Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities: Understand our client's technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management , or a similar role in the technology sector, preferably in blockchain or fintech industries. Fluent in English withexcellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. Strong analytical and problem-solving skills. Familiarity with CRM software (Kiln uses Hubspot). An understanding of blockchain technology and its application in different use cases. Ability to work independently in a fast-paced and evolving environment. Genuine interest in Web3 , blockchain, cryptocurrency, and smart contracts Check our Tech Blog and Open-Source Contribution Nice-to-have: Additional language skills (in particular,any country from EMEA). Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers) Data analytics skills (Excel, Python, etc) Experience in a fast-growing, early-stage company. Relationships in the region with relevant businesses. Experience working in the Web3/crypto/blockchain industry. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx, Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary Flexible holiday Flexible remote working Choose your IT equipment Internet connection paid up to €50/month Significant personal development and tech conf budget Your interview process: Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
Jul 17, 2025
Full time
Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities: Understand our client's technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management , or a similar role in the technology sector, preferably in blockchain or fintech industries. Fluent in English withexcellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. Strong analytical and problem-solving skills. Familiarity with CRM software (Kiln uses Hubspot). An understanding of blockchain technology and its application in different use cases. Ability to work independently in a fast-paced and evolving environment. Genuine interest in Web3 , blockchain, cryptocurrency, and smart contracts Check our Tech Blog and Open-Source Contribution Nice-to-have: Additional language skills (in particular,any country from EMEA). Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers) Data analytics skills (Excel, Python, etc) Experience in a fast-growing, early-stage company. Relationships in the region with relevant businesses. Experience working in the Web3/crypto/blockchain industry. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx, Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary Flexible holiday Flexible remote working Choose your IT equipment Internet connection paid up to €50/month Significant personal development and tech conf budget Your interview process: Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
Full time - Paris or remote - 90/100k€ + equity As a Senior Site Reliability Engineer / DevOps at Kiln, you will join our Infrastructure Team, composed of 10 Engineers, to build the future of our Validator product and deploy new blockchain protocols. You will report to our Head of Infrastructure, and collaborate with both the Product and Software Development teams to provide internal tools and services and contribute to the continuous improvement of Kiln's Infrastructure-as-Code. Responsibilities: Deploying new blockchain protocols in accordance with the Product team. Architect, deploy and maintain our multi-cloud infrastructure. Ensure that our services communicate with each other seamlessly, have minimal downtime, and recover quickly. Make sure we respect any software security norms (Kiln is a SOC 2 Type 1 and Type 2 company). Continuously support our Software/Smart Contract team to ship code of quality. Actively suggest continuous improvement of Kiln's architecture. Assess any protocol deployment risks. Communicate with our Product & Sales team to make sure they understand any risk that may occur during protocol deployment. Stack: Infrastructure: AWS/GCP + baremetal, Kubernetes, Terraform/Terragrunt, Prometheus/Thanos, Helm, Hashicorp Vault, FluxCD Software: Golang, Typescript, PostgreSQL Smart-Contract: Solidity, Foundry, OpenZeppelin Requirements: +5 years of background experience in Software or Infrastructure , within a high standard engineering environment - preferably FinTech or Crypto. Proven experience as a Senior SRE with a very strong focus on Kubernetes. Proficiency with IaC (Terraform/Terragrunt) and infrastructure automation (Helm, GitOps). Familiar with Prometheus and PromQL. Familiar with infrastructure and data security (KMS, Hashicorp Vault). Ability to ship opinionated architectural choices and code, and to share software best practices. Fluent in both French and English. All our written communication is in English. Nice-to-have: First experience in a web3/crypto/blockchain company. Experience in running blockchain nodes, either professionally or as a hobby. Experience designing, building and deploying user-facing, and/or API-based products. Previous experience working within a certified environment (SOC2, ISO 27001, PCI DSS, HIPAA ) About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment. Equity Share Options in the Business: if Kiln succeeds, we all succeed! Competitive Salary. Unlimited holiday. Flexible remote working. Choose your IT equipment. Internet connection paid up to €50/month. Significant personal development and tech conf budget. Your interview process: Recruiter Interview (45 min). Take-home test ( Technical Interview (90 min). Core Values Interview (45 min). Founders Interview (30 min). Offer! Please note that we are not sponsoring visas for persons without work authorization in the UK or the EU. This role is specifically for employees (no B2B or contractors) based in France, the UK, Italy, Spain, Portugal & Netherlands. Thank you!
Feb 15, 2025
Full time
Full time - Paris or remote - 90/100k€ + equity As a Senior Site Reliability Engineer / DevOps at Kiln, you will join our Infrastructure Team, composed of 10 Engineers, to build the future of our Validator product and deploy new blockchain protocols. You will report to our Head of Infrastructure, and collaborate with both the Product and Software Development teams to provide internal tools and services and contribute to the continuous improvement of Kiln's Infrastructure-as-Code. Responsibilities: Deploying new blockchain protocols in accordance with the Product team. Architect, deploy and maintain our multi-cloud infrastructure. Ensure that our services communicate with each other seamlessly, have minimal downtime, and recover quickly. Make sure we respect any software security norms (Kiln is a SOC 2 Type 1 and Type 2 company). Continuously support our Software/Smart Contract team to ship code of quality. Actively suggest continuous improvement of Kiln's architecture. Assess any protocol deployment risks. Communicate with our Product & Sales team to make sure they understand any risk that may occur during protocol deployment. Stack: Infrastructure: AWS/GCP + baremetal, Kubernetes, Terraform/Terragrunt, Prometheus/Thanos, Helm, Hashicorp Vault, FluxCD Software: Golang, Typescript, PostgreSQL Smart-Contract: Solidity, Foundry, OpenZeppelin Requirements: +5 years of background experience in Software or Infrastructure , within a high standard engineering environment - preferably FinTech or Crypto. Proven experience as a Senior SRE with a very strong focus on Kubernetes. Proficiency with IaC (Terraform/Terragrunt) and infrastructure automation (Helm, GitOps). Familiar with Prometheus and PromQL. Familiar with infrastructure and data security (KMS, Hashicorp Vault). Ability to ship opinionated architectural choices and code, and to share software best practices. Fluent in both French and English. All our written communication is in English. Nice-to-have: First experience in a web3/crypto/blockchain company. Experience in running blockchain nodes, either professionally or as a hobby. Experience designing, building and deploying user-facing, and/or API-based products. Previous experience working within a certified environment (SOC2, ISO 27001, PCI DSS, HIPAA ) About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment. Equity Share Options in the Business: if Kiln succeeds, we all succeed! Competitive Salary. Unlimited holiday. Flexible remote working. Choose your IT equipment. Internet connection paid up to €50/month. Significant personal development and tech conf budget. Your interview process: Recruiter Interview (45 min). Take-home test ( Technical Interview (90 min). Core Values Interview (45 min). Founders Interview (30 min). Offer! Please note that we are not sponsoring visas for persons without work authorization in the UK or the EU. This role is specifically for employees (no B2B or contractors) based in France, the UK, Italy, Spain, Portugal & Netherlands. Thank you!
Full time - Paris, London, or full remote from Western EU Responsibilities As our Senior Protocol Engineer, you will be responsible for: Doing technical due diligence on new protocols being evaluated for Kiln's roadmap Running protocols in testnet on Kiln servers before handing them over to the Kiln infa team for mainnet / ongoing production Being a technical expert on relevant protocols to help answer internal and external questions on their operations. Writing educational content Liaising with protocol foundation teams Representing Kiln at ecosystem events Requirements 3+ years experience in the crypto industry. Demonstrated passion for the industry and following recent developments. You are addicted to crypto twitter :) 3+ years DevOps experience. You have run blockchain nodes yourself either professionally or as a hobbyist. Analytical mind and rigorous communication. You enjoy and are good at synthesising complex information and conveying your learnings both in oral and written format. Ability to thrive in a fast-paced startup/scaleup environment. Soft skills Team spirit: Discuss, but do not try to impose. Exceptional interpersonal and communication skills , with the ability to motivate and inspire team members. Curiosity and ability to dig into a topic and take ownership to follow through. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, bureaucracy-free work environment. Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary. Flexible holiday. Flexible remote working. Choose your IT equipment. Internet connection: €50/month. Significant personal development budget (books, training). Overseas tech conferences budget. Kiln is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds, including women or persons with disabilities. Your interview process Our thorough process ensures the best fit for both you and Kiln, and we strive to make each step valuable and efficient. Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply fully with GDPR regulations to protect your data and privacy. Please note that we do not sponsor visas for persons without work authorization in your location. This role is for full-time employees only (no B2B or contractors). Thank you!
Jan 31, 2025
Full time
Full time - Paris, London, or full remote from Western EU Responsibilities As our Senior Protocol Engineer, you will be responsible for: Doing technical due diligence on new protocols being evaluated for Kiln's roadmap Running protocols in testnet on Kiln servers before handing them over to the Kiln infa team for mainnet / ongoing production Being a technical expert on relevant protocols to help answer internal and external questions on their operations. Writing educational content Liaising with protocol foundation teams Representing Kiln at ecosystem events Requirements 3+ years experience in the crypto industry. Demonstrated passion for the industry and following recent developments. You are addicted to crypto twitter :) 3+ years DevOps experience. You have run blockchain nodes yourself either professionally or as a hobbyist. Analytical mind and rigorous communication. You enjoy and are good at synthesising complex information and conveying your learnings both in oral and written format. Ability to thrive in a fast-paced startup/scaleup environment. Soft skills Team spirit: Discuss, but do not try to impose. Exceptional interpersonal and communication skills , with the ability to motivate and inspire team members. Curiosity and ability to dig into a topic and take ownership to follow through. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, bureaucracy-free work environment. Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary. Flexible holiday. Flexible remote working. Choose your IT equipment. Internet connection: €50/month. Significant personal development budget (books, training). Overseas tech conferences budget. Kiln is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds, including women or persons with disabilities. Your interview process Our thorough process ensures the best fit for both you and Kiln, and we strive to make each step valuable and efficient. Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply fully with GDPR regulations to protect your data and privacy. Please note that we do not sponsor visas for persons without work authorization in your location. This role is for full-time employees only (no B2B or contractors). Thank you!