The Virtual Recruiter

Customer Service Advisor Join a Growing Fintech Team! Customer Service Advisor Remote Full time £26,500 £27,500 Location: Home-based (UK) Salary: £26,500 £27,500 dependent on experience Benefits 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries. They partner with some of the UK s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you ll do Be the first point of contact for partners and customers via email, phone, and IM Build and strengthen relationships with our retail partners Help partners maximise use of our platform to drive business growth Ensure smooth daily payments to retailers in line with SLAs Manage retailer onboarding (full training provided) Handle complaints with professionalism and care Ensure retailers follow processes and procedures Support with FCA compliance (training provided) Provide ad hoc reporting and insights as needed What they re looking for A natural relationship builder who enjoys working with people Highly organised, able to prioritise, and thrives under pressure Strong communication skills written, verbal, and presentation Confident problem-solver with attention to detail Resilient, proactive, and able to manage your own workload Experience in customer service, operations, or fintech/finance (preferred but not essential) Why join Work from home with a supportive and collaborative team Be part of a fast-growing fintech business with exciting expansion plans Full training and development opportunities Make a real impact in a company where agility and innovation come first Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.

Part Time Administrator / Admin Salary: £25,500 pro rata per annum Location: Stroud Hours of work: 22.5 hours per week, Monday - Wednesday. Hours could increase over time for the right person. About Our Client Our client is a friendly and busy family run firm of electricians based in Stroud, providing expert electrical advice and services in the southwest since 2009. They are looking for a part time Administrator to join their team, who can be the glue to keep them organised! Responsibilities: Providing day to day administration to the wider team Answering the telephone and dealing general queries Inputting and filing supplier invoices Managing incoming and outgoing post Sending staffing hours to Accountant Filing wage slips Checking supplier statements Managing annual leave and absence records Organising work events Manage and order uniform stock Coordinate staff training Data input What they are looking for: Administration experience would be an advantage Strong customer service skills Working knowledge of Xero, Outlook, Word and Excel Good time management skills A team player

Be the technical backbone behind exceptional client onboarding. Role: Technical Implementation Specialist Location: Remote with some travel required Salary: £35,000 £38,000 Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working: Work from home; Supportive team with a positive culture; Exciting growing company About the Company Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none. Job Overview Reporting to the CTO, the role holder will be responsible for delivering a seamless onboarding experience for new SaaS tenants. This role combines technical configuration, branding setup, and client support to ensure each tenant is successfully integrated into our client s platform. You will work closely with internal teams and clients to configure environments, validate requirements, and provide guidance during the initial implementation phase. The Role: Produce and maintain tenant configuration files, ensuring secure management of technical secret sets. Use internal tooling to create and manage custom email templates using MJML, supporting client-specific branding needs. Collaborate with internal development teams to deliver tenant styling and branding in line with client requirements. Test and validate demo and production tenants to confirm they meet agreed specifications and quality standards. Provide hands-on support to clients during the initial onboarding phase, ensuring a smooth and successful implementation experience. Maintain clear documentation of configuration processes and contribute to continuous improvement of onboarding workflows. The Person: Strong technical aptitude with experience in configuration management and basic familiarity with AWS services. Excellent attention to detail and ability to validate complex setups against client requirements. Skilled in stakeholder communication, with the ability to liaise effectively between clients and internal development teams. Comfortable working with templating languages (e.g. MJML) and internal tooling to deliver configured solutions. Highly organised, capable of managing multiple onboarding projects simultaneously while maintaining quality and timelines. A proactive problem-solver who can troubleshoot issues during onboarding and escalate effectively when needed. Positive, client-focused attitude with a commitment to delivering exceptional onboarding experiences.

Be the bridge between clients, product, and delivery in a fast-growing fintech Where client onboarding meets product excellence. Role: Client Onboarding Coordinator Location: Remote with some travel required Salary: £45,000 £50,000 Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company About the Company Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none. Job Overview Reporting to the Head of Product, the role holder will be responsible for managing the end-to-end onboarding process for new clients, ensuring smooth delivery and alignment with product development goals. This role combines client-facing communication, project management, and agile support to coordinate onboarding projects, maintain product backlogs, and validate feature rollouts. Acting as the central point of contact, you will work closely with clients, the Head of Product, and development teams to deliver successful implementations and contribute to long-term roadmap planning. The Role: Liaise directly with new clients to collect onboarding prerequisites, clarify requirements, and set expectations on delivery timelines and dependencies. Plan and manage onboarding projects end-to-end, including defining scope, milestones, and success criteria, building project plans, tracking progress, and managing risks and issues. Facilitate and record agile ceremonies such as sprint planning, stand-ups, and retrospectives, embedding best practices to support predictable delivery. Write clear and detailed feature and bug tickets, managing the product backlog in collaboration with the Head of Product and linking tickets to roadmap outcomes. Assist in scoping new features and contribute to development roadmaps, translating client needs into well-defined requirements and acceptance criteria. Prepare and manage onboarding documentation, including status reports, timelines, and runbooks, and keep stakeholders informed with consistent communication. Undertake research projects to inform long-term product strategy and roadmap planning, synthesizing insights into actionable recommendations. The Person: Proven experience managing client onboarding projects from initiation to completion, including planning, scheduling, stakeholder communication, and delivery tracking. Highly organised and able to define scope, set milestones and manage dependencies. Strong communication skills to clearly and confidently liaise with clients and internal teams, setting realistic expectations, documenting decisions, and ensuring transparent progress reporting. Fluent in agile ways of working and are comfortable facilitating ceremonies and using tools such as Jira and Confluence to maintain momentum and visibility. Experience in writing precise and testable user stories, acceptance criteria and bug reports. They are proactive, resilient, and detail-oriented, taking ownership to create clarity, drive outcomes, and continuously improve processes and client experience. If this sounds like the perfect role for you, then apply today with an up-to-date CV.