Volkswagen Financial Services
Milton Keynes, Buckinghamshire
Full-time permanent role working 35 hours Based in Milton Keynes and offer hybrid working with at least 1 office day per week Closing date: Friday 4th July What's in it for you? Salary ranging from £41,567 - £51,959 depending on experience, Company Car scheme including electric vehicles, healthcare, discretionary bonus and 27 days holiday + bank holidays and so much more! As a BI Developer you will be in our Enterprise Data Engineering and BI team and, will play a key role in supporting company-wide initiatives related to Enterprise Data, Business Intelligence (BI), and reporting. You'll be designing BI solutions, as well as building, modifying, enhancing, and adapting existing data reports. You will also integrate new features or improvements to enhance business and reporting performance, ensuring that data is processed and presented accurately for analysis and achieves great business outcomes You will collaborate closely with colleagues in the Enterprise Data product team and Subject Matter Experts (SMEs) across our business understand business and data requirements and, deliver the necessary BI solutions Additionally, as a BI Developer, you will work with and support Data Engineers, Data Platform Engineers, Data Architects and other Data product Owner(s) You'll be optimising reports, improving data pipelines, and enhancing system performance for both analytical and operational purposes. This is a great opportunity for you to contribute to shaping the future of VWFS Data Architecture and Enterprise Data capabilities, including business reporting, data visualisation, Enterprise Data Governance, Master Data Management, and the implementation and growth of Data and Business Intelligence technologies Read on for more detail about what you could be doing: You'll work with the Enterprise Data and BI Product Owner, Scrum Master and the Data Product team to fulfil new BI requirements Assist the Enterprise Data & BI Team in maintaining the existing BI reporting portfolio Analyse new business requirements to inform solution design Design new Business Intelligence solutions, and modify, enhance, or adapt existing BI systems You'll provide third-level support services for investigating and resolving faults in BI systems Regularly update stakeholders and our change agents on progress of unresolved production faults, ensuring consistent communication for visibility and information. Document faults and their resolutions to prevent re-investigation of recurring incidents Create Technical Specifications and assist the Data Analyst and Business Analyst in developing Functional Specifications. Develop, maintain, and adhere to coding standards and best practices You'll support with planning, testing and implementation of updates and patches provided by vendors or executed by the team You will plan, prepare, and support execution of tests to verify that each unit or component behaves as expected when tested in isolation Support Integration and User Acceptance Testing (UAT) to ensure high-quality delivery of changes. Investigate defects identified during Development, Integration, and User Acceptance Testing, providing fixes within agreed response times Facilitate knowledge transfer to IT Service Delivery, IT Support, IT Development teams, and other stakeholders as needed Provide estimates for BI changes related to new requirements, production faults, routine maintenance, and minor changes You'll develop and maintain a good working relationship with stakeholders to ensure increased delivery for each department If this sounds like something you could do, here's how you can add value and bring your experience: You'll need to have experience of using Business Intelligence tools such as SAP Business Objects, Tableau, and other similar reporting platforms You have an understanding of ETL/ELT processes with experience in industry-standard tools like SAP Data Services and Informatica Knowledge and experience in Oracle SQL and PL/SQL will also be essential You're an experienced Developer with strong programming skills and you're willing to learn and adopt new technologies Competency in all aspects of the complete Data development life cycle Ability to translate functional requirements into effective technical solutions You have proven experience in fault resolution within defined service levels Utilised PL/SQL for writing stored procedures, functions, packages, and triggers You have previous experience in creating and maintaining a complex universe to support multiple levels of hierarchies for drill-down and drill-across reports Collaborated with a Database Administrator (DBA) to design aggregate tables and materialised views, improving query performance by reducing the result set size at the data provider level You have designed and developed complex reports using SAP Business Objects, incorporating parameter/formula fields, selection formulas, and grouping/sub-reports Performance tuning and enhanced universes using SQL queries Designed and developed dashboards and you're capable of producing high-quality technical design documentation You're skilled in dimensional data modelling, including Star Schema modelling, fact and dimensional table design, as well as physical and logical data modelling You have experience working closely with business teams to resolve production issues and design and develop small changes If you have experience in Financial Services, Automotive Finance or retail consumer finance (B2C) as well as, working in an agile environment, this would be a great advantage What else is on offer? We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us! A salary ranging from £41,567 - £51,959 subject to experience and working 35 hours per week. You'll also receive an excellent benefits package including tax efficient company car from day one, 2 additional vehicles for family members after 6 months, annual discretionary bonus and salary review, 27 days holiday with the option to purchase more, access to various health & wellbeing services, private medical insurance after 6 months as well as career progression, professional development and access to LinkedIn Learning. We also offer hybrid working and our colleagues work at least 1 day every week in our office in Milton Keynes office. Flexibility is expected and you can work in the office more if you'd prefer About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
Full-time permanent role working 35 hours Based in Milton Keynes and offer hybrid working with at least 1 office day per week Closing date: Friday 4th July What's in it for you? Salary ranging from £41,567 - £51,959 depending on experience, Company Car scheme including electric vehicles, healthcare, discretionary bonus and 27 days holiday + bank holidays and so much more! As a BI Developer you will be in our Enterprise Data Engineering and BI team and, will play a key role in supporting company-wide initiatives related to Enterprise Data, Business Intelligence (BI), and reporting. You'll be designing BI solutions, as well as building, modifying, enhancing, and adapting existing data reports. You will also integrate new features or improvements to enhance business and reporting performance, ensuring that data is processed and presented accurately for analysis and achieves great business outcomes You will collaborate closely with colleagues in the Enterprise Data product team and Subject Matter Experts (SMEs) across our business understand business and data requirements and, deliver the necessary BI solutions Additionally, as a BI Developer, you will work with and support Data Engineers, Data Platform Engineers, Data Architects and other Data product Owner(s) You'll be optimising reports, improving data pipelines, and enhancing system performance for both analytical and operational purposes. This is a great opportunity for you to contribute to shaping the future of VWFS Data Architecture and Enterprise Data capabilities, including business reporting, data visualisation, Enterprise Data Governance, Master Data Management, and the implementation and growth of Data and Business Intelligence technologies Read on for more detail about what you could be doing: You'll work with the Enterprise Data and BI Product Owner, Scrum Master and the Data Product team to fulfil new BI requirements Assist the Enterprise Data & BI Team in maintaining the existing BI reporting portfolio Analyse new business requirements to inform solution design Design new Business Intelligence solutions, and modify, enhance, or adapt existing BI systems You'll provide third-level support services for investigating and resolving faults in BI systems Regularly update stakeholders and our change agents on progress of unresolved production faults, ensuring consistent communication for visibility and information. Document faults and their resolutions to prevent re-investigation of recurring incidents Create Technical Specifications and assist the Data Analyst and Business Analyst in developing Functional Specifications. Develop, maintain, and adhere to coding standards and best practices You'll support with planning, testing and implementation of updates and patches provided by vendors or executed by the team You will plan, prepare, and support execution of tests to verify that each unit or component behaves as expected when tested in isolation Support Integration and User Acceptance Testing (UAT) to ensure high-quality delivery of changes. Investigate defects identified during Development, Integration, and User Acceptance Testing, providing fixes within agreed response times Facilitate knowledge transfer to IT Service Delivery, IT Support, IT Development teams, and other stakeholders as needed Provide estimates for BI changes related to new requirements, production faults, routine maintenance, and minor changes You'll develop and maintain a good working relationship with stakeholders to ensure increased delivery for each department If this sounds like something you could do, here's how you can add value and bring your experience: You'll need to have experience of using Business Intelligence tools such as SAP Business Objects, Tableau, and other similar reporting platforms You have an understanding of ETL/ELT processes with experience in industry-standard tools like SAP Data Services and Informatica Knowledge and experience in Oracle SQL and PL/SQL will also be essential You're an experienced Developer with strong programming skills and you're willing to learn and adopt new technologies Competency in all aspects of the complete Data development life cycle Ability to translate functional requirements into effective technical solutions You have proven experience in fault resolution within defined service levels Utilised PL/SQL for writing stored procedures, functions, packages, and triggers You have previous experience in creating and maintaining a complex universe to support multiple levels of hierarchies for drill-down and drill-across reports Collaborated with a Database Administrator (DBA) to design aggregate tables and materialised views, improving query performance by reducing the result set size at the data provider level You have designed and developed complex reports using SAP Business Objects, incorporating parameter/formula fields, selection formulas, and grouping/sub-reports Performance tuning and enhanced universes using SQL queries Designed and developed dashboards and you're capable of producing high-quality technical design documentation You're skilled in dimensional data modelling, including Star Schema modelling, fact and dimensional table design, as well as physical and logical data modelling You have experience working closely with business teams to resolve production issues and design and develop small changes If you have experience in Financial Services, Automotive Finance or retail consumer finance (B2C) as well as, working in an agile environment, this would be a great advantage What else is on offer? We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us! A salary ranging from £41,567 - £51,959 subject to experience and working 35 hours per week. You'll also receive an excellent benefits package including tax efficient company car from day one, 2 additional vehicles for family members after 6 months, annual discretionary bonus and salary review, 27 days holiday with the option to purchase more, access to various health & wellbeing services, private medical insurance after 6 months as well as career progression, professional development and access to LinkedIn Learning. We also offer hybrid working and our colleagues work at least 1 day every week in our office in Milton Keynes office. Flexibility is expected and you can work in the office more if you'd prefer About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
Volkswagen Financial Services
Milton Keynes, Buckinghamshire
Customer Experience (CX) Manager Location: Milton Keynes Salary from £56,816 depending on skills and experience Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 4th July 2025 About the Role: Are you passionate about creating and delivering exceptional customer experiences? Do you thrive in a fast-past environment where innovation and collaboration are key? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Manager to join the team. Reporting to the General Manager - Customer Experience, you'll support the identification, development and delivery of new Customer Experience (CX) initiatives, digital journeys, and enhancements to meet customer needs and business requirements. Who We're Looking For: You will have proven experience of defining the 'what' during the product and proposition process and enjoy working collaboratively across multiple teams sharing your expert knowledge and insights. This isn't just a job; it is a chance to make an impact, develop your skills and enjoy being part of a fast-paced team. Your Impactful Contributions: CX Roadmap Ownership: Drive the CX roadmap from inception to completion on smaller scale CX topics, ensuring smooth delivery on time and within budget. Innovation and Improvement: Identify and implement new CX initiatives and opportunities for innovation using test & learn and A/B scenario testing. Data-Driven Decisions: Utilise data to drive decisions, define data management solutions, and manage customer communications and touchpoints. Voice of the Customer: Act as the customer advocate, resolving blockers, understanding requirements, and supporting the prioritisation of the backlog. Stakeholder Collaboration: Work closely with stakeholders across the business and Volkswagen Group to ensure alignment with strategic objectives and smooth implementation of CX initiatives. Research and Feedback: Identify customer feedback and research opportunities, challenge old ways of thinking, and encourage innovative approaches to optimise customer experience. Analytics and Reporting: Monitor analytics, establish customer feedback loops, and provide regular updates on CX change projects to key stakeholders. Supplier Management: Engage and manage suppliers, ensuring budgets are controlled and deliverables are met within approved limits. Qualifications and Experience: Demonstrated working knowledge of the automotive and financial sectors. Significant experience within a digital and commercial environment. Good understanding of commercial design, market sizing, and cost implications. Proven ability to make business-critical decisions and present effectively at all levels. Strong interpersonal and relationship skills with the ability to influence key stakeholders. Excellent team player with a strategic and commercial mindset Customer-focused with a continuous drive to deliver exceptional customer value Highly motivated self-starter with strong analytical and communication skills. Life at VWFS: We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career. About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
Customer Experience (CX) Manager Location: Milton Keynes Salary from £56,816 depending on skills and experience Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 4th July 2025 About the Role: Are you passionate about creating and delivering exceptional customer experiences? Do you thrive in a fast-past environment where innovation and collaboration are key? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Manager to join the team. Reporting to the General Manager - Customer Experience, you'll support the identification, development and delivery of new Customer Experience (CX) initiatives, digital journeys, and enhancements to meet customer needs and business requirements. Who We're Looking For: You will have proven experience of defining the 'what' during the product and proposition process and enjoy working collaboratively across multiple teams sharing your expert knowledge and insights. This isn't just a job; it is a chance to make an impact, develop your skills and enjoy being part of a fast-paced team. Your Impactful Contributions: CX Roadmap Ownership: Drive the CX roadmap from inception to completion on smaller scale CX topics, ensuring smooth delivery on time and within budget. Innovation and Improvement: Identify and implement new CX initiatives and opportunities for innovation using test & learn and A/B scenario testing. Data-Driven Decisions: Utilise data to drive decisions, define data management solutions, and manage customer communications and touchpoints. Voice of the Customer: Act as the customer advocate, resolving blockers, understanding requirements, and supporting the prioritisation of the backlog. Stakeholder Collaboration: Work closely with stakeholders across the business and Volkswagen Group to ensure alignment with strategic objectives and smooth implementation of CX initiatives. Research and Feedback: Identify customer feedback and research opportunities, challenge old ways of thinking, and encourage innovative approaches to optimise customer experience. Analytics and Reporting: Monitor analytics, establish customer feedback loops, and provide regular updates on CX change projects to key stakeholders. Supplier Management: Engage and manage suppliers, ensuring budgets are controlled and deliverables are met within approved limits. Qualifications and Experience: Demonstrated working knowledge of the automotive and financial sectors. Significant experience within a digital and commercial environment. Good understanding of commercial design, market sizing, and cost implications. Proven ability to make business-critical decisions and present effectively at all levels. Strong interpersonal and relationship skills with the ability to influence key stakeholders. Excellent team player with a strategic and commercial mindset Customer-focused with a continuous drive to deliver exceptional customer value Highly motivated self-starter with strong analytical and communication skills. Life at VWFS: We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career. About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.