_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Group Sustainability Data Senior Lead - Carbon Analyst page is loaded Group Sustainability Data Senior Lead - Carbon Analyst Apply locations Skipton, England time type Full time posted on Posted Yesterday job requisition id JR3343 Hours: 35 hours per week, flexible working arrangements considered. Hybrid working. Ideally, two days per week at our Head Office in Skipton. Flexibility required as and when to support business needs. Closing Date: Mon, 11 Aug 2025 An exciting opportunity has arisen to join our growing Sustainability team as we lead the wider Skipton Group to deliver on our sustainability ambitions. Reporting to the Group Head of Sustainability, you'll lead on delivering the Society's net zero roadmap and carbon accounting across the Society in our mission to tackle climate change. You'll be the go-to environmental sustainability specialist sharing knowledge and driving change across the Society and in the broader Skipton Group for consistency and strategic alignment. Who Are We? The Skipton Group is made up of Skipton Building Society; Connells Group, the largest UK estate agency and property services provider; offshore finance capability through Skipton International; Skipton Business Finance; and Jade Software Corporation. Collectively, we're driven by the desire to make every experience better, whether it's looking for a home to rent, finding a mortgage to buy a home or understanding the way an unexpected inheritance can unlock new horizons for life ahead. With every step we take, we want to deliver value for our members alongside value for wider society, so that an investment with Skipton means a better society for all. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. What Will You Be Doing? This is a unique opportunity to lead the strategic development and deployment of our net zero ambitions, working closely with stakeholders across the business to embed sustainability into decision-making and operations. You'll thrive in a fast-paced environment, balancing priorities, meeting deadlines and communicating complex climate goals in a clear and compelling way. You will: Oversee the Group's net zero strategy to ensure a coordinated decarbonisation approach and identify efficiencies to reduce our emissions. Monitor carbon reduction and environmental KPIs, using data to support external disclosures (Scopes 1-3) including quarterly reporting. Lead annual carbon accounting, calculating, analysing and consolidating Group-wide GHG emissions. Assess opportunities to centralise and automate GHG data for consistency, alignment, and enhanced emissions analysis. Drive colleague engagement on carbon reduction and sustainability across the Society and wider Group. Evaluate ROI (financial and carbon) of reduction initiatives and recommend actions. Track evolving sustainability disclosure requirements and advise on data sources and compliance strategies. What Do We Need From You? To be successful in this role, you will need to demonstrate: Excellent stakeholder management skills, able to influence and gain buy-in for carbon reduction initiatives. Comprehensive data analysis skills to drive informed planning, decision making and course correction where required. Good familiarity of greenhouse gas accounting standards and methodologies (i.e. GHG protocol, ISO 16064, Partnership for Carbon Accounting Financials) Carbon accounting knowledge to consolidate carbon accounting and measurement of greenhouse gas emissions across the Group, suitable for reporting and external assurance purposes. An ability to communicate clearly and compellingly and influence senior stakeholders across a large and varied Group entity. Knowledge of contract management for procurement of new products and services to deliver carbon reduction. An ability to influence and support plans which identify clearly costed benefits to the Society and/or wider Group. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days Holiday trading scheme allowing the ability to buy and sell additional annual leave days Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid & electric car A commitment to training and development Private medical insurance for all our colleagues 3 paid volunteering days per annum Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership If you're passionate about Sustainability and want to make a tangible impact within a supportive and inclusive organisation, we'd love to hear from you.
Jul 28, 2025
Full time
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Group Sustainability Data Senior Lead - Carbon Analyst page is loaded Group Sustainability Data Senior Lead - Carbon Analyst Apply locations Skipton, England time type Full time posted on Posted Yesterday job requisition id JR3343 Hours: 35 hours per week, flexible working arrangements considered. Hybrid working. Ideally, two days per week at our Head Office in Skipton. Flexibility required as and when to support business needs. Closing Date: Mon, 11 Aug 2025 An exciting opportunity has arisen to join our growing Sustainability team as we lead the wider Skipton Group to deliver on our sustainability ambitions. Reporting to the Group Head of Sustainability, you'll lead on delivering the Society's net zero roadmap and carbon accounting across the Society in our mission to tackle climate change. You'll be the go-to environmental sustainability specialist sharing knowledge and driving change across the Society and in the broader Skipton Group for consistency and strategic alignment. Who Are We? The Skipton Group is made up of Skipton Building Society; Connells Group, the largest UK estate agency and property services provider; offshore finance capability through Skipton International; Skipton Business Finance; and Jade Software Corporation. Collectively, we're driven by the desire to make every experience better, whether it's looking for a home to rent, finding a mortgage to buy a home or understanding the way an unexpected inheritance can unlock new horizons for life ahead. With every step we take, we want to deliver value for our members alongside value for wider society, so that an investment with Skipton means a better society for all. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. What Will You Be Doing? This is a unique opportunity to lead the strategic development and deployment of our net zero ambitions, working closely with stakeholders across the business to embed sustainability into decision-making and operations. You'll thrive in a fast-paced environment, balancing priorities, meeting deadlines and communicating complex climate goals in a clear and compelling way. You will: Oversee the Group's net zero strategy to ensure a coordinated decarbonisation approach and identify efficiencies to reduce our emissions. Monitor carbon reduction and environmental KPIs, using data to support external disclosures (Scopes 1-3) including quarterly reporting. Lead annual carbon accounting, calculating, analysing and consolidating Group-wide GHG emissions. Assess opportunities to centralise and automate GHG data for consistency, alignment, and enhanced emissions analysis. Drive colleague engagement on carbon reduction and sustainability across the Society and wider Group. Evaluate ROI (financial and carbon) of reduction initiatives and recommend actions. Track evolving sustainability disclosure requirements and advise on data sources and compliance strategies. What Do We Need From You? To be successful in this role, you will need to demonstrate: Excellent stakeholder management skills, able to influence and gain buy-in for carbon reduction initiatives. Comprehensive data analysis skills to drive informed planning, decision making and course correction where required. Good familiarity of greenhouse gas accounting standards and methodologies (i.e. GHG protocol, ISO 16064, Partnership for Carbon Accounting Financials) Carbon accounting knowledge to consolidate carbon accounting and measurement of greenhouse gas emissions across the Group, suitable for reporting and external assurance purposes. An ability to communicate clearly and compellingly and influence senior stakeholders across a large and varied Group entity. Knowledge of contract management for procurement of new products and services to deliver carbon reduction. An ability to influence and support plans which identify clearly costed benefits to the Society and/or wider Group. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days Holiday trading scheme allowing the ability to buy and sell additional annual leave days Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid & electric car A commitment to training and development Private medical insurance for all our colleagues 3 paid volunteering days per annum Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership If you're passionate about Sustainability and want to make a tangible impact within a supportive and inclusive organisation, we'd love to hear from you.
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. The ITSM Specialist will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve Changes and maintain service level agreements (SLAs). Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions. As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifices scheme for hybrid & electric car. A commitment to training and development. Private medical insurance for all our colleagues Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups. We care about your health and well being - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership. What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM processes. Your responsibilities will include: Lead the investigation and resolution of major incidents, ensuring they are resolved within agreed service levels. Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and identify underlying problems causing repeated incidents. Work with technical teams to investigate the root cause and implement solutions to prevent the recurrence of problems. Document the findings in a manner that ensures corrective and preventive actions are clear and actionable. Change Management Assess and analyse the impact, potential risks and challenges related to changes based on request for changes in accordance with Change control procedures. Monitor progress and ensure changes are implemented as planned. Document changes and circulate change documentation such as CAB agenda, minutes, FSC, change schedule to the defined distribution stakeholders. Chair Change Advisory Board to review and approve the changes. Coordination & Communication: Manage communication during major incidents, providing regular and timely updates to all relevant stakeholders including senior management. Coordinate with technical teams, vendors, and third parties in resolving the incidents / problems. Escalate incidents when necessary and prioritise based on the severity and impact on business operations. Follow established escalation procedures and ensure timely resolution of high-priority incidents and problems. Documentation & Reporting: Maintain Incident, problem and change records, including a detailed timeline of events, actions taken, and outcomes. Produce post-incident reports to summarise the event and ensure knowledge sharing for continuous improvement. Ensure accurate and timely submission of Major Incident, RCA and Change reports to the stakeholders. Process Improvement: Continuously evaluate and improve ITSM processes. Stakeholder Management: Engage with senior management to report on incident status, impact, and recovery efforts. Collaborate with key stakeholders to ensure understanding and buy in for changes. Build relationships with other teams to ensure smooth communication and collaboration. Ensure that all relevant teams are trained and familiar with ITSM processes. Promote awareness of the importance on timely issue detection, escalation, and resolution. Gather feedback from employees to assess the effectiveness of ITSM approach. What Do We Need From You? Strong understanding of ITSM frameworks and best practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong organisational skills and attention to detail. Proficiency in ITSM tools and software. Customer-focused with a commitment to providing high-quality service. Ability to work collaboratively in a team environment. Proactive and self-motivated with a strong sense of responsibility. Willingness to provide rotational on-call support during off-hours. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .
Jul 28, 2025
Full time
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. The ITSM Specialist will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve Changes and maintain service level agreements (SLAs). Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions. As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifices scheme for hybrid & electric car. A commitment to training and development. Private medical insurance for all our colleagues Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups. We care about your health and well being - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership. What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM processes. Your responsibilities will include: Lead the investigation and resolution of major incidents, ensuring they are resolved within agreed service levels. Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and identify underlying problems causing repeated incidents. Work with technical teams to investigate the root cause and implement solutions to prevent the recurrence of problems. Document the findings in a manner that ensures corrective and preventive actions are clear and actionable. Change Management Assess and analyse the impact, potential risks and challenges related to changes based on request for changes in accordance with Change control procedures. Monitor progress and ensure changes are implemented as planned. Document changes and circulate change documentation such as CAB agenda, minutes, FSC, change schedule to the defined distribution stakeholders. Chair Change Advisory Board to review and approve the changes. Coordination & Communication: Manage communication during major incidents, providing regular and timely updates to all relevant stakeholders including senior management. Coordinate with technical teams, vendors, and third parties in resolving the incidents / problems. Escalate incidents when necessary and prioritise based on the severity and impact on business operations. Follow established escalation procedures and ensure timely resolution of high-priority incidents and problems. Documentation & Reporting: Maintain Incident, problem and change records, including a detailed timeline of events, actions taken, and outcomes. Produce post-incident reports to summarise the event and ensure knowledge sharing for continuous improvement. Ensure accurate and timely submission of Major Incident, RCA and Change reports to the stakeholders. Process Improvement: Continuously evaluate and improve ITSM processes. Stakeholder Management: Engage with senior management to report on incident status, impact, and recovery efforts. Collaborate with key stakeholders to ensure understanding and buy in for changes. Build relationships with other teams to ensure smooth communication and collaboration. Ensure that all relevant teams are trained and familiar with ITSM processes. Promote awareness of the importance on timely issue detection, escalation, and resolution. Gather feedback from employees to assess the effectiveness of ITSM approach. What Do We Need From You? Strong understanding of ITSM frameworks and best practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong organisational skills and attention to detail. Proficiency in ITSM tools and software. Customer-focused with a commitment to providing high-quality service. Ability to work collaboratively in a team environment. Proactive and self-motivated with a strong sense of responsibility. Willingness to provide rotational on-call support during off-hours. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Customer Relationship Consultant page is loaded Customer Relationship Consultant Apply locations Sheffield, England time type Full time posted on Posted Yesterday job requisition id JR3370 Hours: The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). Salary: £27,000 Per Annum Closing Date: Sun, 10 Aug 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant to work at our Sheffield branch. The role of Customer Relationship Consultant includes engaging in conversations to find out our customers' needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our 'My Review' appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society! Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing? Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting 'My Review' customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication. What Do We Need From You? You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes. That you are open to a broad range of activities even if outside of standard expectations What Is In It For You? The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Plus a range of benefits which include Annual discretionary bonus scheme. 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .
Jul 28, 2025
Full time
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Customer Relationship Consultant page is loaded Customer Relationship Consultant Apply locations Sheffield, England time type Full time posted on Posted Yesterday job requisition id JR3370 Hours: The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). Salary: £27,000 Per Annum Closing Date: Sun, 10 Aug 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant to work at our Sheffield branch. The role of Customer Relationship Consultant includes engaging in conversations to find out our customers' needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our 'My Review' appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society! Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing? Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting 'My Review' customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication. What Do We Need From You? You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes. That you are open to a broad range of activities even if outside of standard expectations What Is In It For You? The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Plus a range of benefits which include Annual discretionary bonus scheme. 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Hours: The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. Salary: £23,600 Per Annum Closing Date: Sun, 13 Jul 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Harrogate and Wetherby branches. The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society! Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing As A Customer Consultant? Be the First Point of Contact:You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one. Engage and Understand:By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference. Listen and Tailor Solutions:You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society. Proactive Outreach:You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them. Maintain Accurate Records:Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers. Adhere to Policies:You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role. What Do We Need From You? You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. What Is In It For You? The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. The salary for this role is £23,600 per annum plus a range of benefits. We have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .
Jul 09, 2025
Full time
_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Hours: The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. Salary: £23,600 Per Annum Closing Date: Sun, 13 Jul 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Harrogate and Wetherby branches. The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society! Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing As A Customer Consultant? Be the First Point of Contact:You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one. Engage and Understand:By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference. Listen and Tailor Solutions:You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society. Proactive Outreach:You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them. Maintain Accurate Records:Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers. Adhere to Policies:You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role. What Do We Need From You? You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. What Is In It For You? The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. The salary for this role is £23,600 per annum plus a range of benefits. We have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .