Location: Canary Wharf, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Service Delivery Manager (SDM) will take overall responsibility for all Support & Project Services on multiple client accounts. Being the first point of contact for the client, the SDM will work closely with the client to ensure total customer satisfaction. The SDM will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account. What you'll be doing as our Service Delivery Manager (SDM) Act as primary interface between Onnec and the client relating to all operational and financial matters Overall responsibility for the financial and operational performance of contracts Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client To compile (and continuously develop) monthly reports on status of all activities on client sites To compile (and continuously develop) detailed reports on achievement of SLA's. To ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered Co-ordination of both internal and client meetings To ensure projects are allocated proportionally across the team To maintain awareness of all in-flight projects, ensuring any risks are identified early, managing escalations in a timely manner where appropriate To coordinate post-project reviews for large or key projects to capture successes, challenges and lessons learned, for reporting and future projects Overall responsibility for the implementation and maintenance of the Onnec and the clients Health & Safety Policies across the campuses Overall responsibility for the implementation and maintenance of the Onnec and the Client's Quality Assurance Policies across the campuses Overall responsibility for all deliverables (including documentation) conforming to the Onnec and the Client's Quality Management System To continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec and the Client To act as line manager for all Onnec employees allocated Overall accountability for all actions of the Onnec project and wider site teams Overall responsibility for the motivation and development of allocated employees Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc. Act as mentor to allocated employees to develop knowledge and experience Manage the Supply Chain for all materials to ensure all services are delivered within agreed timescales. To encourage and maintain a professional working environment with the Onnec teams To identify areas for development of new revenue opportunities within the department What we're looking for in our Service Delivery Manager (SDM) Extensive experience of Telecommunications Infrastructure Cabling Extensive experience of BAU Support in Office and / or Data Centre Environments Supervisory / Management experience in Office and / or Data Centre Support Experience of Service Measurement in an ITIL Environment Experience of Financial and Operational Report Writing and Analysis Proven ability to motivate and develop a team Experience of delivering a service to contractual requirements Experience of managing projects throughout the project lifecycle Experience of working in banking, or other similarly regulated industry environment Preferred but not Essential ITIL Prince 2 BICSi Experience of working with Audio/Visual technologies and deployments If you feel you have the required skills and experience, click apply now to be considered as our Service Delivery Manager (SDM)- we'd love to hear from you!
Jan 04, 2026
Full time
Location: Canary Wharf, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Service Delivery Manager (SDM) will take overall responsibility for all Support & Project Services on multiple client accounts. Being the first point of contact for the client, the SDM will work closely with the client to ensure total customer satisfaction. The SDM will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account. What you'll be doing as our Service Delivery Manager (SDM) Act as primary interface between Onnec and the client relating to all operational and financial matters Overall responsibility for the financial and operational performance of contracts Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client To compile (and continuously develop) monthly reports on status of all activities on client sites To compile (and continuously develop) detailed reports on achievement of SLA's. To ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered Co-ordination of both internal and client meetings To ensure projects are allocated proportionally across the team To maintain awareness of all in-flight projects, ensuring any risks are identified early, managing escalations in a timely manner where appropriate To coordinate post-project reviews for large or key projects to capture successes, challenges and lessons learned, for reporting and future projects Overall responsibility for the implementation and maintenance of the Onnec and the clients Health & Safety Policies across the campuses Overall responsibility for the implementation and maintenance of the Onnec and the Client's Quality Assurance Policies across the campuses Overall responsibility for all deliverables (including documentation) conforming to the Onnec and the Client's Quality Management System To continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec and the Client To act as line manager for all Onnec employees allocated Overall accountability for all actions of the Onnec project and wider site teams Overall responsibility for the motivation and development of allocated employees Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc. Act as mentor to allocated employees to develop knowledge and experience Manage the Supply Chain for all materials to ensure all services are delivered within agreed timescales. To encourage and maintain a professional working environment with the Onnec teams To identify areas for development of new revenue opportunities within the department What we're looking for in our Service Delivery Manager (SDM) Extensive experience of Telecommunications Infrastructure Cabling Extensive experience of BAU Support in Office and / or Data Centre Environments Supervisory / Management experience in Office and / or Data Centre Support Experience of Service Measurement in an ITIL Environment Experience of Financial and Operational Report Writing and Analysis Proven ability to motivate and develop a team Experience of delivering a service to contractual requirements Experience of managing projects throughout the project lifecycle Experience of working in banking, or other similarly regulated industry environment Preferred but not Essential ITIL Prince 2 BICSi Experience of working with Audio/Visual technologies and deployments If you feel you have the required skills and experience, click apply now to be considered as our Service Delivery Manager (SDM)- we'd love to hear from you!
Onnec Group are a leading independent technology partner and global integrator, with over 30 years of experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. At Onnec, we provide IT and infrastructure service solutions to some of the world's leading financial and technology companies, operating across office and data centre environments. We're seeking experienced sales professionals with a strong understanding of the Data Centre and Structured Cabling services that Onnec provide. In this pivotal role, you will: Target end-users in key sectors locally and globally Promote Onnec's brand and comprehensive portfolio of solutions Secure new clients and drive business growth You will have access to robust marketing support and a team of technical subject matter experts to help you succeed. As a Senior Business Manager, your mission is to ensure clients benefit from Onnec's full range of infrastructure services. You will also play a critical role in shaping a world-class global sales force - hiring, training, mentoring, and retaining top talent. What you'll be doing as our Senior Business Manager: Account Management Managing and sustaining accounts and maximising revenues. Being accountable for and managing quarterly account planning / strategy and pipeline. Involved in commercial decisions that impact the revenue streams of those accounts. Liaising with marketing to manage integrated campaign execution. Identifying market trends to grow incremental revenue / opportunities. Dealing with all aspects of the accounts you are responsible for, plus account support for your team as and when needed. Achieving sales targets and motivating your team to achieve these targets. Attending client meetings where necessary. Maintaining and expanding relationships with existing clients. Manage the process from initial opportunity to ensuring successful service delivery. Attend and contribute to sales meetings, training courses and presentations. Business Development Uncover new business opportunities in a pro active and innovative manner. To achieve the annual set targets as agreed with the Sales Director. To ensure all the clients within your responsibility are kept up to date with the products and services being offered by Onnec. To build personal and company relationships with all the clients within your responsibility. Own and communicate Account Development for our key / target clients. To ensure that all pricing, proposals and tender documentation is returned in a professional and timely manner as requested by the clients is within your responsibility. To feedback client information to Onnec. To monitor that the service levels bring provided by Onnec are in accordance with client's expectations and to elevate accordingly. Identify and develop a strong web of influence of all relevant stakeholders. To maintain relationships with external suppliers, on pre sales commercial issues. Own the end to end sales process through the lifecycle of sales project i.e. Request for Proposal (RFP). New Business Responsibility To introduce, if necessary other internal Onnec staff at the appropriate time within the development of an account or a specific new business deal. To identify tangible opportunities for growth, service, geography, location and site. To ensure the account is being serviced by Onnec to the highest level of quality. Develop an action plan of sales / business activities to help convert business opportunities. To ensure the new business deal is moving towards a positive conclusion in Onnec favour. Communicate the potential client opportunities proactively with relevant Onnec stakeholders. What we're looking for in our Senior Business Manager: Experience selling IT & Infrastructure and/or data centre solutions to end users is essential. Understanding of the IT infrastructure industry and its various elements is essential. Proven experience in a senior (global or regional) sales leadership role, driving growth and expansion initiatives. Proven experience leading a team demonstrating the ability to motivate and inspire teams. Strong business and commercial acumen. RFP process (Sales Processes). Familiarity in utilising Sales Database - CRM. People centred person who enjoys interacting with lots of different stakeholders. Results orientated. Self motivated and able to work in a team. Computer literate - use of Microsoft products (Word & Excel). Excellent inter personal skills Work well under pressure. Enthusiastic and dynamic personality. If you feel you have the required skills and experience, click apply now to be considered as our Senior Business Manager - we'd love to hear from you!
Jan 01, 2026
Full time
Onnec Group are a leading independent technology partner and global integrator, with over 30 years of experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. At Onnec, we provide IT and infrastructure service solutions to some of the world's leading financial and technology companies, operating across office and data centre environments. We're seeking experienced sales professionals with a strong understanding of the Data Centre and Structured Cabling services that Onnec provide. In this pivotal role, you will: Target end-users in key sectors locally and globally Promote Onnec's brand and comprehensive portfolio of solutions Secure new clients and drive business growth You will have access to robust marketing support and a team of technical subject matter experts to help you succeed. As a Senior Business Manager, your mission is to ensure clients benefit from Onnec's full range of infrastructure services. You will also play a critical role in shaping a world-class global sales force - hiring, training, mentoring, and retaining top talent. What you'll be doing as our Senior Business Manager: Account Management Managing and sustaining accounts and maximising revenues. Being accountable for and managing quarterly account planning / strategy and pipeline. Involved in commercial decisions that impact the revenue streams of those accounts. Liaising with marketing to manage integrated campaign execution. Identifying market trends to grow incremental revenue / opportunities. Dealing with all aspects of the accounts you are responsible for, plus account support for your team as and when needed. Achieving sales targets and motivating your team to achieve these targets. Attending client meetings where necessary. Maintaining and expanding relationships with existing clients. Manage the process from initial opportunity to ensuring successful service delivery. Attend and contribute to sales meetings, training courses and presentations. Business Development Uncover new business opportunities in a pro active and innovative manner. To achieve the annual set targets as agreed with the Sales Director. To ensure all the clients within your responsibility are kept up to date with the products and services being offered by Onnec. To build personal and company relationships with all the clients within your responsibility. Own and communicate Account Development for our key / target clients. To ensure that all pricing, proposals and tender documentation is returned in a professional and timely manner as requested by the clients is within your responsibility. To feedback client information to Onnec. To monitor that the service levels bring provided by Onnec are in accordance with client's expectations and to elevate accordingly. Identify and develop a strong web of influence of all relevant stakeholders. To maintain relationships with external suppliers, on pre sales commercial issues. Own the end to end sales process through the lifecycle of sales project i.e. Request for Proposal (RFP). New Business Responsibility To introduce, if necessary other internal Onnec staff at the appropriate time within the development of an account or a specific new business deal. To identify tangible opportunities for growth, service, geography, location and site. To ensure the account is being serviced by Onnec to the highest level of quality. Develop an action plan of sales / business activities to help convert business opportunities. To ensure the new business deal is moving towards a positive conclusion in Onnec favour. Communicate the potential client opportunities proactively with relevant Onnec stakeholders. What we're looking for in our Senior Business Manager: Experience selling IT & Infrastructure and/or data centre solutions to end users is essential. Understanding of the IT infrastructure industry and its various elements is essential. Proven experience in a senior (global or regional) sales leadership role, driving growth and expansion initiatives. Proven experience leading a team demonstrating the ability to motivate and inspire teams. Strong business and commercial acumen. RFP process (Sales Processes). Familiarity in utilising Sales Database - CRM. People centred person who enjoys interacting with lots of different stakeholders. Results orientated. Self motivated and able to work in a team. Computer literate - use of Microsoft products (Word & Excel). Excellent inter personal skills Work well under pressure. Enthusiastic and dynamic personality. If you feel you have the required skills and experience, click apply now to be considered as our Senior Business Manager - we'd love to hear from you!
A leading technology firm is seeking a Senior Business Manager to drive sales growth in the Data Centre and Structured Cabling sectors. Responsibilities include managing key accounts, promoting the company's solutions, and developing new business opportunities. Applicants should have experience in IT and infrastructure sales, strong business acumen, and the ability to lead and motivate teams. This role offers a chance to impact the company's global sales efforts significantly.
Jan 01, 2026
Full time
A leading technology firm is seeking a Senior Business Manager to drive sales growth in the Data Centre and Structured Cabling sectors. Responsibilities include managing key accounts, promoting the company's solutions, and developing new business opportunities. Applicants should have experience in IT and infrastructure sales, strong business acumen, and the ability to lead and motivate teams. This role offers a chance to impact the company's global sales efforts significantly.