Purpose of the Role The Marketing Manager is responsible for leading all aspects of marketing; from strategic planning to hands on delivery. This includes PR, social media strategy, event management, and stakeholder engagement. The role requires exceptional communication skills and a strong ability to drive customer service excellence. We're looking for a self motivated, passionate individual who thrives in a dynamic environment and takes a proactive, hands on approach to every task. Key Responsibilities Strategy & Planning Develop and implement an annual marketing strategy and budget with clear, measurable KPIs. Create an annual marketing calendar of events, campaigns, and promotions aligned with strategic objectives. Budget & Reporting Manage the marketing budget effectively and ensure ROI on all campaigns. Prepare monthly reports detailing marketing activity, campaign performance, CSR initiatives, and footfall data. Present marketing updates at client management meetings on a weekly and monthly basis. Stakeholder & Tenant Engagement Build strong relationships with tenants at both local and head office level to ensure full engagement in marketing activities. Issue annual marketing opportunity packs, newsletters, and host regular tenant meetings. Act as an ambassador for the scheme, liaising with customers, community groups, local authorities, colleges, and cultural organizations. Campaign & Event Management Plan, coordinate, and deliver the annual events programme, ensuring alignment with objectives and budget. Assist with centre events, including occasional evening and weekend work. Drive footfall and sales through targeted campaigns and partnerships. Digital & Media Management Oversee social media strategy, content planning, and engagement. Manage consumer website and database, ensuring proactive communication and data accuracy. Coordinate media buying plans and creative outputs with agencies to meet deadlines. Agency & Supplier Management Manage external agencies and freelance suppliers, ensuring delivery against KPIs and budgets. Occasionally produce copy for press releases, creative briefs, and advertising collateral. PR & Communications Manage all PR activity and act as spokesperson in the absence of the Retail Director (media training provided). Develop strong relationships with local media and secure new marketing opportunities. Research & Analysis Conduct consumer research and competitor visits to inform marketing strategy. Team & Compliance Work collaboratively with centre management staff and contractors to achieve scheme goals. Adhere to Health & Safety policies and procedures as outlined in the manual. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Strong leadership and interpersonal skills; able to manage teams and work independently. Proven experience in marketing, PR, social media management, and stakeholder engagement. Skilled in tenant liaison and retailer engagement at both local and head office level. Excellent written and verbal communication, including press release writing and media pitching. Demonstrated ability to generate media coverage across multiple channels. Experience managing agencies and multi agency briefs. Creative campaign development to drive footfall, sales, and brand awareness. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Hands on experience with Facebook/Instagram advertising and email marketing tools (e.g., Mailchimp). Advanced design skills using Adobe Photoshop, InDesign, or Illustrator. Strong organisational skills with ability to manage workload and deadlines. Experience producing high level reports and presentations. Confident presenter with excellent communication and relationship building skills. Flexible approach to working hours, including evenings/weekends when required. Degree level qualification in Marketing or PR (or equivalent experience). Understanding of customer service excellence and complaint handling. Awareness of Health & Safety and Data Protection legislation, including event crisis management. Desirable Awareness of Health & Safety and Data Protection legislation, including event crisis management. Charismatic and approachable personality with strong relationship building ability. Familiarity with free design tools such as Canva. Experience using social media management platforms (e.g., Sprout Social). Operational experience within retail, leisure, or similar environments. Working Hours - 40hrs Please see our Benefits Booklet for more information.
Jan 28, 2026
Full time
Purpose of the Role The Marketing Manager is responsible for leading all aspects of marketing; from strategic planning to hands on delivery. This includes PR, social media strategy, event management, and stakeholder engagement. The role requires exceptional communication skills and a strong ability to drive customer service excellence. We're looking for a self motivated, passionate individual who thrives in a dynamic environment and takes a proactive, hands on approach to every task. Key Responsibilities Strategy & Planning Develop and implement an annual marketing strategy and budget with clear, measurable KPIs. Create an annual marketing calendar of events, campaigns, and promotions aligned with strategic objectives. Budget & Reporting Manage the marketing budget effectively and ensure ROI on all campaigns. Prepare monthly reports detailing marketing activity, campaign performance, CSR initiatives, and footfall data. Present marketing updates at client management meetings on a weekly and monthly basis. Stakeholder & Tenant Engagement Build strong relationships with tenants at both local and head office level to ensure full engagement in marketing activities. Issue annual marketing opportunity packs, newsletters, and host regular tenant meetings. Act as an ambassador for the scheme, liaising with customers, community groups, local authorities, colleges, and cultural organizations. Campaign & Event Management Plan, coordinate, and deliver the annual events programme, ensuring alignment with objectives and budget. Assist with centre events, including occasional evening and weekend work. Drive footfall and sales through targeted campaigns and partnerships. Digital & Media Management Oversee social media strategy, content planning, and engagement. Manage consumer website and database, ensuring proactive communication and data accuracy. Coordinate media buying plans and creative outputs with agencies to meet deadlines. Agency & Supplier Management Manage external agencies and freelance suppliers, ensuring delivery against KPIs and budgets. Occasionally produce copy for press releases, creative briefs, and advertising collateral. PR & Communications Manage all PR activity and act as spokesperson in the absence of the Retail Director (media training provided). Develop strong relationships with local media and secure new marketing opportunities. Research & Analysis Conduct consumer research and competitor visits to inform marketing strategy. Team & Compliance Work collaboratively with centre management staff and contractors to achieve scheme goals. Adhere to Health & Safety policies and procedures as outlined in the manual. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Strong leadership and interpersonal skills; able to manage teams and work independently. Proven experience in marketing, PR, social media management, and stakeholder engagement. Skilled in tenant liaison and retailer engagement at both local and head office level. Excellent written and verbal communication, including press release writing and media pitching. Demonstrated ability to generate media coverage across multiple channels. Experience managing agencies and multi agency briefs. Creative campaign development to drive footfall, sales, and brand awareness. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Hands on experience with Facebook/Instagram advertising and email marketing tools (e.g., Mailchimp). Advanced design skills using Adobe Photoshop, InDesign, or Illustrator. Strong organisational skills with ability to manage workload and deadlines. Experience producing high level reports and presentations. Confident presenter with excellent communication and relationship building skills. Flexible approach to working hours, including evenings/weekends when required. Degree level qualification in Marketing or PR (or equivalent experience). Understanding of customer service excellence and complaint handling. Awareness of Health & Safety and Data Protection legislation, including event crisis management. Desirable Awareness of Health & Safety and Data Protection legislation, including event crisis management. Charismatic and approachable personality with strong relationship building ability. Familiarity with free design tools such as Canva. Experience using social media management platforms (e.g., Sprout Social). Operational experience within retail, leisure, or similar environments. Working Hours - 40hrs Please see our Benefits Booklet for more information.
A leading real estate firm in Spalding is looking for a Marketing Manager. You'll lead strategic marketing initiatives, manage the budget, and oversee social media and PR activities. The ideal candidate will have strong leadership skills, proven marketing experience, and the ability to engage stakeholders effectively. This is an exciting opportunity for a passionate individual in a dynamic role offering competitive remuneration and an engaging work environment.
Jan 28, 2026
Full time
A leading real estate firm in Spalding is looking for a Marketing Manager. You'll lead strategic marketing initiatives, manage the budget, and oversee social media and PR activities. The ideal candidate will have strong leadership skills, proven marketing experience, and the ability to engage stakeholders effectively. This is an exciting opportunity for a passionate individual in a dynamic role offering competitive remuneration and an engaging work environment.
A leading property management firm in Greater London is looking for a versatile Receptionist to provide cover for absences and maintain exceptional service at various locations. This role offers extensive training across multiple sites, requiring strong communication and adaptability. You should have proven customer service skills and the ability to work independently under varying conditions. The position demands professionalism and a proactive attitude with a salary of £31,000.
Jan 25, 2026
Full time
A leading property management firm in Greater London is looking for a versatile Receptionist to provide cover for absences and maintain exceptional service at various locations. This role offers extensive training across multiple sites, requiring strong communication and adaptability. You should have proven customer service skills and the ability to work independently under varying conditions. The position demands professionalism and a proactive attitude with a salary of £31,000.
Purpose of the Role The main purpose of this role is to provide cover for all absences within the Reception Services Department, including pre-booked holidays, emergency sickness, and training cover requirements. You will be expected to maintain a professional presence across various front reception desks, supporting all personnel visiting and using the building-from daily visitors to permanent tenants. Delivering exceptional service and creating a lasting impression will be central to your role. As a member of the Cover Team, you will receive extensive training and gain exposure to a wide variety of buildings, teams, clients, service standards, opening hours, and occupiers. This will allow you to build deep insight and expertise across our portfolio, making you one of the most versatile and well-trained receptionists in the business. You must be flexible, dependable, and able to work independently across multiple sites in London Zones 1-4, often at short notice. Your rota will be issued weekly for known annual leave cover, but you may also be contacted on the same day to respond to emergency absences or location changes. Adaptability and flexibility are essential, as you will need to perform a wide range of duties across different properties with different requirements. Punctuality, adaptability, and personal accountability are highly valued, as the dynamic nature of the role requires consistency in presence at various locations to ensure seamless operations and a high standard of service. Training will be arranged ahead of new assignments, although in rare cases, you may be asked to support a reception desk where formal training has not yet taken place. This is a rewarding role, but it demands professionalism, resilience, and confidence in adjusting to varied buildings, stakeholders, and operational demands. Key Responsibilities Ensure the highest standards in presentation at all properties are maintained at all times; reception areas must be clean, tidy, welcoming, and to five-star audit standards. Work across various London locations on a changing rota, with different shift patterns between 07:00-19:00, not exceeding 45 hours per week. Maintain a very high standard of personal appearance. A courteous, professional, and helpful nature must be displayed at all times. Uniform (if provided) must be clean and presentable. Follow directions from your Reception Services Line Manager, Building Manager, Supervisor, or RFM. Adhere to all concierge processes, procedures, and property-specific standards of work. Build a professional working relationship with staff, tenants, and contractors; act as the first point of contact for all. Meet and greet all visitors at the reception desk and maintain accurate visitor records. Contact the relevant tenant before allowing visitors beyond reception, where required. Promptly assist and direct visitors to their destinations within the building. Answer telephones and on-site intercom systems in a professional manner. Maintain and update an accurate reception operations manual, covering all site and tenant-specific processes. Ensure the reception desk is never left unmanned during building opening hours. Deal with on-site queries efficiently and professionally; elevate to appropriate third parties where necessary, ensuring the enquirer is informed of next steps and timelines. Sign for deliveries, log all incoming items, and release only upon verified ID and tenant signature. Acquire working knowledge of each property's systems to manage operations during team member absences. Complete all required logs and reports accurately and promptly. Do not undertake any task that poses a risk to health and safety without suitable training. Assist staff, occupiers, and visitors in the event of an emergency. Ensure compliance with all landlord obligations regarding health and safety and fire safety. Ensure contractors arriving on-site comply with contractor management and site health & safety procedures. Abide by all company rules, terms, and conditions at all times. Skills, Knowledge and Experience Excellent communication and interpersonal skills - confident, warm, and professional in all interactions Adaptability and resilience - able to adjust quickly to new environments and last minute changes Strong organisational skills - capable of managing changing schedules and maintaining accurate records IT literacy - confident in using Microsoft Outlook, visitor management software, and other site systems Proven customer service skills - ideally from hospitality, corporate, or reception backgrounds High level of reliability, punctuality, and personal accountability A proactive, helpful attitude and the ability to remain calm under pressure Working Hours - Up to 45hrs per week Salary - £31,000 Please see our Benefits Booklet for more information.
Jan 25, 2026
Full time
Purpose of the Role The main purpose of this role is to provide cover for all absences within the Reception Services Department, including pre-booked holidays, emergency sickness, and training cover requirements. You will be expected to maintain a professional presence across various front reception desks, supporting all personnel visiting and using the building-from daily visitors to permanent tenants. Delivering exceptional service and creating a lasting impression will be central to your role. As a member of the Cover Team, you will receive extensive training and gain exposure to a wide variety of buildings, teams, clients, service standards, opening hours, and occupiers. This will allow you to build deep insight and expertise across our portfolio, making you one of the most versatile and well-trained receptionists in the business. You must be flexible, dependable, and able to work independently across multiple sites in London Zones 1-4, often at short notice. Your rota will be issued weekly for known annual leave cover, but you may also be contacted on the same day to respond to emergency absences or location changes. Adaptability and flexibility are essential, as you will need to perform a wide range of duties across different properties with different requirements. Punctuality, adaptability, and personal accountability are highly valued, as the dynamic nature of the role requires consistency in presence at various locations to ensure seamless operations and a high standard of service. Training will be arranged ahead of new assignments, although in rare cases, you may be asked to support a reception desk where formal training has not yet taken place. This is a rewarding role, but it demands professionalism, resilience, and confidence in adjusting to varied buildings, stakeholders, and operational demands. Key Responsibilities Ensure the highest standards in presentation at all properties are maintained at all times; reception areas must be clean, tidy, welcoming, and to five-star audit standards. Work across various London locations on a changing rota, with different shift patterns between 07:00-19:00, not exceeding 45 hours per week. Maintain a very high standard of personal appearance. A courteous, professional, and helpful nature must be displayed at all times. Uniform (if provided) must be clean and presentable. Follow directions from your Reception Services Line Manager, Building Manager, Supervisor, or RFM. Adhere to all concierge processes, procedures, and property-specific standards of work. Build a professional working relationship with staff, tenants, and contractors; act as the first point of contact for all. Meet and greet all visitors at the reception desk and maintain accurate visitor records. Contact the relevant tenant before allowing visitors beyond reception, where required. Promptly assist and direct visitors to their destinations within the building. Answer telephones and on-site intercom systems in a professional manner. Maintain and update an accurate reception operations manual, covering all site and tenant-specific processes. Ensure the reception desk is never left unmanned during building opening hours. Deal with on-site queries efficiently and professionally; elevate to appropriate third parties where necessary, ensuring the enquirer is informed of next steps and timelines. Sign for deliveries, log all incoming items, and release only upon verified ID and tenant signature. Acquire working knowledge of each property's systems to manage operations during team member absences. Complete all required logs and reports accurately and promptly. Do not undertake any task that poses a risk to health and safety without suitable training. Assist staff, occupiers, and visitors in the event of an emergency. Ensure compliance with all landlord obligations regarding health and safety and fire safety. Ensure contractors arriving on-site comply with contractor management and site health & safety procedures. Abide by all company rules, terms, and conditions at all times. Skills, Knowledge and Experience Excellent communication and interpersonal skills - confident, warm, and professional in all interactions Adaptability and resilience - able to adjust quickly to new environments and last minute changes Strong organisational skills - capable of managing changing schedules and maintaining accurate records IT literacy - confident in using Microsoft Outlook, visitor management software, and other site systems Proven customer service skills - ideally from hospitality, corporate, or reception backgrounds High level of reliability, punctuality, and personal accountability A proactive, helpful attitude and the ability to remain calm under pressure Working Hours - Up to 45hrs per week Salary - £31,000 Please see our Benefits Booklet for more information.
A leading property management firm in Greater London is looking for a Front of House Manager to ensure high service standards. You will lead the reception team, manage service partners, and organize engaging events for tenants. The ideal candidate has management experience in the 5 customer service industry and possesses a friendly yet professional demeanor. You will ensure a welcoming environment and handle visitor inquiries effectively. Salary is competitive at £36,435.00 with comprehensive benefits.
Jan 14, 2026
Full time
A leading property management firm in Greater London is looking for a Front of House Manager to ensure high service standards. You will lead the reception team, manage service partners, and organize engaging events for tenants. The ideal candidate has management experience in the 5 customer service industry and possesses a friendly yet professional demeanor. You will ensure a welcoming environment and handle visitor inquiries effectively. Salary is competitive at £36,435.00 with comprehensive benefits.
Purpose of the Role Overall responsibility for the delivery and leadership of day to day operations on a flagship 279 unit BTR development in Ealing. Accountable for onsite lettings and property management teams to ensure the successful delivery of services to residents and the client. Responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience. You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner. From time to time, your role will also to be to support the Senior Portfolio Manager in other areas of the portfolio where required such as site visits to other assets, mentoring Residents Services Managers and helping to shape the future strategy for the portfolio. Key Responsibilities Staff Provide induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary Complete regular 121's with the RSM's and ensure they are also doing the same with their direct line reports Lead employees to meet and exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment Build a team within each asset and create a sense of synergy across the portfolio Leasing Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised Where required assist the RSM / Leasing Manager with the resident journey from enquiry through to move in Conduct regular market appraisals and provide the Leasing Manager / client with feedback regarding pricing strategy etc Commercial Ensure all purchasing levels are within authorised limits using nominated suppliers only Control all costs within budgeted responsibilities, maintaining records of all spend per property Ensure all invoicing for your properties is correct and all financial procedures are adhered to Review daily all outstanding payments and bad debtors report for your property Take the lead on bad debt cases, ensuring the Savills accounts team are kept updated and legal processes are instructed as required Establishing and delivering additional income streams where appropriate Analyse site expenditure and look for ways to gain cost savings where appropriate Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements Property Conduct weekly building checks within each asset and feedback issues to the RSM to rectify Maintain excellent working relationships with external contractors and suppliers Work with the Facilities Manager to agree PPM contracts for your development Being the lead within your cluster when it comes to legal action and insurance claims Liaising with FM on all external and grounds maintenance issues Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where required Meet regularly with the FM to discuss compliance measures within each property Schedule and carry out where applicable all statutory training with team In the event of any major incident or crisis be available to support team Customer Service Creating a best in class community through communication, events and innovations Coordinating social media activity in conjunction with in house marketing team Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria Ensure all of your team are providing excellent service to residents Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs Skills, Knowledge and Experience Proven ability to managing a residential development to exceptional standards Strong customer service ethic / background Experience in managing a team of at least 6 people Experience in managing expenditure against budget Understanding H&S compliance and complex building matters is a must Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Strong financial management skills ARLA - Desirable IOSH - Desirable Please see our Benefits Booklet for more information.
Jan 05, 2026
Full time
Purpose of the Role Overall responsibility for the delivery and leadership of day to day operations on a flagship 279 unit BTR development in Ealing. Accountable for onsite lettings and property management teams to ensure the successful delivery of services to residents and the client. Responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience. You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner. From time to time, your role will also to be to support the Senior Portfolio Manager in other areas of the portfolio where required such as site visits to other assets, mentoring Residents Services Managers and helping to shape the future strategy for the portfolio. Key Responsibilities Staff Provide induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary Complete regular 121's with the RSM's and ensure they are also doing the same with their direct line reports Lead employees to meet and exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment Build a team within each asset and create a sense of synergy across the portfolio Leasing Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised Where required assist the RSM / Leasing Manager with the resident journey from enquiry through to move in Conduct regular market appraisals and provide the Leasing Manager / client with feedback regarding pricing strategy etc Commercial Ensure all purchasing levels are within authorised limits using nominated suppliers only Control all costs within budgeted responsibilities, maintaining records of all spend per property Ensure all invoicing for your properties is correct and all financial procedures are adhered to Review daily all outstanding payments and bad debtors report for your property Take the lead on bad debt cases, ensuring the Savills accounts team are kept updated and legal processes are instructed as required Establishing and delivering additional income streams where appropriate Analyse site expenditure and look for ways to gain cost savings where appropriate Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements Property Conduct weekly building checks within each asset and feedback issues to the RSM to rectify Maintain excellent working relationships with external contractors and suppliers Work with the Facilities Manager to agree PPM contracts for your development Being the lead within your cluster when it comes to legal action and insurance claims Liaising with FM on all external and grounds maintenance issues Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where required Meet regularly with the FM to discuss compliance measures within each property Schedule and carry out where applicable all statutory training with team In the event of any major incident or crisis be available to support team Customer Service Creating a best in class community through communication, events and innovations Coordinating social media activity in conjunction with in house marketing team Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria Ensure all of your team are providing excellent service to residents Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs Skills, Knowledge and Experience Proven ability to managing a residential development to exceptional standards Strong customer service ethic / background Experience in managing a team of at least 6 people Experience in managing expenditure against budget Understanding H&S compliance and complex building matters is a must Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Strong financial management skills ARLA - Desirable IOSH - Desirable Please see our Benefits Booklet for more information.
A leading property management firm in Ealing seeks an experienced leader to oversee day-to-day operations of a major residential project. Responsibilities include managing onsite lettings, ensuring compliance with H&S standards, and leading a team of at least 6 staff members. The ideal candidate will possess strong financial management skills and a customer service background. This role offers the opportunity to create a premier resident experience while improving operational efficiency and profitability.
Jan 04, 2026
Full time
A leading property management firm in Ealing seeks an experienced leader to oversee day-to-day operations of a major residential project. Responsibilities include managing onsite lettings, ensuring compliance with H&S standards, and leading a team of at least 6 staff members. The ideal candidate will possess strong financial management skills and a customer service background. This role offers the opportunity to create a premier resident experience while improving operational efficiency and profitability.