Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures Liaise with other key parties including third party suppliers and other Maersk offices around the world Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines Produce internal and external reports and statistics as required including client KPI reporting Monitor the performance of third party suppliers with the aim of identifying areas for improvement Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process Attend client/other meetings as required Participate in Supply Chain Management project teams Work on other ad hoc tasks and projects as requested We are looking for Passion for customer satisfaction and service excellence Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices Expertise with Microsoft applications: Word, Excel, Outlook Good telephone manner and strong Customer Service mind set and approach Outstanding attention to detail What we offer: 25 days annual leave with the option to buy or sell 5 days. Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home) Annual bonus and pension scheme Family-friendly benefits and retailer discounts through our benefits partner. Access to our Employee Assistance Program with free access to mental and financial health tools. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . GBFXS10 - Felixstowe - 10 Haven Exchange Business Park, Suffolk, UK
Mar 29, 2026
Full time
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures Liaise with other key parties including third party suppliers and other Maersk offices around the world Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines Produce internal and external reports and statistics as required including client KPI reporting Monitor the performance of third party suppliers with the aim of identifying areas for improvement Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process Attend client/other meetings as required Participate in Supply Chain Management project teams Work on other ad hoc tasks and projects as requested We are looking for Passion for customer satisfaction and service excellence Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices Expertise with Microsoft applications: Word, Excel, Outlook Good telephone manner and strong Customer Service mind set and approach Outstanding attention to detail What we offer: 25 days annual leave with the option to buy or sell 5 days. Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home) Annual bonus and pension scheme Family-friendly benefits and retailer discounts through our benefits partner. Access to our Employee Assistance Program with free access to mental and financial health tools. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . GBFXS10 - Felixstowe - 10 Haven Exchange Business Park, Suffolk, UK
A global logistics provider is seeking a Customer Experience Manager in the United Kingdom. The ideal candidate will lead teams to ensure exceptional customer experience while driving growth and profitability. Responsibilities include developing customer-centric strategies and managing cross-functional initiatives. Candidates should demonstrate strong leadership skills, knowledge in supply chain management, and a commitment to customer satisfaction. Join a diverse team and make a significant impact on global trade logistics.
Mar 29, 2026
Full time
A global logistics provider is seeking a Customer Experience Manager in the United Kingdom. The ideal candidate will lead teams to ensure exceptional customer experience while driving growth and profitability. Responsibilities include developing customer-centric strategies and managing cross-functional initiatives. Candidates should demonstrate strong leadership skills, knowledge in supply chain management, and a commitment to customer satisfaction. Join a diverse team and make a significant impact on global trade logistics.
A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. The position supports growth plans and satisfaction across vertical portfolios. The company is committed to diversity and creating an inclusive workplace.
Mar 28, 2026
Full time
A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. The position supports growth plans and satisfaction across vertical portfolios. The company is committed to diversity and creating an inclusive workplace.
Customs Process Administrator - Night Shift Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Mar 27, 2026
Full time
Customs Process Administrator - Night Shift Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers, society and for each other. Key Responsibilities Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Lead, direct and coach CX team leaders, ensuring teams are coached and supported for development. Ensure CX teams are trained in accordance with global standards and have in-depth understanding of customer specific SOPs. Build teams with strong knowledge of local products and services for timely and cost efficient maximization of customer value across all 'By Maersk' models. Up and cross sell to all customers and their supply chain partners in accordance with global policy. Actively monitor and manage volume trajectory to support business planning (ROFO) and expedite new and additional business conversion. Maintain customer satisfaction across vertical portfolios, retention and growth of local booster accounts, and execute growth plans such as up and cross selling and fast tracking mobilizations. Forecast vertical portfolio volume for resource planning and develop new opportunities and product growth. We are looking for Ability to lead large teams with diverse customer portfolios. Strong customer experience / order management leadership with a customer led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Broad knowledge of supply chain strategy and execution in a global business environment. Ability to lead, coach and motivate teams toward a shared vision with clear goals. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes. Legal and Inclusion Statement Maersk is a diverse and inclusive workplace. We are committed to a culture of belonging and are an equal opportunities employer, welcoming applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, disability, veteran status or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation during the application and hiring process, please contact us by emailing .
Mar 15, 2026
Full time
What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers, society and for each other. Key Responsibilities Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Lead, direct and coach CX team leaders, ensuring teams are coached and supported for development. Ensure CX teams are trained in accordance with global standards and have in-depth understanding of customer specific SOPs. Build teams with strong knowledge of local products and services for timely and cost efficient maximization of customer value across all 'By Maersk' models. Up and cross sell to all customers and their supply chain partners in accordance with global policy. Actively monitor and manage volume trajectory to support business planning (ROFO) and expedite new and additional business conversion. Maintain customer satisfaction across vertical portfolios, retention and growth of local booster accounts, and execute growth plans such as up and cross selling and fast tracking mobilizations. Forecast vertical portfolio volume for resource planning and develop new opportunities and product growth. We are looking for Ability to lead large teams with diverse customer portfolios. Strong customer experience / order management leadership with a customer led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Broad knowledge of supply chain strategy and execution in a global business environment. Ability to lead, coach and motivate teams toward a shared vision with clear goals. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes. Legal and Inclusion Statement Maersk is a diverse and inclusive workplace. We are committed to a culture of belonging and are an equal opportunities employer, welcoming applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, disability, veteran status or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation during the application and hiring process, please contact us by emailing .
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Mar 14, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
A global logistics leader is seeking a Customer Experience Manager to drive customer-centric initiatives and ensure seamless interactions in a diverse operational landscape. The role involves team leadership, development of business continuity plans, and enhancing customer satisfaction across portfolios. Ideal candidates possess strong leadership qualities, a comprehensive understanding of supply chain strategy, and proven experience in customer relationship management. This position is based in the East Midlands, UK.
Mar 10, 2026
Full time
A global logistics leader is seeking a Customer Experience Manager to drive customer-centric initiatives and ensure seamless interactions in a diverse operational landscape. The role involves team leadership, development of business continuity plans, and enhancing customer satisfaction across portfolios. Ideal candidates possess strong leadership qualities, a comprehensive understanding of supply chain strategy, and proven experience in customer relationship management. This position is based in the East Midlands, UK.
As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio. Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization. Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development. Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs. Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models. Deliver on Integrated CX growth and profitability plans. Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy. Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion. Accountable for/ Consulted about Customer satisfaction across Vertical portfolios. Retention and growth of local Booster accounts. Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning). New opportunities and product growth. We are looking for: Ability to lead large teams with diverse customer portfolios. Lead in customer experience / order management with customer-led mindset. Establishing senior business relationships with customers and their supply chain partners. Broad knowledge of supply chain strategy and execution in global business environment. Ability to lead coach and motivate teams towards a shared vision with clear goals. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Mar 09, 2026
Full time
As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio. Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization. Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development. Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs. Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models. Deliver on Integrated CX growth and profitability plans. Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy. Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion. Accountable for/ Consulted about Customer satisfaction across Vertical portfolios. Retention and growth of local Booster accounts. Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning). New opportunities and product growth. We are looking for: Ability to lead large teams with diverse customer portfolios. Lead in customer experience / order management with customer-led mindset. Establishing senior business relationships with customers and their supply chain partners. Broad knowledge of supply chain strategy and execution in global business environment. Ability to lead coach and motivate teams towards a shared vision with clear goals. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .