business decisions or scales our team and foundation. Collaborate with cross-functional teams including PMs, designers, R&D, Biz Ops, Sales, and Marketing to define research problems and solutions. Communicate research findings clearly and engagingly to ensure understanding and action. What skills do I need? Ideal candidates will have: 2-4+ years of experience as a user experience researcher on digital products. Proven ability to drive research that improves workflows and outcomes. Expertise in end-to-end user research, including planning, recruitment, execution, analysis, and reporting. Experience supporting product roadmaps to deliver meaningful impact. A strong understanding of research rigor and methodological validity in both qualitative and quantitative research. Leadership skills, including debating, identifying inconsistencies, and contributing ideas. The ability to articulate research insights and their implications effectively. A passion for building great products, not just conducting research. We offer excellent benefits, including: Competitive salary and equity in a fast-growing startup Weekly lunch, snacks, and a fully stocked kitchen Comprehensive health and dental insurance, life assurance Flexible vacation and holiday policies Paid parental leave for maternity and paternity Standard MacBooks, or equipment of your choice Our hybrid working policy encourages in-office presence at least three days per week to foster collaboration and culture. Intercom values diversity and is committed to Equal Employment Opportunity, ensuring a respectful, inclusive environment for all employees.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. Compensation & Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. High craft culture: Join a team that obsesses over details-see our Design Principles . Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Strategic Customer Success Manager, High Touch London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex or high-touch queries requiring a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and deliver incredible value to our customers. What's the opportunity? Intercom's Strategic Customer Success Managers (CSMs) work with our largest and most complex customers to help them realize the full value of their investment and transform their customer service approach. They engage customers to achieve early and sustained outcomes through methodologies that drive product adoption, solution expansion, and long-term growth. As a Strategic CSM, you'll build strong relationships with key customers and guide them through their entire journey with Intercom. You'll help customers overcome hurdles, delivering value through proactive engagement and best practices. You'll use your solution expertise to enable customers to overcome challenges in implementing and expanding our AI products, acting as a trusted advisor for necessary changes. You'll collaborate with various customer profiles, including C-Level contacts, executives, CX leaders, and global CX teams, to support successful adoption and expansion of their Intercom solutions. What will I be doing? Develop trusted advisor relationships with high-value customers at the C-suite and executive levels, driving success with our platform and ensuring they maximize value throughout their lifecycle. Guide the customer and Intercom account team (Sales, Partners, Solution Engineers) in developing Customer Success Plans, including QBRs, Executive Business Reviews, strategic planning, and churn mitigation when necessary. Maintain expertise in Intercom products and solutions to advise customers effectively and promote relevant features. Engage with customers to promote early and sustained product adoption and success with Intercom solutions. Develop and execute adoption strategies for high-value accounts, driving change management and fulfilling Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Identify growth opportunities within your accounts for our AI products and forecast potential growth. Act as a thought leader in customer support industry and AI, sharing insights with customers and internally to benefit the Solutions team. Provide internal feedback as the Voice of the Customer to help improve Intercom's services for strategic clients. What skills do I need? 8+ years of relevant experience in customer success, account management, or strategic consulting, preferably in SaaS or consumption-based technology companies. Experience with SaaS business models supporting strategic and complex enterprise customer needs, resulting in value realization across global teams. Proven ability to establish trust and guide customer outcomes as a trusted advisor. Experience using Success Plans to align goals and identify success metrics from a business strategy perspective. Strong ability to communicate complex problems clearly to diverse audiences. Self-motivated, entrepreneurial, and a team player. Experience in building lasting relationships with customers and colleagues. We offer excellent benefits! If something important to you isn't listed, talk to us! Competitive salary and equity in a fast-growing startup Daily lunch, snacks, and a fully stocked kitchen Pension scheme & match up to 4% Comprehensive health and dental insurance, life assurance Flexible paid time off Paid maternity leave and 6 weeks paternity leave Cycle-to-Work Scheme with secure bike storage Standard MacBooks, with Windows options for certain roles Intercom has a hybrid working policy. We believe in in-person collaboration to foster culture, with flexibility to work from home. Employees are expected to be in the office at least two days per week. We foster a diverse, inclusive, and respectful culture. We avoid divisive issues in our communication and respect personal opinions on social and political topics outside of work. Our focus remains on achieving our goals aligned with our core values. Intercom is an Equal Employment Opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected status under law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization -focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions. You'll oversee the strategy, execution, and continuous optimization of our product storytelling on the web , managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you. What You'll Do Own and drive the product story across Intercom's website , ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition. Oversee and lead a team of two , providing strategic direction, mentorship, and execution support. Develop and implement a scalable web content strategy , optimizing for engagement, conversions, and revenue impact. Define messaging for new features and updates , ensuring they're effectively positioned on the website. Partner closely with product marketing, growth, design, and engineering to evolve the site's user experience and conversion flows. Use data and experimentation to refine messaging and page performance , balancing creative storytelling with measurable impact. Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space. Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints. What We're Looking For 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS . Outstanding writer & storyteller. This is a non-negotiable. Proven leadership experience , with a track record of managing and growing a team . Deep expertise in web strategy, content, and conversion optimization , with a focus on product storytelling. A strong understanding of AI and customer service technologies (or the ability to learn quickly). Exceptional storytelling & communication skills -you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives. A data-driven mindset , with experience using analytics, A/B testing, and CRO tools to refine web content performance. Experience leading cross-functional projects , partnering with growth, design, and product teams to create seamless web experiences. The ability to balance strategic thinking with hands-on execution , ensuring our website remains a high-performing growth channel. Extraordinarily high attention to detail to uphold Intercom's extremely high standards in execution and creativity. An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role. Proven track record of partnering with product, web, design teams to contribute to product and web strategy. Comfortable collaborating with executives, often under pressure. Thrive in a fast-paced, fluid environment. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom. Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile How did you hear about this job? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) Please email me about future job openings Select Do you have Monetization Design experience? Select Which B2B Saas company/companies do you have experience in? What excites you about working on pricing and monetization strategies in Intercoms Growth Design team?

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select

What's the opportunity? We are looking for our second tax team member to join our growing organization at an exciting time of expansion. As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers. This role presents a unique opportunity to shape our tax function and improve processes during a period of growth. Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements. The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations. We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution. As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function. What will I be doing? Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects What skills do I need? We're looking for a collaborative self-starter with strong organizational skills and growth mindset - someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail 5+ years of multinational corporate tax experience in either (both highly desired): Tax Accounting & Compliance (ASC 740 or IAS 12) Indirect tax (VAT/GST/Sales Tax) Professional qualification (CPA, ACA, ACCA, or equivalent), preferred Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products, and our business. We generate insights that build customer empathy, drive product strategy, and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data, and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products, and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You'll partner with product teams to help them identify important questions and answer those questions with data. You'll work closely with product managers, designers, and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities. You'll design, build, and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products, and our business. You'll influence our product roadmap and product strategy through experimentation, exploratory analysis, and quantitative research. You'll build and automate actionable models and dashboards. You'll craft data stories and share your findings and recommendations across R&D and the broader company. You'll drive and shape core RAD foundations and help us improve how the RAD org operates. What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions. Excellent SQL skills and good knowledge of statistics. Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision. Excellent communication skills (technical and non-technical) and a focus on driving impact. Strong growth mindset and sense of ownership. Innate passion and curiosity. Bonus skills & attributes Experience with a scientific computing language (such as R or Python). Experience with BI/Visualization tools like Tableau, Superset, and Looker. Experience with data modeling and ETL pipelines. Experience working with product teams. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.