HSH Group / The Peninsula Hong Kong

The Peninsula London is seeking a personable Learning & Development Coordinator to assist the L&D Team in the design and delivery of the Hotel's learning and development plan, to support the hotel's business goals. An exceptional opportunity to join our high-profile flagship hotel in London. The Peninsula Hotels espouse luxury service, dedication to our guests and commitment to our colleagues. Join our award-winning group, working alongside a highly experienced team. Key accountabilities Support the Director of L&TD and L&D Manager in all administrative tasks related to trainings, including the upkeeping of our LMS Platform Collaborate with various stakeholders to effectively communicate the training calendar and coordinate throughout the building Prepare monthly reports to demonstrate completion rate on compliance and HSH suites Assist Departmental Trainers in their daily tasks to ensure appropriate and updated information is communicated to team members Coordinate Orientations and be the first contact for new joiners General requirements Prior experience within L&D/People & Culture or in a similar administrative role would be preferred. Outgoing, friendly, driven, detail-oriented, naturally positive with a fun attitude Exceptional personal presentation as this role will be a brand ambassador Proficiency in using Microsoft Office applications, e.g. Words, Excel, PowerPoint We are delighted to receive your CV and will liaise with suitable candidates directly. CONTACT US Scan or click (on mobile) the QR code to chat directly with our People and Culture team

The Peninsula London is seeking to hire a dynamic Residences Engineer to join our Residences Team. This role will provide excellent service to our Residences and Residences teams, dealing with general maintenance in a professional and courteous manner. The role is responsible for the maintenance and repair of Mechanical & Electrical equipment, fixtures and fittings, paint & decorating, and day-to-day maintenance throughout the Residences to ensure they are in good working order and compliant with all building regulations, including mandatory testing and inspection of these systems. An exceptional opportunity to join our high-profile flagship hotel and residences in London. The Peninsula Residences embody luxury service, dedication to our residents, and a commitment to our employees. Join our award-winning group, working alongside a highly experienced team. Key accountabilities Perform duties as directed by the Director of Residences and Residences Operations Manager, including: A: Mechanical & Plumbing: Maintenance and repair of all Mechanical & Plumbing works, including hot and cold-water supplies, AHU, FCU, soil & waste disposal systems, ensuring drain channels and pipes are regularly cleaned under the planned maintenance program. B: Electrical & HVAC: Maintenance and repair of electrical equipment and HVAC systems, ensuring compliance with regulations and safety standards. Attend to preventive maintenance on electrical panels, equipment, circuits, and lighting. C: Pool testing as required. Ensure compliance with local building, fire, and authority regulations, standards, and insurance requirements. Perform preventive and reactive maintenance tasks according to SOPs, with proper documentation. Carry out engineering maintenance requests promptly, adhering to policies, procedures, and safety standards. Report issues in apartments to the DoRes or Ops Manager as needed. Participate in daily pre-shift briefings for effective communication and operations. Coordinate with engineers and external contractors, and interact with other departments to provide specialized services. General requirements Minimum 3 years of experience in a similar role within hotels or residential environments. Excellent command of English; additional languages are a plus. Trade certification in Mechanical Engineering and Plumbing systems. Diploma in Engineering or a related building service field. Strong experience in engineering operations and understanding of building services, including fire and life safety systems. We look forward to receiving your CV and will contact suitable candidates directly. CONTACT US Scan or click the QR code (on mobile) to chat directly with our People and Culture team.

The Peninsula London, superbly located at 1-5 Grosvenor Place in Belgravia, overlooks Hyde Park Corner, the Wellington Arch, Green Park, and the gardens of Buckingham Palace. We are seeking to hire an influential Director of People and Culture (HR) who possesses strategic and tactical HR expertise to guide our people management processes while cultivating a positive workplace culture. An exceptional opportunity to join our high-profile flagship hotel in London The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. Play a central role in driving the Culture as well as guiding the local teams. Key accountabilities Provide people and culture leadership and guidance by overseeing talent acquisition, talent development, succession planning, retention, training, and legislative adherence. Function as a strategic, human capital business advisor to the senior management team. Provide local knowledge to shape the rewards matrix to position the hotel as a desirable employer with an attractive benefits programme. Work closely with the leadership team, managers, and team members to foster an empathetic, commercial, guest-focused, and family-oriented working environment. Ensure HR data integrity/confidentiality and any changes are communicated with Executive Leaders and Management team (in addition to acting as a people coach to the leadership team). Ensure all regulatory requirements and legislations are understood and complied with across the operation. Analyse and provide strategic advice regarding HR financial processes such as the budget, manning guides etc. General requirements 5+ years in the capacity of Director of HR ideally within the luxury hospitality or retail sector. Working knowledge of UK labour law Experience leading and motivating a team of dedicated HR professionals across various functions. Ability to influence the Executive Leadership Team and develop strong relationships within all levels of colleagues. Effective communication and counselling skills. We are delighted to receive your resume and will liaise directly with suitable applicants. CONTACT US Scan or click (on mobile) the QR code to chat directly with our People and Culture team

Director of Learning and Talent Development Business Unit: The Peninsula London Location: London The Peninsula London is seeking to hire a personable Director of Learning and Talent Development who has strong experience opening luxury hotels and creating programmes that enable newly formed teams to succeed in dynamic, high-paced environments. An exceptional opportunity to join our high-profile flagship hotel in London The Peninsula Hotels espouses luxury service, dedication to our guests, and commitment to our colleagues. Join our award-winning group, working alongside a highly experienced team Key accountabilities Develop and implement learning strategies aligned with organizational goals, ensuring colleagues acquire the necessary skills to meet the hotel's standards Design, deliver, oversee, and evaluate training programs, including onboarding, technical skills training, leadership development, and compliance training Collaborate with department heads and senior management to identify training needs, foster continuous learning, and promote cohesive talent development across the organization Communicate actively about learning initiatives and hotel updates to enhance knowledge sharing Prepare and manage the yearly learning and development budget, considering departmental training needs Monitor performance throughout the hotel and advise department heads on succession planning and ongoing team growth General requirements Minimum 5 years of relevant practical experience in Learning and Development in a similar role, ideally within the luxury hotel or retail segment Experience in 5-star hotels or large-scale operations (highly desirable) Strong leadership skills, creative approach to work, adaptability, positive attitude, and a fun personality Exceptional personal presentation as this role will serve as a brand ambassador Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint We would be delighted to receive your CV and will liaise directly with suitable applicants. CONTACT US Scan or click (on mobile) the QR code to chat directly with our People and Culture team

The Peninsula London is excited to announce we are seeking an enthusiastic Guest Experience Manager to complete our Guest Experience Team. This role will play an essential part in supporting the performance of the Guest Experience Team (Front Office), ensuring exceptional service is delivered by incorporating the Peninsula Service Principles. An exceptional opportunity to join our high-profile flagship hotel in London Market leading remuneration, service charge and attractive benefits Join our award-winning group, working alongside a highly experienced team Key accountabilities Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences Take overall site responsibilityfor daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery Assist the Director of Front Office in the creation and management of the annual operating budget and monitor the monthly financial performance and maximise Room and Front Office revenue through initiatives such as room upselling Maintain close guest contact, manageguest feedback, ensuring elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles General requirements Minimum 5year's relevant experience in Front Office Operation within a luxury international property Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures Excellent time management and organizational skills, highly adaptable and naturally positive Fluent English communication proficiency, expertise in a second language would be desirable We are delighted to receive your CV and will liaise with suitable candidates directly. CONTACT US Scan or click (on mobile) the QR code to chat directly with our People and Culture team

The Peninsula London is delighted to announce that we are seeking a Sous Chef for our Colleague Restaurant reporting directly to the Executive Sous Chef. This role is responsible for assisting the Executive Chef on planning the employee restaurant operation, leading, directing, controlling, participating and supporting the employee restaurant kitchen team in all aspects of the day-to-day operation of the employee restaurant and ensuring that the product quality meets the standards set and is maintained continually. An exceptional opportunity to join our high-profile flagship hotel in London Market-leading remuneration, service charge, and attractive benefits Join our award-winning group, working alongside a highly experienced team Key Accountabilities Coordinate and direct all aspects of the employee restaurant operation Produce all food required for the assigned kitchen Control the ordering and requisitions to meet budgeted costs Develop, motivate, supervise and coach departmental employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH Ensure personnel, physical and environmental hygiene is maintained in adherence to HACCP General Requirements Extensive technical knowledge and current culinary trends. Extensive experience in management of chefs. High level of creativity. Minimum 6-8 years experience in 5-star luxury hotel with large banquet or employee restaurant and minimum 3-4 years in charge of the department. High level of culinary certifications/qualifications. Friendly and positive with a flexible approach and confidence to guide a team. Ability to work under pressure. We are delighted to receive your CV and will liaise with suitable candidates directly.

The Peninsula London is delighted to announce that we are seeking a Chef de Partie for our Colleague Restaurant, reporting directly to the Sous Chef. An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team. Key Accountabilities Assisting the Sous Chef with all aspects of the day-to-day operation of this busy kitchen, mainly working with the Colleague Restaurant Menu, but flexibility to work across other kitchens and menus is required. Leading a team to deliver quality food with the best ingredients, following the menu guidelines while being flexible with guest requests. Supervising, training, and guiding the team, often coaching and mentoring Apprentice chefs. Assisting with roster management, ensuring all team members can attend training and hotel activities. Checking orders, requisitions, and budgeted costs. Ensuring cleanliness and maintenance, including health and safety / HACCP compliance, of all kitchen equipment, ensuring that produce mise en place is done for services and products are of high quality. Offering service in line with the Peninsula Service Principles, for which you will be trained. General Requirements Extensive knowledge of food and ingredients with a high level of creativity. Experience of 3 years within a hotel or restaurant kitchen brigade is essential, with preference for candidates who have managed a team. Some level of culinary certifications/qualifications. Friendly and positive with a flexible approach and confidence to guide a team. Ability to work under pressure. We are delighted to receive your CV and will liaise with suitable candidates directly.

The Peninsula London is delighted to announce that we are seeking a Food and Beverage Supervisor (Nights) to supervise our Room Service Department during night shifts. This position is predominantly to supervise each night service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests' private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team. Key Accountabilities Responsible for all activities related to order-taking service at night; not limited to taking the order but also preparation, delegation to the team, training, and high-performance levels. Use the POS (Point of Sales system) for orders and guest preferences. Be knowledgeable of all food and beverage items and the ingredients to be able to discuss this with guests as required with a special focus on allergens. Offering a consistent service with continued participation in product awareness, training activities, and actively involved with tastings. Often carrying out the training with the team is also required. Taking responsibility for receiving and acting on guest feedback accordingly. Required to ensure the cleanliness and maintenance (including health and safety compliance) of all in-room dining equipment, ensuring that produce mise en place is done for services and products are of high quality. General Requirements Good knowledge of food and beverage with experience within Room Service and/or Restaurant service within a hotel environment preferred. Hospitality-related training required. Friendly and positive with the confidence to lead a team. Excellent time management and organization, and highly adaptable. Flexibility and capability of working under pressure. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment. We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, the idyllic Peninsula Spa, and a luxury retail arcade. We are thrilled to be seeking our Executive Chinese Chef at The Canton Blue restaurant who will be responsible for planning, directing, controlling, coordinating, and participating in the day-to-day food preparation for the Chinese Kitchen. Ensuring that the product quality meets the standards set and is maintained continually. An exceptional opportunity to join our high-profile hotel in London. The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. Be a part of the highly experienced team. Key Accountabilities Coordinate and direct the Canton Blue Kitchen team. Create recipes and menus, and pricing in accordance with marketing, cost control, and profit objectives. Anticipate and evaluate the market needs pertaining to the culinary expectations, considering the local market, guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest satisfaction. Instigate a continuous improvement mindset in the department to drive employee engagement and maintain market positioning with exceptional financial returns. Maintain and set adherence standards for product quality, consistency, presentation, portioning, garnishment, and utilization goals. Develop positive customer relations through proactive interaction with guests, team members, contractors, and suppliers. Work in synergy with the Food and Beverage leaders to ensure that divisional goals are achieved and well communicated. General Requirements Minimum of 10 years in a similar position at a luxury hotel or large hospitality group as an Executive Chinese Chef. Exceptional creative abilities and extensive menu development and budget preparation experience. Excellent interpersonal and leadership skills to engage and motivate key stakeholders, especially colleagues. Passion for creating exceptional guest and colleague experiences. We would be delighted to receive your CV and will liaise directly with suitable candidates.

The Peninsula London is excited to announce we are seeking a skilled and creative Head Baker to join our talent pastry team. Supported by the Executive Pastry Chef, this role will be responsible for planning, leading, and coordinating the overall production of the Bakery Kitchen whilst managing and coaching a team of bakers. An exceptional opportunity to join our high-profile flagship hotel in London Market leading remuneration, service charge and attractive benefits Join our award-winning group, working alongside a highly experienced team Key accountabilities Promote The Peninsula London to becoming a recognised culinary destination, creating memorable guest experiences Produce all food required for the assigned kitchen and controls the daily ordering and requisitions to meet budgeted costs Help the Executive Pastry Chef to ensure weekly duty schedules are administered accurately Develop, motivate, supervise, and coach departmental employees in maintaining a culture in compliance with our mission, vision, values, and core HSH principles General requirements Minimum 3 years as a head baker or in charge of the department in a 5-star hotel Extensive technical knowledge and the ability to recognise culinary trends with a high level of creativity Experience in managing chefs Ability to communicate effectively with team members and capable of working well under pressure Ability to work overnight with the Bakery Team We are delighted to receive your CV and will liaise with suitable candidates directly.

The Peninsula London is seeking to hire a Head of Mixology who will develop and lead the cocktail concept and menus for the Food and Beverage Division, continuing positioning our bars within the London scene. An exceptional opportunity to join our high-profile flagship hotel in London. The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees. Join our award-winning group, working alongside a highly experienced team. Key accountabilities Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in greeting, seating and waiting on all guests. Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests' needs. Collaborate with relevant departments when developing cocktail programs, to ensure restaurant concept is represented. Act as a The Peninsula London Ambassador for media and PR programs to support the positioning. Define beverage revenue generation programs, that are supported by a defined S&M strategy, which will drive revenue generation in all bars. Conduct and analyze current trends in the market and make recommendations on what can be applied to current F&B operation in the hotel to consistently evolve the food and beverage offering through creativity and innovation. General requirements Minimum 4 years relevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations. Exceptional knowledge of beverage and all related facets. Excellent time and planning management, negotiation skills, highly adaptable, naturally positive. Fluent English communication proficiency. Expertise in a second language would be desirable. We will be delighted to receive your CV and will liaise with shortlisted candidates accordingly.